WorldRemit

WorldRemit is an online service that lets people send money to friends and family living abroad, using a computer, smartphone or tablet.

It is a convenient, low-cost alternative to traditional money transfer companies that use high street agents and charge high fees.

Money can be received as a bank deposit, cash pick-up, Mobile Money, or mobile airtime top-up.

WorldRemit’s service is available to senders in 50 countries. We offer transfers to more than 120 destinations across Europe, Asia, Africa, Australia and the Americas.

WorldRemit
Mar 18, 2019
Full time
About WorldRemit We are looking for a Senior Product Designer , based in London, to help us take on our upcoming challenges and improve our product experiences through considered design thinking. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognize that the way people use money is changing.  We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world.   Design at WorldRemit Our design team is growing in terms of people, impact and accountability. Designers are embedded in our feature teams, and form part of a triad working equally alongside engineering and product.  We help introduce new features and products to our app and website that continue to ease the process of sending money abroad, directly inform product strategy through the insights we gather and help facilitate design-led product development. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the  stories that we can tell .   What you will be doing   Work with product owners and engineers in your team to set the design vision and strategy to improve our customer experience that includes: Sending and receiving money. Improving the activation process. Reducing the friction of sending money abroad. And a bunch more other product features. Partner with product and engineering leads, representing the design team, to help achieve design initiatives and provide direction and feedback in planning and product channels. Confidently oversee and manage multiple streams of work. Partner with engineering to ensure that our implementation and user experience is high-quality. Mentor designers across product teams and departments, support the design team by sharing work and helping to improve broad design initiatives such as our pattern library and user interviews. Provide guidance, input and support in our review and feedback sessions. Seek out feedback from your fellow designers and beyond your product team. Take a lead in recruiting and interviewing designers, and actively improve our inclusive design hiring process.   Does this sound like you? You have incredible experience as an individual contributor, with expertise working in a product design team and a great story to tell about the products you’ve worked on alongside a portfolio you’re proud of. We’ve found this generally comes with 5 or more years experience as a designer. You consistently demonstrate the importance that design plays to help influence positive behaviours for customers, with your experience in design thinking creating engaging and impactful solutions. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on and defining the design vision. You are a brilliant 'T-shaped' designer bringing your experience with the end-to-end iterative design process, and keen sense of detail to problem solving. You have expertise in story mapping, journey mapping, prototyping, low or high fidelity prototypes, user testing and research to help achieve design goals. You are skilled with current design tools such as Sketch, InVision, Marvel and others. You have excellent written and verbal communication skills. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process.   We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly town-hall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance.   Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.  If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 
WorldRemit London, UK
Mar 18, 2019
Full time
Want to help us change the way the world moves money? We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America. Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift. By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.   Why do we care about money transfers so much? Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones. Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates. With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined. WorldRemit is using innovative technology and growing it’s a global network to make transferring money easier, fairer and more affordable.   How are we doing so far? -   A family of 450+ employees across offices in London, Denver, Sydney and more -   A Fintech Top 20 company -   Sending almost 10,000,000 remittances annually (and growing) -   Raised $230 million in funding -   Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook. -   Covering 140+ countries across the globe   What will you be working on? You’ll be working on one of our biggest business goals: improving the customer experience by eliminating the friction in sending a money transfer. When we’re sending money to 140 countries around the world, some things are bound to go wrong through user or partner error, but we want to catch them when they do and fix them before the customer ever knows there was a problem. Getting this right is crucial to allowing WorldRemit to scale effectively and reach even more people around the world. You will: Own the user experience for customers after their transaction has been authorised, across all 140 markets, on both mobile and web Define the roadmap for tackling friction, prioritising for maximum benefit to our customers and business Develop a deep understanding of our users and their interactions with WorldRemit by analysing the huge amounts of data we have available and undertaking user research, as well as drawing on the expertise of our Customer Service and Operations teams Work tightly with other Product Owners and business stakeholders to understand how new initiatives might affect customer friction and identify how these can be avoided or improved Be the product owner for the new friction development team in Warsaw (regular travel to Poland included), prioritising the backlog, and writing rock-solid user stories, requirements and acceptance criteria   What are we looking for? A natural leader with a proven track-record of building amazing products A commercial mind-set with a good understanding of how to balance customer needs with business needs An analytical approach, you know which metrics to focus on and can mine data for behavioural trends A great eye for detail – no room for error when people’s money is at stake!   Skills we’d like Product management experience, working hands on with an agile development team of developers and designers Experience creating a roadmap, writing tight user stories, and prioritising a backlog Sufficient understanding of web and mobile technologies to spot opportunities and avoid pitfalls Experience of user research from guerrilla testing to customer interviews Analytical mind set with great understanding of A/B testing and correctly interpreting statistical significance. SQL skills preferable Evidence of taking a product or features from discovery to live
