GoCardless

We’re building the payments network for the internet. Join us.

Since GoCardless was set up in 2011, we have been focussed on simplifying Direct Debit and opening up access to companies who could never previously use it. We already process over $1bn each year for thousands of businesses, and we are growing fast.

We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like the Guardian use us to dramatically reduce failure rates.

Our ambitions go beyond this: we want to break down barriers so that businesses can quickly and simply start taking payments from anyone, anywhere in the world.

Over the last year, we’ve expanded our offering for larger organisations, like the Guardian and the UK Government. We’ve also added European Direct Debit schemes, so multinational companies can collect payments across Europe with ease. We’ve recently launched in France and Germany, and in the coming year we’ll continue our global expansion, as we create a global network for recurring payments.

We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Passion Capital and Y Combinator.

GoCardless London, UK
Jun 12, 2019
Full time
About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.   The role We are seeking an ambitious and high-performing Global Campaign Manager to join our rapidly expanding team at a very exciting time. We are looking for a candidate that has successful experience in planning and executing global/local marketing campaigns that drive new customer acquisition from the small business segment. This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. Someone who is metrics driven and motivated by seeing their work contribute to the achievement of business goals. This role reports to the Head of Global Campaigns.   Responsibilities include: Own end-to-end global campaign planning, development and execution for the small business segment Create innovative, successful and measurable global demand generation campaigns to drive pipeline and self-serve (web) sign-ups Work with creative and content teams to define content goals and approach, identify and ideate on compelling storylines, and align these elements to the campaign brief, messaging documents and activation strategy to create a comprehensive and measurable content plan Develop/project manage integrated media plans for campaigns – including web marketing, nurture, paid search, social media and events – in partnership with the rest of the marketing team Partner closely with product marketing and sales to confirm/strategise on campaign themes, messaging, personas, industries and assets etc. Apply KPIs, analytics, and insights to better profile, target and re-target prospects, driving continual campaign optimisation Work with marketing operations to ensure all tracking requirements are in place for necessary performance reporting Work cross-functionally to ensure the timely execution of small business segment campaigns across all geos   Desired skills: 3-4 years of B2B marketing experience with proven success in driving demand from a small business segment. Experience marketing for software and/or SaaS services is preferred Experience of marketing within a global remit - working closely with regional teams to design and build out effective global campaigns Ability to effectively analyse performance data and leverage insights to continually improve results Experience working with CRM and marketing automation platforms such as Salesforce and Pardot Self-starter who has built campaigns from the ground up Able to prioritise competing projects Strong stakeholder management skills   We welcome a wide diversity of candidates from varying backgrounds – if you’re unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
We’re looking for talented engineers to help us reimagine how payments software looks and works. We have backend and full stack positions available at all levels – junior to senior. Our work At GoCardless we find creative ways to deliver simple solutions to complex problems. We do this by keeping our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. We build simple, reliable systems on top of technologies we understand and trust. We're primarily built in Ruby and JavaScript using Rails and Angular, and we rely on Postgres, Elasticsearch, RabbitMQ, and Chef. However, we believe in using the best technologies for each task – we have used React where server rendering is needed, Go for our infrastructure, and Python for our data analysis. We are looking for people who share our desire to build high quality products that put customers at the forefront of our development. As a member of our engineering team you will build and improve our products, add new features, and work closely with other teams across the company to define our engineering roadmap and to understand what is most important to the customer. We value learning and feedback and are committed to encouraging and supporting each other’s professional growth. Moreover, we believe in sharing our knowledge with and contributing to the wide tech community. We frequently host meetups, hackathons, and we open source projects we are proud of. Some projects we’ve done recently: An example of an open source project  for a tool for deploying ES6 applications using  System.JS and AssetGraph. Angular Style Guide. HTTP API Design Standards guide. Hutch : a Ruby library for enabling asynchronous inter-service communication in a service-oriented architecture, using RabbitMQ. Statesman : an opinionated state machine library designed to provide a robust audit trail and data integrity. What we're looking for You should apply if: You're passionate about technology. You have experience building products for the web, and have an awareness of technologies across the stack. You care deeply about building reliable, well-tested systems. You enjoy solving problems and automating responses for recurrent issues. You thrive in a culture of code review. Not essential, but nice to have: Computer Science degree, or equivalent experience. Fluency in one or more of: Ruby, Javascript, Angular, Python, or Go. In your application, please include your CV and a link to your GitHub, as well as telling us about an interesting technical project or problem that you've recently worked on recently.
