Tala

Tala is an innovative, fast-paced mobile technology start-up, that provides a credit scoring and reporting platform to financial services institutions in emerging countries.

Traditional credit doesn't work in emerging markets; mobile does. Our technologies are unlocking trillions of dollars in purchasing power in the world’s fastest growing economies.

Tala is a mobile technology and data science company that is flipping the traditional credit scoring model by putting power into the hands of newly empowered consumers in emerging markets. Through our mobile app and unique channel, we gather an average of 10,000 discrete data points per user to provide personalized offers and deliver real-time credit.

Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for rockstar leader who holds in-depth experience and understanding of the entire employee lifecycle and scaling workforces across the globe! We are looking for someone who leads by serving, is exceptionally imaginative, adaptable, collaborative, and truly excited about Tala’s mission. This role is responsible for overseeing all of the global people functions in accordance with Tala’s culture, values and operating principles, respective labor laws as we march towards our company goals. In addition to being responsible for guiding and coaching the incumbent team to meet and exceed department KPIs, you will also groom and build the team to support Tala’s needs as the workforce scales across different countries. The VP of People Ops will be a member of the leadership team and will report directly to the CEO and Founder. Your Responsibilities: Oversee Tala’s global talent acquisition, onboarding, talent operations,...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a passionate, hands-on marketer who is interested in solving one of the world's largest problems, financial inclusion. Our team is doing cutting-edge work in data science and machine learning, using unique data to give people in emerging markets access to credit — something they’ve never had before. This role will be a major contributor to realizing the vision of unlocking financial access, choice, and control for underserved people globally. The User Acquisition Manager will develop and implement our paid acquisition strategy across all markets. The ideal candidate is analytical, has a knack for optimization and holds experience running large scale direct response campaigns. Responsibilities: Launch, manage, and optimize paid campaigns across Facebook and search Monitor, optimize, and report performance of campaigns on an ongoing basis Coordinate with the brand/creative team to provide recommendations on ad creative and copy...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
At Tala, we’re driven by building products that accelerate financial inclusion for underbanked or underserved consumers globally. Our customers are savvy and want more than just basic access; they want beautiful, easy-to-use products that put them in control of their financial lives. Our Marketing team is passionate about delivering a unique and innovative financial experience across all phases of the customer journey, in all the markets where Tala operates. The ideal candidate will be passionate about doing the same. In this role, you will be the main funnel and designer for marketing creative. You’ll spend the majority of your time creating and providing feedback on materials for brand marketing campaigns, digital acquisition creative, as well as other online and offline marketing collateral. You should exhibit a thoughtful approach to producing quality design and help establish a high visual design standard that is relevant and resonant in a variety of...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
Tala is looking for an experienced, talented researcher to help lead design and mobile UI/UX research for our platform. The researcher should have significant experience in consumer mobile products and product discovery.  In addition, experience in the digital space in emerging markets and our target market is strongly preferred. This role is part of the Product Impact & Insights Group, which covers strategic and user research, usability testing, human-centered design, and early concept testing.  You and your team are responsible for ensuring we have the best understanding of our customers’ lives, attitudes, and behaviors. Your research will support many teams--including Product, Credit, Data Science, and Growth--and will be at the center of our mission to provide financial access, choice and control. Responsibilities Bridge user insights and product building Facilitate discovery research activities around need-finding, early/rapid...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a Senior QA Automation Engineer/SDET who happens to have a passion in testing and quality assurance. You will help plan, estimate, coordinate, and automate testing activities for our financial platform that is serving millions of users across the world. You will also work with product managers, developers, and customer service agents to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved. The role is based in Santa Monica office and you will be reporting to the Release Manager. Responsibilities: Contribute to the development and growth of automation test coverage for the entire backend architecture In collaboration with QA Architect contribute to building, expanding and maintenance of our automation frameworks and tests suites Create detailed, comprehensive and well-structured test plans and test cases Design, develop, and execute automated test harnesses around Backend APIs Write...