Metromile

About   Us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named a Glassdoor Best Place to Work in 2017 and 2018. About   You The Director of Talent Acquisition, reporting to the VP of People, will act as a true partner to the business to implement sourcing tools and processes, ensure we have robust programs for diversity and employer branding, interviewer training, and scale the team to deliver against our hiring plans (using metrics to demonstrate progress and achievement). We expect our recruiting efforts to be extraordinary, from the first contact through onboarding, until candidates are successful, contributing members of our team. Our company is rapidly growing and we want an individual who has ridden the rocket ship before, and who has experience implementing processes and building out an extraordinary team. Responsibilities Define processes, setting up tools, and hiring and developing a team Attract talent by developing and executing talent acquisition strategies that improve Metromile’s visibility and reputation in key recruiting markets Track pipeline and performance data and communicate with internal partners Define, develop and roll out recruiting metrics (qualitative and quantitative) Lead, manage and develop the talent team across multiple locations driving a high level of performance against our ambitious hiring plans Identify future talent needs collaborating with the talent team to develop talent pools and/or social engagements Develop and implement a cohesive day-to-day talent operation and related programs across all functional areas About   You: Seasoned talent acquisition leader who has successfully built, managed and inspired a talent team for a fast-growing technology company 6+ years in recruiting in the high tech industry, with deep experience in both technical and non-technical recruiting experience 3+ years of manager level or above experience Significant experience in a leadership capacity building, motivating, and developing a team Adept at workforce planning, forecasting and developing a talent pipeline strategy Passionate about finding the right people for the right roles Extraordinary communication skills with the ability to inspire confidence and build relationships In-depth understanding of the hiring processes, key recruiting metrics, and how to drive them Highly effective judgment and interpersonal skills with the ability to interface and communicate well with all levels at the company B.S. or equivalent preferred Nice   to   Have   : Previous startup experience Experience implementing an ATS Greenhouse Recruiting experience What’s   in   it   for   you: Competitive salary plus equity Robust benefit options (health, dental, vision, 401K) Transportation and well-being benefits Generous parental leave Catered lunches and a fully stocked kitchen Social events Mac equipment and adjustable workstations

About us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!   About the role Our product managers set the vision for our growing family of products. Every day we solve incredibly hard problems to create surprising and delightful experiences for our users. We’re responsible for guiding multidisciplinary teams toward a common goal: shipping high-quality products and features on time. As a Product Manager or Senior Product Manager focusing on Metromile’s Claims Experience, you will act as a Claims Product Lead and create claims systems related to automation, artificial intelligence, risk analysis/prediction and industry leading insurance claim investigation tools in an effort to create the most frictionless claim experience in the insurance marketplace. You will work closely with design and engineering teams to iterate on innovative ideas that deliver highly effective products like our automated claims system, AVA, that will help achieve bold key metrics and help customers move through the claims process faster than ever before. This position will work closely with the teams in claims, design, engineering and finance. You   will Partner with cross-functional teams to understand, rationalize, and prioritize requests for new features for the product plan Act as the feature champion: elevate and define features to the benefit of the Metromile customer from inception to implementation and further improvement Collaborate with our engineering and design teams to ship impactful features that define simplicity and usability on all platforms Create use cases, prioritize feature requirements, and provide clear feature benefits with proper detail for engineering, as well as sales and marketing Process, review, and interpret large bodies of qualitative and quantitative data on customer usage patterns to uncover new product insights Ensure consistency of experience across a broad range of features Balance diverse perspectives and empower teams to do phenomenal work Manage complex, cross-functional projects across multiple teams About   you 5+ years professional work experience 3+ years product experience Possess a technical or product management background Very strong execution skills—able to take seemingly vague questions and translate them into clear, achievable objectives Proven experience and passion for building highly successful and innovative consumer web products Deep understanding of and empathy for users Experience working with cross-functional teams (design, engineering, data science, business development, marketing) Love working with data—you possess an excellent ability to quantitatively analyze product concepts, strategic opportunities, and competitive threats based on data Experience in hypothesis-driven A/B testing to drive product changes Self-motivated, with excellent written and verbal communication skills BA / BS required What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events (trivia nights, skeeball, ropes course, etc) Mac equipment and ergonomic workstation, customized to your specs

