SoFi

Social Finance (SoFi) is a finance company that offers a range of lending and wealth management services. The company primarily caters to early-stage professionals and offers variable and fixed rate parent, personal, and MBA loans, mortgage refinancing, and more.

Based in San Francisco, California, the company was founded in April 2011.

SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   In this role, you will be directly responsible for crafting the look and feel of our digital products across consumer touchpoints. You can take the lead and are highly collaborative. You are a self-motivated, detail-oriented craftsman, able to work efficiently and effectively with other designers, developers, and product managers. You can perform and improvise, you like to push the boundaries under tight timelines and changing environments. You can concept, prototype, design, and present solutions that solve user and business problems, to deliver measurable outcomes.        Responsibilities  Conceptualize, design and define cross platform user experiences.  Define a comprehensive visual system that embodies our brand  Refine the visual system in fresh, interesting and inspiring ways as we scale and evolve.  Prototype as needed to demonstrate interactions to better communicate expectations with stakeholders and technology partners.  Collaborate with product, business, and technology partners to define SoFi’s experience.  Simplify, and systematize interactions and experiences.  Constantly iterate and improve to deliver best-in-class visual solutions.     Qualifications and Education   A background in a Visual Communication Design, Graphic Design, Interaction Design, a design-related program, or 4+ years of design experience.  Expert level knowledge of Adobe Creative Suite, Sketch, Abstract, InVision and other prototyping tools.  Ability to collaborate with designers, product managers, and tech leads.  Ability to communicate design rationale with the internal team and stakeholders.  Drive the design process during all phases of the project.  Deep knowledge of the visual design process, with the desire to continually improve at every stage of design and development.  Previous experience in shipping actual product (Dribbble is nice but we love to see real shipped products).  Experience working with Sketch symbols and design systems.  Bachelors degree required     Benefits  Lunch, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning. 
  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   SoFi is a new kind of finance company taking a radical approach to traditional banking services. As SoFi expands its portfolio beyond lending products to become an end-to-end financial institution. We are looking for a leader who is hands-on, technology proficient, and can lead, define, and deliver innovative solutions for our members both on mobile and on web. Our goal is to be the center of our members’ financial lives. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. As the Head of Product for Member Journey, you will oversee how we continue to serve the entirety of our members’ holistic financial needs at every turn of their product journey, providing them with an engaging, supportive, and motivating digital community across the product landscape.  The role will own strategy, product planning and team management and leadership throughout the product lifecycle, including: defining the product vision, gathering and prioritizing product requirements, and working closely with engineering, design, marketing, member services and operations to productize revenue and customer satisfaction goals, as well as ensure that the product supports the company’s overall strategy and goals. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Lead and inspire a team of Product Managers Define product strategy for Member Journey and work with internal project stakeholders from marketing, sales, operations, community and executive management to translate business needs into a product strategy for the membership experience, driving consensus, including developing success metrics. Work with designers, developers (both locally and remotely), and subject matter experts to get project requirements well scoped, designed and built for both mobile and web. Create deep and meaningful collaboration with marketing, capital markets, operations and business development stakeholders to meet goals for the path of the member journey throughout their lifecycle. Work with operations subject matter experts and use a broad range of sources to understand borrower and processor use cases. Work with engineering and data science to analyze data and conduct experiments (i.e. A/B tests) in order to optimize the product in pursuit of an improved customer experience and business metrics. Design processes, workflows and functional components to improve efficiencies. Monitor and understand the key metrics governing Member Journey product area, with an eye toward continuously improving them through ongoing product innovation. Establish product delivery timelines in close collaboration with the engineering team. Responsible for keeping on top of competitive landscapes and strategies. Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Track record of Customer obsession and innovation 10+ years of leading high performance product teams Demonstrated experience defining and shipping commercially successful consumer- facing products on mobile and web to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Ability to work with remote teams Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Benefits 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. Inspiring company mission Competitive salary packages and bonuses. Lunch, a fully stocked kitchen, and subsidized gym membership. A flexible vacation policy allows you to truly relax and reboot. Comprehensive benefits including life insurance as well as disability benefits. 401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   ABOUT THE ROLE Our fast-growing product design team is seeking an exceptional Senior UX Researcher to help us supercharge our business and your career at SoFi’s Presidio headquarters in San Francisco, CA. As a member of our small, but growing User Research team, you’ll have a hand in shaping the role of User Research at SoFi and championing a customer-centric approach to our products, business and culture. This position is ideal for someone who enjoys forward-looking, intrapreneurial roles, but who is also seeking the stability of a seasoned management team. Partnering closely with designers, product managers and product marketers, our UX Research team conducts exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you’ll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our customers and are excited to work with teams to connect them to our customer’s needs and take action on insights. At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities: Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.) Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization Qualification: Our ideal candidate will have experience in consumer facing tech and an orientation towards cross-functional collaboration. You are an an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving collaborative organization and highly motivated by SoFi’s mission to help people accomplish their goals, reach financial wellness, and navigate their financial journey! 