WorldRemit London, UK
Mar 18, 2019
Full time
About WorldRemit  We are looking for a Product Designer , based in London, to help us take on our upcoming challenges and improve our product experiences through considered design thinking. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing.  We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world.   Design at WorldRemit Our design team is growing in terms of people, impact and accountability. Designers are embedded in our feature teams, and form part of a triad working equally alongside engineering and product.  We help introduce new features and products to our app and website that continue to ease the process of sending money abroad, directly inform product strategy through the insights we gather and help facilitate design-led product development. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the  stories that we can tell .   What you will be doing Work with product owners and engineers in your team to drive design vision and strategy to improve our customer experience that includes: Sending and receiving money Improving the activation process Reducing the friction of sending money abroad And a bunch more other product features Partner with product and engineering to represent the design team, help achieve design initiatives, and provide feedback in planning and product channels Partner with engineering to ensure that our implementation and user experience is high-quality. Support designers across product teams and departments by sharing work and helping to improve broad design initiatives such as our pattern library and user interviews. Provide guidance, input and support in our review and feedback sessions. Seek out feedback from your fellow designers and beyond your product team. Help in recruiting and interviewing designers, and actively improve our inclusive design hiring process   Does this sound like you?   You have a couple of products under your belt, and you’ve mostly worked in house at product focused companies. It’s not that we don’t want to hear from you if you’ve mostly been living the agency life, but tell us why you’re looking for a change. You recognise the importance that design plays to help influence positive behaviours for customers, with your experience in design thinking to help create engaging and impactful solutions. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on. You have a great portfolio that demonstrates your experience with typography, interaction and visual design that tells us how you contributed to success. You strive to be a ’T-shaped’ designer bringing your experience with the end-to-end iterative design process, and keen sense of detail to problems and solutions. You know when to use story mapping, journey mapping, prototyping, low or high fidelity prototypes and user testing and research to help achieve design goals. You have a proficiency with current design tools such as Sketch, InVision, Marvel and others. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process.   We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance.   Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.  If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 
WorldRemit London, UK
Mar 18, 2019
Full time
Want to help us change the way the world moves money? We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America. Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift. By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.     Why do we care about money transfers so much? Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones. Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates. With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined. WorldRemit is using innovative technology and growing it’s a global network to make transferring money easier, fairer and more affordable. How are we doing so far? A family of 650+ employees across offices in London, Denver, Sydney and more A Fintech Top 20 company Sending almost 10,000,000 remittances annually (and growing) Raised $230 million in funding Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook. Covering 140+ countries across the globe   What will you be working on? Based in London, reporting to our Head of Product for the Customer Trust tribe, you’ll lead our data investigations to help us learn faster and smarter. You will be working in close partnership with product managers among the teams of our Customer Trust tribe, working on diverse and complex areas including: Payments; Fraud; Compliance and; Customer Friction. These areas are essential to the success of WorldRemit and key data-driven decisions can help us continue our rapid growth. You will be instrumental in helping us better understand our customer’s, leveraging actionable insights to help us build a better service. As a hand’s on role, you’ll also be experienced in some data engineering activities, helping us get the best out of our data through the automating of data-related tasks to better enable our business to work smart and be data rich.   Main responsibilities: Help Product Managers understand correlation/causation impacts of our product updates, using this and other data to inform roadmaps Work closely with product managers to understand problems and stretch their thinking through challenging data Take our data functions to the next level: working with departments across the business to raise the bar for data science at WorldRemit Manage multiple projects at the same time: knowing how to balance a workload, with good intuition on when you need to go deeper Work with stakeholders across the business to identify how we can better use data. Depending on the solution, you’ll help productionise the data-solution to help us automate daily tasks and functions Present your findings to stakeholders at different levels (including C-suite), so you’ll have an eye for detail and be excellent at breaking down complicated analysis for everyone’s understanding   What we’re looking for:   We’re looking for someone hands-on. You’ll be passionate about using data to solve difficult problems and have previous experience in productionising your insights Evidence of going deep into problems to draw out root causes and essential insights that help direct the business A passionate advocate for data – you’ll use data to challenge our assumptions. Having confidence in your work and happy to stand behind your findings A proven track record of working in a B2C business, preferably in the e-commerce space: you understand customer journeys and are always looking at things from the customer’s perspective Someone who will lead by example as we continue to establish data at the heart of our strategy Programming experience: Python or SQL would be preferred, but not essential  Innovative mindset – you will have informed views on the latest techniques and technologies and the most effective ways of trialling and deploying them Cultural fit – We are known for our low ego, non-hierarchical and collaborative culture
