Tala

Tala is an innovative, fast-paced mobile technology start-up, that provides a credit scoring and reporting platform to financial services institutions in emerging countries.

Traditional credit doesn't work in emerging markets; mobile does. Our technologies are unlocking trillions of dollars in purchasing power in the world’s fastest growing economies.

Tala is a mobile technology and data science company that is flipping the traditional credit scoring model by putting power into the hands of newly empowered consumers in emerging markets. Through our mobile app and unique channel, we gather an average of 10,000 discrete data points per user to provide personalized offers and deliver real-time credit.

Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for rockstar leader who holds in-depth experience and understanding of the entire employee lifecycle and scaling workforces across the globe! We are looking for someone who leads by serving, is exceptionally imaginative, adaptable, collaborative, and truly excited about Tala’s mission. This role is responsible for overseeing all of the global people functions in accordance with Tala’s culture, values and operating principles, respective labor laws as we march towards our company goals. In addition to being responsible for guiding and coaching the incumbent team to meet and exceed department KPIs, you will also groom and build the team to support Tala’s needs as the workforce scales across different countries. The VP of People Ops will be a member of the leadership team and will report directly to the CEO and Founder. Your Responsibilities: Oversee Tala’s global talent acquisition, onboarding, talent operations, people analytics, organization development and effectiveness and labor compliance efforts. Coach, groom and lead a world-class, innovative People Ops team that effectively supports and serves the global Tala team. Serve as a counselor, coach and strategic advisor on all human capital matters and their impact on Tala’s strategic and cultural objectives. Oversee the development of staffing strategies and implementation plans and programs to identify talent within and outside the organization for positions of responsibility. Identify appropriate and effective external sources for candidates for all levels within the organization. Oversee talent management through proper succession planning programs for key contributor and management positions, training and development programs for preparing employees for more significant responsibilities. Oversee development of progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance. Evaluate and advise on the impact of long-range planning of new programs/strategies and regulatory action as those items affect the attraction, motivation, development and retention of Tala’s human capital. Qualities we are looking for:   You’re direct with feedback, quick to admit mistakes, and collaborative with others Strong written and oral executive communication skills, and the ability to drive to an agreement You have an insatiable intellectual curiosity to identify and implement new ways to continually improve results “Harder, better, faster, stronger” - you are relentless and won’t stop till we’ve changed the financial system Results oriented, both for our bottom line and our social impact “Do not rest on your laurels” - don't fall back on old habits; you constantly look for new approaches and solutions. Put the needs of others first to help people develop and perform as highly as possible as a servant leader You believe in and work to uphold Tala’s highest level value, Radical Trust, both within the office walls and with our customers around the world. Our Requirements: Experience leading scaling a tech startup from <100 people to 500+ people across multiple offices in a leadership People Ops role Operated at the leadership level for a 300+ person startup Extensive experience in organization development and effectiveness across various functions within technology startup Extensive experience managing labor compliance requirements Extensive experience building and scaling people analytics function Personally recruited, retained, and groomed People Ops team, including talent operations and overall recruiting functions Preferred Qualifications: International offices experience Fintech experience About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016,  Fast Company  ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and  Forbes  named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the  New York Times , the Financial Times , the  Wall Street Journal , TED, and  Wired , among others.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a passionate, hands-on marketer who is interested in solving one of the world's largest problems, financial inclusion. Our team is doing cutting-edge work in data science and machine learning, using unique data to give people in emerging markets access to credit — something they’ve never had before. This role will be a major contributor to realizing the vision of unlocking financial access, choice, and control for underserved people globally. The User Acquisition Manager will develop and implement our paid acquisition strategy across all markets. The ideal candidate is analytical, has a knack for optimization and holds experience running large scale direct response campaigns. Responsibilities: Launch, manage, and optimize paid campaigns across Facebook and search Monitor, optimize, and report performance of campaigns on an ongoing basis Coordinate with the brand/creative team to provide recommendations on ad creative and copy based on performance Manage and streamline the integration of all marketing