5+ years experience in applied product research Ability to manage and prioritize multiple projects Command of a broad set of qualitative and user-centered design methods Basic understanding of quantitative, behavioral analysis and statistical concepts Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing Experience creating research deliverables (frameworks, videos, toplines, etc.) Bonus: domain expertise in personal finances A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage. Benefits: Lunch, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   In this role, you will be directly responsible for crafting compelling user-centric cross-platform experiences. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with other designers, developers, and product managers. You can perform and improvise under tight timelines and changing environments. You are able to concept, prototype, design, and present solutions that solve both business and user problems, in order to deliver measurable outcomes  Responsibilities   Conceptualize, design and define cross platform user experiences and interactions  Prototype as needed to demonstrate flows and interactions to better communicate expectations with stakeholders and technology partners  Collaborate with product, business and technology partners to define product design strategies, brainstorm new ideas, and draw inspiration from research  Use data analytics, user testing and research to inform and validate design decisions and focus on constant improvement  Qualification and Experience   A background in an Interaction Design, HCI, a design related program, or 7+ years of design experience  Expert level knowledge of Adobe Creative Suite, Sketch, Invision and other prototyping tools.  Ability to collaborate with designers, strategists, managers, and technologists  Ability to communicate design rationale to internal team and other stakeholders  Drive the design process during all phases of the project  Deep knowledge of full user experience design process and ability to continually improve concept to design to development processes  Bachelors degree required  Benefits   Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning. 
  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   We want a leader who expertly communicate the “why” and “what” as well as inspires and motivates the team to unlock their very best, to deliver the “how”. The role is equal parts; education and advocacy for design, experience strategy and vision, leadership and career development for designers, and creative problem solving with an obsession for quality.  In this role, you will be directly responsible for leading teams to crafting compelling consumer cross-platform experiences. You provide creative direction on projects as well as manage the team and plan. You are self-motivated, detail-oriented, and able to work efficiently and effectively cross-discipline with engineering, product management, and executives. You can perform and improvise under tight timelines and a changing environment, leading design teams to create solutions that solve user and business problems delivering measurable outcomes. In addition to the work, you will career manage designers to help them achieve their career goals while actively helping grow the team by nurturing a talent pipeline.  RESPONSIBILITIES  Lead, inspire and career manage product designers and design managers. Lead and coach multiple product teams, guide the work and develop the team through a deep and broad repertoire of tools to “fit the problem”. Work fluidly, as needed, across broad range of team requiring different management styles from empowerment to high touch coaching to hands-on directing.  Shepard high-caliber consumer-facing work under tight and soft deadlines. Able to prioritize and managing design milestones to successfully ship and iterate on consumer experiences.  Build strong relationships with product, technology, marketing and business partners to define product design strategies, communicate design rationale, and bring these strategies to life.  Participate in and leverage user research and testing feedback to inform and validate design decisions, with a focus on constant improvement.  Advocate for design by substantiating the value of the design team contributions. Build team culture through articulation of product vision and leadership within the team.  Actively recruit and build talent pipeline for product design.  Be the customer champion at every moment.   QUALIFICATIONS, EXPERIENCE  A background in an Interaction Design, HCI, a design related program, or 10+ years of design experience.  5+ years leading and career managing IC’s and design managers,  Expert level knowledge of Adobe Creative Suite, Sketch, InVision and other prototyping tools. Highly skilled collaborator and communicator of design rationale with cross-functional teams and executives.  Plan and drive the design process during all phases of the project.  Deep knowledge of user experience design processes and ability to continually improve concept to design to development processes.  Proven mobile experience.  Proven experience in Agile product orgs.  Bachelor’s degree required  Benefits  Inspiring company mission  Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   About the Role As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience. Are you an experienced product manager who has delivered business and technical solutions in the FinTech space? Are you looking for an opportunity to build a the next generation robo advisor platform? Do you think that traditional digital wealth managers just don’t get it? Do you want to join one of the fastest growing, most successful and most disruptive startup in the financial services space? Then we want to talk to you! You will own and manage all aspects of our wealth management product including the onboarding, transfers, automated cash flows, reconciliation, expand our investment strategies, and reinvent the engagement model between our members and our financial planners. This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple , fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact.   Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Demonstrated experience shipping commercially successful consumer products Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams   Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Passion for fin tech Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically. Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment   Benefits Company paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience.  This role is inherently cross-functional—you will work closely with engineering, design, operations, finance, and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product.  This role is a unique opportunity to work on our core student loan refi product offering. In this role, you will be the product owner responsible for prioritizing, defining and building features that enables SoFi to better serve and convert its student loan refi applicants. Just as you will be responsible for learning, iterating and improving on our existing personal loans product offering through A/B testing, you will also will also be responsible for developing innovative functionality that further differentiates SoFi’s student loan refi offering in the marketplace. As a senior product leader in our organization, you will be expected to set ambitious goals, be gritty, and accountable to results.    