Currency Cloud

About the role… The Reconciliations Specialist is responsible for ensuring that Currencycloud is holding sufficient funds in the correct manner, managing its own foreign exchange risk effectively and segregating its own funds from client monies in an appropriate manner. The Details… Execution of daily reconciliation and control processes Execution of daily FCA safeguarding tasks Investigate and resolve reconciliation discrepancies Monitor and manage margin levels for all our clients Work with the Payments team to ensure that any relevant daily processes are consistently completed What Skills & Experience do I need? Highly intelligent/analytical – can quickly grasp complex issues Comfortable with large volumes of data Excellent communication skills both written and verbal Excellent team working skills and ability to manage own workload Detail orientated – investigate mind-set General technical understanding/ability to work with technical...

About the role The Head of Compliance – Americas, will play a key role in the design and monitoring of Currencycloud’s financial crime and compliance programs, ensuring that the company observes all relevant local and international Regulatory and Financial Crime requirements. Reporting directly to our Global Vice President of Risk & Compliance, the successful candidate will also be responsible for overseeing Currencycloud’s internal compliance framework, making sure that its employees continuously act in compliance with applicable laws, procedures and policies. Key responsibilities Developing and maintaining the BSA/AML & FINTRAC compliance program and associated policies and procedures for an MSB business ensuring the BSA four pillar requirements are properly established Lead efforts to establish and maintain a robust, scalable client due diligence onboarding program for the US, Canada and rest of the Americas market Lead and/or oversee key projects and...

About the role Salary:  Competitive + excellent benefits package The Website Designer/Developer we are looking for will be a rare breed. The perfect blend of developer, web designer and marketer in one super smart individual who will own the brand experience across our digital real estate. Equally comfortable talking tech with our developers as they are ROI and campaign analytics with marketing, this role sits at the heart of our growth plans for 2017 and beyond. The role reports in to the VP Marketing who is based in London. This role can either be based at our New York or London office. The details... Help us maximize our use of technology to create a truly digital marketing experience for prospects, clients and employees. Bring our brand to life and create an amazing user experience across our EMEA and US websites and our Help and Developer Centers. Responsible for the day-to-day management (including design and build) of our digital assets, primarily our...

About the role… The Customer Insights Manager is responsible for using data, insights and analysis to solve a variety of complex business problems for Currencycloud (e.g. how do customers use our products and what should our pricing look like?). They will be accountable for ensuring that customer insight & analysis lies at the heart of product development, pricing, marketing & prioritization of software backlogs. The Details… Manage the full life cycle of analytics projects - from ideation to planning to execution Work closely with business stakeholders to define & develop hypotheses to be disproved. These should cover a wide breadth of what we do as a business: How customers use our products: which features do they use? Pricing of our products Customer journeys – pre-sale & post-sale Product & feature adoption Unit economics, e.g. margin Collection of monies, conversion of different currencies & payments to...

About the role... Salary:  Competitive + benefits package Reports into the VP of Product, the Product Owner is responsible for maximising the value of our products and the work of the engineering teams. They are accountable for answering the questions: 1) What products and features should we build and why 2) How do we deliver these products and features to market? The details... Product development & delivery: Responsible for ideation, planning & execution Collaborate with customers & colleagues to develop new ideas for features & products Prioritise features & products based on customer, commercial & strategic value Communicate product performance to stakeholders Product Strategy & Roadmap: Deep research of user needs, the market & technology Model the value of product improvements to the customer and Currencycloud Develop and get buy-in for the product strategy Sequence new features & product improvements in a...

About the role... You’ll be joining one of our Product or Technical Delivery teams, and will play a key role in ensuring the team delivers simple, scalable solutions for a wide range of problems. We are an agile team who are always looking for ways to improve and your experience and curiosity will help us do that.   As a senior member of the team you will contribute to the architecture and technical choices we make. Our aim is to create a state-of-the-art technical environment. Can you help us get there? What skills & experience do I need? Passionate about technology Experience working with scalable web applications and APIs Commercial experience developing with Ruby, or another modern language (e.g. Elixir, Go, Python, Scala) Previously worked with large SQL databases An interest in infrastructure/devops with experience using provisioning tools (e.g. Ansible, Chef, Puppet) Strong communicator, able to simply articulate complex technical concepts...