WorldRemit London, UK
Mar 18, 2019
Full time
About WorldRemit: We are looking for a User Researcher , based in London, to help us take on our upcoming challenges and improve our product experiences through informed decision making and insights gathering. WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing.  We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world. Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the  stories that we can tell . About the role: We are looking for a Lead User Researcher to help us build empathy and understanding for migrants around the world. You will be crucial in helping inform and shape our direction as a company, by bringing in insights from our customers into our product teams as well as more broadly across the organisation. We have an exciting and busy year of research ahead, that has be planned from a high level perspective and budgeted! However we are seeking someone with a research vision and hands on experience to take ownership of our approach and guide us in defining how we succeed in gaining those insights and answers.  There will be a high degree of autonomy and accountability in this role, actively supported by our Head of Product Design and Chief Product Officer along the way. What you will be doing Working with our teams to lead our design research practice at WorldRemit by: Defining, planning and conducting usability testing and broader user & discovery research. Coaching others on how to best approach testing and research, bringing them into the process making us all better at understanding the people that use our products and the real problems they face. Influencing our product development and design process through graining insights, data and ideas to help us make better products and features. Synthesise research and insights into compelling, creative and actionable formats - leaning on your strength as a storyteller to engage everyone in the organisation. Partner outside of product to represent the design team in promoting the efforts and impact of design research through inclusive user research. Support designers across product teams and departments by sharing work and helping to improve our broad design initiatives through earned user insights. Provide guidance, input and support in our review and feedback sessions. You also regularly seek out feedback from your fellow designers and beyond your product team. Help in recruiting and interviewing designers and researchers, and actively improve our inclusive design hiring process   Does this sound like you?   You have hands on experience scoping, prioritising and running design research initiatives within product focused companies, preferably with in-house experience along the way. We believe that success in this role generally comes with 7 years experience, or more, as a user researcher to draw upon. You have broad experience applying a range of research methodologies, knowing which to try in a given circumstance. You’re experienced with collecting, analysing and presenting data, both qualitative and quantitative, that is accessible to a wide range of people in any given company. You’ve demonstrated the importance that research plays to inform and improve the customer experience multiple times, gaining respect and praise for your efforts. You’re fascinated by human behaviours, psychology and emotions. You’re a great storyteller, able to speak comfortably to designers, engineers, business people and other stakeholders. You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on. You have proven ability to build relationships between disciplines and teams. You have experience building a happy research team, or have the desire to learn what it takes to do so. You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers to bring your unique perspective into the design process.  We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time. We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company. Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance. Something really important We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.  If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 
WorldRemit Cebu, Philippines
Feb 21, 2019
Full time
Role Overview: Reporting to the VP Customer Service, the Head of Customer Service Philippines is responsible for Cebu operations (Including workforce, technology, and physical plant) delivering compliant tactical execution of operating initiatives across multiple customer service channels (including inbound/outbound voice, email and live chat).  Additionally, the role may include site leadership to support the other WorldRemit teams that work in our Cebu site.    Duties: • Leverage customer contact/transaction forecasts to staff and manage 24x7x365 multichannel contact centre operation. • Recruit/hire/train/manage Customer Support team leaders and infrastructure managers (e.g., Customer Support, quality assurance, training, facilities management, and workforce management). • Develop and maintain highly valued and responsive suite of customer contact channels, the results of which include exceptional customer contact experiences, exceptional employee experiences, and a cost-efficient technology-driven operation. • Create an enterprise-aligned, clearly understood and communicated Cebu-site management strategy that favourably impacts revenue and bottom-line financial goals. • Manage an operating budget of approximately £X million and 300+ FTE’s. • Develop and implement appropriate and reliable measures and reporting to support achievement of business strategies. • Coordinate and collaborate with contact centre leaders (London, Denver, etc.), to create and sustain effective contact centre infrastructure teams handling supporting forecasting in language, staffing models, workforce scheduling, and training and employee development, and global compensation and reward systems. • Be a strong, creative customer and advocate for improved systems to support the CS team and the customer • Lead initiatives to evaluate, acquire and integrate workforce management solutions into the enterprise operation. • Provide inspirational and charismatic surprise-free leadership for contact centre staff (customer-facing, infrastructure and back-office), hallmarked by process rigor, appropriate standardization, and consistent performance against targets. • Serve as a subject-matter expert on customer experience and contact centre operations to the WorldRemit leadership team. • Collaborate and coordinate with WorldRemit executive team on the development and implementation of contact centre initiatives. • Develop strategically-aligned objectives and key results (OKRs) and an environment of performance coaching, feedback and reward. • Ensure all contact centre operations are audited regularly and achieve regulatory and policy compliance. • Invest appropriately in business transformation and continuous improvement initiatives. • Recruit and engage exceptional talent. • Travel as required and as necessary to support operations.    