At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities   Be able to drive disruptive innovative solutions in a customer centric environment  Build a vision, strategy and own a multi-year product roadmap  Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams  Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans.  Be able to lead in a fast paced agile environment  Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product.  Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details.  Lead extensive framework of experimentation in order to drive customer impact.    Basic Qualifications  Bachelor’s degree or higher with a technical discipline, or equivalent experience  Demonstrated experience shipping commercially successful consumer products to global market segments  Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L  Experience managing complex product development cycles and highly technical solutions  Demonstrated experience shipping commercially successful consumer products  Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership  Experience leading cross-functional teams to deliver products and projects on deadlines  Ability to work with remote teams    Preferred Qualifications  MBA with BS or higher in Computer Science  10+ years product management  Passion for fin tech  Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners  Ability to think strategically and execute methodically  Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment    Benefits Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience.  About the Role This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple , fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact. Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Demonstrated experience shipping commercially successful consumer products Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Passion for fin tech Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically. Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   About the Role   As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience. This role is inherently cross-functional—you will work closely with engineering, design, operations, finance, and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product.   This role is a unique opportunity to work on our personal loans product offering.  In this role, you will be the product owner responsible for prioritizing, defining and building features that enables SoFi to better serve and convert its personal loan applicants.  Just as you will be responsible for learning, iterating and improving on our existing personal loans product offering through A/B testing, you will also will also be responsible for developing innovative functionality that further differentiates SoFi’s personal loan offering in the marketplace.  As a senior product leader in our organization, you will be expected to set ambitious goals, be gritty, and accountable to results.   At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple, fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact.   Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Demonstrated experience shipping commercially successful consumer products Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams   Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Passion for fin tech Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment   Benefits Inspiring company mission Company paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   About the Role As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience.  This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple , fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment  Build a vision, strategy and own a multi-year product roadmap  Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams  Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans.  Be able to lead in a fast paced agile environment  Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product.  Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details.  Lead extensive framework of experimentation in order to drive customer impact.    Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience  Demonstrated experience shipping commercially successful consumer products to global market segments  Superior communication skills, written and verbal. Experience presenting to C-level leadership  Experience in end to end ownership of a product and P&L  Experience managing complex product development cycles and highly technical solutions  Demonstrated experience shipping commercially successful consumer products  Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership  Experience leading cross-functional teams to deliver products and projects on deadlines  Ability to work with remote teams    Preferred Qualifications MBA with BS or higher in Computer Science  10+ years product management  Passion for fin tech  Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners  Ability to think strategically and execute methodically.  Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment    Benefits Inspiring company mission  Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi Murray, UT, USA
Sep 25, 2018
Full time
Description   About the Role As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience.  This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple , fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment  Build a vision, strategy and own a multi-year product roadmap  Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams  Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans.  Be able to lead in a fast paced agile environment  Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product.  Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details.  Lead extensive framework of experimentation in order to drive customer impact.    Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience  Demonstrated experience shipping commercially successful consumer products to global market segments  Superior communication skills, written and verbal. Experience presenting to C-level leadership  Experience in end to end ownership of a product and P&L  Experience managing complex product development cycles and highly technical solutions  Demonstrated experience shipping commercially successful consumer products  Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership  Experience leading cross-functional teams to deliver products and projects on deadlines  Ability to work with remote teams    Preferred Qualifications MBA with BS or higher in Computer Science  10+ years product management  Passion for fin tech  Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners  Ability to think strategically and execute methodically.  Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment    Benefits Inspiring company mission  Company paid lunch program, a fully stocked kitchen, and subsidized gym membership.  Competitive salary packages and bonuses.  A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits.  100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year.  Monthly contribution to help you pay off your student loans.