GoCardless London, UK
Jun 12, 2019
Full time
GoCardless is looking for Site Reliability Engineers to help scale our infrastructure. We have thousands of businesses across Europe that are using our service to collect payments, and we hope that you can help us go global. The role As a Site Reliability Engineer you'll be part of a small team that sets the direction of the GoCardless core stack. You'll think through the moving pieces that make up our infrastructure and the complex interactions between them. You'll work with every other team within engineering – from product to data – to help build and scale the platform our product sits on. We love to be open about the work we do. Some examples are: Moving to a container-based infrastructure. Dealing with the realities of running a relational database at scale. Building a high-availability PostgreSQL cluster. Improving performance with investigative work. Day-to-day, you'll be: Troubleshooting problems across distributed systems. Building tools to manage a growing infrastructure. Deploying software to improve availability, scalability and efficiency. Understanding and automating away common problems. Investigating and fixing performance issues. Tackling challenging production issues as part of a supportive on-call team. We think you'll enjoy this role if: You believe in bringing automation to infrastructure problems, you thrive on new challenges and seemingly cryptic issues, and you're passionate about learning new things and see improvement as an iterative process. You'll rely on: Your knowledge of Unix fundamentals. Your experience in designing, analysing, and troubleshooting distributed systems. Your understanding of TCP/IP networking. Your fluency in one or more programming languages, and writing clean and effective code. Your ability to build reliable infrastructure on top of cloud computing systems. It's useful, but not essential to have: Some experience with operating PostgreSQL or a similar database. A formal education in Computer Science. Much of our team is made up of software engineers who've made the jump into the world of infrastructure, and we welcome a wide diversity of candidates. If you're unsure, we'd love to hear from you. In your application, please include your CV and a link to your GitHub profile, and tell us about an interesting technical project or problem that you’ve recently enjoyed working on.
GoCardless London, UK
Jun 12, 2019
Full time
We’re looking for talented engineers to help us reimagine how payments software looks and works.  Our work At GoCardless we find creative ways to deliver simple solutions to complex problems. We do this by keeping our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. We build simple, reliable systems on top of technologies we understand and trust. We're primarily built in Ruby and JavaScript using Rails and Angular, and we rely on Postgres, Elasticsearch, RabbitMQ, and Chef. However, we believe in using the best technologies for each task – we have used React where server rendering is needed, Go for our infrastructure, and Python for our data analysis. We are looking for people who share our desire to build high quality products that put customers at the forefront of our development. As a member of our engineering team you will build and improve our products, add new features, and work closely with other teams across the company to define our engineering roadmap and to understand what is most important to the customer. We value learning and feedback and are committed to encouraging and supporting each other’s professional growth. Moreover, we believe in sharing our knowledge with and contributing to the wide tech community. We frequently host meetups, hackathons, and we open source projects we are proud of. Some projects we’ve done recently: An example of an open source project  for a tool for deploying ES6 applications using  System.JS and AssetGraph. Angular Style Guide. HTTP API Design Standards guide. Hutch : a Ruby library for enabling asynchronous inter-service communication in a service-oriented architecture, using RabbitMQ. Statesman : an opinionated state machine library designed to provide a robust audit trail and data integrity. Who we're looking for You should apply if: You're passionate about technology. You have experience building products for the web, and have an awareness of technologies across the stack. You care deeply about building reliable, well-tested systems. You enjoy solving problems and automating responses for recurrent issues. You thrive in a culture of code review. You have experience leading projects and mentoring junior engineers  Not essential, but nice to have: Computer Science degree, or equivalent experience. Fluency in one or more of: Ruby, Javascript, Angular, Python, or Go. In your application, please include your CV and a link to your GitHub, as well as telling us about an interesting technical project or problem that you've worked on recently. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply. 
GoCardless London, UK
Jun 12, 2019
Full time
Job description GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. About a third of these never previously had access to Direct Debit, so we are transforming the way they do business. We’re looking for an exceptional Senior IT Engineering Manager to help GoCardless scale and automate our IT function.   THE ROLE IT at GoCardless cares deeply about the experience we provide, from day one. We act with people’s best interest at heart: we take responsibility for their problems and we know that there is always something we can do to help, however long it takes. As an IT Engineering Manager you will be involved in improving our internal support tools, processes and most of all scaling the team to help with the growth of the company. We believe that technology should make us more effective, so a lot of focus for IT will be in automating processes and keeping tools and applications updated. In this role you will: define long term IT strategy develop great people maintain a supportive and engaging team culture insist on high standards of technical design and implementation and ensure your systems are operationally excellent deliver project work while managing the expectations of your stakeholders plan and prioritise impactful technical investment initiatives You will also be a key contributor to: setting up robust and efficient networks Improve hiring and recruitment processes automation of tooling implementing a new inventory system ensure the security of our systems and working practices WHAT WE HAVE TO OFFER Among other things: Focus on your growth and development: regular discussions with your manager about your personal goals, feedback, coaching, learning and conference budget. A clear career progression: paths for managers and individual contributors, opportunities for growth and leadership aligned to our competencies framework. Ownership and autonomy: we give engineers problems to solve rather than specifications to implement, end to end ownership (deciding on the solution, implementing it, releasing it, maintaining it) Good work-life balance WHO WE'RE LOOKING FOR Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker. This role would suit someone with senior management experience focussed on strategy and people management responsibility. We'd love to hear from you if you are: Passionate about building motivated, highly performing teams Experienced in scaling IT in fast growing organisations Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
