Monzo

We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives throughΒ Monzo.We're doing things differently. For too long, banking has been obtuse, complex andΒ opaque.We want to change that and build a bank with everyone, for everyone. Our amazing community of users suggests features, tests the app and gives us constant feedback so we can build something we all love.

Monzo United States
Jan 07, 2019
Full time
Monzo is growing quickly. We are looking for people to help us expand into new markets and products so we can make money work for everyone. Our small and high impact Special Projects Team identifies new opportunities, selects which ones to pursue and does what it takes to get these actioned. To succeed, you should be excited about starting a business, navigate the regulatory landscape, use data to shape your thinking and collaborate with partners and colleagues to build something bigger than yourself. We’d want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, quantitative skills and grit to creating a better alternative. You’ll have a lot of freedom to shape your own career as Monzo grows. While we value specific experience in the areas detailed below, you can expect that you will come to work on a wide range of projects. This might mean that you move projects every three to six months or take a leadership role in a part of Monzo that you care about. Previous team members have gone on to take senior roles in our Partnerships, International Expansion and Operations teams. You should apply if: You’ve led projects from beginning to end across a number of disciplines You thrive in ambiguity, ask incisive questions and take a structured approach to problem-solving You are commercially minded You are in your element understanding and summarising complex problems, whether it is based on regulation, legal documents, business processes, technology or even payment systems You’re numerate and data oriented: you love getting deep in a spreadsheet or can write a SQL query to help you solve problems You are comfortable working together with senior management You are humble but the ambition of what we’re doing at Monzo excites you! While these roles are open to all, specific expertise in the financial landscape of the US, Europe and the UK business banking market would be a big plus. For the US role, the following expertise would be valued: Knowledge of US retail financial services, especially through past roles at a top US Bank, FinTech, strategy consultant, startup or research role. An understanding the regulatory and legal context of the US, and experience of products regulated by the OCC, FDIC or other Federal regulators. In particular we’d be interested in talking to you if any of the following apply: You ran financial services products in the US, whether it be traditional banking, credit cards, budgeting apps, mobile payments or other FinTech products. You have experience of working for a major US banking services provider, for example a payment scheme/processor or other technology service provider. You have experience of working for one of the US Federal Banking regulators (OCC, FDIC, Federal Reserve, CFPB etc.) We would welcome qualified applicants who are based in the US. There is no need to apply for more than one of the advertised “Special Projects Manager” roles as we are running the hiring process in a streamlined way. If you believe that more than one role could apply to you please include information below to explain why.
Monzo UK
Jan 07, 2019
Full time
Monzo is growing quickly. We are looking for people to help us expand into new markets and products so we can make money work for everyone. Our small and high impact Special Projects Team identifies new opportunities, selects which ones to pursue and does what it takes to get these actioned. To succeed, you should be excited about starting a new product, navigate the regulatory landscape, use data to shape your thinking and collaborate with partners and colleagues to build something bigger than yourself. We’d want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, quantitative skills and grit to creating a better alternative. You’ll have a lot of freedom to shape your own career as Monzo grows. While we value specific experience in the areas detailed below, you can expect that you will come to work on a wide range of projects. This might mean that you move projects every three to six months or take a leadership role in a part of Monzo that you care about. Previous team members have gone on to take senior roles in our Partnerships, International Expansion and Operations teams. You should apply if: You’ve led projects from beginning to end across a number of disciplines You thrive in ambiguity, ask incisive questions and take a structured approach to problem-solving You are commercially minded You are in your element understanding and summarising complex problems, whether it is based on regulation, legal documents, business processes, technology or even payment systems You’re numerate and data oriented: you love getting deep in a spreadsheet or can write a SQL query to help you solve problems You are comfortable working together with senior management You are humble but the ambition of what we’re doing at Monzo excites you! Having recently announced that we are planning to launch a business current account in the UK, the specific experience we are looking for in this role is: Knowledge of small business financial services, especially through experience in a top European Bank, FinTech, strategy consultant, startup or research role.  Experience launching or running SME financial services products. This could be more traditional SME banking products such as business current accounts, or related services (e.g., budgeting apps, lending, accounting software). You would be responsible for: Researching the market, understanding user needs and pain-points Carrying out financial modelling Distilling large amounts of research and feedback into small and actionable bits Helping hire our core team Identifying, negotiating and agreeing arrangements with third party partners Working with our legal and compliance teams to identify risks and impacts There is no need to apply for more than one of the advertised “Special Projects Manager” roles as we are running the hiring process in a streamlined way. If you believe that more than one role could apply to you please include information below to explain why.
