10 jobs found in hoofddorp

"Do we just have to set up a bank?" No common thought that was the cradle of the first online bank of the Netherlands about six years ago. Everyday we are still not, but nowadays we serve over 130,000 customers with around 200 employees and a lot of technology. Knab continues to develop. For example, we do not want to be a bank in the future, but especially the personal assistant for all your financial affairs. Knab helps people to get all your money out effortlessly and in a timely manner. A great promise, and that's exactly where we need you. THE DEPARTMENT The IT department consists of all kinds of specialized colleagues in a multidisciplinary team. Together they are responsible for the security, performance, stability and continuity of Knab's IT services. The IT department has the ambition to automate and optimize work for ourselves and our colleagues as much as possible.  In recent years we have set up a new bank. In the coming years, we expect ambitious growth: we want to enable as many people as possible to make conscious choices for their financial future through our platform. Our Continuous Delivery platform to a next level is definitely part of it. Where Agile works and DevOps minded are boundary to achieve our goal. THE FUNCTION Het beheren en aansturen van de leverancierscontracten behoort tot de taken van eigen Knab ICT Afdeling. Hiermee is zij de liaison tussen de business afdelingen en de uitvoerende ICT leveranciers en voorziet een goede delivery. Op basis van best practices en zelfoplossend vermogen draag je zorg voor het tevreden houden van interne en externe klanten in ons AutomationTeam en help je Knab om haar klanten nog beter te kunnen bedienen. Als Applicatiebeheerder ben je reactief bezig met het analyseren en structureel oplossen van 3e lijns incidenten en problemen t.a.v. technische en functionele requirements. Je gaat op onderzoek naar de oorzaak en stelt oplossingsrichtingen voor in termen van te ontwikkelen of aan te passen software. Je beweegt je makkelijk door de organisatie heen en je hebt contact met externe leveranciers. Hierbij is je doel om de impact van 3e lijns incidenten en problemen te minimaliseren en te zorgen dat ze niet opnieuw optreden (duurzame oplossingen). Je werkt als 3e lijnsondersteuning achter de skilled helpdesk. In je rol werk je nauw samen met de Problem Manager om tot een efficiënte en adequate functionele inrichting te komen van de applicaties. WE GIVE EVERYTHING You are part of a unique committed IT team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment package. Growth opportunities and the ability to roll within our Agile teams. A 'pub' to enjoy a drink every week with colleagues. The possibility of being part of a platform that reinvent itself. YOUR KNOWLEDGE AND EXPERIENCE You have a WO or HBO work and thinking level (eg Computer Science or Technical Business Studies). You have experience with automating both the DEV and the OPS side. You have experience with planning (Agile) work. You have good technical knowledge of ICT infrastructure and you know it all about SQLdatabases (Oracle, SQLServer) and possibly NoSQL datastores (RavenDB). You have knowledge of ICT frameworks (eg: ITIL, CoBIT, ASL, BISL). You have good knowledge of banking processes (or you have the willingness to learn this through NIBE). You are excellent in Dutch and English. YOUR FEATURES You have good communication skills and are able to convince people. You are customer and quality oriented with a proactive do-mentality. You are open to feedback and are flexible. You do not have 9 to 5 mentality, effectiveness is central and you are proud of your work.