SoFi Murray, UT, USA
Sep 25, 2018
Full time
Description   As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that significantly reduces customer friction and creates efficiency in our fulfillment engine. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience.  This role is inherently cross-functional—you will work closely with engineering, design, operations, finance, and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. This is the position for someone who is comfortable in ambiguous environments and can create structure and clarity for stakeholders and engineering counterparts.  At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities   Build a strategy and drive execution of automated solutions to traditionally manually done process  This requires an ability to  Understand complex problems and define what success means in terms of specific metrics  Breakdown of these complex problems into simpler component pieces that can ultimately be automated  Create a roadmap that allows for highly iterative delivery of demonstrable business value while still managing various risks  Be able to drive disruptive innovative solutions in a customer centric environment  Build a vision, strategy and own a multi-year product roadmap  Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams  Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans.  Be able to lead in a fast paced agile environment  Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product.  Be able to work closely with engineering to own and dive deep into backlogs, definition of done and technical details.  Lead extensive framework of experimentation in order to drive customer impact.  Basic Qualifications  Bachelor’s degree or higher with a technical discipline, or equivalent experience  Demonstrated experience shipping commercially successful consumer products to global market segments  Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L  Experience managing complex product development cycles and highly technical solutions  Demonstrated experience shipping commercially successful consumer products  Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership  Experience leading cross-functional teams to deliver products and projects on deadlines  Ability to work with remote teams  Preferred Qualifications  MBA with BS or higher in Computer Science  10+ years product management  Passion for fin tech  Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners  Ability to think strategically and execute methodically.  Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment Benefits Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   About the Role As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience. This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product. At SoFi, we innovate on behalf of our members focused reinventing banking services in a way that makes them simple , fast and intuitive. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.   Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact.   Basic Qualifications Bachelor’s degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L Experience managing complex product development cycles and highly technical solutions Demonstrated experience shipping commercially successful consumer products Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams   Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Passion for fin tech Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically. Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment   Benefits Inspiring company mission Company paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi San Francisco, CA, USA
Sep 25, 2018
Full time
Description   As a Principal Product Manager, you will own defining, executing, and delivering a technology roadmap that expands our product offerings and delivers new experiences to our customers. You will help drive technology innovation in the form of products, features, and platforms. You will help create and drive the long-term strategy, vision, and roadmap, with a high degree of ownership over critical features and the member experience. About the Role In this role, you will be responsible for leading the Risk platform for all Sofi products. As Sofi continues to expand its product offerings, the Risk platform is at the core of products and this role will drive product strategy and innovation to scale and manage losses. This role is inherently cross-functional—you will work closely with engineering, design, operations, finance,  and executive teams to set technology strategy, define and prioritize features. You’ll bridge technical and business worlds engaging with matrixed teams including engineering, design, operations, legal, risk, compliance and you must drive internal stakeholder and partner engagements necessary for the on-time launch of the product.   At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities Be able to drive disruptive innovative solutions in a customer centric environment Build a vision, strategy and own a multi-year product roadmap  Break vision into phases, prioritize and drive backlogs for launch with your dedicated engineering teams Own BI, instrumentation and data and analysis for your products to drive deep understanding, innovation and product plans. Be able to lead in a fast paced agile environment Work with internal project stakeholders from marketing, sales, operations, community and executive management to translate customer needs into a product. Be able to work closely with engineering to own and dive deep into backlogs , definition of done and technical details. Lead extensive framework of experimentation in order to drive customer impact.   Basic Qualifications Experience in building platform products to scale(preferably in Fintech space) Passionate and technically adept to drive innovation in Risk space Bachelor’s degree or higher with a technical discipline, or equivalent experience Demonstrated experience shipping commercially successful consumer products to global market segments Superior communication skills, written and verbal. Experience presenting to C-level leadership Experience in end to end ownership of a product and P&L  Experience managing complex product development cycles and highly technical solutions Demonstrated experience shipping commercially successful consumer products Superior communication skills, written and verbal. Experience presenting and influencing C-level leadership Experience leading cross-functional teams to deliver products and projects on deadlines Ability to work with remote teams   Preferred Qualifications MBA with BS or higher in Computer Science 10+ years product management Passion for fin tech  Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners Ability to think strategically and execute methodically. Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment   Benefits Inspiring company mission Company paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi Murray, UT, USA
