Currency Cloud

About the role Salary:  Competitive + excellent benefits package The Website Designer/Developer we are looking for will be a rare breed. The perfect blend of developer, web designer and marketer in one super smart individual who will own the brand experience across our digital real estate. Equally comfortable talking tech with our developers as they are ROI and campaign analytics with marketing, this role sits at the heart of our growth plans for 2017 and beyond. The role reports in to the VP Marketing who is based in London. This role can either be based at our New York or London office. The details... Help us maximize our use of technology to create a truly digital marketing experience for prospects, clients and employees. Bring our brand to life and create an amazing user experience across our EMEA and US websites and our Help and Developer Centers. Responsible for the day-to-day management (including design and build) of our digital assets, primarily our websites as well as all future developments of the website and other digital platforms. Work with key stakeholders across the business to build a developer marketing strategy that builds a credible top of mind brand amongst the developer community so that we: 1) become the default employer of choice for developers; and 2) we are truly able to differentiate ourselves on our technical capabilities. What skills & experience do I need? Demonstrable portfolio of managing digital marketing activities for a B2B organization, preferably within the technology industry (Saas / Paas). Solid web design and developer experience including Responsive web development, UI design skills and creating and collaborating on wireframes, storyboards, user flows and site maps. Proficient in Jekyll, HTML5/CSS3, JavaScript, XML, SEO, GIT / Git Flow, Rest APIs and JSON, WordPress theme & plugin development, JS & jQuery Excellent Photoshop and InDesign experience Analytically minded with the ability to interrogate and manipulate data and spot patterns, trends and opportunities Excellent working knowledge of Google Analytics (monthly reporting analysis and follow-up) Highly numerical with a desire for making data driven decisions Well integrated in the developer community, active on developer forums and networks like Stackoverflow, GitHub. Forrst, Bettercodes etc. Excellent business English writing skills, Self-motivated, entrepreneurial spirit, with a strong sense of accountability and high level of attention to detail. Able to work independently and in a team. Comfortable working in a start-up environment What to do next... If this sounds like you and you’re looking to join a company that offers Health & dental insurance, a 401k scheme and free team lunches every Friday then get in touch!

About the role… The Reconciliations Specialist is responsible for ensuring that Currencycloud is holding sufficient funds in the correct manner, managing its own foreign exchange risk effectively and segregating its own funds from client monies in an appropriate manner. The Details… Execution of daily reconciliation and control processes Execution of daily FCA safeguarding tasks Investigate and resolve reconciliation discrepancies Monitor and manage margin levels for all our clients Work with the Payments team to ensure that any relevant daily processes are consistently completed What Skills & Experience do I need? Highly intelligent/analytical – can quickly grasp complex issues Comfortable with large volumes of data Excellent communication skills both written and verbal Excellent team working skills and ability to manage own workload Detail orientated – investigate mind-set General technical understanding/ability to work with technical people Comfortable working in a start up environment Have an interest in the payments, financial services, technology or FX industry What to do next... If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension & life assurance scheme, 25 days annual leave each year plus a day off for your birthday AND team drinks & snacks every Friday, then get in touch!