Monzo Europe
Jan 07, 2019
Full time
Monzo is growing quickly. We are looking for people to help us expand into new markets and products so we can make money work for everyone. Our small and high impact Special Projects Team identifies new opportunities, selects which ones to pursue and does what it takes to get these actioned. To succeed, you should be excited about starting a business, navigate the regulatory landscape, use data to shape your thinking and collaborate with partners and colleagues to build something bigger than yourself. We’d want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, quantitative skills and grit to creating a better alternative. You’ll have a lot of freedom to shape your own career as Monzo grows. While we value specific experience in the areas detailed below, you can expect that you will come to work on a wide range of projects. This might mean that you move projects every three to six months or take a leadership role in a part of Monzo that you care about. Previous team members have gone on to take senior roles in our Partnerships, International Expansion and Operations teams. You should apply if: You’ve led projects from beginning to end across a number of disciplines You thrive in ambiguity, ask incisive questions and take a structured approach to problem-solving You are commercially minded You are in your element understanding and summarising complex problems, whether it is based on regulation, legal documents, business processes, technology or even payment systems You’re numerate and data oriented: you love getting deep in a spreadsheet or can write a SQL query to help you solve problems You are comfortable working together with senior management You are humble but the ambition of what we’re doing at Monzo excites you! While these roles are open to all, specific expertise in the financial landscape of the US, Europe and the UK business banking market would be a big plus. For the European role, the following expertise would be valued: Knowledge of European (non-UK) retail financial services, especially through a experience in a top European Bank, FinTech, strategy consultant, startup or research role. Understanding the EU regulatory and legal framework and the EU Pass-porting regime. In particular we’d be interested in talking to you if any of the following apply: You understand or ran financial services products in a major Euro market (France, Germany, Spain and Italy), whether it be traditional banking, credit cards, budgeting apps, mobile payments or other FinTech products. You have experience of applying for regulatory permissions or new banking licences from European regulators, or worked at a European banking regulator or the ECB. We would welcome qualified applicants who are based in a EU country. There is no need to apply for more than one of the advertised “Special Projects Manager” roles as we are running the hiring process in a streamlined way. If you believe that more than one role could apply to you please include information below to explain why.
Monzo London, UK
Dec 21, 2018
Full time
We’re looking for an empathetic problem-solver, experienced in interactive product design, to help us deliver the best banking experience possible. We’re building a bank for and with our users. A product that’s fair, transparent and a pleasure to use. We see ourselves as something more than a typical current account: we’re setting out to solve all the problems that exist around your financial life in a coherent, meaningful and delightful way. You’ll be working on a product that is a part of day to day life for more than 1,000,000 people already, and your work here will shape the way that people interact with their finances. Help us evolve Monzo’s product, from the Android and iPhone apps to our web properties and all the cool stuff we have ahead. Projects you could work on: Features for Monzo's iPhone and Android apps, such as money pots, overdrafts, integrations and budgeting. Taking  Monzo.me  to the next level. Monzo’s marketplace. We want Monzo to be the financial hub of your life, and something this ambitious requires a lot of good design. You’ll be part of the  design team : we are a horizontal team within Monzo so we work closely with other teams to frame problems, help them to define the right solutions and ultimately ship great software. As a team we’re small (considering the whole company is more than 350+ people) so each of us really has a lot of impact on how Monzo  looks and works . This post by Zander  gives a good idea of how any given week at Monzo looks for a product designer. We use Sketch for all our UI work, Adobe After Effects for animations and Adobe Illustrator for, well, illustrations. The rest of the stack are the usual suspects: Marvel and Principle for prototyping and GitHub for storage and version control. We’re quick to adopt better tools and processes, so you’ll be more than welcome to contribute all the good practices you’ve used before. You should apply if: You value collaboration and are at your best when you’re part of a team. You understand that good design is not about trends but is built on top of principles and tradeoffs. You make well-reasoned design decisions. You love making beautiful visuals but it’s not what drives you. What drives you is delivering great experiences and solving problems. You have empathy for customer needs, but can also consider technical constraints and business goals. You’re excited about scaling products and want to help us reach one billion users. You’re passionate about inclusive design and accessibility, and you’ll design with all our users in mind (not just the ones that look like our team). You can show us a portfolio with detailed examples of beautiful interaction design. Sketch is your tool of choice. If you are good at AE or any other motion design tool we’ll love you even more. You are flexible; we’re a young startup and you’ll be designing lots of fun things. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.  We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, UK
Dec 21, 2018
Full time
We’re looking for an empathetic leader to help us build and grow the best design team in the world We’re working for and with our users to build a bank that’s fair, transparent and a delight to use. You’ll be working with a team designing a product that’s part of day to day life for more than a million people already, and your work here will help us scale much further, ensuring a high bar of quality for design and a focus on solving user problems as we grow. Help us evolve Monzo’s product, from the Android and iPhone apps to our web properties and all the cool stuff we have ahead. How you'll contribute: Manage designers who work embedded in independent product squads, working on all the surfaces that make up a user’s experience with Monzo. Collaborate with your peers in leadership within Product, Engineering and Data Science to define a strategic vision for what we build, helping focus on solving user problems. Help set clear development goals for your team, and regularly check in on progress. Help designers define their career paths, identify opportunities and level up to do the best work of their lives. Hire and develop more managers and designers as we grow. Represent us publicly in the ways that feel natural to you: writing, speaking, or running events in order to share what we do. You should apply if: You’ve managed designers before! You’re passionate about developing designers’ skills and careers. You inspire and motivate people to do their best work. You know how to grow and hire new leaders. You’re product-minded and intensely customer-focused. You care about design all the way from a strategic level down to design details and getting the pixels right. You’re a skilled communicator and know how to work with independent teams. You know how to balance quick wins and bigger, more impactful pieces of work. You love change and know how to manage it. We’ve gone through several phases of growth at Monzo, and we’re about to go through several more. It’s thrilling and a bit unpredictable, and we like it that way. Join us! We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance.  We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo London, UK
