Nexonia

Reporting to the VP of Strategic Alliances, the Partner BDM works strategically with partners to create strong relationships and increase sales through the NetSuite partnership channel. As all of our brands grow, the role will allow you to work with other businesses to demonstrate that is an essential tool for their organization. You will focus on prospecting a multitude of opportunities within your Territory as well as building and maintaining relationships on multiple levels focused mainly with NetSuite and their partners. Prepare to be challenged and see what possibilities this new opportunity can bring! Responsibilities                                                                 Grow and develop our network of strategic alliances through creating awareness, prospecting, lead follow-up and networking Educate partners on how to Identify sales opportunities with partners and coordinate efforts with the territory Account Executive Sign on new partners, whether...

Reporting to the Vice President, Customer Success, the Manager of Customer Success is responsible for leading a team of CSM’s for our Nexonia and Tallie brands. They are responsible for continuing to develop and scale the team for future growth. This includes being involved and present for high profile accounts, as well as responsible for performance evaluations, coaching employees in their continued development.   Responsibilities: Responsible for leading the CSM team, including employee development and performance reviews. Overall accountability for revenue and customer retention and expansion goals. Own and drive the overall relationship with high profile customers converting them into advocates for our brands, which includes: Ensuring retention, increasing adoption and overall satisfaction. Ensure that CSM’s are conducting regular customer health checks by monitoring product usage, support case volume, NPS, CSAT and have appropriate calls to action. Work to...

The Implementation Specialist is responsible for implementing new clients on the Nexonia expense management software. Responsibilities: Provide exceptional customer service to clients by phone, email and via web Participate in customer implementation kick-offs and requirement gathering sessions  Configure the Nexonia product to meet the needs and requirements of the implementation Provide regular status updates to Project Manager on implementation deliverables and milestones   Bachelor’s Degree or Diploma in a relevant discipline 1-2 years in a similar supportive role with a technology based solution Knowledge of CRM tools (e.g. Salesforce.com) and Microsoft Office Great project management, analytical and problem-solving skills Superior listening, written and verbal communication skills Physical Requirements: Occasional lifting up to 10 pounds Must be able to work in a climate controlled, office environment Vision must be good or corrected...

Reporting to the Manager, Customer Success, the Customer Success Manager will be responsible for maintaining relationships with our existing customers. This includes being a dedicated Customer Success Manager for assigned customer accounts and owning retention, expansion and overall customer satisfaction. You have the best customer management and business consultancy skills around. You’re passionate about engaging our customers and being proactive in ensuring that they are achieving full value realization of our products and services. You have impeccable relational skills and can create win/win environments for all parties that you work with. Major Accountabilities: Own and drive the overall relationship with assigned SMB customers, which includes: Ensuring retention, increasing adoption and overall satisfaction. Establish a trusted/strategic advisor relationship with each assigned customer account and drive continued value of our products and services. Conduct regular...

Nexonia provides a fast paced, deeply collaborative, truly Agile environment that uses Scrum as well as Test Driven Development in solving meaty technical challenges. We are currently looking for a Quality Assurance Analyst to join the team and help us get quality code out the door. Reporting to the QA Lead, you will be sharing the responsibility for ensuring our products meet quality standards and championing best practice. More than simply validating the work of others, you'll be involved in crafting world class software by being involved at every step of the software development lifecycle. Major Accountabilities: Lead efforts to improve the quality of our products to deliver premier features and application Use a risk based approach to write test plans that protect the application's quality without needlessly slowing down the development process Collaborate with business and development teams to understand and resolve any quality issues and testing defects that are...