data with existing analytics stack Help shape the development of technical tools designed to streamline UA operations and analysis Interface with regional marketers to localize each campaign Develop app store optimization (ASO) strategies to ensure that all our apps appear at the top of the search results and to maximize install conversion rate Requirements: 2+ years of mobile user acquisition experience on Facebook and search Demonstrated ability to effectively manage and optimize a performance marketing budget across top marketing channels Ample knowledge about the mobile advertising industry Strong analytical approach to acquisition funnel metrics measurement, campaign performance and optimizations Creative problem-solving acumen, with the analytical rigor to verify or invalidate assumptions Strong experience conceiving, testing, and optimizing ad creatives Humility, empathy, true collaborator, service-oriented attitude of “Customer First” About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
At Tala, we’re driven by building products that accelerate financial inclusion for underbanked or underserved consumers globally. Our customers are savvy and want more than just basic access; they want beautiful, easy-to-use products that put them in control of their financial lives. Our Marketing team is passionate about delivering a unique and innovative financial experience across all phases of the customer journey, in all the markets where Tala operates. The ideal candidate will be passionate about doing the same. In this role, you will be the main funnel and designer for marketing creative. You’ll spend the majority of your time creating and providing feedback on materials for brand marketing campaigns, digital acquisition creative, as well as other online and offline marketing collateral. You should exhibit a thoughtful approach to producing quality design and help establish a high visual design standard that is relevant and resonant in a variety of markets and contexts. The ideal candidate has the ability to work in quick production cycles and an interest in how creative affects performance and growth metrics. You have a stellar mix of visual acumen, creative thinking, writing, project management, a genuine curiosity in data and are passionate about making high-quality  brand and growth creative. You understand the importance of helping build a global brand with creative that resonates in different countries across the world. Responsibilities: Partner with internal stakeholders to produce visual design creative (including animated videos and illustrations) for digital marketing campaigns across all channels including ads, email, social media, out-of-home and more Work closely with the Product Design team and Marketing team to develop and evolve the Tala visual brand Develop and maintain a brand toolkit consisting of visual guidelines, templates, and digital assets to be shared with internal and external partners Manage agency/vendor asset production Collaborate with regional marketers to localize campaigns across our key markets including in East Africa, the Philippines and Mexico Leverage data & learnings to inform the creative process and final designs Generate ideas, inspire your teammates, respectfully give and receive feedback Ability to self-manage to meet multiple deadlines, prioritize work, and keep projects moving forward Requirements 5+ years of experience working in graphic design, animation or illustration Skills in two or more disciplines: graphic design, 2D animation or illustration A link to an online portfolio showcasing relevant work (include link on your resume) Experience working with consumer brands either in-house or via agency Some experience using and managing a lightweight design system Strong command of design principles, typography, color theory, and conceptual thinking Expert knowledge of the Adobe Creative Cloud suite, particularly Photoshop and Illustrator (or Sketch). Experience with InDesign and After Effects a plus Collaborative and fun! You love working across multiple teams with passionate, fun people who believe in the Tala mission.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
Tala is looking for an experienced, talented researcher to help lead design and mobile UI/UX research for our platform. The researcher should have significant experience in consumer mobile products and product discovery.  In addition, experience in the digital space in emerging markets and our target market is strongly preferred. This role is part of the Product Impact & Insights Group, which covers strategic and user research, usability testing, human-centered design, and early concept testing.  You and your team are responsible for ensuring we have the best understanding of our customers’ lives, attitudes, and behaviors. Your research will support many teams--including Product, Credit, Data Science, and Growth--and will be at the center of our mission to provide financial access, choice and control. Responsibilities Bridge user insights and product building Facilitate discovery research activities around need-finding, early/rapid prototyping, and related processes like design sprints Lead complex user research projects - design and deliver high-value studies both in the field and remotely Build a scalable international practice around design and mobile UI/UX research Manage and coach researchers located in emerging markets Hire additional researchers to grow the team as needed Stand up a process of regular user feedback (surveys, user testing) in emerging markets Create user research toolkits to spread best practices across Tala Coach other functions on basic user research Leverage our extensive