Dec 19, 2018
Full time
We're looking for a curious, adaptable Data Scientist to join the data team at Monzo who is excited to help build the best bank account in the world. You'll have the opportunity to analyse, build, deploy and improve the machine learning systems that delight our customers and help our customer support agents to operate swiftly and efficiently. About Monzo At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over a million customers in the UK, with over 60,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. We are looking for people who are passionate about changing the way the industry works and who share our values. We believe in an open, transparent, highly diverse working environment where everyone is empowered to make changes. Following Stripe’s example , all emails in the company are available for everyone to explore, and we discuss everything in Slack channels which are accessible by everyone in the company. You can see more about our plans on our public product roadmap , and sneak peeks of upcoming features in our community forum . The data team The data team's mission is to Enable Monzo to Make Better Decisions, Faster This mission encompasses three major areas of work: (1) product analytics, to help teams understand our customers and improve our app (2) domain analytics, to support teams who are working in specific banking disciplines (e.g., lending, finance, and financial crime), and (3) machine learning, where we design and build system that automate decisions across Monzo. While we take a flexible approach and frequently help each other across these areas, we each have one domain that is our primary focus. For this role, we are looking for a Data Scientist who will focus on machine learning . The machine learning sub-team partners with teams across all of Monzo to design, build, and experiment with machine learning systems that help them achieve their goals. For example, see our recent work with related articles in the app help screen , and the approach we took when building the help screen's search algorithm . This sub-team is currently two Data Scientists and one backend Engineer. The role You’ll be the third Data Scientist to focus on machine learning, working with many teams across Monzo to help them to design, build, analyse, and experiment with machine learning systems that make use of the data we gather. We organise our machine learning projects into three distinct phases; you'll spend your time doing all three: Explore. We use BigQuery and Jupyter Notebooks to analyse data and design machine learning models for offline evaluation. For example, we are investigating machine learning powered assistants for our customer operations team, classifiers to detect financial fraud, and NLP models to improve the app's help screen. Launch. We build Python micro services and cron jobs to put promising machine learning models into production. We are actively working on automating as much of this step as possible: our goal is for any Data Scientist to be able to deploy a promising new model to production in less than a day. Iterate. We run A/B tests in partnership with other teams and analyse the results. Based on outcomes, we may decide to roll the model out to every customer or to explore improvements to the model for further testing. What’s special about data & machine learning at Monzo? Autonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas. Cutting-edge managed infrastructure. All our data infrastructure lives on the Google Cloud Platform, so you don't need to spend your time configuring or managing clusters, databases, etc. If you want to train a Machine Learning model faster, just spin up a compute engine instances and submit a job from your local machine, no DevOps skills required. Automation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, there’s some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker. You should apply if: What we’re doing sounds exciting, and you can’t wait to explore our data You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have a solid grounding in SQL and Python, and are comfortable using them every day You’re happiest exploring data, designing and evaluating machine learning models and seeing these projects all the way through to production You're excited about the potential of machine learning and can communicate those ideas to colleagues who are not familiar with the domain You’re adaptable, curious and enjoy learning new technologies and ideas Logistics We can help you relocate to London and we can sponsor visas. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. Our interview process typically consists of a 30 minute initial phone screen, a take-home test, and a half-day on-site interview. We promise not to ask you any brain teasers or trick questions, and we won't make you code on a whiteboard
Monzo London, UK
Dec 19, 2018
Full time
We're looking for a Data Engineer excited to help build the best bank account in the world. You'll have the opportunity to build and improve a world class data analytics platform to shape the future of what’s possible with our data. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over a million customers in the UK, with over 60,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Data team 's mission is to Enable Monzo to Make Better Decisions, Faster At the core of this mission sits our data platform. We're great believers in powerful, real-time analytics and empowerment of the wider business. Every engineer at Monzo is responsible for collection of relevant analytics events from their microservices. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. Our vision is to enable analysts to go from a raw events log to a robust data model to an valuable insight autonomously without relying on any other team. And we need you to help us design and implement an environment in which they can do so efficiently and safely. As part of your role, you'll: Work closely with data analysts, engineers and product manager to understand data needs across the business Build systems and tools which allow teams of analyst to create custom data models efficiently and safely Build data expertise and come up with ways of how we can use technology to ensure data quality (be it in databases or in Looker) in a scalable way Integrate new data sources into our data warehouse Design, build and launch new data pipelines in production Define and manage SLAs for the main datasets which the whole company relies on Educate analysts and data scientist on data modelling design principles and best practices Our technology stack: At Monzo you will get to work with a lot of exciting new technology. We rely heavily on the following tools and technologies: Go to write our application code Python for data science Cassandra for most persistent data storage Bigquery for events storage and analytics queries Kafka for our asynchronous message queue Kubernetes and Docker to schedule and run our services AWS for most of our backend infrastructure Google Cloud Platform for all of our analytics infrastructure You should apply if: What we’re doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You’re comfortable working in a team that deals with ambiguity every day You have a strong background and data and analytics engineering and experience building analytics data sets You’re keen to learn more about new technologies You have solid SQL and Python skills plus ideally some experience with strongly-typed languages (e.g. Go, Java, Scala...)