We’re looking for talented security engineers that can continue to build a secure GoCardless in a fast paced environment that invests in a culture of continuous feedback.   You will play a major and leading role in protecting GoCardless through the implementation of security operations programme and have the opportunity to influence and implement cutting-edge measures to prevent, detect and respond to potential cyber security threats. As a security operations engineer you will play a key role in ensuring GoCardless teams are taking all required steps in operating and building a secure product set including logging infrastructure, security monitoring solutions, anomaly detection, etc. Whether engineering a system to address a technical security hurdle, protecting our customers' data, or consulting on a wide range of security topics, you are empowered to engage and lead cross-functionally. You will be working alongside our Product Managers and audit specialists to design and implement measures that will keep GoCardless' products and systems secure. We work closely with our engineering teams whom are building simple and reliable solutions to complex problems.  We keep our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. Core responsibilities Providing subject matter expertise on various areas of security, specifically on security operations Experience on security use case development, data source on-boarding and different log management and SIEM technologies (i.e Elastic, Splunk, etc.) Monitoring of metrics associated with security controls to ensure controls are tuned for peak effectiveness Handling of security operations day-to-day activities, troubleshooting and coordinating resolution or restore using the right tools and processes (activities can be hardware or software failures, security incidents, security breaches, actively looking for threats in logs - threat hunting - etc.) Professionally manage inbound security-related calls and questions, create tickets, run security-related assessments, security-related user complains, and escalate accordingly Providing technical support for on call outside normal business hours (if required) Drive the implementation and dissemination of security KPIs Liaison with teams for security design, incident handling & education Participate in cross-team security initiatives Security tooling selection and/or creation Perform activities with minimal supervision of routine duties, demonstrate ability to solve practical problems and deal with a variety of concrete variables Perform scheduled vulnerability assessments and security testing Requirements Minimum of five years of security-related experience Strong analytical and reasoning skills Experience in other security tooling (Endpoint Security, Web/Network Scanners, SIEM and IDS/IPS, etc.) and its integration into the company systems A proven and strong depth of expertise in security engineering, system and network security, authentication and security protocols, cryptography and application security, with hands-on experience in web applications for critical 24/7 services Must have in depth, hands-on experience with security features and system admin of Linux, UNIX and Windows operating systems Must possess excellent communication skills and ability to cooperate with other business functions Understanding and exposure of message queue latest technologies such Syslog, Fluentd, GCP PubSub, Logstash, Kafka and SIEM-specific collection mechanisms (i.e. Splunk forwarders, etc.) Bonus points BSc/MSc in Computer Science or a related field, or equivalent work Experience of security in a DevOps environment is preferred and/or experience of Agile methodologies (e.g. Scrum, Kanban) A comprehensive knowledge of web application security, Experience in cloud services (GCP, AWS, etc.) Sound knowledge of the OWASP Top 10 and how they can be prevented Professional security qualifications are desirable (e.g. CISSP, Offensive Security, GIAC, etc.) Awareness and experience of the Data Protection Act, ISO 27001 and PCI-DSS Exposure with multiple scripting / programming languages (especially scripting languages such as Python, Ruby, Perl, etc) Forensic certifications or experience Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Annual payment volume at GoCardless exceeds £3.5 billion, and we’re processing up to hundreds of thousands of transactions every day. As our business grows, so does our team and there is an increasing demand for smooth IT processes across all internal functions. We’re looking for an IT Engineer who passionate about making IT infrastructure and processes as smooth as possible and providing a great experience to the many internal customers who come your way. You will be part of a small team that is responsible for managing and improving GoCardless' internal IT infrastructure and processes. We enable GoCardless’ employees to focus on what matters most to them by removing all potential distractions: from Wifi to networking problems, we are there to make everything seamless! We'll support you in finding better ways to work, and empower you to make the changes. At GoCardless, if you find something broken, you fix it. We trust you to make that happen. This role is for a seasoned IT professional that loves to solve problems that help their co-workers become faster and more efficient at their jobs, who knows the landscape of existing tools available and when to use them, and who isn’t afraid to dive into a bit of code when the existing tools don’t match our needs.   The role Day-to-day, you will manage and support our macOS fleet: Efficiently troubleshoot and resolve daily IT issues reported by end-users; Track open tickets, prioritize, and document resolution of end-user requests Work on projects to build our infrastructure from the ground up; Troubleshoot advanced problems in networks, applications and hardware; Make sure all our users and devices are compliant with our security standards; Build tools to deploy, automate and monitor infrastructure and services used by our employees.   You should apply if: You have extensive knowledge of macOS, know how to troubleshoot it; You understand how networks work, and love figuring out what’s wrong when they don’t; You like to build automation to setup, configure and manage our growing fleet of devices; You love to automate software and have a passion for open source projects; You enjoy helping out people - be it solving an issue or teaching them how to do something You have strong scripting skills and have good knowledge of at least one programming language (e.g: python, ruby) You’re comfortable using source control and asking coworkers for code reviews. You have excellent verbal and written communication skills;   It would also be nice to have: Experience with GCP, GCE Experience with G-Suite administration   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