mobile data to pioneer new research techniques Qualifications 5+ years experience as a User Researcher, 2+ years managing people Core expertise in research for consumer mobile products and product discovery Strongly Preferred: Significant experience in emerging markets or underserved populations Preferred: Experience in financial services Broad experience across the range of qual and quant research toolkit, from contextual inquiry to interactive design to quant surveys, usability testing and A/B testing Strong in tools of analysis and synthesis: Excel, PowerPoint or GoogleSlides Advanced Degree in HCI, Human Centered Design, International Development, Social Anthropology, or something similar The grit and drive to thrive in the uncertainty of a startup environment About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a Senior QA Automation Engineer/SDET who happens to have a passion in testing and quality assurance. You will help plan, estimate, coordinate, and automate testing activities for our financial platform that is serving millions of users across the world. You will also work with product managers, developers, and customer service agents to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved. The role is based in Santa Monica office and you will be reporting to the Release Manager. Responsibilities: Contribute to the development and growth of automation test coverage for the entire backend architecture In collaboration with QA Architect contribute to building, expanding and maintenance of our automation frameworks and tests suites Create detailed, comprehensive and well-structured test plans and test cases Design, develop, and execute automated test harnesses around Backend APIs Write scripts and perform load tests against Backend servers Actively participate in code reviews conducted by the developers Perform thorough regression/smoke tests before code deployments Actively monitor post-release metrics to identify any defects that may have slipped through the cracks Contribute to continuous integration and continuous deployment Work with customer service, product, and development teams to identify and track bugs Review requirements specifications and provide timely and meaningful feedback Requirements: Experience  - Bachelor’s degree in computer science, or related field, + minimum 3 years of experience as software engineer, software automation engineer, technical quality engineer, or related field Detailed oriented  - keen eye for details ranging from copy to pixels. Ability to communicate those details to others and translate to specs Team player  - enjoy working closely with engineers, product managers, and cross-functional teams Initiative  - highly motivated and self-disciplined. You can work independently and be productive Startup ready  - Excellent ability to prioritize and communication in a fast pace environment Preferred Skills & Requirements: Experience working in Agile development process (Scrum, Kanban, Scrumban) Experience building test automation (Java/Groovy/Kotlin/Python, Spock/Cucumber, Jenkins, Shell Scripting, Linux, Mac OS) Java/Groovy - 2+ years writing production Java/Groovy code Spring framework: Experience in designing webservices in Spring framework Computer Science degree Experience working closely with remote team members in different timezones About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a passionate, hands-on marketer who is interested in solving one of the world's largest problems, financial inclusion. Our team is doing cutting-edge work in data science and machine learning, using unique data to give people in emerging markets access to credit — something they’ve never had before. This role will be a major contributor to realizing the vision of unlocking financial access, choice, and control for underserved people globally. Our customer base is entirely mobile, and the Senior Lifecycle Marketing Manager will lead a small team focused on executing our mobile marketing and customer engagement strategy across all markets. Ideal candidates have demonstrated deep expertise in driving large-scale A/B tests, implementing retention programs, and end-to-end marketing analytics management. Responsibilities: Set the strategy and roadmap for how we’ll use mobile lifecycle marketing to reach our customer engagement & retention goals Lead the execution and optimization of all customer lifecycle marketing communications Directly manage and mentor a small team focused on executing our retention & engagement strategy Manage and streamline the integration of all marketing data with our existing analytics stack Develop a first-class process and system, including 3rd-party vendor selection, that enables rapid A/B testing, deployment, and monitoring of all engagement & retention marketing efforts Own end-to-end management of all campaigns, including content, production, testing, setup, deployment, monitoring, and key results Collaborate closely with the Brand Marketing team on cross-functional initiatives such as content marketing, creative development, and traditional media attribution and execution Initiate product related changes relevant to engagement & retention objectives Hire and develop top-tier outstanding, talented people for your team Requirements: 5+ years of relevant mobile experience, with a background in some combination of user acquisition, marketing analytics, product management, data infrastructure Strong analytical approach to funnel activation metrics measurement, campaign performance and optimizations Highly proficient in mobile marketing platforms (e.g. Blaze) Highly proficient in data visualization platforms (e.g. Looker, Amplitude), SQL, or other data analysis skills Intellectual rigor and curiosity, ability to process and synthesize data Excellent analytical and problem solving skills with a history of hands-on, detail orientation Effective communicator; courage to challenge with candor Strong cross-functional leadership and relationship building ability Work with humility, empathy, and a service-oriented attitude of “Customer First” Experience in hiring and managing a team Experience in financial services a plus