Required Skills & Experience: • Bachelor’s Degree in Business Administration or related field. • Minimum 12 years of contact centre operations experience, at least 5 years in a senior/site leader role. • Experience with financial services offerings. • Site management experience as leader of 24x7x365 operation. • Has directly led the maturing of a contact centre’s people, process and technology from fast growth to a stable performing platform • Relevant experience in a management role o within a fast-paced environment, experience in Financial Service preferred. o where Regulatory oversight across multiple jurisdictions was a key factor o where establishing and working with outsourcers has been a key part of the role o where the Operating Model is in development o where the supporting systems were in flux • Proven track record of building strong stakeholder relationships with internal and external partners. • Self-starter, able to work independently as well as part of a team. • A diplomatic and sensitive approach and a calm nature. • Proven track record of making sound decisions with a strong sense of urgency. • A genuine passion for differentiating customer service. • The ability to create, implement and improve demanding processes and procedures. • Experience of training and motivating high-performing customer service teams across multiple cultures and geographies. • Strong analytical skills, communication skills, and interpersonal skills.
WorldRemit Denver
Feb 21, 2019
Full time
Customer Service Executive – Spanish-Speaking (Denver) WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive with   fluent Spanish  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken Spanish and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are generally 10:00 am - 7:00 pm or 2:00 pm - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
WorldRemit Denver
Feb 21, 2019
Full time
WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in German  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken German and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
WorldRemit Denver
Feb 21, 2019
Full time
WorldRemit -  if the media's to be believed, we're the FinTech startup taking the world by storm - scooping-up awards and more than $140m in funding. OK... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. At WorldRemit, our customer service team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. So, what’s the role? We are currently looking for a  Customer Service Executive fluent in French  to join the Customer Service team in Denver. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offer. What do we want from you? Bachelor’s Degree is essential. Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start! Fluent in both written and spoken French and English. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience. A fondness of pizza will also help! What can WorldRemit offer you?  A starting salary of $18 per hour (with potential promotional opportunities after 3 months) A generous 401(k) employer match Benefits for medical, dental, vision, disability, and FSA Free Eco Pass for all transit zones Free gym access on premises Company discounts at some of your favorite retailers... and more! Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change.  Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks
WorldRemit Toronto, ON, Canada
Feb 21, 2019
Full time
Want to help us change the way the world moves money? We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America. Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift. By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.   Why do we care about money transfers so much? Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones. Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates. With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined. WorldRemit is using innovative technology and growing a global network to make transferring money easier, fairer and more affordable.   How are we doing so far? A family of 700+ employees across offices in London, Denver, Sydney and more A Fintech Top 20 company Sending almost 10,000,000 remittances annually (and growing) Raised $230 million in funding Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook. Covering 140+ countries across the globe   Role Overview As the Country Director for Canada, you will contribute to the establishment of the strategy and own the operating plan for WR in Canada.  A proven leader, the Country Director will ensure that Canada’s growth plans are fully aligned to the broader corporate strategy, take complete control of the P&L and drive ambitious, sustainable growth.  You will have the analytical prowess and mental agility to build a deep understanding of market dynamics and an impressive track record of establishing new partnerships with businesses such as mobile operators and financial institutions.  You will have a strong insight into consumer products and marketing and use your local knowledge to develop well-thought through branding campaigns. Finally, the Country Director will work closely with the North America Compliance Director to ensure that WR’s current and future business maintains the highest standard of compliance and can represent WR to the Canadian Regulatory bodies when required.   Skills:   FinTech Business Builder: possess a genuine P&L mentality and consumer focus, with the understanding of how to drive aggressive growth in a regulated environment, whilst maintaining a focus on cost control Deep commercial acumen and relationship management skills: a sophisticated business development mentality and a strong track record of negotiating and closing long term deals Strategic, analytical and product mindset: with impressive intellectual horsepower and demonstrable experience in scoping out the parameters and dynamics of the correspondent and consumer market Communication, collaboration and people management: a strong communicator, both persuasive and charismatic, and adept at building successful relationships externally and internally particularly across Product, Marketing and Compliance. They will lead from the front and set a high bar for hiring Cultural fit: WorldRemit is deeply proud of its goal to disrupt an incumbent industry, create commercial success and fulfil a broader social mission. The Country Director for Canada will fully embody this spirit