We’re looking for talented engineers to help us reimagine how payments software looks and works. Our work At GoCardless we find creative ways to deliver simple solutions to complex problems. We do this by keeping our development cycles fast, by reviewing and adapting our plans frequently, and by investing in a culture of continuous feedback. We build simple, reliable systems on top of technologies we understand and trust. We're primarily built in Ruby and JavaScript using Rails and React, and we rely on Postgres, Elasticsearch, RabbitMQ, and Chef. However, we believe in using the best technologies for each task – we have used React where server rendering is needed, Go for our infrastructure, and Python for our data analysis. We are looking for people who share our desire to build high quality products that put customers at the forefront of our development. As a member of our engineering team you will build and improve our products, add new features, and work closely with other teams across the company to define our engineering roadmap and to understand what is most important to the customer. We value learning and feedback and are committed to encouraging and supporting each other’s professional growth. Moreover, we believe in sharing our knowledge with and contributing to the wide tech community. We frequently host meetups, hackathons, and we open source projects we are proud of. Some projects we’ve done recently: An example of an open source project  for a tool for deploying ES6 applications using  System.JS and AssetGraph. HTTP API Design Standards guide. Hutch : a Ruby library for enabling asynchronous inter-service communication in a service-oriented architecture, using RabbitMQ. Statesman : an opinionated state machine library designed to provide a robust audit trail and data integrity. Who we're looking for You should apply if you: Enjoy regular exposure to stakeholders and the leaders of our business Have a strong understanding of UI, cross-browser compatibility, general web functions and standards Have strong JavaScript experience particularly in React or Angular Have knowledge of HTML and CSS and are always seeking out best practices. Have functional knowledge or hands on design experience with Web Services Have a good understanding and grasp of security principles You care deeply about building reliable, well-tested systems. You enjoy solving problems and automating responses for recurrent issues. You sweat the details and care deeply about building memorable web experiences. You thrive in a culture of peer review. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
We’re looking for exceptional managers to help GoCardless build a global payments platform for the 21st century. GoCardless’ annual payment volume exceeds £1 billion, and we’re processing up to hundreds of thousands of transactions per day.  The company is growing fast and there is an increasing demand for creative, agile and high quality work from our engineering group. We believe in using the best technology for the task and we’re heavy users of Angular, Ruby on Rails and PostgreSQL. Our applications run in Docker containers.  We use some React for static web pages, Python for our data projects and Go is used by our infrastructure team. Our planning and delivery processes are agile and loosely based on Scrum. Right now we’re improving the customer experience for first time users of our developer APIs and user dashboards, we’re scaling our payments systems to handle ten times our current processing capacity and we’re investing in our infrastructure for improved resilience. We like to share what we learn on our  engineering blog The role We want to hire software engineering managers to help us build the most creative and fulfilled product engineering team. You will lead talented and creative engineers who build products and systems they are proud of. You will push for exceptionally high quality work and empower our engineers to make a big impact. We’re looking for competent and passionate engineers who want to stay hands-on but primarily focus on leadership and management. You will have responsibility for one or more teams of between 3 and 6 software engineers and you’ll work closely with commercial and operational stakeholders. In this role you will: implement and deploy engineering work with your team hire and develop great people maintain a supportive and engaging team culture insist on high standards of technical design and implementation and ensure your systems are operationally excellent deliver project work while managing the expectations of your stakeholders plan and prioritise impactful technical investment initiatives for your teams You will also be a key contributor to: improve hiring and recruitment processes develop product objectives invest in GoCardless’ overall technical architecture ensure the security of our systems and working practices What we're looking for Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker. This role would suit someone with previous management experience, or a technical leader who wants people management responsibility. We'd love to hear from you if you are: Passionate about building motivated, highly performing teams Passionate about technology and want to stay hands-on Experienced in building products for the web, and have an awareness of technologies across the stack Professionally experienced in coding at least one of the following, or similar: Ruby, Python, Go, Elixir, Java, C++, Javascript Committed to building reliable, well-tested systems Enthusiastic about working in a strong culture of testing and code review Qualified with a Computer Science degree or equivalent experience In your application, please include your CV, a link to your GitHub profile if you have one and a brief description of an interesting project you have delivered as a leader. Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
Jun 12, 2019
Full time
We're looking for amazing security engineers to join our team and continue to build a secure GoCardless. We're operating in the dynamic environment of FinTech, so Security is something we take very seriously. We take this as an opportunity to create and implement state of the art measures to minimise exposures and vulnerabilities. As an App Security engineer, you will play a key role in ensuring GoCardless teams are taking all required steps in building a secure product set including application penetration testing, threat modelling, design reviews, developing our internal tooling and procedures. Whether you are engineering a system to address a technical security hurdle, protecting our customers' data, or consulting on a wide range of security topics, you are empowered to engage and lead across business units. You will be working alongside our Product Managers and audit specialists to design and implement measures that will keep GoCardless' platform secure. We work closely with our engineering teams whom are building simple and reliable solutions to complex problems. We keep our development cycles fast, by reviewing and adapting our plans frequently and by investing in a culture of continuous feedback. We're primarily built in Ruby and JavaScript using Rails, and we rely on Postgres, ElasticSearch, GCP and Chef. However, we believe in using the best technologies for each task – we have used React where server rendering is needed, Go for our infrastructure, and Python for our data analysis. What you'll do Implement measures to secure and protect the GoCardless products and systems. Perform design reviews and Threat modelling of GoCardless services and products Perform vulnerability assessments and security testing (we'll expect you to already know the type of security vulnerabilities a company like ours faces) Providing subject matter expertise on all areas of security and privacy throughout the Software Development lifecycle Working with development teams for design, code reviews & education continually seeking to shift left Participate in