"Do we just have to set up a bank?" No common thought that was the cradle of the first online bank of the Netherlands about six years ago. Everyday we are still not, but nowadays we serve over 130,000 customers with around 200 employees and a lot of technology. Knab continues to develop. For example, we do not want to be a bank in the future, but especially the personal assistant for all your financial affairs. Knab helps people to get all your money out effortlessly and in a timely manner. A great promise, and that's exactly where we need you. THE DEPARTMENT The IT department consists of all kinds of specialized colleagues in a multidisciplinary team. Together they are responsible for the security, performance, stability and continuity of Knab's IT services. The IT department has the ambition to automate and optimize work for ourselves and our colleagues as much as possible.  In recent years we have set up a new bank. In the coming years, we expect ambitious growth: we want to enable as many people as possible to make conscious choices for their financial future through our platform. Our Continuous Delivery platform to a next level is definitely part of it. Where Agile works and DevOps minded are boundary to achieve our goal. THE FUNCTION As Automation Engineer you are part of the IT team. You have the knowledge and experience to automate our work optimally, the drive to identify and automate all of the repeated actions and the will to make standards as standard as possible. Think about automating everything that adds value, such as our customer service or boring repetitive work.  Based on best practices and self-solving capabilities, you take care of keeping internal and external customers happy in our AutomationTeam and helping your Knab to better serve its customers. YOU GIVE EVERYTHING You make continuous improvements to all kinds of customer and management processes by implementing automation. You work out ideas, discuss and realize by optimizing your own unique skills. You support in optimizing the Continuous Delivery Trajectory, including security and performance automation (testing). You maintain, scale and troubleshoot the C # deployment pipeline to get smooth, regular deliveries. And not to mention: you work with people, so you transfer your unique skills to your other colleagues. WE GIVE EVERYTHING You are part of a unique committed IT team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment package. Growth opportunities and the ability to roll within our Agile teams. A 'pub' to enjoy a drink every week with colleagues. The possibility of being part of a platform that reinvent itself. YOUR PROFILE Your knowledge and experience: You have a WO or HBO work and thinking level (eg Computer Science or Technical Business Studies). You have experience with automating both the DEV and the OPS side. You have experience with planning (Agile) work. You have good technical knowledge of ICT infrastructure and you know it all about SQLdatabases (Oracle, SQLServer) and possibly NoSQL datastores (RavenDB). You have knowledge of ICT frameworks (eg: ITIL, CoBIT, ASL, BISL). You have good knowledge of banking processes (or you have the willingness to learn this through NIBE). You are excellent in Dutch and English. Your properties: You think big and build small, you do not mind getting out of your comfort zone. You have good communication skills and are able to convince people. You are customer and quality oriented with a proactive do-mentality. You are open to feedback and are flexible. You do not have 9 to 5 mentality, effectiveness is central and you are proud of your work.

Knab was founded in 2012 as the first online bank in the Netherlands. With the setting that we need and can in the financial world, we have welcomed more than 100,000 customers. Over 91% of customers are satisfied with Knab, figures to be proud of. In a world that is increasingly shifting to digital, service and customer experience for banks are the main spearheads.Stilzitten is not possible. The whole financial sector looks completely different in a few years. Developments in the FinTech world are going to be really fast and Knab has to join, or rather: first! Knab will transform from online banking to a financial platform in the near future. A kind of Bol.com, but for financial products. YOU GIVE EVERYTHING As a Customer Intelligence Trainee, you completely analyze data from Knab and external resources, and apply advanced analysis techniques to create fact-based insights and algorithms that guide Knab. This may include campaigns, customer value and other prediction models, product development, pricing, customer processes, and distribution. Thanks to your insights, we have an optimal view of what's important and attractive to customers, how to optimize our processes and prices, but also how to quickly identify fraud. In a growing data analytics team, you work with different parts of the business (marketing, sales, pricing, finance, operation). WE GIVE EVERYTHING A challenging job in a young, growing and ambitious department. Good (secondary) employment conditions. Attention to personal and professional development. Freedom to take its own initiative and responsibilities. A very nice team and a cozy weekly drink with the whole company. WHO ARE YOU? You are an ambitious starter with a (almost) completed university study in the field of econometrics, artificial intelligence, mathematics, physics or other beta education. You get high grades, preferably have experience in secondary functions and activities or have, for example, internship abroad. You have good knowledge and experience with analytical methods and techniques (such as GLM, segmentation techniques, random forest, decision trees). You have the ambition to develop programming skills (such as SQL, R, Python). You are ambitious to assist in transforming our business into a leading, customer-focused and data-driven organization. You have the passion for solving complex issues and presenting them. Together with leading training and consulting firms in the Netherlands, we want to quickly become the best professional in financial services in Intelligence. You get a nice startup function and is trained in a multiannual program. You will receive ample guidance on your personal development. An internship in Europe, Asia or the US is one of the possibilities. You will work in a young and dynamic team with colleagues who can learn a lot from you.  Knab offers active attention to your personal and professional development. At Knab, freedom and responsibility are paramount. This means that employees get a lot of space to take initiative and implement their own ideas. We find cooperation, performance and a good atmosphere more important than status or hierarchy. With us, much attention is paid to coaching and education. We give you the preconditions for your success.