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
We’re looking for a Senior DevOps Engineer to support and maintain the core components of our financial platform and scale it to serve millions of users across the world. The technical scope of the project is broad and leverages a variety of cutting-edge commercial and open source tools to get the job done. Responsibilities: Assist in infrastructure migration process to IaC (Infrastructure as Code) Build and deploy monitoring and alerting systems across our entire infrastructure Complete migration to CI/CD deployment model Support integration projects with 3rd party services (Payment Rails, SMS/Email, KYC, Analytics, etc.) Build, maintain, and own InfoSec compliance efforts by implementing and enforcing appropriate processes and standards across the organization Maintain, review, propose and implement improvements to existing infrastructure, tools and processes Qualifications: Tinkerer - you love to try out new tools and technologies to further improve the platform . Technology Toolbox - you have all of the tools for development plus a few extras . Leader - you have the ability to keep pace with, and set pace for, your teammates. Able to learn and teach new technologies and solutions . Solutions Driven - experience thinking out loud to create the best solutions to complex, tricky problems, using the latest technical methodologies/processes . Global   Thinker  - you have the passion to deploy a service that is truly global and love the chance to solve complex problems that arise from this . Requirements: 3+ years experience in DevOps processes and tools (Ansible, Docker, Vagrant, Chef/Puppet, PagerDuty, NewRelic, Splunk) Expert knowledge in AWS (EC2, S3, RDS, ELB, ElasticCache, VPC, VPN, EMR, CloudDeploy, Kinesis, Redshift) Proficiency in Cloud and Application Security, and Certification (ISO-27001, SOC 1, SOC 2) Degree in Computer Science and/or Math Proficiency in Agile development process Excellent ability to communicate and collaborate with a globally distributed team Bonus : Certifications in Cloud technologies (AWS, Azure, GCP) Preferred skills & experience: Highly motivated and self-disciplined. Strong Computer Science fundamentals. Excellent ability to prioritize and communicate in a fast-paced environment. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
At Tala, we are connecting millions of people to the financial services they deserve. The Data Analytics team operates in a nimble working style, flexing between a variety of business questions and data needs at the company. We are asked to investigate and solve big questions other companies have yet to find solutions for such as digital identity management and understanding customers fully based on their mobile data. You will be part of an innovative and fast growing team that pushes to provide access, choice, and control to thousands of customers. As a  Senior Data Analyst , your goal is to deeply understand internal client needs and to build out data products that provide the company with real-time and in-depth insights about our diverse customer base. This role will be based out of our Santa Monica, CA office. In this role you will: Live and search for data: you build datasets and reports that resolve key insights about our customers through internal and external data sources Focus on scale: move beyond the day-to-day asks so teams can self-service data and have their reporting automated and flexible Problem solve: you translate vague business questions into specific data-driven solutions Knowledge share: coach other team members in their work, translate complex data theories into learning opportunities What we’re looking for: 3+ years in a data-intensive role (or equivalent experience) BA/BS in a quantitative field Expert in at least one analytics language (ex. Python, R) Proficient in SQL, GitHub, bash commands Perfect candidates would have : Experience with an early stage analytics team Experience in emerging markets (either personally or in professional scope) Advanced modeling and machine learning expertise outside of school or Kaggle Able to look beyond the immediate deliverable, find the real data problem, and solve for it About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 12, 2018
Full time
Tala is looking for a detail-oriented and dynamic Senior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. Responsibilities: Assist Controller with all aspects of Tala’s accounting department which includes, but is not limited to, the company's consolidated financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects. Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting. Responsible for ensuring compliance with all applicable laws, rules and regulations Follow corporate policies and procedures such as invoice processing, cash management and expense policies. Manage internal practices, policies, and all accounting to GAAP policies to ensure compliance within the US Implement or enhance processes to further streamline and enable more accurate and timely reporting. Ensure accurate and timely production of all financial information. Ad Hoc projects as they arise, we are a start-up after all! Requirements: Bachelor's degree in Accounting, Finance or Related Field. 