cross-team security initiatives Contribute in the formulation of our security strategy Drive the implementation and dissemination of security critical metrics. Automating and continually improving our approaches through development of tooling and procedures What you'll need STEM degree or related field, or equivalent work experience. Experience in vulnerability testing and auditing techniques Hands on experience with scripting and proficiency in programming Strong analytical and reasoning skills A proven and strong depth of expertise in security engineering, system and network security, authentication and security protocols, cryptography and application security, with hands-on experience in web applications for critical 24/7 services A proven understanding of web application security and security architecture applying defence in depth Able to use and interpret the results from software tools and security testing tooling such as NMap, Nessus, dig, MITM proxies, wireshark. Can conduct penetration testing / vulnerability assessment on networks, applications within both traditional environments and cloud services, vulnerability assessment, web application testing for OWASP top 10 vulnerabilities. Not essential, but nice to have Computer Science degree, or equivalent experience. Fluency in one or more of: Ruby, Python, or Go Experience of security in a DevOps environment is preferred and/or experience of Agile methodologies (e.g. Scrum, Kanban) Experience in multiple programming languages (especially scripting languages such as Python, Ruby, Perl, etc) A comprehensive knowledge of Web application security Experience in security tooling (Burp proxy, Web/Network Scanners, Static code analysers, etc.) and its integration into the company systems. Experience in cloud services such as GCP and AWS Sound knowledge of the OWASP Top 10 and how they can be prevented Knowledge of the latest industry threats Experience of performing security design reviews, threat modelling and risk assessments Professional security qualifications are desirable (e.g. CISSP, Offensive Security, Sans Institute, etc.) Awareness and experience of the Data Protection Act, ISO 27001 and PCI-DSS You should apply if: You're passionate about security and technology You care deeply about building reliable, well-tested and secure systems You enjoy solving problems and automating responses for recurrent issues You thrive in a culture of code review You enjoy working in a diverse company that welcomes fresh thinking
GoCardless London, UK
May 29, 2019
Full time
Responsible for cash management at GoCardless, principally segregation of client money About us Since GoCardless was set up in 2011, we have been focused on taking the pain out of getting paid so that our customers can focus on what they do best. We already process over £7bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast-growing companies like Funding Circle use us to power their growth; established companies like TripAdvisor use us to dramatically reduce failure rates. We’ve been spending the last year expanding our offering outside of UK and Europe and are now operating 7 different payment schemes (and will be adding the US early next year) and serving merchants in over 30 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ). We’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Financial Control and Reporting Team The Financial Control and Reporting is now in an exciting transitional stage with many new projects to get involved in as the company expands. It’s a great time to join the team and we are seeking candidates to develop throughout their training and then onto future opportunities at Gocardless. The team: Manages the month end close and management account production Ensures that all of the company's financial practices are in line in statutory regulations and legislation Has responsibility for ensuring aspects of FCA compliance, including capital adequacy testing Manages debt facilities, business bank accounts, fee sweep reconciliations, client money reconciliations, foreign exchange risk, cash flow, Treasury policy related to business funds and maintains relationships with banking institutions and the internal teams, especially Banking Operations Has responsibility for the preparation and filing of statutory accounts in the jurisdictions in which we operate Manages group and local audits and maintains relationships with auditors and tax advisors Manages billing, accounts receivable and payable Manages payroll Has responsibility for UK & international tax, VAT and corporate structure management, as well as relations with HMRC Has responsibility for financial processes and controls Has responsibility for financial systems (incl Netsuite)   The Role Optimise procedures for the daily reconciliation of the fee sweep transactions between Merchant funds and the business bank accounts to the underlying Product reports. Fee sweeps are a combination of: revenue/ revenue credits from payment transactions; funding for chargebacks and refunds; repayment of previous funding made from the business accounts. This process is essential to maintain compliance with safeguarding requirements. Perform the daily reconciliations of the fee sweep transactions. Working with the Product and Banking Operations teams enhance procedures for the daily reconciliation of client funds and prepare these reconciliations daily.   Explain variances in daily movements of client funds and business funds Manage relationships with lending banks Manage relationships with business banking partners in all jurisdictions Coordinate hedging policy and operations Perform the credit check assessment for a number of prospective Merchants with high value committed revenues.   What we're looking for You have substantial experience (over 5 years) in a similar position in an FCA regulated organisation You are familiar with FCA requirements relating to the safeguarding of client funds and are experienced in the operation of procedures to ensure compliance with these rules You can demonstrate experience in the management of Treasury operations in an international business You have implemented complicated reconciliation processes and are proficient with MS Excel You have integrity and an analytical approach Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
Responsible for cash management at GoCardless, principally segregation of client money About us Since GoCardless was set up in 2011, we have been focused on taking the pain out of getting paid so that our customers can focus on what they do best. We already process over £7bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast-growing companies like Funding Circle use us to power their growth; established companies like TripAdvisor use us to dramatically reduce failure rates. We’ve been spending the last year expanding our offering outside of UK and Europe and are now operating 7 different payment schemes (and will be adding the US early next year) and serving merchants in over 30 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ). We’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Financial Control and Reporting Team The Financial Control and Reporting is now in an exciting transitional stage with many new projects to get involved in as the company expands. It’s a great time to join the team and we are seeking candidates to develop throughout their training and then onto future opportunities at Gocardless. The team: Manages the month