"Do we just have to set up a bank?" No common thought that was the cradle of the first online bank of the Netherlands about six years ago. Everyday we are still not, but nowadays we serve over 130,000 customers with around 200 employees and a lot of technology. Knab continues to develop. For example, we do not want to be a bank in the future, but especially the personal assistant for all your financial affairs. Knab helps people to get all your money out effortlessly and in a timely manner. A great promise, and that's exactly what we need for you. "Security" has more meaning for you than that broad sir. In addition, you're crazy about automating just about anything. You are laughing at your chair when you see colleagues doing manual work. Head shaking you pull yourself up again and rule that this craft will automatically expire in no time. During a dart of darts in our own bar, make sure that your colleague is as enthusiastic about automating as you are. The use of tools like Atlassian, Octopus, Tosca and App dynamics is not strange to our colleagues. Your goal is that our customers can handle their banking business online safely and securely. You do this in an Agile team, in which you can determine the method (Kanban? Scrum?). At Knab you get all the freedom to take! The management leaves us to our management. We do'. The use of tools like Atlassian, Octopus, Tosca and App dynamics is not strange to our colleagues. Your goal is that our customers can handle their banking business online safely and securely. You do this in an Agile team, in which you can determine the method (Kanban? Scrum?). At Knab you get all the freedom to take! The management leaves us to our management. We do'. The use of tools like Atlassian, Octopus, Tosca and App dynamics is not strange to our colleagues. Your goal is that our customers can handle their banking business online safely and securely. You do this in an Agile team, in which you can determine the method (Kanban? Scrum?). At Knab you get all the freedom to take! The management leaves us to our management. We do'. THE FUNCTION The DevOps Engineers are part of the various Knab teams. That can be a functional team, but also a technical team. These teams can be found in different locations within the organization. You have the knowledge and experience to come up with the team (including suppliers) to the best solution, to realize an easily manageable environment, and to develop further efficiently or automated processes.  Based on best practices and self-solving capabilities, you will be responsible for the development of various processes and help your Knab to deliver even more value to the customer.  In short: We are looking for someone with a fresh look at technical application management. Someone who can hit the bridge from the technique to the customer, With the passion and learning ability in his / her DNA and want to share the knowledge and experience with colleagues. Is that you? Make contact! YOU GIVE EVERYTHING You will be involved in the development of Platform Integration and DevOps at Knab. You monitor, scale and maintain applications. Within the agile team, you are the one who makes all new software releases deployed. Together with the developers of your team, make sure that the code is manageable. You provide troubleshooting and adequate follow-up of Incident and Problem Management. You will find and implement the best solution, in consultation with suppliers. You take care of the release management and configtool. You work out ideas, discuss and realize by optimizing your own unique skills. You support in optimizing the Continuous Delivery Trajectory. It also includes automation of all kinds of security and performance testing (testing). And not to mention, you work with people, so transfer your unique skills to your other colleagues. WE GIVE EVERYTHING You are part of a unique committed IT team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment package. Growth opportunities and the ability to roll within the agile teams. A brown bar to enjoy beer, bitter balls and dartboard. Enthusiastic colleagues in a dynamic working atmosphere. The possibility of being part of a new bank that reinvents itself. YOUR PROFILE Your knowledge and experience: You have a minimum HBO work and thinking level (eg Computer Science or Technical Business). You have several years of experience as a technical application manager with curiosity for development. You have experience with automation and planar (agile) work. Good knowledge of ICT infrastructure and Amazon's cloud environment is a pre. You know something from databases (SQLServer). You are excellent in Dutch and English. Your properties: You think big and build small, you do not mind getting out of your comfort zone. You have good communication skills and can convince people. You are customer and quality oriented with a proactive mentality. You are open to feedback and are flexible (you will join the stand-by schedule for reward). You do not have a 9-5 mentality, effectiveness is central and you are proud of your work.