About the role The Head of Compliance – Americas, will play a key role in the design and monitoring of Currencycloud’s financial crime and compliance programs, ensuring that the company observes all relevant local and international Regulatory and Financial Crime requirements. Reporting directly to our Global Vice President of Risk & Compliance, the successful candidate will also be responsible for overseeing Currencycloud’s internal compliance framework, making sure that its employees continuously act in compliance with applicable laws, procedures and policies. Key responsibilities Developing and maintaining the BSA/AML & FINTRAC compliance program and associated policies and procedures for an MSB business ensuring the BSA four pillar requirements are properly established Lead efforts to establish and maintain a robust, scalable client due diligence onboarding program for the US, Canada and rest of the Americas market Lead and/or oversee key projects and initiatives related to BSA AML Compliance, Financial Crime & State Money Transmitter Licensing Working with other stakeholders to develop and enhance products and services in compliance with applicable AML/OFAC laws and regulations Ensuring the company maintains a sound internal compliance structure, involving reporting, Sanctions screening and suspicious activity monitoring Maintaining awareness of OFAC, BSA and FINTRAC regulatory changes. Keep Board and Senior Management informed on compliance issues such as public enforcement actions, FATF publications, FinCEN and State regulator advisories Composing compliance-related material to communicate information to senior management and staff Collaborate with the Global Risk & Compliance Group in London on a variety on Risk initiatives Development and people management of the North America Compliance team Act as the BSA AML Compliance Officer Representing Currencycloud with clients, banking partners, and at events and conferences  Experience and Attributes Bachelor’s Degree and CAMS certification required 5 or more years’ relevant experience in AML Compliance or Financial Crime  Candidates must have a strong AML, regulatory risk, and compliance background such as BSA AML, USA Patriot Act, FinCEN, FFIEC, OFAC and FINTRAC & OSFI knowledge for Canada. Strong background with international payments and cross jurisdictional rules and regulations Experience with State and Federal Regulatory Bodies and working MSB regulation knowledge Experience with FX, Ecommerce, card issuing, merchant acquiring and MSB products and services KYC due diligence and onboarding of clients, affiliates and third parties and exceptional knowledge in Sanctions / OFAC management Liaising with outside counsel to build out programs and maintaining them Excellent written and verbal communication skills. Proven ability to communicate effectively with all levels of management, auditors, and regulatory examiners. Working knowledge of internal banking processes and systems. Previous MSB experience preferred Well organized, ability to prioritize multiple tasks and to bring open projects to closure. Ability to meet deadlines in a fast-paced environment Strong interpersonal skills and ability to influence others for results Well-developed analytical and problem solving skills. Ability to assess complex issues and structure appropriate solutions and recommendations Excellent team working skills, ability to manage own workload and tenacious attention to detail Must be comfortable working in a start-up environment.

About the role... Salary:  Competitive + benefits package Reports into the VP of Product, the Product Owner is responsible for maximising the value of our products and the work of the engineering teams. They are accountable for answering the questions: 1) What products and features should we build and why 2) How do we deliver these products and features to market? The details... Product development & delivery: Responsible for ideation, planning & execution Collaborate with customers & colleagues to develop new ideas for features & products Prioritise features & products based on customer, commercial & strategic value Communicate product performance to stakeholders Product Strategy & Roadmap: Deep research of user needs, the market & technology Model the value of product improvements to the customer and Currencycloud Develop and get buy-in for the product strategy Sequence new features & product improvements in a roadmap Generate, maintain & prioritise the Product Backlog: Identify real customer problems to be solved through ideation with customers & colleagues Turn customer problems into a Product Backlog Gather detailed requirements relating to new features & products Turn requirements into the artefacts developers need to get new features & products to market: e.g. user stories, process maps and detailed workflows Refine the Product Backlog by ensuring each user story has acceptance criteria Prioritise & maintain the Product Backlog Drive the delivery of the Product Strategy & Product Backlog: Deliver the specification of projects needed to ship new features & products Participate in all agile ceremonies: standups, planning, reviews & retrospectives Facilitate discussions across the agile delivery team to ensure problems are solved and blockers unblocked Communicate performance Project management What skills & experience do I need ? Proven experience in a Product Owner/Product Manager role – preferably in Fintech, Payments or FX Experience using Agile frameworks like Scrum or Kanban Ability to define a product backlog using standard categories like epics & user stories Very strong project delivery skills: always shipping new features & products Analytical and commercially sharp Top notch stakeholder management skills, including the ability to influence colleagues in small, cross-functional scrum teams Excellent communication skills both written and verbal Excellent team working skills, ability to manage own workload and tenacious attention to detail Comfortable working in a start-up environment Have an interest in the payments, financial services, technology or FX industry What to do next... If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension & life assurance scheme, 25 days annual leave each year plus a day off for your birthday AND team drinks & snacks every Friday, then get in touch!