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a passionate, hands-on marketer who is interested in solving one of the world's largest problems, financial inclusion. Our team is doing cutting-edge work in data science and machine learning, using unique data to give people in emerging markets access to credit — something they’ve never had before. This role will be a major contributor to realizing the vision of unlocking financial access, choice, and control for underserved people globally. Our customer base is entirely mobile, and the Senior Lifecycle Marketing Manager will lead a small team focused on executing our mobile marketing and customer engagement strategy across all markets. Ideal candidates have demonstrated deep expertise in driving large-scale A/B tests, implementing retention programs, and end-to-end marketing analytics management. Responsibilities: Set the strategy and roadmap for how we’ll use mobile lifecycle marketing to reach our customer engagement &...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a Senior DevOps Engineer to support and maintain the core components of our financial platform and scale it to serve millions of users across the world. The technical scope of the project is broad and leverages a variety of cutting-edge commercial and open source tools to get the job done. Responsibilities: Assist in infrastructure migration process to IaC (Infrastructure as Code) Build and deploy monitoring and alerting systems across our entire infrastructure Complete migration to CI/CD deployment model Support integration projects with 3rd party services (Payment Rails, SMS/Email, KYC, Analytics, etc.) Build, maintain, and own InfoSec compliance efforts by implementing and enforcing appropriate processes and standards across the organization Maintain, review, propose and implement improvements to existing infrastructure, tools and processes Qualifications: Tinkerer - you love to try out new tools and...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
At Tala, we are connecting millions of people to the financial services they deserve. The Data Analytics team operates in a nimble working style, flexing between a variety of business questions and data needs at the company. We are asked to investigate and solve big questions other companies have yet to find solutions for such as digital identity management and understanding customers fully based on their mobile data. You will be part of an innovative and fast growing team that pushes to provide access, choice, and control to thousands of customers. As a  Senior Data Analyst , your goal is to deeply understand internal client needs and to build out data products that provide the company with real-time and in-depth insights about our diverse customer base. This role will be based out of our Santa Monica, CA office. In this role you will: Live and search for data: you build datasets and reports that resolve key insights about our customers through internal and...
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
Tala is looking for a detail-oriented and dynamic Senior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. Responsibilities: Assist Controller with all aspects of Tala’s accounting department which includes, but is not limited to, the company's consolidated financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects. Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting. Responsible for ensuring compliance with all applicable laws, rules and regulations Follow corporate policies and procedures such as invoice processing, cash management and expense policies. Manage...
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Drive product initiatives in emerging markets for the purpose of unlocking financial access, choice, and control for the underserved. Join a cross-functional squad of LA and in-country team members to develop deep user understanding to deliver user-centric solutions. Responsibilities: Ship product, deliver on KPIs and develop deep product expertise within a cross-functional team: Emerging Markets: Establish product-market fit for Tala in an emerging market Growth: Grow all markets along acquisition, activation and retention KPIs Credit: Create global credit businesses that are locally relevant and sustainable Platform: Develop global tools and modules used by internal users Develop a strong understanding of in-country context, user needs, and competitive landscape Be the team champion to ensure team alignment, advocate product and elevate morale Global travel required Requirements: 3+ years product experience, preferably in any of...
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Lead the development of a platform that is a force multiplier for Tala’s product development and business operations. Lead a cross-functional squad of remote and local team members to establish common global components by developing a deep understanding of the needs of our internal customers. Responsibilities: Lead the development of common components whether it be the interface between data science and engineering or tools used by internal users to administer the loan servicing or CX platform Develop a strong understanding of when to enable consistency across the platform and when to allow customizations due to specific country needs Partner with and be central hub for various functions: Engineering, Credit, Data, and CX Collaborate with Program Management to ensure consistent agile practices and reporting Requirements: 6+ years technical experience working on platform products; personal finance, emerging markets, or payments experience a...
