Symphony

The secure, cloud-based communications platform that connects markets and individuals, Symphony promotes collaboration and increases workflow productivity while maintaining organizational compliance.

Founded in October 2014 and headquartered in Palo Alto, CA, the company has offices in New York, Chicago, Boston, Hong Kong, Singapore, and London.

Symphony Paris, France
Sep 07, 2018
Full time
JOB DESCRIPTION Symphony is seeking a talented Technical Account Manager to oversee and manage technical implementations with enterprise accounts. Technical Account Managers work in close collaboration with sales, product, Post Sales and engineering teams to ensure Symphony’s product and service meet clients’ expectations. RESPONSIBILITIES Take ownership of all technical and product initiatives for assigned accounts. Work in close collaboration with sales to ensure retention and increase penetration of enterprise accounts. Work in tandem with account managers to map out account structure, identify decision makers and establish touch points for technical operations. Capture product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide regular product roadmap updates to customers. Develop a comprehensive understanding of customer environment and operational...
Symphony Paris, France
Sep 07, 2018
Full time
Symphony is seeking a senior Solutions Architect to be based in our Paris or Sophia Antipolis office. This is a customer facing role at Symphony and the successful candidate will engage directly with Symphony’s key customers including in the public sector area to advise and assist them with the deployment of the Symphony secure communications platform, in particular in a private hosting and/or hybrid hosting environment. The Solutions Architect will work closely with customer-facing colleagues such as sales, technical account manager, other solutions architects, and Engineering teams to ensure the successful delivery of Symphony solutions to our customers. Given the global nature of our business and the importance of communications systems within our client base, the holder of this position may be required to work outside of normal business hours. Candidates must have strong Customer Service skills and be able to demonstrate relevant technical expertise in enterprise...
Symphony New York, NY, USA
Sep 07, 2018
Full time
JOB DESCRIPTION Symphony is looking for a  Platform Solutions Engineer based in  our New York  office, who will lead our clients and partners through the design and implementation of projects built on Symphony’s API’s.  This is a client facing role at Symphony interacting with all levels of the organization. It’s is critical to be able to develop software and sell our platform as a strategic component of a client’s technology strategy. In addition to developing and sales, the successful candidate will work closely with both the Solutions Architects and Community Specialist teams to ensure the successful development and building of the regional developer community. Candidates must have strong Customer Services skills and a technical background.   RESPONSIBILITIES Provide technical expertise in pre-sales conversations. This not only focuses on the Symphony Platform (APIs) but also fielding questions around...
Symphony New York, NY, USA
Sep 07, 2018
Full time
JOB DESCRIPTION Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally. RESPONSIBILITIES Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives Diligently execute, monitor and refine curated reporting to...
Symphony Hong Kong
Sep 07, 2018
Intern
The Sales & Account Management Intern, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Intern must create a persistent focus on engagement and customer satisfaction. This is a paid internship. The duration of the position is 3-6 months with a potential for extension. Flexible either part-time or full-time. Responsibilities: Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments Work closely with the Sales team to assist with executing...
Symphony Palo Alto, CA, USA
Sep 07, 2018
Full time
At Symphony, we’re on a mission to help people communicate, collaborate and enjoy their work.  Our secure messaging and meetings platform is changing the way people do business in information sensitive industries.  Our customers are fast-paced, and rely on Symphony to keep up, while ensuring complete data privacy and information security. We are seeking a passionate and experienced Information Security Analyst to augment our efforts in Vulnerability Management, including protection and understanding of risk in relation to business information assets and, building systems that are compliant & meet global security standards.  This role reports to the Director of Infrastructure Security and helps protect the confidentiality, integrity and availability of information assets with a critical focus on Symphony’s vulnerability management program. RESPONSIBILITIES: Triage & Analyze reports from Symphony’s Bug Bounty Program and other...
Symphony Palo Alto, CA, USA
Sep 07, 2018
Full time
Symphony powers how people work in some of the largest companies in the world. Using our real-time collaboration platform, businesses can openly collaborate across any boundary while staying secure and compliant within even the most regulated industries. As we grow our customer base, enter new markets and expand our product portfolio, our product infrastructure and back end services must scale and perform at the level that our customers expect. We are seeking a technical-minded product manager that can own our infrastructure and back end services and ensure the correct investments are being made to meet the needs of new use cases, ensure reliability and uptime and stay ahead of our customer growth. In this role, you will define requirements around performance, scale and reliability based on an understanding of both our customer usage patterns and growth projections and our internal architecture. Your three main objectives are: Thoroughly understand the usage patterns of...