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it's different and would you like to contribute to Knab's success? Then we are looking for you! We are the bank that does it differently, and you play a big part. The IT department consists of all kinds of specialized colleagues in a multidisciplinary team. Together they are responsible for the security, performance, stability and continuity of Knab's IT services. The IT department has the ambition to automate and optimize work for ourselves and our colleagues as much as possible. In recent years we have set up a new bank. In the coming years, we expect ambitious growth: we want to enable as many people as possible to make conscious choices for their financial future through our platform. THE FUNCTION As an Office Automation Engineer, you are part of the IT team. You have the knowledge and experience to optimize our digital workplaces, the drive to identify and automate all of the repeated actions, and the will to make standards as standard as possible. Think about automating everything that adds value, such as our customer service or boring repetitive work.  You are the organizing factor in the team. You like to organize, optimize and document processes. Here you can work with other teams and disciplines. You're the spider in the web that maps the workload and communication lines, comes with improvements and realizes them. Experience with planning work and a multidisciplinary setting is therefore key. YOU GIVE EVERYTHING You will be able to resolve software and hardware issues from our customers. You provide support in the widest sense of the word, both on-site and by telephone. You implement technical components of systems and networks. You standardize (and / or automate) all kinds of boring repetitive work. You work with people, so you bring your unique skills to your colleagues. You provide insight, overview and communication of the workload. You are working on optimizing document management. You take care of knowledge and procedures within the organization. WE GIVE EVERYTHING You are part of a unique committed multidisciplinary IT team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment package. Unlimited good (Nespresso) coffee and healthy (fruit) snacks. Enthusiastic colleagues in a dynamic working atmosphere. Growth opportunities and the ability to roll within our Agile teams. A 'pub' to enjoy a drink every week with colleagues. The possibility of being part of a platform that reinvent itself. And it does otherwise! YOUR PROFILE Your knowledge and experience: You have HBO work and thinking level (eg Computer Science or Technical Business Studies). You have experience with planning work, preferably Agile using Scrum or Kanban methodology. You have experience working with and managing suppliers. You have experience with Citrix, Windows 7 and Windows 10, MS Office (365), MS Exchange, Jira and SharePoint. Initial knowledge of C #, Octopus or .net is a pré. You have good technical knowledge of ICT infrastructure components. You have knowledge of ICT frameworks (eg: ITIL, CoBIT, ASL, BISL). You are excellent in Dutch and English. You have good knowledge of banking processes (or you have the willingness to learn this through NIBE). You have at least a minimum of 1 of these 4 expertises: Whether  you are an expert on automating both Dev and Ops. Whether  you are an expert with databases (Oracle, SQLServer) and possibly NoSQL datastores (RavenDB). Whether  you are an Expert with Office Automation and Infrastructure. Whether  you are an expert with knowledge management like Sharepoint & Confluence. Your properties: You are incredibly service oriented and strive for the best quality. You have excellent communication skills and have a proactive do-mentality. You are super flexible, multidisciplinary and open to feedback. You do not have 9 to 5 mentality. Effectiveness is central and you are proud of your work. You are open to running standby services.