About us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.  You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile.   We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role Metromile is seeking a data leader to help us transform our huge quantity of financial, clickstream and driving data into business actionable insights. Reporting to the VP, Product and dotted lining to the CFO, this important role will be pivotal in helping us disrupt the insurance industry by inventing better ways to manage risk. You will Partner with key leaders across the business to identify and prioritize data needs and transform those needs into deliverable assets Manage the complete lifecycle of data assets from definition to prototyping, testing, productionisation and ongoing monitoring for accuracy/recency Own the target architecture for Metromile’s data infrastructure and manage the work towards that architecture over time Classify data by importance (e.g., gold/silver/bronze) and define appropriate SLAs, documentation, training requirements, etc. for each level Work with business stakeholders across product, finance, insurance, marketing and data science, helping them gain maximum utility from our data, ensuring they can confidently speak the same language and guiding their ability to leverage data in non-obvious ways Own the definition for and official data assets associated with key business metrics, ensuring that different groups do not use get different results for the same number Work with data science to coordinate the lifecycle of models such that models can be built from core data and the results of models can be integrated with other core data during analysis Be able and willing to act as an IC in implementing initial phases of projects and processes Experience leading data science or analytics at business at scale Demonstrated ability to build out data teams Solid knowledge of data architectures and technologies Proven ability to build the processes to manage a data lifecycle Strong understanding of data analysis and modeling techniques and algorithms Ability to fluently translate business needs of stakeholders to a technical view for engineering Proficiency in SQL and analytical tools Nice to have An MBA Proficiency in a scripting language (e.g., Python) and a statistical language (e.g., R) What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hours Monthly social events (trivia nights, skeeball, ropes course, etc.) Mac equipment and ergonomic workstation, customized to your specs

About us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.  You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile.   We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!   About the role The Partnership Marketing Associate is responsible for leading all digital growth partnerships. This includes purchasing high quality clicks, calls and leads from aggregators, establishing and scaling deep integrated partnerships with quote comparison sites like Compare.com, managing our affiliate marketing program on Impact Radius with support from our agency, and establishing partnerships with premium sources of traffic such as CreditKarma. It will include identifying, prospecting, and establishing vendor partnerships, maintaining a performance dashboard with support from the Marketing Analyst, and working cross-functional with the Marketing, Engineering and Legal team. This position will be based in San Francisco, CA. You will Lead the strategy, planning and execution of all online performance partnerships Develop and execute innovative partnerships with car insurance aggregators to buy leads, clicks, and calls Identify and establish key partnerships including negotiating contracts and working with the product & engineering teams to set up integrations Work with our affiliate marketing agency to scale and optimize our affiliate marketing channel on Impact Radius Derive insights from campaign level performance and quality KPIs to continuously optimize for ROI positive growth Leverage consumer shopping and buying behaviors across mobile, tablet and desktop to lead and optimize partners to drive incremental sales Maintain a performance dashboard with support of our analysts to monitor partner performance, identify areas of opportunity, and be able to share high-level insight across the organization Effectively manage projects with strong organizational and communication skills About you 2-4 years experience in online performance marketing Highly analytical approach to driving digital customer acquisition Experience optimizing to performance KPIs including CPL/CPQ, CPA, ROI and LTV Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency Thrive in a fast-paced and ever-changing environment with a high capacity to multi-task and handle tight deadlines on a daily basis Strong interpersonal skills that encourage team partnership, promote enthusiasm and foster critical thinking A proven record of effective leadership and the hunger to mentor and train new team members Strong negotiation skills required Ability to think creatively and strategically, but a willingness and desire to ‘roll up your sleeves’ Experience with lead generation ecosystems & partnership development preferred Experience with Tableau and Google Analytics; SQL skills a big plus Experience with aggregator platforms like Everquote, MediaAlpha, and QuinStreet, (or comparable online lead gen in financial services, education, travel, etc) a big plus Minimum of a BA/BS. Degree in quantitative field preferred but not required What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events (trivia nights, skeeball, ropes course, etc) Mac equipment and ergonomic work station, customized to your specs