Monzo London, UK
Dec 19, 2018
Full time
We're looking for an Analytics Manager in operations excited to help build the bank of the future. You'll have the opportunity to grow and develop a world class operations analytics team which has a real impact on your colleagues and on millions of users. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have close to a million customers in the UK, with over 80,000 new people joining every month. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Our Data discipline's mission is to Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data analysts the head space to focus on more impactful business questions and analyses. Where we can, we operate cross-functional squads where every data analyst is a member of a central data discipline and is fully embedded into a business operations team (e.g. Risk, Customer Support, Complaints, Financial Difficulties etc.) As part of your role, you'll: Grow and develop a discipline of exceptional data analysts who are embedded into various operational business teams Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how we can operated more effectively and more efficiently Guide and enable business operations teams to measure things that matter Liaise with engineers to keep making sure we collect the right data to produce relevant business insights You should apply if: What we’re doing here at Monzo excites you! You have people mentoring/developing experience in formal or informal capacity and you really enjoy that part of the job You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You're commercially minded and can put numbers into business perspective You’re as comfortable getting hands-on as taking a step back and thinking strategically You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have solid grounding in SQL and preferably Python Nice to haves: You have multiple years of analytics experience, preferably in a fast moving tech company
Monzo Las Vegas, NV, USA
Dec 19, 2018
Full time
Customer Operations Representative We're looking for detail-oriented, empathetic problem solvers to join our Customer Operations (COps) team in our Las Vegas office. This is our first office outside of the UK, and you’ll be vital in ensuring we’re able to serve our one million customers πŸ™Œ At Monzo, we’re building a new kind of bank. One that lives in your smartphone and helps you take control of your money. We are always here to help as every customer gets access to 24/7 customer support through our app  πŸš€ You’ll be at the heart of Monzo Our mission is to make money work for everyone, and while having a great app is part of that, we pride ourselves on providing world-class support. By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better πŸ’ͺ Since we started, we’ve been busy building the best current account in the world and now have 100,000 new customers signing up with Monzo every month. We need to grow our amazing customer support team to help customers manage their money wherever they are in the world. You’ll know how to fix problems on the spot Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again πŸ”§ You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently πŸ’ What will you be doing day to day? talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools, or product to make them happier managing our business operations tasks, from making sure all our merchants have the right emoji to checking identity documents dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo understanding, prioritising and escalating our customers' feedback and feature requests to the external product team (who build our app) supporting other members in the team by being a point of escalation for other COps and mentoring new joiners. making sure the rest of the company stays customer-focused and fixated on building the best bank account in the world.   You should apply if: you’re a US citizen or have rights to work in the US you're great at explaining things to people, and have flawless written English you delight in investigating awkward problems, getting to the root cause and fixing them you know your way around social networks, and technology interests you you're friendly and super organised you want to be part of the team that makes Monzo!    We offer some amazing benefits! πŸ™Œ These include, but aren’t limited to: 32 days paid vacation per year Healthcare - 100% contribution to medical, dental and vision insurance Work from home (when you need to) Catered lunches twice a week Personal learning budget for books, training courses and conferences to help you learn and grow Team-building, socials and other fun get-togethers You'll be working from our office in Las Vegas, but you can also work remotely from home on occasion. Your working days will either be four fixed weekdays (Monday - Friday) and one weekend day, or Monday-Friday and then one weekend day in every two weekends. Day time shifts start between 09:00-12:00, on a rotational basis, and we'll try to accommodate your other commitments. πŸ“† This position is available on a full-time basis. If you're successful, we'll send you a take-home task, and if you ace that we'll invite you for a half-day assessment in our office. The half day assessment will be on either Monday 14th or Tuesday 15th January 2019 . You'll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to build the best bank in the world! πŸ’₯ You'll spend your first few weeks in training (Monday-Friday) generally between 09:00-18:00. But we can be flexible to fit your circumstances (like childcare or college courses) and we'll discuss with you how best to make this work.
Monzo Cardiff, UK
Dec 19, 2018
Full time
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers. Our  customer operations  team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional and performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and building their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand. Your working life The salary for this role is around  £27k plus all Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working from our office in Cardiff, Monday to Friday, with some weekend work based on business need. Day time shifts start between 7am-12pm, on a rotational basis, and we’ll try to accommodate your other commitments. To be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp making sure you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you'll then start the Squad Captain role. You should apply if: you've ideally directly line-managed successful teams of 8-10 people to achieve their goals you've worked in a customer-centric role you have experience motivating teams working on on-going operational work you're a UK resident (as in, you live in the UK for at least 6 months of the year) you have the right to work in the UK you're comfortable using a laptop The interview process The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.