About the role… The Customer Insights Manager is responsible for using data, insights and analysis to solve a variety of complex business problems for Currencycloud (e.g. how do customers use our products and what should our pricing look like?). They will be accountable for ensuring that customer insight & analysis lies at the heart of product development, pricing, marketing & prioritization of software backlogs. The Details… Manage the full life cycle of analytics projects - from ideation to planning to execution Work closely with business stakeholders to define & develop hypotheses to be disproved. These should cover a wide breadth of what we do as a business: How customers use our products: which features do they use? Pricing of our products Customer journeys – pre-sale & post-sale Product & feature adoption Unit economics, e.g. margin Collection of monies, conversion of different currencies & payments to beneficiaries Retention Up-sell & cross-sell Query several large, complex databases containing a variety of data (structured & unstructured) relating to our customers, products, pricing, business processes and economics Manipulate data using SQL (or similar languages) and Excel to analyse results and identify actionable insights Package & present actionable insights as robust recommendations (“so what”?) that drive significant customer & commercial outcomes for Currencycloud Augment your quantitative analyses by using qualitative customer development techniques to get insights into ‘why’ Build a suite of models & reports that stakeholders can use to self-serve. These will cover everything from SaaS metrics (e.g. CLTV) to customer behavior to product usage Role model using Test & Learn techniques to solve pressing business problems Be the customer insights SME for the business and make recommendations for how we can improve our data collection, data management & generation of insights Get your hands dirty with data – quantitative & qualitative – to power Currencycloud’s growth  What Skills & Experience do I need? Proven experience in a customer insights role Very strong statistical & analytical skills, with experience using SQL (or similar languages) for data extraction, manipulation & analysis Experience managing analytics projects Ability to generate meaningful insights & recommendations that move the dial commercially Excellent communication skills both written and verbal Excellent team working skills, ability to manage own workload and tenacious attention to detail Comfortable working in a start up environment Have an interest in the payments, financial services, technology or FX industry If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension & life assurance scheme, 25 days annual leave each year plus a day off for your birthday AND team drinks & snacks every Friday, then get in touch!

About the role... You’ll be joining one of our Product or Technical Delivery teams, and will play a key role in ensuring the team delivers simple, scalable solutions for a wide range of problems. We are an agile team who are always looking for ways to improve and your experience and curiosity will help us do that.   As a senior member of the team you will contribute to the architecture and technical choices we make. Our aim is to create a state-of-the-art technical environment. Can you help us get there? What skills & experience do I need? Passionate about technology Experience working with scalable web applications and APIs Commercial experience developing with Ruby, or another modern language (e.g. Elixir, Go, Python, Scala) Previously worked with large SQL databases An interest in infrastructure/devops with experience using provisioning tools (e.g. Ansible, Chef, Puppet) Strong communicator, able to simply articulate complex technical concepts Comfortable working in a start-up environment

About the role... Salary:  Dependent on experience + competitive benefits package Responsible for providing day-to-day support and exceptional customer service for our client base. Customer Success Representatives contribute valuable insight through analyzing client usage to identify improvements and growth opportunities. The details... Responsibilities: Handle phone queries and support tickets, as well as internal support tickets Cover complaints and crisis management Manage various trading tasks including phone trades, cancellations and trade amends Troubleshoot technical/operational issues Build and maintain relationships with your clients and fully understand their business and workflow Analyse client usage and identify growth opportunities or churn risks Proactively provide training and demonstrations Provide usage analysis and trend input to the Management Team Share client feedback with the Product Team Run Service Level Reviews (SLRs) with clients to improve effectiveness from both sides Maintain expert knowledge of internal systems and processes and a sound understanding of the FX market What skills & experience do I need? Minimum one-year experience in a customer facing role – face to face, phone and electronically FX experience essential and an interest in the payments, financial services, technology or FX industry Account Management experience preferred; commercially minded and target driven Ability to develop and maintain strong client relationships Perform well under pressure, with outstanding organisation and ability to prioritise Confident with issue handling and crisis management Excellent communication skills both written and verbal Excellent team working skills, ability to manage own workload and tenacious attention to detail Comfortable working in a start-up environment Confident using Apple Macs