3+ years experience in the accounting and finance sector. Experience with managing multiple entities. Experience with international entities, ideally in emerging markets Strong understanding of US GAAP CPA or CPA candidate Preferred Requirements: Experience with Netsuite Experience in public accounting Experience working in consumer finance Experience working with IFRS reporting Conscientious about timeliness of assignments and quality of work product. Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner. Able to handle multiple tasks and maintain control and order over same. Exceptional work ethic. About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Drive product initiatives in emerging markets for the purpose of unlocking financial access, choice, and control for the underserved. Join a cross-functional squad of LA and in-country team members to develop deep user understanding to deliver user-centric solutions. Responsibilities: Ship product, deliver on KPIs and develop deep product expertise within a cross-functional team: Emerging Markets: Establish product-market fit for Tala in an emerging market Growth: Grow all markets along acquisition, activation and retention KPIs Credit: Create global credit businesses that are locally relevant and sustainable Platform: Develop global tools and modules used by internal users Develop a strong understanding of in-country context, user needs, and competitive landscape Be the team champion to ensure team alignment, advocate product and elevate morale Global travel required Requirements: 3+ years product experience, preferably in any of the following: consumer mobile, personal finance, emerging markets, payments Excellent analytical and problem solving skills with experience shipping user-centric products Proficient with the latest methods of product discovery and development Effective communicator that can listen, surface timely questions as well as motivate others Curiosity and knowledge of technical and product innovation and trends Checked ego, humble, empathetic, collaborative, service-oriented attitude of “user first” About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Lead the development of a platform that is a force multiplier for Tala’s product development and business operations. Lead a cross-functional squad of remote and local team members to establish common global components by developing a deep understanding of the needs of our internal customers. Responsibilities: Lead the development of common components whether it be the interface between data science and engineering or tools used by internal users to administer the loan servicing or CX platform Develop a strong understanding of when to enable consistency across the platform and when to allow customizations due to specific country needs Partner with and be central hub for various functions: Engineering, Credit, Data, and CX Collaborate with Program Management to ensure consistent agile practices and reporting Requirements: 6+ years technical experience working on platform products; personal finance, emerging markets, or payments experience a plus Excellent analytical and problem solving skills with a history of shipping successful, platform products Familiar with the latest methods of product discovery and development Curiosity and knowledge of technical and product innovation and trends Efficient communicator that motivates and drives strong cross-functional leadership Checked ego, humble, empathetic, collaborative, service-oriented attitude of “user first” Technical degree About Tala Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Santa Monica, CA, USA
Jul 11, 2018
Full time
Lead global credit initiatives to unlock financial access, choice, and control for the underserved by building out financial products for the Tala ecosystem. This role will lead a cross-functional squad of local and in-country team members to improve an user’s financial health by developing a deep understanding of the user and delivering user-centric solutions. Responsibilities: Create global credit businesses that are locally relevant and sustainable Lead cross-functional squad to align, prioritize, and execute roadmap against financial KPIs Scale operational needs such as identity verification, payments negotiations Partner with credit, data and collections teams to ship both user-facing and internal products Develop strong understanding of in-country context, user needs, and competitive landscape Requirements: 6+ years product experience in credit; consumer mobile, emerging markets, payments experience a plus Deep understanding of the macro-economic credit environment of our markets Excellent analytical and problem solving skills with a history of shipping successful credit products Effective communicator that listens, motivates, and inspires with strong cross-functional leadership and understanding Checked ego, humble, empathetic, collaborative, service-oriented attitude of “user first” About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala is looking for a detail-oriented and dynamic Junior Accountant with experience working in a rapidly growing, hands-on, start-up environment. This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. Responsibilities: Assist Accounting Manager with all aspects of Tala’s accounting department which includes, but is not limited to, the company's financial statements, general ledger, portfolio accounting, payroll, accounts payable, reconciliation of balance sheet accounts, budgeting, tax compliance, and various special analyses or projects Maintain adequate and effective processes to improve the close and reporting cycles to ensure timely and accurate reporting Responsible for ensuring compliance with all applicable laws, rules and regulations Follow corporate policies and procedures such as invoice processing, cash management and expense policies Implement or enhance processes to further streamline and enable more accurate and timely reporting Ensure accurate and timely production of all financial information Ad Hoc projects as they arise, we are a start-up after all! Requirements: Bachelor's degree in Accounting, Finance or Related Field 2+ years experience in the accounting and finance sector Strong understanding of US GAAP and IFRS Preferred Requirements: Experience with Netsuite Experience in public accounting Experience working in consumer finance Experience working with IFRS reporting Conscientious about timeliness of assignments and quality of work product. Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner Able to handle multiple tasks and maintain control and order over same. Exceptional work ethic About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016,  Fast Company  ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and  Forbes  named Tala as one of the top 50 FinTech companies in the world.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala seeks a customer experience team member focusing on servicing our customers daily identity verification submissions, and focusing on quality of information and efficiency in time management. We are looking for a team member who can manage multiple tasks at a time and work with all departments to ensure we grow as a company and improve our products for our customers. This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.   Duties: Review customer submissions of identification for validation Timely engagement with customers who need assistance or to re-submit information Complete daily tasks associated with verifying customer identity (ex. Closing tickets, reporting on details, supporting other team members) Build a good standing relationship with our customers. Follow communication procedures, guidelines, and policies. Provide accurate and complete information by using our communication methods. Work with Customer Experience Manager to ensure proper service to customers is being delivered. Provide feedback and ideas on the efficiency of the customer service processes. Reliably fulfill duties during scheduled shifts, including nights and weekends. Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time. Requirements: Ability to communicate clearly and professionally verbally and in writing. Willingness to work a flexible schedule. Ability to handle customer complaints. Good work ethic and team player. Fast at typing and working in modern web technology. Fast at learning new systems and processes. Ability to manage and work under pressure. Skills and Qualifications: Customer service passion, skills and experience Financial product knowledge Focus on quality and conflict resolution Ability to problem solve and communicate clearly Multi-tasking Quality typing skills (above 45 wpm) Experience with ZenDesk is a plus Office Address:  5th Floor, @5600 TIM Bldg, Osmena Hiway, Brgy. Palanan, Makati City, Philippines. About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Team Lead  to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.  The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team. DUTIES: Own KPIs and work with team towards achieving them each day/month/year: Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets. Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target. Manage incentive, rewards and overtime tracking. Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning. Monitor collection trends/recommendations to be shared with the collections manager. Daily/Weekly/monthly reporting of agent performance. Coaching, mentoring, and motivating collections team members. Reporting of KPIs and key themes on a weekly basis. Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager. REQUIREMENTS: Expertise and focus in empathy, trust, and speed of customer service issues. Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication. Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes. Clear understanding of collections call model. Experience training team members on systems and process. Demonstrated expertise of team KPIs. Strong decision-making and conflict resolution skills. Ability to communicate clearly and professionally verbally and in writing. Maintains a positive attitude. Can rally team even in times of adversity and challenges. Knowledge in Dialer System, Leads and Reporting is a must Able to Create Analytical Reports and projects SKILLS AND QUALIFICATIONS: Graduate of any 4 year course Five (5) years B2C collections experience and at least 2 years experience as a Team Lead. High level of financial literacy Experience with multiple types of formal and informal credit products About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Specialist  to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience. The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala’s brand of modern and convenient customer-centric service. Duties: Call customers with overdue accounts Understand and explain benefits of repayment and credit history to customers Correct customer misunderstandings on product policies and terms Diffuse tension from bad customer experiences with the application Set up payment plans and follow-up schedule Establish and maintain caring relationships with customers, determine reasons for non payment and engage in negotiations to bridge business and customer needs Educate customers on consequences for late payments Escalate difficult or unusual cases to Team Lead Escalate and