Monzo
Cardiff, UK
We're looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team.
At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We're on a mission to make money work for everyone and to do this we need to grow our amazing customer support team to make sure every customer gets access to 24/7 customer support through our app and on the phone. 🚀
COps are the heart of Monzo ❤️
You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us.
We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently.
What will you be doing day-to-day? 💬
Providing the best customer...