About the role... Our Compliance department is looking for talented Compliance Analyst to join the team. While we also have an office based in New York, the role will join the team at our HQ in London. To oversee all aspects of regulatory and legal compliance applicable to the company. This will include but is not limited to: Anti-Money Laundering (AML) Economic / financial sanctions Payment Services / E-money Directive The role of our Compliance Analyst will be to ensure that an appropriate and comprehensive compliance framework has been both developed and implemented in these and other areas. This role will act as our specialist compliance adviser to the business. The Details… Checking and investigating sanctions hits. Reviewing and responding to provider bank KYC requests. Assisting in the application and maintenance of provider bank relationships. Conducting KYC refreshes of existing clients. Supporting audits of existing clients. Conducting transaction monitoring. Responding to ad hoc queries from the business regarding specialist compliance matters.  Supporting regulatory applications. Maintaining current regulatory licences. Proactively suggesting improvements to compliance policies and procedures. Supporting data-protection compliance. The identification and reporting of suspicious activity to relevant global financial intelligence units. Other Compliance administrative tasks as assigned Undertaking assigned compliance project work. Gather, review and record KYC on Currencycloud prospects. Identify and escalate any risks present with suggested solutions. Proactively update the sales team with KYC progress that impacts the on-boarding process. Ensure KYC paperwork is stored and system updates are completed in accordance with company procedures. What skills & experience do I need? Excellent communication skills, written and oral Attention to detail Self-starter, motivated. Ability to develop and implement new processes Passionate about the benefits of a positive compliance culture Ability to work to deadlines and under pressure

The Details… Build and maintain an in depth understanding of the our platform and how international payments are processed Daily tasks consist of: Process and monitor all payments Flag issues with the Relationship Management team and or Compliance to ensure payments are processed accurately and in a timely manner Investigate and resolve customer queries Ensure all transactions have been processed on a daily basis Identify improvements and suggest solutions for the operations system, communicating these to the Head of Payments or VP Operations Build and maintain understanding of AML, KYC, banking sanctions, FCA and HMRC regulations Build and maintain an understanding of bank charges, ensure both own and colleagues activities do not incur bank charges Support the rest of the Payments Team with ad hoc requests, projects or routine duties Build and maintain relationships with all third party vendors. Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions Complete any other ad hoc duties as required About the role… Salary – Dependent on experience + competitive benefits package The role is based within the Operations team who ensure that all international payments are managed and released according to FCA, HMRC requirements; global bank accounts are monitored, maintained and funded to facilitate payments and client funds are segregated and safeguarded. What Skills & Experience do I need? This position would suit either an experienced individual or a recent graduate who is interested in working within a start up environment. As an experienced person you must be able to demonstrate experience of processing both local and international payments within an FX payments company, bank or broker and / or a company that uses banking platforms. It would be beneficial if you have experience with high volume daily payments processing, completing daily reconciliations and understanding how FCA and HMRC regulations impact our business. As a recent graduate you must be able to demonstrate: some insight into how a cross border payment would operate, have investigated and have some insight into regulatory requirements regarding cross border payments e.g. Anti Money Laundering (AML) and demonstrate an interest in the FinTech industry showing a keen willingness to learn. All successful candidates should: Be able to demonstrate experience in excel & be comfortable using an apple mac computer Have a meticulous and thorough approach and very high attention to detail Excellent team working skills, ability to manage own workload and tenacious attention to detail Be able to deliver against time pressured deadlines To be flexible in the hours worked to cater for USA clients, should the need arise Be articulate, numerate, organised, hard working and able to build excellent relationships Be able to manage own workload and be a completer finisher Excellent communication skills both written and verbal Have an interest in the payments, financial services, technology or FX industry