Monzo Cardiff, UK
Dec 19, 2018
Full time
We're looking for smart, empathetic people to join our Customer Operations (COps) team in our Cardiff office. We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team. COps are the heart of Monzo You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of Monzo, and the main way our customers communicate with us. We want to delight our customers in any way possible. It can be something small like wishing someone a happy birthday. Or something bigger, like cycling a new bank card over to someone who needs it urgently. What will you be doing day-to-day? Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends. Being the first port of call for customer complaints to make sure that they're treated fairly and can share their thoughts and concerns. Investigating and make decisions about payments made on stolen cards, as well as looking into scam websites. Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo. Supporting other members in the team by being a point of escalation for other COps and mentoring new joiners. After you're fully comfortable helping our customers, you'll have the opportunity to expand your knowledge in the various other areas of the Customer Operations team. This could range from helping our Calls and Social Media team to spending time with our financial crime specialists! Your working life The salary for this role is up to £22,750 a year (£11p/h) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package – read more about what this means  here . You’ll be working from our Cardiff office, Monday to Friday, and you'll need to work 2 weekend days in every 4 week period. This position is available on a  full-time  or  part-time basis. You should apply if you: care deeply about delighting our customers are a UK resident (live in the UK for at least 6 months of the year) have the right to work in the UK are comfortable using a laptop are over 18 years old If you're planning to do any working from home, you'll also need: a quiet and private home working space a solid internet connection (download speed- 5mbps; upload speed - 1mbps) The interview and on-boarding process The next planned assessment day is on: Wednesday 12th December (London) (These are the last assessment dates before the end of the year, but there'll be more dates in January too!) If you're successful, we’ll send you a take-home task, and if you ace that we’ll invite you for a half-day assessment. You’ll have some one-on-one interviews and a collaborative task with a small group of other candidates. If all goes well, you'll join our small but growing team on a mission to make money work for everyone! You'll spend your first two weeks in training (Monday-Friday) between 09:00-18:00, and we'll give you all the tools and training you need. You need to be available full time in Cardiff for the first week, but we can be a bit more flexible to fit your circumstances in the second week, if you've got caring or studying commitments for example. Please let us know if you'd need any adjustments to make this work. 
Monzo London, UK
Dec 14, 2018
Full time
We're looking for a curious, adaptable Workforce Planning Manager to join the Customer Operations team at Monzo. You'll have the chance to help us plan how we grow our customer support operations to support millions of customers. You’ll be an expert in managing supply and demand and will help us understand how many people we need to hire in the context of explosive growth. You’ll have done a job like this before and be able to apply this perspective to the problems we’re currently solving. Your team You'll be a member of The Planning team. Our Planning Team work at the intersection of the Customer Operations and Scalers Teams. The Customer Operations Team looks after our lovely customers - they're a crucial link between Monzo and our users. They help people manage their money, solve their problems, and listen to their feedback on our features. The Scalers team makes sure we can support Monzo’s rapid growth through running a variety of optimisation projects for Customer Operations. The role As part of the Planning Team you'll help us make decisions on how we can best meet customer demand. You’ll work closely with the people responsible for scheduling and hiring to make sure we’re always making well informed decisions and can plan ahead. You’ll help us with the following questions and challenges: How do we know how many people we need to hire whilst we’re growing rapidly? What will customer demand look like when we’re rolling out new product features every week and how do we plan for that? How do we manage staff holidays to make sure we can always meet customer demand and also give enough flexibility to people who work at Monzo? Which shifts do we hire for to provide a delightful and swift service to our customers 24/7? How do we forecast accurately when our product is getting more complex and our team is continually growing? How do we plan for operating across multiple continents and time zones, with customers speaking many different languages? How do we keep all the stakeholders across the company well informed, e.g. the hiring team? What do we do when we don’t get our planning right What is special about Customer operations at Monzo? We care about our customers deeply and we are building a world class team to provide the best customer experience we can. We also wrote a blog about how we are gearing up to support 1 billion customers. You will be part of the team that will help us make it happen! You should apply if: You’ve got practical experience in Workforce Analysis, or Financial Planning and Analysis You have grounding in SQL and preferably Python You pro-actively identify issues, and enjoy tackling them and coming up with your own solutions You’re comfortable getting hands-on and taking a step back to think strategically You're used to working as part of a team You’ve got experience of managing multiple stakeholders with competing priorities What we’re doing here at Monzo excites you! Contact centre experience would be ideal, but not essential Logistics This role is based at our office in London We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance Our interview process consists of a 30-minute phone interview, a take-home test, and a two hour on-site interview. We promise not to ask you any brain teasers or trick questions!
Monzo London, UK
Dec 14, 2018
Full time
We're building the best possible bank for a billion customers, and to do this we need to grow our amazing customer support team. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers. Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are spread over different offices and time periods. As a Squad Captain, you have two main focuses: Making sure our customers are happy and satisfied, and their issues are resolved quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming - whether it is helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong. Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes. What will you be doing day-to-day? Instilling a strong customer-centric culture and ensuring everyone stays focussed on what really matters: helping our customers with their personal financial lives Coaching and supporting your team to achieve their personal, professional & performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and master their knowledge around complex issues Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Motivating your squad; we are growing rapidly and need to ensure COps remain engaged during challenging periods of demand. Your working life The salary for this role is around  £27k (pro rated) plus additional allowance for working anti-social hours . All Monzo team members also get share options as part of their package - read more about what this means  here . This position is available on a  full-time  or  part-time basis  (at least three days covering Saturday, Sunday and 1-3 weekdays), and we're hiring for both day time and evening roles. Day time shifts start between 7am-12pm on a rotational basis, and evening shifts begin at 3pm, but we’ll always try to accommodate your other commitments. You will be based remotely or from one of our offices, depending on your preference. In order to be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp ensuring you’re fully trained (based on your individual needs). When you’re fully versed with all things COps you will then start the Squad Captain role. You should apply if: You have ideally directly line-managed successful teams of 8-10 people to achieve their goals You have worked in a customer-centric role You have experience motivating teams working on ongoing operational work Are a UK resident (live in the UK for at least 6 months of the year) Have the right to work in the UK Are comfortable using a laptop The interview process The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff). If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.