Symphony New York, NY, USA
Sep 07, 2018
Full time
Symphony is looking to hire a creative, self-starting Marketing Communications Manager in our New York office. This role will partner with the business to develop and manage innovative, effective marketing strategies that expand Symphony’s partnerships and support community growth. You will be tasked with managing activities that deliver strong value to customers, from customer roundtables to Symphony’s participation at industry events. Establish communications for a variety of stakeholder groups, including press, staff and internal clients.This position reports directly to our Director - Corporate Communications.   RESPONSIBILITIES Write, design, create, and distribute marketing collateral using multiple methods and tools such a case studies, press releases and white papers Proactively run marketing campaigns to enable Sales & Product teams to drive platform awareness and adoption Lead cross-team projects to successfully complete marketing...
Symphony New York, NY, USA
Sep 07, 2018
Full time
JOB DESCRIPTION Symphony Communications is expanding into new industry markets beyond current success in Financial Services. Our New Markets team is looking for an energetic, talented individual for a new Industry Marketing function. The Industry Marketing Lead will have a number of key imperatives, such as: supporting EVP of New Markets, building industry marketing approaches, and engaging in strategic partnerships. RESPONSIBILITIES Refine & update initial approaches to Insurance and Healthcare Industry, in addition to adding additional industry market segments over the next 18-24 months. Use industry data, input from client Workflow Specialists, and competitive analysis to align client needs and marketing content into an effective client value proposition. Utilize SEM/SEO, online and other Upper Funnel techniques to generate leads and integrate with Salesforce and Sales team to drive incremental business in new industries Determine priority,...
Symphony Palo Alto, CA, USA
Sep 07, 2018
Full time
At Symphony, we’re on a mission to help people communicate, collaborate and enjoy their work.  Our secure messaging and collaboration platform is changing the way people collaborate for critical business processes..  Our customers are a ‘Who’s who’ of the financial sector and are using Symphony as the centerpiece of their digital transformation initiatives. We are seeking a creative, data-driven, passionate and experienced Marketing Automation Specialist to drive Demand Generation.  The successful candidate with work closely with the Marketing and Sales Teams to execute and deliver tangible pipeline results and positively impact ROI through Strategic Demand Generation activities.   If you are a data-driven Marketing Professional that has successfully used Marketing Automation to help drive Demand Generation, we should talk! RESPONSIBILITIES: Primary administrator for Symphony’s marketing automation...
Symphony Palo Alto, CA, USA
Sep 07, 2018
Full time
Ready to join a fast paced, dynamic global accounting and finance team?  At Symphony, we are changing the way people collaborate for critical business processes.  Our customers are using Symphony as the centerpiece of their digital transformation initiatives. Symphony’s finance team is growing, and  we are looking for a Senior Revenue Operations Specialist to oversee the billing, collections, and revenue recognition functions .  If you have proven experience in process optimization, cross-team collaboration to build business systems and project management, along with an accounting/finance background with emphasis on revenue recognition and billing processes, we should talk!   RESPONSIBILITIES: Play key role in adoption of ASC 606 and develop revenue recognition policies and related business process changes Review revenue-related contracts to determine proper revenue recognition methodology under ASC 606 Ensure prompt and accurate...
Symphony Nice, CA, USA
Sep 07, 2018
Full time
Symphony is growing! We are looking for a Technical Lead on Microsoft Office 365 Integration with expertise in Java Microsoft / REST API's and Exchange web services. You'll help designs, builds, and supports solutions for Symphony’s integration with the Microsoft ecosystem and other strategic 3rd party systems, such as Box, Workday, and Salesforce. Our platform is redefining the way secure organisations communicate and make decisions. DESCRIPTION: You will be responsible for delivering features with a focus on reliability, security, and performance of deeply integrated systems. A large part of this will be dealing with huge customers and partners, and industry demands to ensure they are successfully using the Symphony platform, so understanding customer use cases, working with customer’s IT departments, and Symphony Solution Architects is critical to be successful in this role. We are a fun, collaborative, and fast paced global company where ownership,...
Symphony Nice, CA, USA
Sep 07, 2018
Full time
JOB DESCRIPTION We are seeking an experienced SDET/QA automation lead to join the Symphony engineering group which will build and shape the next generation Test Automation framework system for our Application Studio team. The successful candidate will design, implement and maintain a fully automated system to perform various tiers of end-to-end quality testing for entire suite of Application Integrations including bots, custom UI renderers and application extension . You will work with product delivery teams building high-performance, highly-available and reliable products that support 24/7 real-time secure communication cloud platform. If you are a Software Engineer with 5 or more years of professional, server-side Java engineering, and you have experience with scripting (Python, Bash, Groovy), and you’d like to transition from building a product to being a customer advocate engineer that promote customer satisfaction and revolutionize customer experience, please...