About us Metromile is a start-up that is disrupting the $220 billion auto insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role We’re looking for a People Operations Partner to help deliver an outstanding employee experience while owning backend operations and processes. You’ll play a fundamental role in our People Operations team, working on projects and processes that seek to improve the employee lifecycle. We have a strong foundation and we’re looking for a talented individual to help us continue to build an effective People Ops organization. You will Think creatively about the employee experience - find ways to improve every People Ops interaction Maintain HR information management systems and online employee resources Own, maintain and continually enhance new employee onboarding program Manage all employee records and documentation and assist with tracking of employee data Support the execution of People Ops programs including performance reviews, training initiatives, benefit open enrollment, etc. Conduct employee reporting and analysis on a regular and ad hoc basis Launch employee surveys, analyze results and make recommendations Provide support with activities that drive employee learning and development Respond to requests for employment verifications Manage employee leave of absence administration Assist with employee compensation review About you 1-3 years relevant experience in a Human Resources role Strong analytical skills Excellent customer service orientation Strong attention to detail Excellent verbal and written communication skills Outstanding organization and prioritization skills Proactive individual able to operate efficiently in a fast-paced environment Ability to professionally, tactfully, confidentially, handle sensitive data Ability to effectively interact with all levels of staff/management Nice to Have : Bachelor’s degree in a related discipline Previous startup experience What’s in it for you Competitive salary plus equity Robust benefit options (health, dental, vision, 401K) Transportation and well-being benefits Generous parental leave Catered lunches and a fully stocked kitchen Social events Mac equipment and adjustable workstations

About Us Metromile is a startup that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role The Backend team at Metromile lives and breathes Java, Python, Go,  AWS and SQL. The tech stack is built on and uses several services offered by AWS. As part of a feature driven team comprising of members from the Backend, Frontend, Mobile and Data Science teams you will work collaboratively to build new as well as supporting existing products. Additionally, you will collaborate with the program management team in both analyzing requirements and defining the end product. You will Help define the architecture for a platform that supports cars, web/mobile clients, and insurance operations Build scalable service-based software to support large data processing Manage individual project priorities, deadlines, and deliverables. About You A bachelor's degree or higher in Computer Science (or equivalent). 1-3 years of experience in building production software applications. Proficiency in Java. A solid grounding in Computer Science fundamentals, data structures, algorithms, object-oriented design, and systems architecture. Problem-solving and troubleshooting skills. You have a favorite scripting language and you use it. Nice to Have A solid understanding of performance and efficiency concepts. Experience with distributed computing. Experience influencing software engineering best practices within your team. Ability to take a project from scoping requirements through production launch. Interest and ability to learn other development languages as needed. A strong customer orientation. What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events Mac equipment and ergonomic work station.

About us Metromile is a start-up that is disrupting the $220 billion auto insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role Applying for car insurance involves answering a lot of confusing questions, so our team is working tirelessly to implement a shorter, cleaner, more user-friendly workflow. This new workflow will have a huge impact on our conversion rate, so you would have real impact on both our product and our bottom line. If you’re a seasoned frontend engineer who enjoys marketing, business, or design-centered JavaScript looking to work in Angular, we want to talk to you! You will Build robust single page applications using TypeScript, Angular, modern libraries and tooling Work as a part of small cross-functional team on high-impact projects Collaborate closely with product and design teams to build new features and beautiful interactive interfaces in mobile and desktop environments Build reusable front-end interfaces with various levels of abstraction Help architect a modular and easily maintainable application infrastructure using sensible and appropriate technologies Facilitate quality by writing unit tests and participating in code reviews About You: 5+ years of hands-on development experience working on consumer-facing products 3+ years working with JavaScript, HTML, & CSS Experience with Angular, React, Vue or other modern component-based frameworks Understanding of browser internals and DOM Proficiency with CSS pre-processors like Sass Sensibility towards design and UX Nice to Have : Front-end testing tools like Karma, Jasmine, and Protractor Build systems like Webpack and Gulp Understanding of web performance MapBox D3 What’s in it for you Competitive salary plus equity Robust benefit options (health, dental, vision, 401K) Transportation and well-being benefits Generous parental leave Catered lunches and a fully stocked kitchen Social events Mac equipment and adjustable workstations

About us Metromile is a start-up that is disrupting the $220 billion auto insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role Applying for car insurance involves answering a lot of confusing questions, so our team is working tirelessly to implement a shorter, cleaner, more user-friendly workflow. This new workflow will have a huge impact on our conversion rate, so you would have real impact on both our product and our bottom line. If you’re a seasoned frontend engineer who enjoys marketing, business, or design-centered JavaScript looking to work in Angular, we want to talk to you! You will Build robust single page applications using TypeScript, Angular, modern libraries and tooling Work as a part of small cross-functional team on high-impact projects Collaborate closely with product and design teams to build new features and beautiful interactive interfaces in mobile and desktop environments Build reusable front-end interfaces with various levels of abstraction Help architect a modular and easily maintainable application infrastructure using sensible and appropriate technologies Facilitate quality by writing unit tests and participating in code reviews About You: 5+ years of hands-on development experience working on consumer-facing products 3+ years working with JavaScript, HTML, & CSS Experience with Angular, React, Vue or other modern component-based frameworks Understanding of browser internals and DOM Proficiency with CSS pre-processors like Sass Sensibility towards design and UX Nice to Have : Front-end testing tools like Karma, Jasmine, and Protractor Build systems like Webpack and Gulp Understanding of web performance MapBox D3 What’s in it for you Competitive salary plus equity Robust benefit options (health, dental, vision, 401K) Transportation and well-being benefits Generous parental leave Catered lunches and a fully stocked kitchen Social events Mac equipment and adjustable workstations