Monzo London, UK
Dec 14, 2018
Full time
We’re looking for someone proactive, technically-minded and great at communicating to help us manage our connections with card schemes. Initially, we’d like you to focus on our relationship with our main card scheme but your role might expand to cover other payment schemes too. As we push to become our customers’ main accounts, we’re looking for someone who’s had experience with one of the main UK card schemes to own our relationship(s) with them and to provide the knowledge and guidance needed for us accomplish our goals. Our connections to, and relationships with, card and payment schemes are absolutely critical to our success. You’ll play a huge role in ensuring that Monzo can become the financial control centre for a billion people, and you’ll have the opportunity to learn about non-UK payment and card schemes as we expand internationally in future. You’ll join our Payment Operations team, who manage our relationships with the various schemes, card providers and banking partners. They work closely with our Payments Engineering team, providing the technical capabilities and who are responsible for building our core banking system and maintaining connections to the various payment schemes (Mastercard, Faster Payments, Bacs etc). You will be responsible for: Being the first point of contact for any card scheme in every situation Relating our requirements and the decisions we make to third parties, and the converse Managing the card schemes around any incidents that occur: either working with them after an incident has occurred, or managing them during the incident itself Take the lead in projects that involve our card scheme(s): expanding into new countries (e.g. US), new chip designs etc. Maintaining our card scheme, day-to-day: merchant acceptance issues, data reporting etc. Keeping us up to date with any important changes (fees, software, regulation) in the card/payment schemes Building strong relationships with the relevant external people and teams at the scheme(s) You should apply if: You have worked at or with one of the UK card schemes in the past You have an understanding of how these schemes work in detail, and what it takes for us to get connected on a technical level You have experience managing multiple successful, important projects concurrently and are comfortable with regular context-switching and ambiguity You are an excellent communicator, both verbally and in writing You’re great at building strong, effective relationships and able to get the most out of third parties for Monzo Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics. Competitive salary plus   stock options  and other benefits.
Monzo London, UK
Dec 14, 2018
Full time
We’re looking for someone to join Monzo’s Special Projects team, and to help us expand the Bank to new markets (for example to launch in new countries or develop new products, such as our proposed Business Current Account ). At any time, we have a bunch of projects running, and we want someone who can’t wait to jump in and coordinate and lead these projects through to completion. This might involve working with a variety of teams internally, or external suppliers and third parties. You’ll get the opportunity to work on a big range of projects and develop skills across a variety of areas. There’s a lot going on and you’ll have the flexibility to dive into areas that interest you all the time. You will be responsible for: Supporting our new market launch activities, likely involving working with new suppliers, global regulators and our existing teams to prepare for launching the business into new markets (such as Business Banking) or new countries over the next 12-24 months. Executing detailed research to support new market access across a number of areas, from customers and product, to laws and regulations. Producing impactful and high quality documents to support communication with global regulators, investors, and internal stakeholders. Supporting the global logistics for the team, including organising events and meetings or travel for our senior team. Helping organise and prepare for meetings with providers, regulators, investors and other third parties. Managing the team’s suppliers, contractors and advisors, ensuring that budget and spend are tracked carefully, and Monzo is getting the best deal! We’re a small and friendly team, and enjoy working collaboratively on difficult, interesting problems – we’d want you to contribute and get stuck in with us. You’ll also have a lot of freedom to shape your own progression path over time, with support from your manager. We’ll encourage you to get involved with a wide range of projects, working alongside the other members of the wider Monzo team, and we’ll give you lots of responsibility early on. We will expect you to manage your own work, as well as work streams within some of our projects. As you develop you should expect to progress to managing projects of your own. You should apply if: You love taking the initiative and driving things forward, without being told what to do You’re a fast learner, quickly assimilate new information, and take a structured approach to problem solving You’re commercially minded, and understand how business decisions can cause a financial impact You’re in your element understanding and summarising complex problems, whether it’s based on regulation, legal opinions, business processes or even payment systems You’re highly numerate and data oriented, and have experience of working with spreadsheets and / or other financial / quantitative based analysis You are keen to learn and develop, and aren’t worried about doing a range of tasks to support the team reach its objectives! You may have a few years of work experience and have an appetite to learn and develop, and specifically: If you’re looking to make the jump into startup life after a few years in a corporate setting this is the role for you (e.g. if you've completed a consulting, banking or a corporate graduate scheme) Alternatively you might already work at a startup in an operations, strategy or business role, and are looking for a new challenge with lots of growth potential! What we’re doing at Monzo excites you!