WorldRemit Denver
Feb 15, 2019
Full time
Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis.  The recently company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. Role The Group Reporting team is looking to recruit a new member in our Denver office. You will be curious and capable of working cross functionally within the company at every level of the hierarchy. You will be able to multi task and be the finance ‘go-to’ person in that office. You need to be able to efficiently and effectively communicate to the London office any requests or issues that arise so that they can be resolved in a timely manner. If you are a great team player, you are motivated and you want to be part of a fun environment in a growing company, then we want you on this journey with us and this role is for you.  Responsibilities:   Responsible for the production of timely and accurate monthly management accounts for the US entity including P&L, balance sheet and cash flow; Provide insights into the movements in the P&L and balance sheet versus prior periods and budgets; Assist in the completion of the year-end statutory accounts and actively participate in the US annual audit; Own the monthly payroll reporting process; Work closely with the UK finance team to ensure processes are aligned throughout the group; Own the monthly and quarterly state reporting process. This includes preparing and submitting the reports directly to the regulators; Interacting, collaborating and communicating with both the US compliance team and the US Regulators to ensure all licencing requirements are adhered to; Participating in the development and deployment of end-to-end automated processes within both the finance and reporting team; Being the main finance point of contact for the Denver office; Ad hoc requests for financial information from both internal teams as well as third parties; Work on other projects as and when required Job qualifications :  BS in Accounting with 3 years of experience, CPA preferred Attention to detail Determined, resilient Strong communication skills Experienced with Microsoft products, particularly Excel, Word and Outlook Knowledge of Netsuite/Oracle systems
WorldRemit London, UK
Feb 15, 2019
Full time
Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis.  The recently company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. About the Role WorldRemit is looking for an experienced procurement professional to join its London team, reporting to the Finance Director. As the business has grown, the volume of supplier agreements and scale of these contracts has also grown and there is now an opportunity for an experienced procurement specialist to join the company and help deliver cost improvements and support the next evolution of the company’s growth. The role is a truly collaborative position, requiring close alignment across the business, helping ensure functional leadership is supported in negotiations and sourcing supplier relationships, as well as helping determine and enforce company policy around procurement alongside colleagues in legal and accounts payable. Tasks will include: Collaborative support of functional leads in identifying suppliers for new services both located domestically and overseas Taking a lead role in negotiating the commercial terms of any new agreements Liaising with the relevant Finance Business Partners and functional leads to ensure that the service is budgeted for, or if not, supporting the business case for the service Control spend and build a culture of long-term saving on procurement costs Helping develop and then ensuring that company governance policies surrounding procurement are followed. Developing and maintaining a database of contract renewals to ensure timely renegotiation Monitor key supplier compliance to contracts by monitoring and reporting on KPI performance in conjunction with departmental managers Perform risk management for supply contracts and agreements Requirements: At least 5 years’ experience in procurement, preferably in a technology business Track record of success supporting across all functions within a business Collaborative mindset Ability to build informal authority and influence key decision makers Confidence to manage budgets and undertake financial forecasting Self-motivated and proactive, enjoy working under pressure. Strong academic record MCIPS qualification an advantage
WorldRemit London, UK
Feb 15, 2019
Full time
Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis.  The recently company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. About the role We are seeking a Financial Reporting Manager, reporting to the Group Financial Controller to take on all reporting aspects of statutory accounts according to local GAAP’s in all entities and to take on accounting research where need to be to adopt to correct accounting treatments. Responsibilities Reviewing and preparing Statutory accounts for all entities Ensuring that all accounting standards are met Work hand in hand with the auditors and the internal financial reporting team Follow through all financial annual audits and understand deadlines Working closely with global stakeholders Able to research specific accounting treatments and propose/recommend to the Group Financial Controller Requirements ACA qualified accountant with at least 5 year post qualified experience Good academics (min 2:1) with strong A levels Confident, outgoing individual able to quickly build relationships internally and externally Curious and meticulous
WorldRemit London, UK
Feb 14, 2019
Full time