About the role... Salary:  Dependent on experience + competitive benefits package Responsible for providing day-to-day support and exceptional customer service for our client base. Customer Success Representatives contribute valuable insight through analyzing client usage to identify improvements and growth opportunities. The details... Responsibilities: Handle phone queries and support tickets, as well as internal support tickets Cover complaints and crisis management Manage various trading tasks including phone trades, cancellations and trade amends Troubleshoot technical/operational issues Build and maintain relationships with your clients and fully understand their business and workflow Analyse client usage and identify growth opportunities or churn risks Proactively provide training and demonstrations Provide usage analysis and trend input to the Management Team Share client feedback with the Product Team Run Service Level Reviews (SLRs) with...

About the role... Our Compliance department is looking for talented Compliance Analyst to join the team. While we also have an office based in New York, the role will join the team at our HQ in London. To oversee all aspects of regulatory and legal compliance applicable to the company. This will include but is not limited to: Anti-Money Laundering (AML) Economic / financial sanctions Payment Services / E-money Directive The role of our Compliance Analyst will be to ensure that an appropriate and comprehensive compliance framework has been both developed and implemented in these and other areas. This role will act as our specialist compliance adviser to the business. The Details… Checking and investigating sanctions hits. Reviewing and responding to provider bank KYC requests. Assisting in the application and maintenance of provider bank relationships. Conducting KYC refreshes of existing clients. Supporting audits of existing clients. Conducting...

The Details… Build and maintain an in depth understanding of the our platform and how international payments are processed Daily tasks consist of: Process and monitor all payments Flag issues with the Relationship Management team and or Compliance to ensure payments are processed accurately and in a timely manner Investigate and resolve customer queries Ensure all transactions have been processed on a daily basis Identify improvements and suggest solutions for the operations system, communicating these to the Head of Payments or VP Operations Build and maintain understanding of AML, KYC, banking sanctions, FCA and HMRC regulations Build and maintain an understanding of bank charges, ensure both own and colleagues activities do not incur bank charges Support the rest of the Payments Team with ad hoc requests, projects or routine duties Build and maintain relationships with all third party vendors. Ensure service provided is to a high standard...

About the role... Salary:  Dependent on experience + competitive benefits package Responsible for providing day-to-day support and exceptional customer service for our client base. Customer Success Specialists contribute valuable insight through analysing client usage and working closely with the Account Management Team to identify improvements. The details... Responsibilities: Handle phone queries and support tickets, as well as internal support tickets Cover complaints and crisis management Manage various trading tasks including phone trades, cancellations and trade amends Troubleshoot technical/operational issues Proactively provide training and demonstrations Provide usage analysis and trend input to Relationship Managers Share client feedback with the Product team and Relationship Managers Run Service Level Reviews (SLRs) with clients to improve effectiveness from both sides Test new product changes and assist in product development Maintain...

About the role... Salary:  £25,000 - £28,000 + excellent benefits package We’re on the hunt for a motivated, creative and highly organised Office Manager to look after our snazzy office space (as well as all of us!) The details... Meet and greet all visitors to the office, Manage and set up meeting rooms and provide refreshments when required Answer the phone for all calls, screen and direct calls to the right department or person Book all travel for employees. Get the best price for bookings, build relationships with travel providers and compile travel itineraries. Track and order all stationery to suit business needs. Manage relationships with suppliers and negotiate the best price Manage the Heath & Safety for the office, update and maintain H&S files Manage the cleaners: ensure contracts are in place and receive and check invoices Ensure all post in and out is handled effectively– send post on behalf of colleagues; receive and distribute all...

The US Campaign Manager is the driving force behind our US marketing acquisition efforts. Responsible for creating smart, effective and engaging campaigns that generate quality leads for our New Business sales team. Accountable for building the inbound pipeline and demonstrating a clear contribution to the growth of our business. Deeply analytical this role lives for % increases in our lead to opportunity and opportunity to win and conversion ratios and should be as close if not closer to our pipeline than our Sales team. Key responsibilities Work closely with our PR & Content Manager to devise targeted and creative campaigns that bring our brand to life and drive inbound leads. Working with our sales team, plan and execute integrated multichannel lead generation and nurture campaigns with a clear knowledge and a sharp focus on digital channels Measure, analyze and regularly report on lead generation activity, identifying trends, challenges and pivoting on plans where...