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it's different and would you like to contribute to Knab's success? Then we are looking for you! We are the bank that does it differently, and you play a big part. The IT department consists of all kinds of specialized colleagues in a multidisciplinary team. Together they are responsible for the security, performance, stability and continuity of Knab's IT services. The IT department has the ambition to automate and optimize work for ourselves and our colleagues as much as possible. In recent years we have set up a new bank. In the coming years, we expect ambitious growth: we want to enable as many people as possible to make conscious choices for their financial future through our platform. THE FUNCTION The Security Expert reports to Security Manager IT. Knab has outsourced parts of its ICT implementation including system development, application development and infrastructure management. The Skilled Helpdesk's (technical) application management and certain monitoring activities are the responsibilities of the ICT Information Services department within the ICT business unit. The rest of the ICT implementation is managed through contracts and operational agreements. The ICT component is thus the liaison between the business departments and the executive ICT suppliers and provides a good delivery.  The purpose of the department is to ensure that Knab is assured of the right functionality, stability, robustness, performance and security. This should lead to a stable basis from which Knab can innovate in a controlled manner. The entire department aims for operational excellence (optimally streamlined ICT processes and cost control). This is a continuous improvement process and redesign of tasks, responsibilities, powers and process.  As Security Expert, you are co-responsible for the security of corporate information and systems for internal and external customers of knab. Your main goal is to secure and maintain the organization in a dynamic of constant change, ensuring care for business information, policies, standards, and links with legislation. WE GIVE EVERYTHING You are part of a unique committed multidisciplinary IT team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment package. Unlimited good (Nespresso) coffee and healthy (fruit) snacks. Enthusiastic colleagues in a dynamic working atmosphere. Growth opportunities and the ability to roll within our Agile teams. A 'pub' to enjoy a drink every week with colleagues. The possibility of being part of a platform that reinvent itself. And it does otherwise! YOUR PROFILE Your knowledge and experience: Experience with and knowledge of organization specific information and security policies; Technically knowledgeable and experienced in software security, network security; Knowledge and experience in a broad spectrum of security; Broad ICT knowledge; Information Security (CISSP, CISA, CISM); Business Processes (BPM); ITIL · ISO 27001 · SAS70 · Role Based Access Control (RBAC); IT Audit Processes (EDP audits); Basic knowledge Wintel / Linux / Oracle / SQL systems; Internal and external laws and regulations for the financial sector Education background: Completed Degree Program (Business) Work experience: 2-5 years work experience in the field of security Affinity with fraud (fraud circle) is a pre Excellent in Dutch Excellent knowledge of the English language Your properties: You are incredibly service oriented and strive for the best quality. You have excellent communication skills and have a proactive do-mentality. You are super flexible, multidisciplinary and open to feedback. You do not have 9 to 5 mentality. Effectiveness is central and you are proud of your work. You are open to running standby services.

"Do we just have to set up a bank?" No common thought that was the cradle of the first online bank of the Netherlands about six years ago. Everyday we are still not, but nowadays we serve over 130,000 customers with around 200 employees and a lot of technology. Knab continues to develop. For example, we do not want to be a bank in the future, but especially the personal assistant for all your financial affairs. Knab helps people to get all your money out effortlessly and in a timely manner. A great promise, and that's exactly where we need you. PURPOSE OF THE DEPARTMENT The ICT department assures Knab of IT resources that offer the desired functionality and know the right, stability, robustness, performance and security. This provides a stable basis from which Knab can innovate in a controlled manner. The department is responsible for adequate systems and tooling systems to support this. The department strives for Operational Excellence (optimally streamlined ICT processes and cost control). This is a continuous improvement process by optimizing tasks, responsibilities, powers, processes and systems. THE POSITIONING OF THE DEPARTMENT Knab has outsourced parts of its ICT implementation including system development, application development and infrastructure management. Primary support, the (technical) application management of the OTAP environments and (setting up) monitoring are among the responsibilities of the ICT department. A large part of ICT implementation is managed through contracts and operational agreements. The ICT department is thus the liaison between the business departments and the executive ICT suppliers and provides a good delivery. The Service (Level) Manager works in the Staff's Staff. POSITION OF THE FUNCTION As a Service Manager you will ensure that Knab ICT's services meet the needs of Knab, its customers and the requirements / standards of (internal and external) supervisors. In addition, you guarantee the continuity of service management processes and the quality of the services provided in accordance with agreements and service levels. REPORTING AND RELATIONSHIP MANAGEMENT Evaluates service reports in relation to the agreed SLAs; Discusses the reports and main deviations