Ethoca

Ethoca is a global collaboration-based tech services company that helps connect card issuers to online merchants in order to stop fraud slipping through their defenses and recapture lost revenues. Its network consists of card issuing banks and merchants working together through a single automated connection outside the payment networks stream to their mutual benefit. Merchants use its direct-from-source card issuer data to stop the fulfillment of products tied to fraudulent accounts on orders they are actively processing while Ethoca Alerts reduces the time it takes for merchants to be alerted of fraud. Founded in 2005, Ethoca is headquarted in Toronto, Canada.

Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position Reporting to the Manager, Enterprise Information Management, and working closely with our Analytics leaders and team, you will support HANA engineering, including ETL, modeling, quality and production support. Your Challenge Technical design and documentation Object development and gap analysis Development and maintenance of HANA calculation views Traditional data model designs and implementations Test scripts, unit and integration testing; Production readiness testing Production issue resolution and support Advisory work on HANA best practices, development of Ethoca's HANA strategy and being a key technical and strategy ‘voice' for HANA internally Required Skills and Experience Technical mandatory requirements 3 + years of experience with SAP (Native) HANA data modeling, schema management, content import & export, data provisioning technology including SAP LT Replication Server, Data Services and other DB systems Experience with...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position: The NetSuite Application Developer & Administrator improves upon existing infrastructures, and provides strong technical guidance and support. We’re looking for a detail-oriented, solutions-focused NetSuite Developer / Admin who will play a critical role in designing, enhancing and implementing an effective and scalable solution across our many business functions. The successful candidate will work collaboratively to deliver solutions to a wide variety of stakeholders throughout the business as we continue to grow and expand. Your Challenge: Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards Develop, test and deploy customizations, custom objects, and new functionality based on evolving business needs Bring current NetSuite implementation in line with current best practices and SOX compliance Act as subject matter expert on NetSuite functionality and...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position: To support our continued growth and success, we are seeking a DevOps Engineer to join a key team within the organization. Reporting to the DevOps Manager, the incumbent will work closely with scrum teams and Production Operations to ensure smooth delivery of releases.  You will be building self-service tools for developers and advancing our Continuous Integration and Continuous Delivery agenda. Your Challenge: Bridge any knowledge gaps between Operations and Development Support the scrum teams in delivering product in a consistent, repeatable and reliable manner Contribute to the careful planning of deployments and improvements to continuous integration and continuous deployment pipeline Build automations and processes to quickly onboard new technologies into the Ethoca platform so that these technologies can be rapidly provisioned throughout multiple production and non-production environments Work efficiently with an exceptional attention to detail...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
About Ethoca Do you want to be part of an innovator that is changing the ecommerce landscape and reinventing the way global merchants and issuers combat fraud and increase payment acceptance through collaboration? If you’re excited by shattering expectations and making a contribution that will turn stale thinking into breakthrough ideas, Ethoca is the place for you. We welcome the challengers and thought leaders. We want the agile, creative risk-takers who can address challenges with an open mind, the freedom to innovate and the strength to dominate. Ethoca’s growth is explosive, and only great problem-solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you, keep reading. Ethoca is proving that ecommerce should be about one thing: commerce. Fraud and chargebacks disrupt the entire ecommerce payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue....
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
Ethoca is proving that ecommerce should be about one thing: commerce. Fraud and chargebacks disrupt the entire ecommerce payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca’s suite of card acceptance and fraud mitigation services changes all that. Before Ethoca’s flagship service – Ethoca Alerts – every day merchants and issuers would identify thousands of confirmed or suspected fraudulent transactions in isolation. They had no way of bridging this costly – and completely avoidable – divide. When Ethoca introduced Ethoca Alerts in 2011, it revolutionized the industry’s approach to fighting ecommerce fraud. Ethoca Alerts closes the information gap between card issuers and merchants, giving merchants unprecedented direct access to issuers’ cardholder-confirmed fraud intelligence. As part of Ethoca’s collaboration-based network, for the first time merchant businesses have a window of...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position Does the challenge of designing scalable data systems excite you? Do you want to deliver actionable business insights from large data sets of e-commerce fraud? Do you want to use bleeding edge in-memory database platforms, build applications using open source tools and technologies and use enterprise grade integration tools? If yes, read on … Your efforts would directly lead to combating of fraud in ecommerce for some of the largest online merchants in the world.  We are an agile entrepreneurial environment bent on solving complex data problems. What you bring You have an application and database development background Strong programming skills: Python, Java, .NET or equivalent Strong SQL skills: You dream in SQL Working knowledge of algorithms and data structures Working knowledge of streaming data and/or experience integrating with data streaming tools and technologies Looking to learn new database and open source technologies. Yearning to...