Symphony Nice, France
Sep 07, 2018
Full time
Ever wanted to work on large-scale information retrieval on encrypted data? Be an early member of our growing Search and Intelligence team and apply your skills to various information retrieval problems such as Relevance, Ranking and Scaling of our rapidly growing encrypted chat data. DESCRIPTION: Symphony is looking for a highly motivated software developer with background in information retrieval technologies and systems. This position gives you an opportunity to apply your problem solving skills to challenging problems in information retrieval over encrypted data. DUTIES: Develop core technologies required to scale search systems. Develop tools, processes and metrics to help build high quality search pipeline. Bring creative ideas for existing and future Symphony products and leverage the power of data to solve complex problems.Design, develop and deploy software solutions that has a high impact on Symphony customers. REQUIRED QUALIFICATIONS:...
Symphony Nice, France
Sep 07, 2018
Full time
The Product Security team, responsible for all application level security features, is seeking a Senior Product Security Engineer. This is an opportunity for a hands-on Senior Java Engineer with some exposure to security to further build their domain expertise in applied cryptography. You will be part of a team of highly skilled engineers architecting and implementing the Symphony secure messaging vision. Specifically, a well qualified candidate will contribute towards secure client key delivery mechanisms, time-based automatic key rotation mechanisms, incident based key rotation, search over encrypted data, Certificate Authorities, cryptographic performance and authentication. RESPONSIBILITIES: Analyze software designs and implementations of existing and new Symphony Communications services with a focus on security and privacy  Design, develop and operate scalable engineering solutions to advance data protection and privacy in on-prem and...
Symphony Nice, CA, USA
Sep 07, 2018
Full time
Symphony is a platform that provides end-to-end secure messaging and we are seeking a motivated, results-oriented DevOps Engineer to aid in production preparation of new functionalities in our ever-evolving complex global real-time messaging system focused on enterprise-grade high availability and performance. As a DevOps Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed highly available cloud based system. You will guide the team to consider scale-out implications and operational support implications of the choices they make during the development cycle to help foster an ownership in production mentality within the team.  You will play a hands-on role helping the team meet ambitious technical, operational, schedule, and business requirements. The ideal candidate will be a systems thinker with a passion for creating products that deliver incredible customer experiences...
Symphony London, UK
Sep 07, 2018
Full time
Symphony is a platform that provides end-to-end secure messaging and we are seeking a motivated, results-oriented DevOps Engineer to aid in production preparation of new functionalities in our ever-evolving complex global real-time messaging system focused on enterprise-grade high availability and performance. As a DevOps Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed highly available cloud based system. You will guide the team to consider scale-out implications and operational support implications of the choices they make during the development cycle to help foster an ownership in production mentality within the team.  You will play a hands-on role helping the team meet ambitious technical, operational, schedule, and business requirements. The ideal candidate will be a systems thinker with a passion for creating products that deliver incredible customer experiences...
Symphony New York, NY, USA
Sep 07, 2018
Full time
At Symphony, we’re on a mission to help people communicate, collaborate and enjoy their work.  Our secure messaging and meetings platform is changing the way people do business in information sensitive industries.  Our customers are fast-paced, and rely on Symphony to keep up with ambitious technical, operational, schedule, and business requirements while delivering an incredible customer experience. We are seeking a results-oriented DevOps Engineer to scale our team as we grow.  You will own production preparation of new functionalities in our ever-evolving complex global real-time messaging system focused on enterprise-grade high availability and performance.  If you are a Systems Thinking, Production DevOps Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation, automation, automation...we should talk! RESPONSIBILITIES Design, build and maintain the infra...
Symphony Nice, CA, USA
Sep 07, 2018
Full time
Symphony is a platform that provides end-to-end secure messaging and we are seeking a motivated, results-oriented DevOps Engineer to aid in production preparation of new functionalities in our ever-evolving complex global real-time messaging system focused on enterprise-grade high availability and performance. As a DevOps Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed highly available cloud based system. You will guide the team to consider scale-out implications and operational support implications of the choices they make during the development cycle to help foster an ownership in production mentality within the team.  You will play a hands-on role helping the team meet ambitious technical, operational, schedule, and business requirements. The ideal candidate will be a systems thinker with a passion for creating products that deliver incredible customer experiences...
Symphony Palo Alto, CA, USA
Sep 07, 2018
Full time
At Symphony, we’re on a mission to help people communicate, collaborate and enjoy their work.  Our secure messaging and meetings platform is changing the way people do business in information sensitive industries.  Our customers are fast-paced, and rely on Symphony to keep up. We are seeking a passionate and experienced CI / CD Automation Engineer to join the Symphony engineering group to enhance and optimize the current continuous integration and deployment infrastructure & you will create and maintain tools and frameworks that will help  build, deploy, configure and test Symphony releases in a consistent, repeatable and scalable fashion. You will own and operate tools that support multiple clouds and those which will directly impact and improve developer productivity. If you are a Software Engineer with 5 or more years of professional experience,  you have experience with AWS, CI / CD, Git, and scripting (Python, Bash), and your first instinct...