document problems with customer identification information Provide feedback on reasons for default to Team Lead Champion the voice of the customer to Team Lead by providing input on product and user experience Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.) Requirements: Strong problem-solving, negotiation, and conflict resolution skills Fast at typing and working with modern, digital technology Excellent communication skills, both verbally and in writing Willingness to work a flexible and variable schedule Patient and able to handle customer complaints or misunderstandings Strong work ethic, punctual, accountable, and team player Quick learner, creative, intellectually curious and unafraid to ask questions Able to multi-task and work on multiple projects simultaneously Readily accepts feedback and incorporates changes into behavior Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company   Skills and Qualifications: Graduate of any 4 year course Previous collections experience High level of financial literacy Experience with multiple types of formal and informal credit products   About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala, seeks a  Collections Team Lead  to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Philippines Tala Collections Team to ensure KPIs are met monthly.  The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and emphasizing Tala’s brand of modern and convenient customer-centric service to the in house Collections Team.    DUTIES: Own KPIs and work with team towards achieving them each day/month/year: Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets. Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target. Manage incentive, rewards and overtime tracking. Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning. Monitor collection trends/recommendations to be shared with the collections manager. Daily/Weekly/monthly reporting of agent performance. Coaching, mentoring, and motivating collections team members. Reporting of KPIs and key themes on a weekly basis. Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.   REQUIREMENTS: Expertise and focus in empathy, trust, and speed of customer service issues. Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication. Demonstrated expertise of Autodialer, Zendesk, admin, and customer service processes. Clear understanding of collections call model. Experience training team members on systems and process. Demonstrated expertise of team KPIs. Strong decision-making and conflict resolution skills. Ability to communicate clearly and professionally verbally and in writing. Maintains a positive attitude. Can rally team even in times of adversity and challenges. Knowledge in Dialer System, Leads and Reporting is a must Able to Create Analytical Reports and projects   SKILLS AND QUALIFICATIONS: Graduate of any 4 year course Five (5) years B2C collections experience and at least 2 years experience as a Team Lead. High level of financial literacy Experience with multiple types of formal and informal credit products   About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes.  Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016,  Fast Company  ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and  Forbes  named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the  New York Times , the Financial Times , the  Wall Street Journal , TED, and  Wired , among others.
Tala Manila, Philippines
Jul 11, 2018
Full time
We are looking for a highly motivated business analyst to join our fast-growing fintech company in the Philippines. This role will be driving research, insights, and project management across all business functions and processes. If you're passionate about bringing innovative products to consumers, thrive between analytical and creative projects, and embrace a fast-paced & dynamic environment, we’re excited to meet you! Responsibilities: Conduct research on fintech industry trends, competitors, and customers Research frameworks, solutions, and methodologies to address key problems Perform data-driven analytical frameworks to identify, prioritize, structure, and solve critical problems across business processes Assess potential investments and strategic partnerships that help realize target KPIs for the Philippines Concurrently deliver on portions of multiple strategy projects in a fast-paced, intense, results-oriented environment Support leadership team on long-range planning projects and ad hoc requests Help manage vendor relationships, contracts and service providers Skills & Experience: 2+ management consulting experience Strong statistical analysis and problem-solving skills. Excellent presentation/communication skills both written and verbal Must be able to juggle many different activities and prioritize accordingly Preferred Skills & Experience: Proficient in SQL, Excel, or R Familiarity with Looker, Tableau, or a similar Data Visualization tool Worked for multinational companies About Tala: Tala  is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Tala is looking for an entrepreneurial  BD Associate Manager  to work side by side with Tala Philippines’ Country/Business Manager to expand Tala’s product to millions of more Filipinos.    This role will be responsible for managing the overall health of our business, with a key focus on driving all in-country partnerships. Tala launched in the Philippines in 2017 and has since experienced rapid growth. Being part of the Tala Philippines team is a great opportunity to take an existing business to new heights and help Tala solve one of the world’s largest problems, financial inclusion. Your goal is to serve our customers’ needs in the Philippines, while delivering the highest business value for Tala. The ideal candidate is an entrepreneur-at-heart. The candidate will be a highly analytical, critical thinker who has an insatiable hunger to find and execute on new opportunities in a fast-paced environment. Additionally, our ideal candidate will have expertise in managing complex businesses, as well as a natural ability to lead relationship management for in-country partnerships.   