with the parties concerned; Carries out minutes and actions and action lists; Checks for connection of internal and external reports ADVICE AND RELATIONSHIP MANAGEMENT Inventory of the wishes and requirements of the business with regard to services rendered; Assesses the possibilities of providing new or modified services; Describes these new or modified services to change service level agreements; Describes the impact on organization and costs; Discusses the wishes and requirements of the business towards customized service level agreements with external parties; QUALITY MONITORING AND IMPROVEMENT Supervised the quality of service provided by Knab in relation to Business Expectations; Provides improvement measures if the services provided do not match the wishes of the business (or on agreed contracts and service level agreements); Does the improvement measures translate into an improvement plan, compiles a team to effect these measures and sends this team until it is realized; Ensures that all changes as a result of the improvement plan are fully documented in the relevant contracts, service level agreements and service catalogs; COMMUNICATION Communicates clearly about Service performance to key stakeholders; Ensures appropriate presentation of this performance to all levels within the organization; Supervises the timeliness, accuracy and completeness of the relevant information; Supports additional communication to the business if regular communication is not enough and escalation is desired. TRAINING AND EXPERIENCE Knowledge and experience with Service and / or Information Management at WO / HBO level; Knowledge of applied techniques, methods, products and services in the field of expertise; Knowledge of ITIL processes and related methods; Knowledge of budget and cost accounting processes; Good social skills for advice, consultation and leadership; At least five years experience in a management role within the context of Service Management; You are excellent in Dutch and English language; You have strong communication skills and are excellently able to work together (in teams). OTHER CHARACTERISTICS Teamplayer Organizer Negotiate Good communication skills Open for feedback and provide feedback Watches the rest during escalations

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it's different and would you like to contribute to Knab's success? Then we are looking for you! We are the bank that does it differently, and you play a big part. THE FUNCTION At Knab the customer is at the forefront. Together with your scrum team you are looking for innovative ways to deliver value to our customers.  You know Knab's customer like no other and you can live excellently in the experience of the customer. As a result, you can figure out what problems Knab can solve for her customers by improving her offer. You ensure that the competitiveness of the product is at the necessary level, so that commercial goals are achieved.  You challenge your team to come up with surprising MVPs. You dare to discuss solutions and are curious about new products and techniques. You are quality conscious and understand what it means to be in control within the financial world. Together with your team, only the best is good enough. YOU GIVE EVERYTHING You and your team are the first point of contact and the sphere in developing and managing new and existing payment and savings products. You work out ideas and discuss and realize these by optimally deploying your own unique skills. You work with internal specialist specialist departments to help improve the competitiveness and product and market portfolio of Knab. You work out product specifications and product propositions and ensure that choices are made when setting up the product. You organize co-creation sessions, conduct competition research and keep up-to-date with national and international market and product developments. You carry the product view both internally and externally. You maintain the contacts with various external suppliers. You represent Knab at interbank consultants. WE GIVE EVERYTHING You are part of a unique committed multidisciplinary team. A challenging job in a young, ambitious and enterprising organization. A good (secondary) employment terms package. Nespresso coffee and snacks / fruit at the coffee corner. Enthusiastic colleagues in a dynamic working atmosphere. Cozy weekly drink with the whole company. The possibility of being part of a platform that reinvent itself. And it does otherwise! WORK AND THINK LEVEL Education background: Completed HBO / WO training. Knowledge and experience: You have extensive knowledge in the field of banking processes. You have extensive knowledge of payment products (credit cards, iDEAL, debit, bank cards, etc.) and savings products (savings accounts, deposits). You have insight into the complex connection between the product areas, product development, ICT and business processes. You have experience in Business Development or product management within the banking sector. You have proven experience in translating market developments and trends to customer needs and concrete product specifications. You have experience working according to the Agile / Scrum methodology. You have affinity with ICT, supported by work experience. Characteristics: You are incredibly service oriented and strive for the best quality. You are creative and have problem solving ability. You come from yourself with new ideas and solutions, looking for out-of-the-way paths. You are analytical. You collect and investigate independently and on your own initiative information from a variety of sources. Based on this, you gain insight and make connections. You have excellent communication skills and have a proactive do-mentality. You are super flexible, multidisciplinary and open to feedback. You do not have 9 to 5 mentality, effectiveness is central and you are proud of your work and your team. You master the Dutch and English language very well.