One of the UK’s fastest-growing technology businesses, WorldRemit is disrupting the $600bn global money transfer industry, helping customers send funds instantly to friends and families abroad. With the option to send and receive via mobile and desktop, simply send a bank transfer, airtime, Mobile Money or cash pickup through our WorldRemit app or direct from our website. Offering customers the choice to send to more than 125 countries, we are leading an online revolution and laying to rest old-fashioned money transfers – that’s why we’re reaching out for talent like you to help us reach more people all over the world. Our Global Customer Service team is responsible for helping customers and the key function of transaction monitoring. Transactions that are currently sitting at 1,200,000+ a month and counting. We are looking for a Service Improvement Analyst who works closely with the Customer Service team, analysing the efficiency and effectiveness of the service delivered by WorldRemit to our customers to identify opportunities for service improvement. You will: Produce management information from our CRM, telephony and WFM systems and other sources of information which helps guide and manage the Customer Service team. Use gathered information to analyse strategic and operational KPIs and suggest/implement improvements. Map and evaluate business processes for the end-to-end customer experience. Develop specifications, assist in documenting new processes and procedures, facilitate testing, training and user acceptance and lead roll out of the solutions. Create project proposals for key stakeholders and positively and proactively drive the agenda. Identifying customer behaviours which might help better manage the customer journey. Liaise with other departments on product/system change requirements. Undertake user acceptance testing and system and process changes. Administrator of the telephony and CRM systems (Customer Service side) and other systems relevant to the operation. Carrying out any other tasks as may be requested from time to time.   A few things about you: Degree qualified  Strong and proven research and quantitative/qualitative analytical and numerical skills, the ability to think strategically and problem-solve is essential to the role. An excellent knowledge of Excel. Extensive experience of working with external and internal clients, selling ideas to them and delivering excellent customer service. SQL or other programming language skills are highly preferable. Good general understanding of how the business and products work. A self-starting attitude, being able to motivate and collaborate with others on projects. Have a “Completer/Finisher” approach to work with a good eye for detail. The ability to influence, network and collaborate with stakeholders. Excellent facilitation and communication skills.
WorldRemit Cebu, Philippines
Feb 07, 2019
Full time
Responsibilities WorldRemit's Risk function are an expanding team due to the growth and future development of the business.  The team are   responsible   for   the   development   and   implementation   of   the   Enterprise   Risk Management framework.  The Group Risk Analyst will gain exposure to all areas of the business working closely with business and team leaders to ensure their risks are being identified and mitigated in line with company risk appetite and reporting on findings to senior management.   The role is hands on with maintaining and developing the risk management system; interpreting and analyzing risk data; helping embed the group risk framework and assists in promoting a risk aware culture within the business. The Group Risk Analyst reports to and keeps the Group Risk Director informed of existing and developing risks as well as those on the horizon.. Establishing controls and/or a trigger system for breaches of WorldRemit’s risk appetite or limits. Contribution to coordinating / running risk workshops, 1-1 sessions, trend analysis etc Horizon scanning for future potential regional risks which may have an impact on the company Keeping up to date with local regulatory changes within the remittances industry and key jurisdictions Reporting on risk items including but not limited to proposing appropriate risk-mitigating actions. Distributing risk management related communication, education, and awareness initiatives. Identifying material individual, aggregate, and emerging risks. To assist the BCM Team in developing and delivering viable business continuity programme that ensures adequate contingency plans are put into effect during the periods of disruption. To push global standardization of the BCM and Risk programmes. Support the Head of BCM in managing the development and maintenance of global business continuity plans in line with WorldRemit BCM Policies and local regulatory requirements Contribution to coordinating / running risk workshops and monthly BCM Coordinator meetings To provide timely management information on the readiness state of global business continuity plans when measured against the programme requirements Assessing these risks and measuring WorldRemit’s exposure to them. Creating , implementing and testing controls to ensure ongoing effectiveness to mitigate risks identified. Ongoing monitoring of the strategic decisions and risk exposures to ensure they are in line with the board-approved risk appetite and current policies and procedures. Assisting in the management of critical risk projects which have a strategic impact across the business Review risk issues for systemic problems and seek resolution. Escalate issues in line with the Risk Management Program and help manage the resolution of risk issues. Develop and compete reporting materials such as risk register, metrics for committee. Liaise closely with leaders of business units across the organisation to ensure robust communication and reporting of risk related practices. Assist in the coordination and support of risk related reviews, audits and examinations. Performing routine daily tasks—reviewing reports, preparing necessary correspondence, and participating in department projects. To support the Crisis Management programme by assisting the Risk Team and the WorldRemit Crisis Management Team;   Aiding in training associates on the Company’s risk policies and procedures. Carrying out any other tasks as may be requested from time to time.   Skills requirements   Key requirements:  - Ability to work closely with and manage key stakeholders across a fast-paced business - A strong sense of intuition and a 'can-do attitude' - The ability to listen in detail and understand and interpret the requirements of internal stakeholders - Holds a risk qualification or is willing to pursue one Strong risk management understanding and min 2-3 years previous experience in risk management or related discipline, such as actuarial, compliance or internal audit or risk assurance function. BA/BS or compensating experience in compliance. Team player adaptable to fast-paced and changing environment. Ability to manage tight processes with accuracy and attention to detail. Highly disciplined person, self-motivated, and delivery focused. Excellent communication skills both verbal and written. Strong organizational skills. Proficient in MS Office (Access, Excel, Word, PowerPoint and Visio).