Monzo London, UK
May 16, 2018
Full time
We’re searching for an ambitious, intelligent and caring leader who puts the needs of people first. Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. We’re focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. We’re at the start of our journey to serve a billion people and we’ve made some good progress. We have 300+ staff, half a million lovely customers and a UK banking licence . We’re growing like crazy and that’s both exciting and challenging. That’s where you come in. You will spend your time owning all things ‘people’ and that means improving the way we hire, manage our multi-site offices (we have three so far), train, performance coach, deliver reviews, give feedback, set remuneration, provide benefits and, ultimately, support those who leave us. We’re assembling a diverse, passionate, high performing team and you will be doing the same to achieve our wonderful people dreams. Right now the people team is around 12 strong (including our hiring team) and we need more people and skills to keep the wheels turning and improve the lives of every Monzonaut (our staff!). We have already doubled in size this year and it is entirely conceivable that we grow from 200 to 2,000 in the next few years. We want to keep the hiring bar high, whilst retaining the start-up speed and culture. You’ll help bring the best parts of Airbnb, Stripe, Pinterest, Facebook and Google, whilst also developing something unique to Monzo. Over the last three years, we’ve tried to develop an  inclusive , collaborative and transparent way of working; whether it’s a Slack channel to say ‘thanks’ to one another, signing the  women in finance charter  or maintaining a completely transparent  way of working internally and externally. We’re all continuously learning, embracing change and experimenting with new ideas. This role is pivotal in continuing that. This role will be reporting directly to our Deputy CEO, and you will build great relationships with other members of the senior team, as well as more broadly. You should apply if: You care most about people, how they think and feel You’re interested in how technology can improve people’s lives You’ve been an influential part of a fast-paced tech company that’s grown rapidly You’re super organised You’re a great communicator What we’re doing here at Monzo excites you!
Monzo London, UK
May 16, 2018
Full time
Internally known as Squad Captain Manager. We’re looking for an experienced senior customer support manager to be an empathetic leader for our Squad Captains and Customer Operations (COps) team. Our  customer operations  team is at the heart of Monzo Every person in this team cares about our customers’ problems and is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, which are split between communication channels and time periods. Some squads specialise in social media responses, helping customers over the phone or responding via in-app chat. As Squad Captain Manager, you’ll provide support and leadership Each Squad Captain supports and coordinates the work of their team members. You’ll directly manage a number of Squad Captains so they can meet their personal and professional development goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong. You’ll listen to your people, guide them through hard times and celebrate their successes. You’ll have responsibility for some disciplinary and grievance matters and work closely with your colleagues in London and Cardiff to make sure that we apply these policies fairly across all areas of COps. Communication between offices is a key challenge You’ll work closely with other Squad Captain Managers and senior stakeholders within COps to share ideas and support each other. You’ll make sure communication between the London and Cardiff offices is seamless, gathering feedback and sharing the same consistent message with all team members. Each day you’ll be: Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives Helping Squad Captains outperform in their roles by: having regular 1:1s with Squad Captains giving and receiving feedback about people, process and QA coaching, mentoring, and developing high performing squads and captains Running Squad Captain group sessions, e.g. knowledge sharing Supporting the interviewing and hiring of new Squad Captains/COps Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire You should apply if: You have significant senior management experience, ideally in a customer-centric role You’ve led successful teams to achieve their goals and have an empathetic leadership style You’re as comfortable working 1:1 as communicating with large groups You empower your people to find solutions themselves You can motivate teams working on ongoing operational work You are very hands-on and solve problems when you spot them What we are doing at Monzo excites you! You’ll spend your first months on the frontline To be an effective Squad Captain Manager you’ll need to know the ins and outs of the Customer Support job. You’ll have frontline COps training in your first 2-3 months and then transition into the Squad Captain Manager role. Logistics: The application process consists of a short phone interview, followed by a practical written exercise and a couple of on-site interviews at our office in London.
Monzo United Kingdom
May 16, 2018
Full time
We’re building the world’s best bank, and we can only do this if we hire world-class people. Monzo has grown from less than 150 to over 300 people in the last 6 months, and we aren’t stopping! We're looking for an experienced recruiter who can support that growth by sourcing and hiring talented, diverse people who are just as passionate about our mission.  You’ll spend your time: Helping us hire the right people, across Monzo Figuring out how best to do that Helping support more junior members of the team in being the best recruiters they can be. You’ll work with Hiring Managers to structure and run great hiring processes Our hiring managers are often busy team leads and executives. They’ll need your help to identify what skills they’re looking for and how best to assess these. You’ll be confident challenging their thinking and asking the right questions to figure this out. You’ll own everything about the hiring process from beginning to end, and be skilled at convincing candidates to join us. You’ll care deeply about diversity and inclusiveness, and giving candidates an amazing experience We want to go the extra mile to make sure that every applicant to every job feels valued, respected and never wavers in their support for Monzo, whatever the outcome of their application. You’ll know where to find the right candidates from a range of backgrounds and have ideas about how to make sure they feel welcome at Monzo. And once we’ve decided we want to hire someone, you’ll move mountains in the background to make it an effortless, pleasant process, and keep that excitement burning. You’ll love sourcing and be great at working with external recruiters/headhunters We often work with agencies to find the best candidates for our most senior and hard to fill roles. You’ll be confident building and managing these relationships and enjoy making the most of them. You’ll understand cost-to-hire considerations and be able to decide when we  don’t  need an agency. Because you’ll also be great at sourcing passive candidates yourself, and thinking about how to get the best people interested in Monzo. You’ll be passionate about making processes work better We constantly refine our hiring processes to make them simpler and more effective. You’ll use data to work out what’s going well and where things could be better, and share your findings with other members of the hiring team so we can all improve.  You might already have a specialist area but you’ll be comfortable working on any role We don’t mind if you’re a generalist recruiter, or if you already have a specialism, as long as you’re initially happy getting stuck into hiring any role that needs you. You’ll work closely with other members of the hiring team to solve company-wide hiring problems, share what you already know and learn from their experiences. As the team builds out, you’ll be able to continue specialising as an individual contributor, or explore development into management or leadership. You should apply if: You’ve significant experience recruiting multiple roles, possibly in a range of disciplines You're used to working in a fast-paced environment and dealing with shifting priorities You care deeply about inclusiveness and diversity You love sourcing and pride yourself on your resourcefulness You’re empathetic, adaptable and respectful of candidates’ needs and priorities You can adapt your approach to work with a range of stakeholders with different needs You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications. It would be great if: You've experience recruiting in-house at a startup You've experience mentoring or managing other recruiters and/or hiring coordinators. Logistics The application process consists of a short phone interview, followed by a practical written exercise with a follow up call, and a couple of on-site interviews at our office in London. We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing a bank that works for everyone, so we particularly encourage applications from different underrepresented demographics.