About Us Metromile is a startup that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!   About the role The Backend team at Metromile lives and breathes Java, Python, Go, AWS and SQL. The tech stack is built on and uses several services offered by AWS. As part of a feature driven team comprising of members from the Backend, Frontend, Mobile and Data Science teams you will work collaboratively to build new as well as support existing products. Additionally, you will team with program management in both analyzing requirements and defining the end product. You   will Help define the architecture for a platform that supports cars, web/mobile clients, and insurance operations Build scalable service-based software to support large data processing Manage individual project priorities, deadlines, and deliverables. About   You A bachelor's degree or higher in Computer Science (or equivalent). 3-5+ years of experience in building production software applications. Proficiency in Java. A solid grounding in CS fundamentals, data structures, algorithms, object-oriented design, and systems architecture. Problem-solving and troubleshooting skills. You have a favorite scripting language and you use it. Nice   to   Have A solid understanding of performance and efficiency concepts. Experience with distributed computing. Experience influencing software engineering best practices within your team. Ability to take a project from scoping requirements through production launch. Interest and ability to learn other development languages as needed. A strong customer orientation. What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events Mac equipment and ergonomic work station.

About us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.  You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile.   Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!   About the role As a DevOps Engineer at Metromile you will help keep the engines running at top efficiency. Our stack of Linux, Java, Nginx serve all the requests all the time in millisecond response time. You will strive to make our batch jobs finish before they start. Our developers will love you for giving them the tools to deploy new microservice projects every other week at the touch of a button. About   you 2+ Years using Linux/Ubuntu/Debian/RedHat. Strong knowledge with AWS and some of their 3 letter services. Experience with Docker and container orchestration. Experience with major configuration management tools like Salt, Ansible, Puppet or CFEngine. Experience with scripting languages like Python, Bash or Perl. Experience standing up and administering monitoring and metrics tools like Nagios, Sensu, Graphite, etc. Experience with continuous integration servers like Jenkins. Experience with Mysql, Postgres, DynamoDB and interests in Aurora. Familiarity with Linux internals. BS, MS, or PhD in Computer Science, Statistics or Math, or equivalent work experience. A passion for learning new things. What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events (trivia nights, skeeball, ropes course, etc) Mac equipment and ergonomic work station, customized to your specs

About us Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!   About the role Applying for car insurance involves answering a lot of confusing questions, so our team is working tirelessly to implement a shorter, cleaner, more user-friendly workflow. This new workflow will have a huge impact on our conversion rate, so you would have real impact on both our product and our bottom line. As Data Architect, you’ll fulfill the role of both player and coach. You’ll own the data engineering team, scaling and developing it as the company grows. You   will Oversee our data engineers, providing technical oversight and mentoring Help recruit for and grow our current team Develop and promote data architecture best practices Work closely with the larger engineering team to provide production ready systems Lead the build out of a highly adaptable data architecture allowing our analysts and data scientists to build and iterate on new data sets quickly while optimizing our BI toolset to allow self-serve by business stakeholders Collaborate closely with data product management to understand the organization’s data needs and build out meaningful data assets and tooling About   you 5-7+ years experience in data modeling, systems analysis, and design 3+ years experience in tech leadership or team management Expert in developing data architecture design patterns, warehousing, modeling and analysis Experience with Amazon data toolset including Athena, Redshift, Lambda, Kinesis etc Experience in high-level programming languages such as Java, Scala or python Highly collaborative and passionate about mentorship and leadership What’s in it for you Competitive salary plus equity Benefits (health, dental, vision) Transportation and gym benefits Catered lunches and a fully stocked kitchen In office happy hour every Friday Monthly social events (trivia nights, skeeball, ropes course, etc) Mac equipment and ergonomic workstation, customized to your specs