Sep 25, 2018
Full time
Description   Our fast-growing product design team is seeking exceptional Lead Product Designer to help us supercharge our business and your career at our Murray, UT location. We are looking for a designer who not only creates amazing experiences but is an exceptional thinker, a little bit art (qualitative) and science (quantitative). Further we want an exceptional communicator, who substantially contributes to defining the “what” as well as the “how”. The role demands great execution, an obsession with quality, solving problems with creativity while keeping the user and the bottom line at the forefront.  In this role, you will be directly responsible for crafting compelling consumer-centric mobile experiences. You know iOS and Android patterns in, out and backwards. You have strong opinions about native and when to use web views in native. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with other designers, developers, and product managers. You can perform and improvise under tight timelines and changing environments. You are able to concept, prototype, design, and present solutions that solve both business and user problems, in order to deliver measurable outcomes. Your portfolio clearly shows-off all the great work you’ve shipped in consumer apps.  At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Responsibilities  Conceptualize, design and define cross platform user experiences and interactions  Prototype as needed to demonstrate flows and interactions to better communicate expectations with stakeholders and technology partners  Collaborate with product, business and technology partners to define product design strategies, brainstorm new ideas, and draw inspiration from research  Use data analytics, user testing and research to inform and validate design decisions and focus on constant improvement  Qualifications and Experience  A background in an Interaction Design, HCI, a design related program, or 8+ years of design experience.  Expert level knowledge of Adobe Creative Suite, Sketch, Invision and other prototyping tools.  Ability to collaborate with designers, strategists, managers, and technologists  Ability to communicate design rationale to internal team and other stakeholders  Drive the design process during all phases of the project  Proven consumer facing mobile experience (iOS and Andriod) demonstrated in portfolio.  Proven experience in Agile product orgs.  Deep knowledge of full user experience design process and ability to continually improve concept to design to development processes  Requires travel 25% of the time.  Benefits Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi Claymont, DE, USA
Sep 24, 2018
Full time
Description   This person must have experience in consultative sales and must understand various call center sales techniques, CRM systems and should have proven experience building sales related training.  By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.  Requirements:   • Knowledge of effective consultative sales approaches and resources to train these skills.  • Strong knowledge adult learning principles, methods, and techniques.  • Problem solving and organizational skills.  • High degree of flexibility and ability to effectively prioritize and complete multiple tasks.  • Ability to work independently and in a collaborative team environment.  • Effectively communicates with multiple levels of leadership.  • Excellent presentation and public speaking skills.  • Proficiency in Microsoft Office.  • Professional demeanor and attitude.  • Must be willing to travel for weeks at a time.  Essential Functions & Responsibilities   • Facilitate training to ensure consistent and complete understanding of the programs.  • Planning, coordinating and conducting training for new and existing personnel.  • Assess and monitor the progress of learners during training.  • Coach and develop learners for improvement and retention.  • Identify performance gaps, root cause, and provide solutions to training peers.  • Research and answer inquiries from learners to improve knowledge and understating.  • Assist in the evaluation of the effectiveness of training based on learner feedback.  • Attend weekly conference calls, workgroups and other meetings.  • Other duties, as assigned.  Supervisory Responsibility   The trainer role is responsible for classroom time and is considered the leader in the organization at that time. New hires will report to the trainer and payroll will be approved through the training function for the duration of training.  Work Environment  This job operates in a professional office environment. This role routinely uses standard office equipment.  Physical Demands   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Position Type/Expected Hours of Work  This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.  EEO Statement  SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoFi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  SoFi expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoFi’s employees to perform their job duties may result in discipline up to and including discharge.  Other Duties  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SoFi Cottonwood Heights, UT, USA
Sep 24, 2018
Full time