end close and management account production Ensures that all of the company's financial practices are in line in statutory regulations and legislation Has responsibility for ensuring aspects of FCA compliance, including capital adequacy testing Manages debt facilities, business bank accounts, fee sweep reconciliations, client money reconciliations, foreign exchange risk, cash flow, Treasury policy related to business funds and maintains relationships with banking institutions and the internal teams, especially Banking Operations Has responsibility for the preparation and filing of statutory accounts in the jurisdictions in which we operate Manages group and local audits and maintains relationships with auditors and tax advisors Manages billing, accounts receivable and payable Manages payroll Has responsibility for UK & international tax, VAT and corporate structure management, as well as relations with HMRC Has responsibility for financial processes and controls Has responsibility for financial systems (incl Netsuite)   The Role Optimise procedures for the daily reconciliation of the fee sweep transactions between Merchant funds and the business bank accounts to the underlying Product reports. Fee sweeps are a combination of: revenue/ revenue credits from payment transactions; funding for chargebacks and refunds; repayment of previous funding made from the business accounts. This process is essential to maintain compliance with safeguarding requirements. Perform the daily reconciliations of the fee sweep transactions. Working with the Product and Banking Operations teams enhance procedures for the daily reconciliation of client funds and prepare these reconciliations daily.   Explain variances in daily movements of client funds and business funds Manage relationships with lending banks Manage relationships with business banking partners in all jurisdictions Coordinate hedging policy and operations Perform the credit check assessment for a number of prospective Merchants with high value committed revenues.   What we're looking for You have substantial experience (over 5 years) in a similar position in an FCA regulated organisation You are familiar with FCA requirements relating to the safeguarding of client funds and are experienced in the operation of procedures to ensure compliance with these rules You can demonstrate experience in the management of Treasury operations in an international business You have implemented complicated reconciliation processes and are proficient with MS Excel You have integrity and an analytical approach Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
We’re looking for a passionate individual to join our People team. You will support the growth of our Sales and Marketing departments, and act as a true business partner through our next phase of expansion. GoCardless is growing fast. We’re at a pivotal point in our growth and are now processing millions of payments every month. We serve thousands of small and medium-sized businesses, as well as multinational companies such as Thomas Cook, the Guardian, and Box. As our business grows, so does our team, and the People team is at the heart of bringing in the best candidates for GoCardless - those who have the skills, and who embody our culture. The role You'll be GoCardless’ ambassador, talking to people about what we're passionate about: building a great team of individuals motivated to work together to achieve our vision of becoming a global payments network. You care deeply about the experience of your candidates, and you’ll pay attention to all the details that make their journey through the hiring process the best it can be from start to finish. You’ll be responsible for: Sourcing, attracting and engaging candidates through the broad spectrum of channels and initiatives Conducting initial phone interviews and identifying the very best talent in the market for GoCardless Supporting the Talent Team to develop highly effective recruiting and sourcing strategies with hiring managers Creating new and innovative channels to attract quality candidates: from headhunting to networking tools, to acting as GoCardless’ brand ambassador at events Improving our hiring tools and processes based on data-driven decision-making Collaborating with teams across the company to drive forward our employer brand We think you’ll enjoy this role if: You truly appreciate the importance of culture and engagement in growing teams, and you want to play a vital role in building GoCardless’ employer brand, generating awareness across key online and offline channels. You are looking to build on your experience. You will have the opportunity to work alongside experienced Talent Partners, improving your ability to build relationships and communicate effectively with stakeholders.  We’d love to hear from you if: You have in-depth experience of running high growth recruitment programmes in a fast-growing tech focussed business, ideally within Sales, Marketing or Operations from an internal talent role or as a talent partner through an RPO or similar You’re passionate about delivering an amazing candidate experience You have an analytical mindset, and you make data-driven recruitment strategy decisions You’re knowledgeable about the best channels, ATS, and other recruitment technologies in the market You enjoy sourcing & love finding new and innovative ways to approach the best talent in the market as well as tried and tested ones You have great communication, interpersonal, and customer service skills, and you’re able to build strong and productive relationships
GoCardless London, UK
May 29, 2019
Full time
We’re looking for a passionate, tech recruiter to join our People team. You will support the growth of our Product Development departments in London, which include; Data, Software Engineering, Product Management, Design, Security. GoCardless is growing fast. We’re at a pivotal point in our growth and are now processing millions of payments every month. We serve 40,000 thousand small and medium-sized businesses, as well as multinational companies such as Thomas Cook, the Guardian, and Box. As our business grows, so does our team, and the People team is at the heart of bringing in the best candidates for GoCardless - those who have the technical skills, and who embody our culture. The role You'll be GoCardless’ ambassador, talking to people about what we're passionate about building a great team of individuals motivated to work together to achieve our  vision  of becoming a global payments network. You care deeply about the experience of your candidates, and you’ll pay attention to all the details that make their journey through the hiring process the best it can be from start to finish. You’ll be responsible for: Working with hiring managers to develop highly effective recruiting and sourcing strategies Sourcing, attracting and engaging candidates through the broad spectrum of channels and initiatives Creating and discovering new and innovative channels to attract quality candidates: from headhunting to networking tools, to acting as GoCardless’ brand ambassador at events Improving our hiring tools and processes based on data-driven decision-making Collaborating with teams across the company to drive forward our employer brand We think you’ll enjoy this role if: You truly appreciate the importance of culture and engagement in growing teams, and you want to play a vital role in building GoCardless’ employer brand and generating