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. With us, financial innovation and personal service are central. Have you always thought that it's different and would you like to contribute to Knab's success? Then we are looking for you! We are the bank that does it differently, and you play a big role. Knab continuously innovates and extends its services, both for customers and for independent advisors and employers. Our ambition is to be forward-looking as an online player within the financial services industry. Provide an online environment based on data, smart profiling and artificial intelligence (AI) making the difference to the customer. THE FUNCTION As a Web Analyst, you take part in the agile value team for Knab Insure Growth (the team responsible for recruiting customers) and work closely with a media specialist, content manager, designer, and various developers. Within this team, you will be responsible for reporting, interpreting and advising on the visitor behavior on our platforms as a Web Analyst reporting and dashboards. You see opportunities in the data that help us increase the conversion. You work closely with the Analytics team within Knab and our online marketing agency. YOU GIVE EVERYTHING Conversion and NPS (mobile & web) are important parameters for you. You perform A / B testing and make recommendations for personalization and conversion optimization. You initiate new, innovative activities to improve digital services. You provide fact-based advice on online business strategies to different stakeholders, both within the Growth team and within Knab. WE GIVE EVERYTHING A challenging job in a young, growing and ambitious company; Good (secondary) working conditions; Attention to personal and professional development; Freedom to take own initiative and responsibilities; A very nice team. Knab offers active attention to your personal and professional development. At Knab, freedom and responsibility are paramount. This means that employees get a lot of space to take initiative and implement their own ideas. We find cooperation, performance and a good atmosphere more important than status or hierarchy. With us, much attention is paid to coaching and training. We give you the preconditions for your success.  We are looking for smart, passionate and ambitious online professionals. You connect energy to commercial focus for any project you are involved in. YOUR PROFILE Knowledge and experience: You have worked with Google Analytics 360 and Google Tag Manager, preferably from both user and technical perspectives. You have experience with A / B testing, conversion optimization and personalization. You have creative ideas in the field of web analytics and improving KPIs. You like to translate data insights into commercial actions. You know what improvements in the data collection you need to implement and how it works, both in apps and web. You know data sets and know how to connect different data. You know through your communication skills to convince people and initiate changes. You have HBO or academic work and thinking level and at least 2 years of work experience. Competences and skills: You have a commercial setting with an eye for service and customer friendliness. You are proactive and have a can do mentality. You are results-oriented and analytical, you send on KPIs. You are customer oriented, data driven and continuously looking for improvements. You control the Dutch and English language and communicate well.

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it is different and you want to work with and contribute to Knab's commercial success? Then we are looking for you! We are the bank that does it differently ... and you play a big role. THE FUNCTION For our Service department, we are looking for enterprising, learning service types. You get an essential role in the Service department, making you the highest possible customer satisfaction. You will get the customer right on the line and have an answer on each question. This not only requires knowledge of the banking system, but also understanding and involvement with the (potential) customer. We are looking for intelligent, proactive, integer and enthusiastic people with attention to detail.  You will receive an intensive training program, with testing moments. Based on this, it is decided how the final selection of new colleagues will look like. In short: a great opportunity for someone with the right effort. YOU GIVE EVERYTHING You provide customer support via phone, email, chat and face-to-face. You exceed the expectations of the customer. You work proactively to improve customer service. You work with product and process improvement from a customer perspective. You have the opportunity to tackle various project work for the further development of Knab. WE GIVE EVERYTHING A challenging job in a young, ambitious and enterprising organization; A good (secondary) employment package; Enthusiastic colleagues in a dynamic working atmosphere; The possibility of being part of a new bank; Space to develop yourself. YOUR PROFILE Knowledge: You have a minimum HBO work and thinking level. You master the Dutch and English language in word and writing. WFT Base is a pre. Do not you have this certificate? Then we obviously help with this. You are willing to obtain certified training. Characteristics: You are flexibly available during our service window (Monday to Sunday from 8:00 to 22:00). The first months you work 24 to 40 hours, after which you will be able to spend full time. You have excellent commercial and communication skills. You are sincerely involved in the interests of the customer. You are ambitious, customer-friendly and instructive.