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Lead global credit initiatives to unlock financial access, choice, and control for the underserved by building out financial products for the Tala ecosystem. This role will lead a cross-functional squad of local and in-country team members to improve an user’s financial health by developing a deep understanding of the user and delivering user-centric solutions. Responsibilities: Create global credit businesses that are locally relevant and sustainable Lead cross-functional squad to align, prioritize, and execute roadmap against financial KPIs Scale operational needs such as identity verification, payments negotiations Partner with credit, data and collections teams to ship both user-facing and internal products Develop strong understanding of in-country context, user needs, and competitive landscape Requirements: 6+ years product experience in credit; consumer mobile, emerging markets, payments experience a plus Deep understanding of...
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala is looking for a detail-oriented and dynamic Junior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. Responsibilities: Assist Accounting Manager with all aspects of Tala’s accounting department which includes, but is not limited to, the company's financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting Responsible for ensuring compliance with all applicable laws, rules and regulations Follow corporate policies and procedures such as invoice processing, cash management and expense policies Implement or...
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala seeks a customer experience team member focusing on servicing our customers daily identity verification submissions, and focusing on quality of information and efficiency in time management. We are looking for a team member who can manage multiple tasks at a time and work with all departments to ensure we grow as a company and improve our products for our customers. This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.   Duties: Review customer submissions of identification for validation Timely engagement with customers who need assistance or to re-submit information Complete daily tasks associated with...
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Team Lead  to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.  The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team. DUTIES: Own KPIs and work with team towards achieving them each day/month/year: Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets. Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target. Manage incentive, rewards and overtime tracking. Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning....
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Specialist  to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience. The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala’s brand of modern and convenient customer-centric service. Duties: Call customers with overdue accounts Understand and explain benefits of repayment and credit history to customers Correct customer misunderstandings on product policies and terms Diffuse tension from bad customer experiences with the application Set up payment plans and follow-up...
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Team Lead  to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.  The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.    DUTIES: Own KPIs and work with team towards achieving them each day/month/year: Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets. Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target. Manage incentive, rewards and overtime tracking. Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift...
Tala Manila, Philippines
Jul 11, 2018
Full time
We are looking for a highly motivated business analyst to join our fast-growing fintech company in the Philippines. This role will be driving research, insights, and project management across all business functions and processes. If you're passionate about bringing innovative products to consumers, thrive between analytical and creative projects, and embrace a fast-paced & dynamic environment, we’re excited to meet you! Responsibilities: Conduct research on fintech industry trends, competitors, and customers Research frameworks, solutions, and methodologies to address key problems Perform data-driven analytical frameworks to identify, prioritize, structure, and solve critical problems across business processes Assess potential investments and strategic partnerships that help realize target KPIs for the Philippines Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment Support...
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala is looking for an entrepreneurial  BD Associate Manager  to work side by side with Tala Philippines’ Country/Business Manager to expand Tala’s product to millions of more Filipinos.    This role will be responsible for managing the overall health of our business, with a key focus on driving all in-country partnerships. Tala launched in the Philippines in 2017 and has since experienced rapid growth. Being part of the Tala Philippines team is a great opportunity to take an existing business to new heights and help Tala solve one of the world’s largest problems, financial inclusion. Your goal is to serve our customers’ needs in the Philippines, while delivering the highest business value for Tala. The ideal candidate is an entrepreneur-at-heart. The candidate will be a highly analytical, critical thinker who has an insatiable hunger to find and execute on new opportunities in a fast-paced environment. Additionally, our ideal...
Tala Manila, Philippines
Jul 11, 2018
Full time
Here at Tala, we are looking to hire a talented junior lawyer based out of our Manila office to help us manage legal operations in the Philippines.   The Assistant Counsel will work on a variety of matters with other members of the Legal team including corporate governance and compliance matters, commercial contracts and addressing the unique challenges that arise in a global, growing startup. We are seeking a highly motivated, self-starter who enjoys working in a dynamic, fast-paced and collaborative environment. In this challenging position, you will report to our General Counsel and work closely with our Manila-based business team. The ideal Assistant Counsel candidate will have in house and FinTech experience and experience with handling a wide variety of commercial matters. Responsibilities: Manage regulatory compliance, corporate governance and other compliance matters in the Philippines Stay up to date on relevant laws and regulations and work with...