Description   Summary  We are seeking a highly-talented and adaptable associate to join our Business Operations and Strategy supporting our next generation of Collections and servicing. We are looking for a creative professional with a passion for communications, technology, analysis, stakeholder engagement and the energy to effect organizational transformation.  The role will encompass a variety of areas and activities, including financial analysis, subcontracts/contracts administration, proposal analysis, communications and business. Exceptional skills in fiscal management, written communications, developing and sustaining organizational performance scorecards, and technology acumen are a must. The right person will help create our collections story through active engagement with the broader team, driving transparency and operational effectiveness across the organization, in support of our overall goals.  As a team member of the Business Operations and Strategy organization, you play an important strategic and operational role in the success of the organization. This role could be for you if you thrive in a fast-paced environment while solving complex problems, are able to manage multiple priorities, and deal well with ambiguity.  At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. Essential Functions & Responsibilities  Work closely with Director, Servicing and Funding to:  Drive progress on organization-wide and/or high-level initiatives and ensure crucial deadlines are set and met.  Work closely with senior leadership team to coordinate the implementation of strategy and policy goals in accordance with leadership direction.  Set and align internal processes, standards and resources to strategic direction and to advance the purpose of the organization.  Drive organizational accountability by providing financial analytics and guidance for expenditures that align to division goals and objectives offerings.  Closely monitor and report on contract vehicles, ensuring appropriate allocation of expenditures and strategic alignment.  Drive a division brand through a cohesive communications and marketing strategy.  Liaise with senior member company representatives and other key stakeholders on behalf VP as required.  Set division up for break-through thinking and initiatives.  Advance the division as a competitive employer by shaping the work environment and attracting and retaining talent  Qualifications  Bachelor's Degree or equivalent work or military experience  At least 5 years of business analytics  MUST have vast experience building collections reporting Risk/credit experience  Preferred Qualifications  Master’s Degree in Information Systems, Computer Science, or Engineering or Business Management  5+ years of experience with technology concepts and methodologies  Agile certification  PMP certification  AWS Certification  Benefits Employer paid lunch program, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot. Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 401(k) and education on retirement planning. Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi Cottonwood Heights, UT, USA
Sep 24, 2018
Full time
Description   About the Role The Relationship Management Consultant plays a vital role in building the relationship with our applicant and borrower base. SoFi’s Frontline Team fields inbound customer inquiries and processes loan applications.  In this role, you will act to resolve member dissatisfaction; make outbound contact to members who contact SoFi; provide Operations support to the SoFi Business Development team; and act as a rapid response unit for special projects as assigned. Additionally, when available and as needed, the Customer Service Representative will support other Customer Service Representative teams as well as Reviewer teams. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools. SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 400,000 members and 1,300 employees, SoFi’s future is bright. Essential Job Functions: Respond to applicant’s inbound inquiries via phone, Secure Chat and email regarding SoFi products Exercise consultative sales techniques demonstrating strong call control Provide world class customer service through First Call Resolution Document every correspondence with applicants and borrowers clearly and concisely Perform outbound outreach to applicants and work with the applicant and the operations team to successfully move applications through the sales process to funding Request and secure required documentation according to documented company procedures Participate in outbound Marketing Campaigns Perform audits to ensure data provided by applicants at submission is accurate and the request meets SOFI specifications pursuant to SOPs Manage correspondence via Desk & Secure Chat Deliver timely, accurate and actionable information to SoFi Teams as appropriate Improve upon and refine sales and customer service knowledge and techniques through ongoing training Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries Share insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members’ behalf to improve our products, operations and policies Qualifications and Experience Required Professional demeanor, strong work ethic Previous experience in financial services/sales and/or experience in a contact center Strong verbal and written communication skills Ability to build positive working relationships with SoFi applicants, members and team Advanced computer skills with solid proficiency in Microsoft Office Suite, Databases and Web. Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively Ability to meet critical deadlines in dynamic, rapidly changing environment Self-motivated, resourceful, productive on teams as well as independent work Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills Ability to work evenings, nights and weekend days and overtime Experience handling high volume transactions Track record of successful high impact decision making College degree desired. High school diploma or GED required. Benefits Company paid lunch program, a fully stocked kitchen, and an onsite gym. Competitive salary packages, bonuses, and stock options.  Flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year. Monthly contribution to help you pay off your student loans.
