12 jobs found in pasig

A seasoned operations leader with a minimum eight years’ experience leading medium-to-large customer service, back-office support, risk-compliance investigations and/or related teams in goal-driven, 24x7 BPO and/or captive environments – including managing people managers such as team leads. While he/she does not directly own Customer Service and Risk performance, the Manila Site Manager  is responsible for ensuring the site continuously and reliably provides these programs with a viable, high performing and scalable workforce. He/she is also responsible for onsite shared-services such as IT Support and Facilities Management, which can be direct or dotted-line reports. The Manila Site Manage roversees the workforce management and site-specific staffing in Manila, Philippines. He/she is responsible for partnering with the entire Manila team to execute industry-best practices; support each programs’ key performance indicators (KPIs); drive vendor KPIs; lead...

Remitly’s vision is to become the world's most customer focused payments company enabling remittances across international borders. Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Mexico. We are rapidly growing and need people like you who share this vision to help us accomplish our lofty goals. The CSR will provide phone, email and chat front line customer service. This person wiil be handling basic issues encountered by our customers in both sending and receiving remittances. Job Requirements: Professionally handle incoming customers' inquiries Thoroughly and efficiently gather required customer information Meet and exceed company and individual performance metrics Be a reliable and agile resource for customer service Skills and Qualifications: Basic Qualifications 1.5 years of prior CSR experience or equivalent experience in non-BPO industry Fresh graduates are still...

We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. As an Operations Associate, you will play a great role in realizing this vision by directly communicating with our customers.   What you'll do: Collaborate with the engineering team to identify issues and improvements based on customer insights Directly handle and respond to customer queries and concerns Analyze and solve customer issues and problems Assist with direct marketing and promotion of our business and products to the market Be the "voice" of the customers within the company   Who you are: BS or BA in Management, Economics, Communication or equivalent from a reputable institution Proven leadership skills from extracurricular and/or socio-civic involvements Capable of working independently but can also collaborate well with a team Strong analytical and...

Coins.ph’s Social Media Manager will help develop social media strategies that engage and communicate with our audience our brand, mission, and goals. The ideal candidate will have experience supporting social media and communications efforts in a demanding, fast-paced environment.   They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.   Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission of financial inclusion. This individual excels at working...

What we're looking for  Coins is looking for an experienced Creative Director who will direct the creative strategies and engage and communicate our brand, mission, and goals to our audience. The ideal candidate is creative, analytical and detail-oriented with strong communication, relationship building and project management skills.   They should excel at digital strategy, marketing, and understanding the different demographics and interactions that take place on each social platform, and know what types of content will perform best and how to adapt the presentation of that content for each audience. They should be able to use data to show what content works best and what doesn’t and use that to increase our following and engagement with direct, measurable results.   Excellent writing and logistics skills as well as keen attention to detail are a must. This person must also have a deep appreciation of the Coins.ph community as well as a passion for Coins.ph’s mission...

What We’re Looking For Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users. Key Responsibilities May Include Capturing/write compelling user, product, and company stories in various digital mediums (blogs, videos, photos, etc.)  Planning, research, and storyboarding to successfully frame and capture each narrative  Editing and producing captured or written content  Collaborating with marketing, support, and development teams to more successfully learn how our service is improving the lives of our users  Possibility to travel throughout the Philippines to capture how our product is solving problems for...

What We’re Looking For Coins.ph has a million stories to tell and we’re looking for creative people who can help tell them. We are more than a technology startup, we are a platform empowering hundreds of thousands of people throughout the Philippines to take control of their time and money. We need locals and travelers experienced in digital storytelling that we can empower to tell both our story and the most powerful stories of our users. Key Responsibilities May Include Plan and execute new ideas for marketing messages and advertising. They need to be original in their strategy, scalable and are expected to use fresh approaches Think big and set strategy and goals with a deep understanding of our products and users Drive product launches, announcements, campaigns programs and initiatives Own product messaging, positioning and marketing creative Effectively utilize data and analytics at the customer level to gain a better understanding of their usage behaviors,...

Who We Are At Coins.ph, we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job. We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology.   Who You Are As a Trading and Treasury Manager, you will be responsible for spearheading the strategy, team, and development of our trading and treasury management systems that are responsible for customer liquidity and digital currency trading. In your role you will be working on building automated systems to ensure that Coins.ph is constantly maximizing its trading revenue and capital efficiency in its day-to-day operations. The results from your efforts will directly impact the bottom line of the company. In addition to building automated systems, you will also...

What We’re Looking For Coins is looking for experienced software engineers across the stack to join our rapidly scaling FinTech company.  We are looking for engineers that can help us develop new products, scale our existing systems, and create meaningful user experiences.  Coins is a company founded by software engineers and accordingly we have strong engineering principles in the very DNA of our company.  We are actively seeking the best talent in the world and offer a variety of working arrangements.   Technologies & Tools We Use We are actively seeking the best engineering talent regardless of programming language, so background in these technologies is not necessarily required, but some of the technologies our team currently uses include: Python Django Flask Ember.js AWS Redis Postgres Docker Kubernetes Android iOS Golang   Why This is Exciting Though rapidly growing, the engineering team at Coins is very tight-knit, meaning...

The Compliance Manager shall assist the Head of Compliance in implementing the company’s compliance policy and remaining in line with the applicable regulatory rules, associated with financial services locally. You have good familiarity with the applicable regulations and hands-on experience in drafting policies and ensuring ongoing compliance in a customer-facing regulated environment. You are analytical, creative and detail oriented, with excellent communication skills. You have a proactive attitude and demonstrate a high degree of independent thinking and commercial awareness.   Core responsibilities: Researches, assesses, implements, and manages the areas of financial services regulations and laws and procedures, consumer protection, and public interest laws. Develops and puts in place sound KYC/KYB frameworks and ensure ongoing monitoring and review Assists with issues escalations to the Compliance Officer and recommends further due diligence where required...

As an AML / Risk Manager, you will be accountable for the development, implementation and maintenance of the company’s AML program; for the analysis and management of AML and Terrorist financing risk, meeting regulatory obligations in a timely manner, and the proactive implementation of best practices and improvements to the assurance framework. You have hands-on experience in formulating and implementing Anti-Money Laundering policies and ensuring ongoing compliance in a customer-facing banking environment. You are analytical, creative and detail oriented, with excellent communication skills. You have a proactive attitude and demonstrate a high degree of independent thinking and commercial awareness.   Core responsibilities: Conduct customer due diligence and merchant due diligence analyses Assist in creating a control framework for Anti-Money Laundering, Fraud, Know Your Customer (KYC) and other relevant laws and regulations Ensure operational processes are...

At  Coins , we are driven by our vision of a world where everyone has access to financial services. We place great value on open communication, work ownership, and continuous learning on the job. We are a fast-growing startup looking to work with passionate, motivated professionals in improving our products and accelerating financial inclusion in Southeast Asia through blockchain technology. As a Business Development Manager, you will be playing a key role in building the business relationships that underpin many of the services that we provide to our users. You will also be a driving force in establishing and maintaining merchant relationships that would be a great fit for Coins’ products. You are a highly motivated self-starter, with an engaging personality who thrives in a team environment. You will have a strong ability to think strategically and analytically about business opportunities, and a demonstrated track record of initiating and driving high-value partnerships...