awareness across key online and offline channels. You are looking to build on your experience. You will have the opportunity to work alongside experienced Talent Partners, improving your ability to build relationships and communicate effectively with stakeholders. We’d love to hear from you if: You have experience of running high growth technical recruitment programmes in a fast-growing tech focussed business through an internal talent or RPO role You’re passionate about delivering an amazing candidate experience You have great communication, interpersonal, and customer service skills, and you’re able to build strong and productive relationships You’re detail oriented, able to prioritise amongst multiple functions and manage time efficiently You’re a team player, capable of working with people from different backgrounds and experience Most importantly, you like to discuss technical topics and enjoy staying up to date with the technical market This role would ideally suit someone with previous experience in a fast-paced, high growth startup. However our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using. Today, we help over 35,000 businesses across the UK, Europe, Australia and New Zealand to collect payments, and we’re growing fast. Already in 2018 we’ve opened offices in France and Australia, with another to follow soon in Germany. Our strategic partnerships with market-leading platforms such as Zuora, Xero and Chargebee have been critical to our global success and have allowed us to work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates. Our HQ is in London and we’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.  The Business Operations & Strategy team The mission of the Business Operations and Strategy team is to help GoCardless make high-quality decisions and to translate these decisions into action. We are a small team and report directly into the CEO. As a team, our work is project-based and wide-ranging. Recent priorities have included designing and implementing a customer segmentation, forecasting Revenue and developing a new organisation design. In each case, the team has owned the analysis and then worked closely with key stakeholders (CEO & Management) both to form recommendations and to determine how best to implement them. In some instances, the team also takes direct responsibility for delivering cross-functional programmes, by ensuring that these programmes get into implementation and guiding them to fast and pragmatic execution. The Business Operations and Strategy team is based in our London HQ.   The role As a Senior Project Manager, you will report into the Director of Business Operations and Strategy, working closely also with the CEO, CPTO and other members of the Exec team to deliver some of GoCardless’ most critical transformation programmes. On a day-to-day basis, this will include: Scoping programmes, defining workstreams and identifying the right owners for each Creating programme plans, with detailed timelines and deliverables Establishing resourcing requirements (including budgets, sequencing and headcount) Identifying dependencies and adjust sequencing of activities to mitigate against them Establishing programme governance, including meeting cadence and stakeholders Coordinating between different stakeholders and facilitating knowledge sharing Delivering accurate reporting of programme status (including KPIs), resolving issues independently where possible and escalating on a timely basis where it is not Creating transparency about programme status through proactive communication with stakeholders across the business Analysing risks and maintaining a risk register on individual programmes   You should apply if:   You have prior experience of delivering programmes, ideally in a transformation office (knowledge of Lean or Six Sigma would be a plus, but is not a prerequisite) You are comfortable working with programme management software You have excellent attention to detail, but are also able to maintain an overall perspective on programme status You are a structured thinker and able to distil and simplify complex problems You have high confidence, but low ego: able to be assertive and robust in your own judgement but also flexible and responsive to suggestion You are a strong team player and are comfortable collaborating with senior stakeholders across a global organisation You have strong written and verbal communication skills You have strong analytical skills   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.    
GoCardless London, UK
May 29, 2019
Full time
As our business grows, so does our team, and the People team is at the heart of the company culture. Our aim is to provide our employees with all the tools they need to be successful at work, by driving people programmes that have a direct impact on teams happiness, efficiency and productivity.   The role We’re looking for a Senior People Partner who will demonstrate a true passion for the teams they support, and who is driven by a desire to influence through data. You’ll be developing and delivering innovative people initiatives, driving organisational effectiveness and prove guidance about scaling effective teams. As a Senior People Partner in a fast growth technology business you will have the opportunity to define your day to day work and your career path at GC.   You’ll be responsible for: Responsible for facilitating how our culture and values are represented across the company - how they influence behaviours, how teams work together, and how managers can reinforce and role model them Operating as the key HR contact for the leaders in your client groups, providing coaching and guidance across the employee lifecycle, including performance development and capability, employee engagement, employee relations, talent management, and succession planning Identifying learning opportunities and requirements for your teams, research and recommend solutions that support employee development & succession plans Take the lead on key strategic people projects and work with the team to define, develop and deliver these projects in line with business objectives Provide coaching, mentoring and assistance to other people team members to help them develop their people partnering capabilities     We’d love to hear from you if: You have previous experience in a HR business partner role, and a strong background in technology or fast-growth You’re able to influence, coach, and develop effective working relationships with employees at all levels, gaining their acceptance, and driving change You are intellectually curious, and you can bring valuable insights into the team and business You have worked in a high growth business (eg a scale up) and you thrive in dynamic working environments You have a data driven approach to problem solving   Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