About the role... Salary:  Dependent on experience + competitive benefits package Responsible for providing day-to-day support and exceptional customer service for our client base. Customer Success Specialists contribute valuable insight through analysing client usage and working closely with the Account Management Team to identify improvements. The details... Responsibilities: Handle phone queries and support tickets, as well as internal support tickets Cover complaints and crisis management Manage various trading tasks including phone trades, cancellations and trade amends Troubleshoot technical/operational issues Proactively provide training and demonstrations Provide usage analysis and trend input to Relationship Managers Share client feedback with the Product team and Relationship Managers Run Service Level Reviews (SLRs) with clients to improve effectiveness from both sides Test new product changes and assist in product development Maintain expert knowledge of internal systems/processes and a sound understanding of the FX market What skills & experience do I need? FX experience essential Payments experience preferred Minimum one-year experience in a customer facing role Ability to develop and maintain strong client relationships Perform well under pressure, with outstanding organization and ability to prioritize Excellent communication skills both written and verbal Excellent team working skills, ability to manage own workload and tenacious attention to detail Comfortable working in a start-up environment Have an interest in the payments, financial services, technology or FX industry

About the role... Salary:  £25,000 - £28,000 + excellent benefits package We’re on the hunt for a motivated, creative and highly organised Office Manager to look after our snazzy office space (as well as all of us!) The details... Meet and greet all visitors to the office, Manage and set up meeting rooms and provide refreshments when required Answer the phone for all calls, screen and direct calls to the right department or person Book all travel for employees. Get the best price for bookings, build relationships with travel providers and compile travel itineraries. Track and order all stationery to suit business needs. Manage relationships with suppliers and negotiate the best price Manage the Heath & Safety for the office, update and maintain H&S files Manage the cleaners: ensure contracts are in place and receive and check invoices Ensure all post in and out is handled effectively– send post on behalf of colleagues; receive and distribute all in-coming post Manage the shredding company, toilet utilities and other office maintenance providers Maintain kitchen supplies and appliances – order coffee, tea, sugar, milk etc. Ensure reception area, office and kitchen are kept tidy at all times Assist the HR Team with ad-hoc HR admin tasks What skills & experience do I need? Experience of working on reception or in an Office Manager role Experience of multi-tasking and meeting deadlines within a work environment Excellent communication skills both written and verbal Fantastically creative, developing ideas and project managing Office events Strong organisational and planning skills Maintain high level of confidentiality at all times Understand importance of and demonstrate high level of attention to detail Recognising you are often the first point of contact to the organisation A can-do attitude and eager to learn Confident using Apple technology Comfortable working in a high growth technology start up environment

The US Campaign Manager is the driving force behind our US marketing acquisition efforts. Responsible for creating smart, effective and engaging campaigns that generate quality leads for our New Business sales team. Accountable for building the inbound pipeline and demonstrating a clear contribution to the growth of our business. Deeply analytical this role lives for % increases in our lead to opportunity and opportunity to win and conversion ratios and should be as close if not closer to our pipeline than our Sales team. Key responsibilities Work closely with our PR & Content Manager to devise targeted and creative campaigns that bring our brand to life and drive inbound leads. Working with our sales team, plan and execute integrated multichannel lead generation and nurture campaigns with a clear knowledge and a sharp focus on digital channels Measure, analyze and regularly report on lead generation activity, identifying trends, challenges and pivoting on plans where necessary. Lead monthly pipeline review meetings, reporting on campaign success and future activity to continuously drive inbound leads. Develop and maintain a detailed knowledge of our Target Markets, from critical market trends to challenges and opportunities, including insight into our main competitors. Continuously build and refine our Target Market List – identifying target companies and prospects in our key markets to focus our marketing efforts on. Develop communication campaigns to our existing customers to drive engagement and increase product usage Experience and Attributes Detailed experience of Pardot and Salesforce or other marketing automation and CRM software. Tech background essential - SaaS / PaaS preferred. Highly numerate with a desire for making data driven decisions Analytically minded with the ability to interrogate and manipulate data and spot patterns, trends and opportunities Previous marketing experience to include: devising and running marketing campaigns, tracking marketing success and ROI, devising and running inbound and outbound marketing activities Excellent understanding of the payments or reconciliations process and related regulatory requirements Exceptional communication skills both written and verbal Excellent team working skills, ability to manage own workload and tenacious attention to detail Comfortable working in a start-up environment