WorldRemit Brussels, Belgium
Feb 07, 2019
Full time
Who are we? WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. We send to more than 145 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning.  We believe in faster, simpler, lower-cost money transfers.  That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualised basis. Recently the company went through its Series C financing and raised $40m. The company currently employees over 600 employees and has offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations. Responsibilities: Reporting to the VP Customer Insights and Operations, we are looking for an Operations Insights Manager who can use their analytical skills to: Develop a solid  understanding of the business KPIs  across multiple business functions, with a focus on our operational activity. Identify the  drivers  behind the trends in a complex multi-regional context. Extract insights that will help understand the behaviour of markets and customers and recommend actions that will deliver the maximum  business value , such as identifying the root cause of market-specific issues where we should focus our attention. Define  data-driven methodologies  that will help us reliably detect deviations from the normal business behaviour and alert the relevant teams of these anomalies. Create  data visualizations  that will support understanding our operational KPIs, from the macro trend context to the specifics of intra-day workloads. Responsible for  oversight of the outsourced operations  process provided by a critical partner and ensuring they are fit for purpose Develop a thorough and robust understanding of the end to end payments process Build a strong working relationship with the company’s UK-based Operations outsourcing provider Generate  end-to-end analytical solutions : Understanding the different data sources Using SQL to retrieve and merge the relevant information for analysis Analyse the data using tools such as Tableau Use statistical techniques to create business models Deliver clear and actionable insights at all levels of the organization Industrialize the workflow to enable the reproducibility of analysis} Requirements BS/MS degree in a numerical discipline (Statistics, Maths, Engineering, CS, Economics) Experience using analysis to answer business questions Experience of managing relations with key third party suppliers / outsourcing providers Confident writing of SQL codes to retrieve and merge multiple data sources Experience building data visualisations that make complex data easily accessible to business stakeholders Passion for learning new technologies as well as business concepts  Besides the core requirements, the following skills would be greatly valued: Data science skills: experience using statistical software (R, Python, SAS…) to create models of customer behaviour (e.g. churn, propensity to buy), time series analysis (e.g. market mix, econometrics) or other forecasting models. Exposure to digital analytics (e.g. Google Analytics) Note:  As part of the recruitment process you will be required to complete a 'fit and proper' assessment with the appropriate regulator
WorldRemit London, UK
Feb 07, 2019
Full time
Company Information WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple. Tap the WorldRemit App or click our website and your international transfer is made to a bank account, cash pickup, Mobile Money, or airtime top-up. We send from more than 50 countries to more than 140 countries and the number is growing all the time. Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen. The journey is just beginning. We believe in faster, simpler, lower-cost money transfers. That means building beautiful products and better services for our customers. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over £1.5bn of remittances on an annualized basis. The company just went through its Series C financing and raised $40m. The company currently employs over 600 employees and has offices in London, Australia, New Zealand, USA, Canada and other locations.   Role Overview You will be expected to manage WorldRemit’s data protection strategy and processes and to lead on the implementation and management of WorldRemit’s data protection policy, primarily in the UK and in the European Union, but also overseeing and ensuring consistency of approach across other jurisdictions where WorldRemit operates directly, supporting our local teams in this area. This will involve liaising with internal stakeholders, law firms and other external advisors with the aim of ensuring and, where possible, future-proofing WorldRemit’s compliance with applicable data protection legislation and fostering a culture of ‘data protection by design’ within the group. You will sit within the Legal team and will work closely with the following teams (among others): Risk, Compliance, Customer Services, HR, Product, Marketing and Technology. Specific Responsibilities  Oversee and supervise WorldRemit’s internal and external data processing activities. Always keep up-to-date, and ensure continuing implementation of, WorldRemit’s data protection policy and connected policies and processes, internally and in relation to third party processors. Ensure consistency of approach at global level in respect of data protection strategies. Advise internal teams, with the help of the rest of the Legal team, on compliance with data protection legislation and requirements. Provide assistance and coordination in respect of WorldRemit’s approach to data subjects’ rights (e.g.: subject access requests; data erasure or rectification requests). Monitor and pro-actively address any issues, potential issues or risks arising in relation to the protection of personal data. Lead WorldRemit on its “data protection by default” and “data protection by design” strategies, including by advising internal teams on new products or processes. Support the marketing team in deploying a compliant direct marketing strategy. Contribute to horizon-scanning activities to ensure readiness for upcoming changes in laws and regulations. Create and deliver internal awareness campaigns at a global and local level. Reporting to relevant Executive Committees. Profile Overview We are looking for an enthusiastic data protection manager with solid proven skills, ready to take ownership of a crucial role within the business.  You will be used to an in-house environment and be ready to hit the ground running at a fast-growing FinTech.  