Deutsche Bank
Jaipur, India
Deutsche Bank Operations International (DBOI) Global Services, a subsidiary of Deutsche Bank, is the bank's global processing arm. Established with the purpose of building a world-class operating infrastructure for Deutsche Bank's global businesses, DBOI Global Services is an integrated network of six processing centers of excellence in the UK, USA, India and Philippines, delivering 24/7 support for the bank and its clients.
Position Overview
Primary Job Responsibilities
To supervise the day to day deliverables of the process
• Ensure adherence to all cut-off times and quality of processing as maintained in SLA.
Monitor volume inflow and ensure sufficient resource and workflow allocation in a justifiable manner
Ensure that all queries/ first level escalations related to routine activities are responded to within the time frames pre-specified.
To keep Team Manager informed of the exceptional occurrences, to enable...