Your Responsibilities: Identify business challenges, propose analytically grounded, well-researched solutions, and drive execution Drive and own local partnerships from opportunity identification, partnership design, negotiation and implementation to further expand the reach of Tala’s products and services in close coordination with the Tala Philippines Country/Business Manager. Contributes to hitting desired results of in-country growth efforts in terms of partnerships. Communicate regularly with the Philippines Country/Business Manager as well as US teams and play an influential role on strategy, challenges and opportunities Work with expert teams to define product roadmap through careful analysis of customer requirements, market, and technology trends Track competition closely and launch best-in-class features on Tala products Collaborate closely with the Brand Marketing team in any cross-functional initiatives involving local content creation   Qualities we are looking for:   The role is perfect for an entrepreneur at heart with incredible critical thinking skills, strong business judgement, and highly empathetic communication. You’re direct with feedback, quick to admit mistakes, and collaborative with others Strong communication skills with the ability to drive to an agreement and an an instinct to proactively communicate You have an insatiable intellectual curiosity to identify and implement new ways to continually improve results “Harder, better, faster, stronger” - you are relentless and won’t stop till we’ve changed the financial system Results oriented, both for our bottom line and our social impact “Do not rest on your laurels” - don't fall back on old habits; you constantly look for new approaches and solutions. Put the needs of others first to help people develop and perform as highly as possible as a servant leader You believe in and work to uphold Tala’s highest level value, Radical Trust, both within the office walls and with our customers around the world.   Our Requirements: 3+ years of startup tech, marketing, or business leadership experience in high-performing, direct-to-consumer businesses Strong data-driven approach to funnel conversion metrics with strong attention to detail. Natural ability to work across Credit, Operations, Growth and Leadership teams to propose, persuade and collaborate with on strategic priorities   Preferred Skills & Experience: Master’s Degree in Finance or related Business degree Deep network of contacts amongst Internet and financial service providers including mobile money operators, banks, mobile payment providers, and e-commerce companies Highly proficient in Excel Proven bias towards building consumer-centric products and solutions Familiarity with tech-enabled credit or payments products and the general fintech landscape Experience working in an international fintech company   We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.   About Tala: Tala  is a mobile technology and data science company that is working to deliver financial access, choice and control to underserved people around the world. Tala’s smartphone app instantly evaluates customers for credit using only the data on their devices and delivers customized loans in minutes. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala, formerly known as InVenture, as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others.Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala Manila, Philippines
Jul 11, 2018
Full time
Here at Tala, we are looking to hire a talented junior lawyer based out of our Manila office to help us manage legal operations in the Philippines.   The Assistant Counsel will work on a variety of matters with other members of the Legal team including corporate governance and compliance matters, commercial contracts and addressing the unique challenges that arise in a global, growing startup. We are seeking a highly motivated, self-starter who enjoys working in a dynamic, fast-paced and collaborative environment. In this challenging position, you will report to our General Counsel and work closely with our Manila-based business team. The ideal Assistant Counsel candidate will have in house and FinTech experience and experience with handling a wide variety of commercial matters. Responsibilities: Manage regulatory compliance, corporate governance and other compliance matters in the Philippines Stay up to date on relevant laws and regulations and work with the US Legal team to evaluate how they may affect our business needs as Tala continues to innovate Support contract negotiation and collaborate with business teams on developing effective relationships with contractors and vendors Maintain our contract management system and create management reports Work with our Associate Counsel on other special projects Requirements: Law degree Two to three years of legal experience Experience in consumer finance and financial regulation Experience working on commercial contracts Preferred Skills & Experience: In house legal experience, preferably at a FinTech or financial services company Experience working with US business partners Experience working at a startup We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About Tala: Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.