Monzo United Kingdom
May 16, 2018
Full time
We’re looking for a creative, pro-active, adaptable and organised person to take responsibility for consistent, high quality training and development at Monzo. Monzo is an exciting combination of bank and tech start-up, started from scratch in February 2015 to build a bank you’d be proud to call your own. Over the last year, we’ve grown the team from 50 to more than 300, gained a UK banking licence , reached over half a million lovely customers and have begun to roll out our main product - current accounts! We’d love you to lay the foundations for how Monzo can deliver personal, ambitious training that will be scalable once we’re thousands of people globally. We care deeply about building a supportive and inclusive culture in which everyone can succeed and grow both personally and professionally. We’ve grown so quickly, focussed on hiring talented, ambitious people who continuously look for growth opportunities and strive to challenge themselves. As our learning and development lead, you’ll be responsible for organising training and for helping individuals and their managers to identify great learning opportunities both within work and through outside courses. Success in this role would mean highly engaged people continually learning and understanding what ‘levelling up’ means to them, as well as being supported to get there. You’ll be joining our small but powerful People team, you’ll work across the whole company to deliver training programmes and determine what progression at Monzo looks like. The training at Monzo is currently made up of online self-taught sessions; role-specific training on financial crime or complaints; knowledge-sharing sessions around feedback, interviewing and active listening; and each person has a budget for their own professional development. We’ve also created “Managers at Monzo”, a project aiming to provide support and guidance that equips our managers to excel. Challenges you’ll help us solve: How should we approach Learning and Development? Is it different for people working in customer operations, finance and engineering roles? What are our training and development needs as a company? How can we build career progression frameworks that are concrete enough to be useful, but broad enough to not constrain people’s aspirations? How can we best empower our managers to develop their teams? How can we ensure that new joiners across the company are inducted to Monzo and their roles in a consistent yet tailored way? What training or coaching would help our executive team become even more exceptional? What tools should we use to support with training? What is the most effective way for knowledge experts to deliver training that benefits learners? You’ll also be responsible for instilling a healthy culture of everyday learning and development across the company. You should apply if: You have some experience in learning design, and know how to apply that in a growing tech company You have run training sessions before, and ideally have a training qualification You take great satisfaction in developing people and believe it’s crucial to making a business successful You’re a great communicator and can coach others to share their knowledge in a  compelling, engaging way You’re hands-on and self-motivated, happy to tackle any task however big or small What we’re doing at Monzo excites you!
Monzo United Kingdom
May 16, 2018
Full time
We’re looking for an inquisitive, analytical and empathetic data scientist who will define how overdrafts should work at Monzo, making sure we remain customer centric .  We’re at the start of our journey to serve a billion customers and we’ve made some good progress. We’ve now reached over half a million lovely current account customers and have started rolling out overdrafts. We believe that building a transparent and honest relationship with our customers is essential. This is where you come in. We need someone with a bold vision to lay the foundations for how we should offer overdrafts, making sure we’re not only fully compliant but also fair to our wonderful customer. We’ll soon be starting to explore other unsecured lending products and would love you to help. When our customers need to borrow, we need to make sure that we can offer them affordable overdrafts on terms that are fair and transparent, with no punitive fees or hidden charges. It’s up to you to decide how we achieve this - we’re convinced that we can achieve the best possible outcomes by going beyond traditional credit scoring and affordability assessments. You’ll be joining our data team and will report into our VP Lending, whilst working closely with our Deputy CEO. This role will involve working with various teams across the company, from data, customer operations to design and risk. What you’ll be doing: Designing and iterating credit scorecards to make sure we make good and fair decisions Helping to build other unsecured lending products in the future Determining what internal data is meaningful, and deciding which external data sources we should use, whether these are traditional credit bureaux or perhaps something less conventional Defining how we lend, when we should lend and what good practice looks like Ensuring our product remains fully compliant and also fair to our customers Communicating any changes about lending to our customer operations team, so they can provide our users with the most up to date information efficiently Preparing regular updates on lending to our executive committee and Board. You should apply if: You care deeply about helping customers make better financial choices You’ve been responsible for running one or more unsecured personal lending products You’ve been involved in defining credit decisioning and scorecards before What we’re doing at Monzo excites you!