Someone with a solid knowledge of applicable data protection laws and regulations, familiarity with the ICO’s approach and agenda, and willingness to engage with different cultures and styles is key. The role will involve briefing very senior stakeholders so somebody who understands the importance of seeing the big picture and using the right tone and language to discuss issues will be key. The right candidate should also display an enthusiasm for the data protection, actively engaging in external forums and providing thought leadership. You will also be sensitive and knowledgeable about marketing activities and related regulations and requirements. Last but not least, intellectual curiosity and desire for breadth of workload is important.  You will rarely encounter the same issues each day and the right candidate for this role will see that as an advantage. Skills, Experience and Attributes At least 3-6 years of experience in a regulatory compliance, risk compliance or legal advice role, of which at least 2 years should have been spent specifically on data protection. Self-starter attitude with a strong eagerness to drive the group’s data protection agenda. Strong communication skills and desire for responsibility. Proactive engagement with stakeholders. Strong attention to detail. Familiar with technology and curious about embracing automation and digital solutions to data-related tasks and issues. Ability to summarise issues succinctly to senior stakeholders and to be flexible and pragmatic with advice. Curiosity and breadth of thinking; spotting issues around the corner. Acts as data protection role model and keen to develop.
WorldRemit London, UK
Feb 07, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. If this has stoked your interest then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department Research unusual or questionable transactions with the relevant department Monitor and release transactions Advising customers on the products WorldRemit offers So, what do we want from you? Fluent written and spoken English and German Bachelor’s Degree is essential Customer service experience previously would be great.  But if you genuinely care and want to help and love talking to people, that’s a great start! Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. A fondness of cake will also help! You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.  Both Full time (40 hours a week) and Part time (24 hours a week) options are available. What’s in it for you? Competitive compensation package Free breakfast every day because a good start to the day is essential! A great pension scheme for when we grow old eventually ;-) A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
WorldRemit London, UK
Feb 07, 2019
Full time
WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. If this has stoked your interest then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department Research unusual or questionable transactions with the relevant department Monitor and release transactions Advising customers on the products WorldRemit offers So, what do we want from you? Fluent written and spoken English and French Bachelor’s Degree is essential Customer service experience previously would be great.  But if you genuinely care and want to help and love talking to people, that’s a great start! Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. A fondness of cake will also help! You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.  Both Full time (40 hours a week) and Part time (24 hours a week) options are available. What’s in it for you? Competitive compensation package Free breakfast every day because a good start to the day is essential! A great pension scheme for when we grow old eventually ;-) A fun & friendly work environment with lots games including; ping pong, pool table, video games and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customer’s! #becauseofthem
WorldRemit Cebu, Philippines
Feb 07, 2019
Full time
Customer Service Executive  - with a Twist! WorldRemit - if the media's to be believed, we're the FinTech start up taking the world by storm - scooping-up awards and more than $140m in funding.  Ok... all that is true. But we're so much more. WorldRemit is changing the way people send money to family and friends. We're leading an online revolution and laying to rest old-fashioned money transfer agents. To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more.  Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy.  That includes transaction monitoring - reviewing, approving and sometimes rejecting the ore than 300,000 monthly transfers that pass through our service every month.  You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager. Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. WorldRemit has grown at an average 50% year on year and is now processing over 1 million transactions per month. The Company currently employees more than 600 employees with offices in UK, Poland, Australia, New Zealand, Philippines, USA, Canada and other locations. If this has stoked your interest, then read on a little more to find out just what you will be doing in this role. Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.  A smile on your face will go a long way too :-) Screening and verifying customer’s identification. Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department. Research unusual or questionable transactions with the relevant department. Monitor and release transactions. Advising customers on the products WorldRemit offers. So, what do we want from you? Bachelor’s Degree is essential.  Relevant customer service experience. Fluent written and spoken English. Genuinely care and want to help and love talking to people. Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas. Be a team player that can adapt to a fast-paced and changing environment. Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile. The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide. The patience of a saint :-) there are times when customers will be unhappy unfortunately.  You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience. You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.   What’s in it for you? Competitive compensation package Free snacks and coffee everyday! A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more! Opportunity to leave your mark on something special An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!