SoFi Claymont, DE, USA
Sep 24, 2018
Full time
Description   About the Role Employee will make judgmental lending decisions to approve applications and credit line modification requests while identifying and minimizing potential credit and fraud losses. The role requires the candidate to provide quality service to all customers both internal and external via inbound and outbound phone calls, email and chat. We are looking for a creative and dedicated individual who will fit our innovative, transparent, collaborative culture. Our ideal candidate is structured, but flexible, and applies credit policy in a uniform manner to yield consistent results. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools. SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 500,000 members and 1,500 employees, SoFi’s future is bright. Responsibilities Responsible for judgmentally decisioning new consumer loan applications and credit line modifications requests using SoFi’s lending philosophy and applying our credit policy Assess credit/fraud risk on each application Analyze, process and review consumer credit applications to determine creditworthiness Render credit decisions based on various financial metrics and scores like FICO, debt-to-income ratios, credit reports, employment, ability to pay, income, payment to income ratios and capacity of applicant(s) Make outbound calls as necessary to develop credit and risk profile, ascertain additional information and to facilitate final disposition of applications Process inbound calls from Members and/or other SoFi associates Consistently meet performance standards set by the department Contribute ideas and recommendations for process improvements to the department or SoFi. Identify trends/issues on a daily basis and bring to the attention of the management staff Participate in side by sides with newly hired colleagues Skills Formal credit training and education with; 3-5+ years of credit underwriting experience within consumer loan products Preferred Qualifications/Skills College level education Prior judgmental lending experience in unsecured consumer products Knowledge of MS Office applications Excellent oral communication skills (grammar, positive tone, active listening, etiquette, empathy, confidence) Excellent written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Intelligent, self-motivated, quick learner and detail oriented Strong PC skills Very good organization and work prioritization skills Ability to work independently as well as collaboratively Benefits Lunch on Sofi daily, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning. 
 Tuition reimbursement on approved programs, up to $5,250 a year.
SoFi Cottonwood Heights, UT, USA
Sep 24, 2018
Full time
Description   About the Role SoFi is hiring an experienced credit analyst to join our operations department. The successful candidate will be responsible for various judgmental lending functions including: application processing for consumer loan products, decisions on qualifying loan/commitment amounts, loan structuring, high risk account management functions, and interacting with Members via the phone as it relates to credit underwriting decisions and adverse action. They will make judgmental lending decisions to approve applications and credit line modification requests while identifying and minimizing potential credit and fraud losses. The role requires the candidate to provide quality service to all customers both internal and external via inbound and outbound phone calls, email and chat. We are looking for a creative and dedicated individual who will fit our innovative, transparent, collaborative culture. Our ideal candidate is structured, but flexible, and applies credit policy in a uniform manner to yield consistent results. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools. SoFi is a new kind of finance company taking a radical approach to lending, wealth management and insurance. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and find success. Whether they’re looking to buy a home, save money on student loans, ascend in their careers, or invest in the future, the SoFi community works to empower our members to accomplish the goals they set and achieve financial greatness as a result. Having raised nearly $2 billion in funding since 2011 and boasting over 500,000 members and 1,500 employees, SoFi’s future is bright. Responsibilities Responsible for judgmentally decisioning new consumer loan applications and credit line modifications requests using SoFi’s lending philosophy and applying our credit policy Assess credit/fraud risk on each application Analyze, process and review consumer credit applications to determine creditworthiness Render credit decisions based on various financial metrics and scores like FICO, debt-to-income ratios, credit reports, employment, ability to pay, income, payment to income ratios and capacity of applicant(s) Make outbound calls as necessary to develop credit and risk profile, ascertain additional information and to facilitate final disposition of applications Process inbound calls from Members and/or other SoFi associates Consistently meet performance standards set by the department Contribute ideas and recommendations for process improvements to the department or SoFi. Identify trends/issues on a daily basis and bring to the attention of the management staff Participate in side by sides with newly hired colleagues Skills Formal credit training and education with; 3-5+ years of credit underwriting experience within consumer loan products Preferred Qualifications/Skills College level education Prior judgmental lending experience in unsecured consumer products Knowledge of MS Office applications Excellent oral communication skills (grammar, positive tone, active listening, etiquette, empathy, confidence) Excellent written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Intelligent, self-motivated, quick learner and detail oriented Strong PC skills Very good organization and work prioritization skills Ability to work independently as well as collaboratively Benefits Lunch on Sofi daily, a fully stocked kitchen, and subsidized gym membership. Competitive salary packages and bonuses. A flexible vacation policy allows you to truly relax and reboot.  Comprehensive health, vision, dental, and life insurance as well as disability benefits. 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.  401(k) and education on retirement planning.  Tuition reimbursement on approved programs, up to $5,250 a year.