About us Metromile is a start-up that is disrupting the $220 Billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.  You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile! We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row! About the role Love talking to people and proactively solving issues? Then join our Customer Experience Team. You’ll be part of a quickly expanding group responsible for growing and maintaining our customer base. We think of ourselves as the smile behind Metromile. You will be responsible for creating fiercely loyal customers through phone calls and emails who can’t wait to share us on Facebook with all their friends. You will  You'll be tasked with supporting our customers through exceptional service and inspiring a growing user base to share the Metromile experience. You'll have great opportunities to develop & foster various skill sets: Turn customers into passionate evangelists. Respond to emails & support issues promptly Answer incoming phone calls from customers and identify the type of assistance needed Assist current and potential customers to navigate the site, our app and troubleshoot our devices Educate potential customers and continuously increase our customer base Manage Customer’s insurance policies by executing detailed changes Ask appropriate questions to verify customer’s account and resolve the inquiry Adapt to quickly figure out a way to get things done About you Comfortable on the phone, making or taking calls. You’ll love dazzling our customers when they call in or you call them. A utility player. You're willing to find resolutions to customer issues early, and often. Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily. If we asked for your Proof of Insurance card, you’d find it in less than 2 minutes. Naturally curious. You're innovative, extremely creative and always asking questions to learn more. Word savvy. You have exceptional writing skills and can craft everything from emails and summaries, easily adjusting your tone/voice accordingly. You’re self-aware, well-spoken on the phone and eloquent in emails. You always try to understand where the other person is coming from before making any decisions. You’re a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world. You understand the impact of highly satisfied customers and will pull out the red carpet for every customer. And we don’t mind if you’re slightly obsessive-compulsive about grinding away at issues. 1-2 years of phone Customer Service Experience (Call Center experience is preferred)   Bachelor’s degree or 3+ years of additional Customer Service experience Familiarity with Salesforce and Google Apps will earn you some bonus points Exceptional communications skills, both written and verbal Bonus points for bilingual skills in Spanish Ability to multi-task and adapt to change in a fast-growing, competitive start-up environment Self-managed, highly motivated, and confident Very organized and diligent in prioritizing your day What’s in it for you Highly competitive salary Excellent benefits package (Medical, Dental, Vision, 401k) Generous PTO package Monthly gym membership stipend Company-sponsored team outings Be surrounded by intelligent, like-minded, fun, outgoing co-workers Rare opportunity to be part of a San Francisco-based start-up growing in Arizona

About us Metromile is a start-up that is disrupting the $185 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. About the role Love talking to people and proactively solving issues? Then join our Customer Experience Team. You’ll be part of a quickly expanding group responsible for growing and maintaining our customer base. We think of ourselves as the smile behind Metromile. You will be responsible for creating fiercely loyal customers through phone calls and emails who can’t wait to share us on Facebook with all their friends. You will You'll be tasked with supporting our customers through exceptional service and inspiring a growing user base to share the Metromile experience. You'll have great opportunities to develop & foster various skill sets: Turn customers into passionate evangelists; respond to emails & support issues promptly Answer incoming phone calls from customers and identify the type of assistance needed Assist current and potential customers navigate the site, our app and troubleshoot our devices Execute detailed changes to customer accounts Adapt to quickly figure out a way to get things done About you 3 years of phone customer service experience (call center experience is preferred) Exceptional communication skills, both written and verbal Bonus points for bilingual skills in Spanish Ability to multi-task and adapt to change in a fast-growing, competitive start-up environment Self-managed, highly motivated, and confident Very organized and diligent in prioritizing your day High school Diploma or GED Comfortable on the phone: you’ll love dazzling our customers when they call in or you call them A utility player: you're willing to find resolutions to customer issues early and often Self-driven: you have superior organizational skills, integrity and great follow through on tasks; you don't get overwhelmed easily If we asked for your Proof of Insurance card, you’d find it in less than 2 minutes Naturally curious: you're innovative, extremely creative and always asking questions to learn more Word savvy: you have exceptional writing skills and can craft everything from emails and summaries, easily adjusting your tone/voice accordingly You’re self-aware, well-spoken on the phone, and eloquent in emails; you always try to understand where the other person is coming from before making any decisions You’re a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world You understand the impact of highly satisfied customers and will pull out the red carpet for every customer—we don’t mind if you’re slightly obsessive-compulsive about grinding away at issues  What's in it for you Highly competitive hourly salary Excellent benefits package (Medical, Dental, Vision, 401k) Generous PTO package Monthly gym membership stipend Company-sponsored team outings Be surrounded by intelligent, like-minded, fun, outgoing coworkers Rare opportunity to be part of a San Francisco-based start-up growing in Arizona