Ethoca Austin, QC, Canada
Feb 07, 2018
Full time
The Position The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders with the largest tier 1 North American ecommerce merchants. A successful candidate for this role will be able to turn data into actionable intelligence and consult merchants towards unlocking the full value of their participation in the Ethoca network. Candidates will be given consideration if they have previously managed tier 1 ecommerce merchants. Your Challenge Partner with tier 1 merchants to solve real problems and implement performance enhancements Apply best-in-class client relationship management techniques to strategic accounts/tier 1 merchants in North America. Maintain and continue to build strong relations with their merchant portfolio – optimizing communication to ensure their respective merchants have an exceptional customer experience Lead future collaboration opportunities Partner closely with internal teams on...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position To support our continued growth and success, we are seeking a rock-solid Customer Solutions Representative who has excellent communication skills and a strong attention to detail. Ideal candidates will provide top notch service and information to our corporate clients. Your Challenge Establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met Create a positive customer service experience by understanding and meeting customer needs quickly, professionally and accurately Compile and maintain all required records, documents and salesforce entries for all communication with customers Run online demonstrations for all Ethoca products lines to new and existing customers Solve problems with unique and outside-of-the-box solutions Troubleshoot technical tickets Deliver consistent superior...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position To support our continued growth and success, we’re looking for a Customer Integration Specialist who is charged with leading the customer integrations with Ethoca’s products.  Our ideal candidate is someone who can ask the right questions to understand our customer’s needs and then recommend the best integration solution, build a plan – and stick to it, constantly looks to find a better way to get things done, thrives in a fun, fast paced and dynamic environment, and wants to combine their technical & communications skills to deliver exceptional experiences for our customers.  If this ignites the spark in you and you have the savant like skills we’re looking for, please keep reading. Your Challenge Provide technical product and business support to our global merchant, issuer, card brand and processor customers with respect to their implementations of Ethoca solutions Guide our customers through their product implementations; test files to ensure they meet...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position You will be responsible for the strategy and execution of all internal systems and processes that have direct impact on our customers. This includes billing, commissions, reporting, and customer service systems. You will be responsible for analyzing customer and internal needs, recommending changes to process and system, prioritizing initiatives, and driving execution. You will be spearheading these initiatives with the goal of improving the customer experience and evolving our systems to be more efficient. Key to this will be direct interaction with our customer base, as well as taking a leadership role internally to bridge requirements from Sales, Customer Service, Finance, Analytics, and Product Development. Reporting to the VP of Product Management, this will be a highly visible position within the company. This is an excellent opportunity for a bright, talented, results-oriented individual, particularly with experience in billing, commissions, or sales support...
Ethoca Toronto, ON, Canada
Feb 07, 2018
Full time
The Position The Product Manager will own and drive requirements for Ethoca's innovation team and execute the go-to-market strategy spanning multiple geographic regions and across multiple channels. The individual will determine customers' needs and desires via strategic engagement so as to understand their vision. They will work directly with customers and internal business and technology teams, in devising comprehensive solutions to address current and emerging opportunities, as well as anticipating future product innovations. Your Challenge Manage the entire end-to-end product life cycle from strategic planning to tactical activities Own product vision, direction, and problem assessment on behalf of the client, working with business stakeholders to discover, define, assess and document business needs and requirements in a comprehensive form to be implemented by the development team. Serve as the subject matter expert for Ethoca core products Ensure all key business...
Ethoca Austin, QC, Canada
Feb 07, 2018
Full time
Do you want to be part of an innovator that is changing the ecommerce landscape and reinventing the way global merchants and issuers combat fraud and increase payment acceptance through collaboration? If you’re excited by shattering expectations and making a contribution that will turn stale thinking into breakthrough ideas, Ethoca is the place for you. We welcome the challengers and thought leaders. We want the agile, creative risk-takers who can address challenges with an open mind, the freedom to innovate and the strength to dominate. Ethoca’s growth is explosive, and only great problem-solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you, keep reading. Ethoca is proving that ecommerce should be about one thing: commerce. Fraud and chargebacks disrupt the entire ecommerce payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca’s suite of...
Ethoca Toronto, ON, Canada
Feb 06, 2018
Full time
The Position To drive our future growth, we need to dramatically scale our platform and build new products. Ethoca’s growth is explosive, and only great problem-solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you then keep reading! We want to hire developers that are eager to have significant influence on a massive technology overhaul using nothing but the best products, patterns, and practices! We believe in decoupled, message-driven, and distributed systems.  We strive to keep codebases small and manageable.  We’re interested in reactive design patterns that will make our systems more resilient and responsive, yet remain elastic to change.  As we proceed through our technology roadmap we are evaluating new community endorsed technologies for every tier of our platform.  Our backend tiers are presently JVM-based.  We are using or considering technologies like Angular, Bootstrap, Jersey for REST, Java 8, Scala, Kafka, Spark,...