About us Since GoCardless was set up in 2011, we have been focused on taking the pain out of getting paid so that our customers can focus on what they do best. We already process over £7bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast-growing companies like Funding Circle use us to power their growth; established companies like TripAdvisor use us to dramatically reduce failure rates. We’ve been spending the last year expanding our offering outside of UK and Europe and are now operating 7 different payment schemes (and will be adding the US early next year) and serving merchants in over 30 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ). We’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   About the Team The underwriting function is at the forefront of GoCardless’ expansion and scaling - both domestically and abroad. We enable the business to move into new markets and geographies when optimising the trade-off between revenue and credit exposure and delivering positive customer outcomes. This is all whilst ensuring that deals get done at scale and within our risk appetite.   About the Role Your responsibilities will be to   Develop underwriting standards that will mitigate risk while enabling revenue growth and by driving profitability opportunities   Work with product team to build data-driven models to make effective and consistent credit risk decisions Ensure underwriting standards are met by developing team members through monitoring, ongoing feedback and training   Manage the risk of the portfolio by reviewing portfolio performance, taking necessary measures and escalating when necessary Build, develop and lead an underwriting team that is resourced appropriately and upskilled continuously Develop internal and external relationships, represent GoCardless in relevant forums to influence the company or industry-wide decisions and developments Drive efficiency gains with a data-driven approach through process improvements and automation   What we're looking for You have proven skills and track record in credit risk management, preferably with a significant e-commerce component. Data production and manipulation is the base for everything you do - you are an expert in Excel and in SQL You have developed automated credit risk decision-making models and loss forecasting in business lending - with proven benefits. You have a proven record of improving internal processes, demonstrated by cost reduction and better customer experience You are easily dissatisfied with how things are run - you frequently feel the urge to act when someone tells you “this is how we’ve always done it” You have a tremendous sense of urgency tempered by the ability to keep calm under pressure You have high energy, are a self-starter with strong leadership skills   Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
Protect GoCardless from financial and reputational risk by conducting moderate to complex risk analysis, fraud investigations and underwriting account applications. About GC Since GoCardless was set up in 2011, we have been focused on taking the pain out of getting paid so that our customers can focus on what they do best. We already process over £7bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast-growing companies like Funding Circle use us to power their growth; established companies like TripAdvisor use us to dramatically reduce failure rates. We’ve been spending the last year expanding our offering outside of UK and Europe and are now operating 7 different payment schemes (and will be adding the US early next year) and serving merchants in over 30 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ). We’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator. About the team Every day you’re working as part of a small, close-knit risk team, conducting moderate to complex risk analysis, fraud investigations and underwriting account applications, while ensuring compliance with onboarding guidelines/policies, in order to protect GoCardless from financial and reputational risk. About the role Minimising fraud losses by resolving risk alerts based on data analysis through following GoCardless Risk policies and processes Delivering high levels of customer satisfaction to internal and external stakeholders whilst resolving risk related queries Performing underwriting activities for high-risk merchants applications and communicate decisions clearly and concisely to both internal and external stakeholders Developing monitoring programmes for high-risk merchants to reduce financial exposure Building and maintaining relationships with Sales, Business Intelligence, Compliance, Legal and Support teams to ensure timely resolution to cross-functional issues Maintaining fraud analysis models to improve efficiency and effectiveness You’ll act as a risk advocate in order to reduce the risk exposure of GoCardless. You will be reviewing and resolving risk alerts to reduce losses, responding to merchant /internal stakeholder requests related to risk matters, providing data insight to help with decision making... What we're looking for You are curious about the fraud trends and about researching/finding technical solutions based on patterns/issues You are easily dissatisfied with how things are run - you frequently feel the urge to act when someone tells you “this is how we’ve always done it” You have a tremendous sense of urgency tempered by the ability to keep calm under pressure Data production and manipulation is the base for everything you do - you are an expert in Excel and in SQL or Looker You have a proven record of improving internal processes, demonstrated by cost reduction and better customer experience You are a great team player, who has attention to detail and can perform tasks with accuracy You have the ability to read and interpret credit bureau reports and analyse corporate financial statements. Benefits Generous holiday allowance Private health insurance Private pension scheme Flexible working hours Generous maternity & paternity leave Training budget for your personal dev Breakfast, drinks and snacks Company lunch every month Volunteer time Yoga, football and basketball Plus many more Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, UK
May 29, 2019
Full time
Manage and execute our critical payment processes   About GC Since GoCardless was set up in 2011, we have been focused on taking pain out of getting paid so that our customers can focus on what they do best. We already process over £7bn each year for thousands of businesses, and we are growing fast. We work with a huge range of organisations: from small gyms and scout groups to large energy providers and travel companies, all using us to reduce admin and power their growth. We’ve been spending the last year expanding our offering outside of UK and Europe and are now operating 7 different payment schemes (and will be adding the US soon) and serving merchants in over 30 countries, with offices in Melbourne, Paris, Munich and of course, London (our HQ). We’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   About the team The Payment Operations team is crucial to GoCardless’ global payment processing. We are responsible for ensuring GoCardless’ customers are paid on time, every time, anywhere in the world. Working alongside our Engineering team, we are building a world class payment operation and need your help to get there.   About the role We’re looking for a dedicated individual to join our Payments Operations team. You will be responsible for the day to day running of our critical payment processes - which are the core part of GoCardless that makes sure money gets from A to B every day. Customers rely on us to process their payments correctly, so it’s vital that you can ensure timely, accurate and compliant payment processing and take care of any manual interventions required. Based in our London office, you will interact with a number of different teams across the company, such as Customer Support, Risk and Compliance and Engineering, to tackle our customers’ payment queries. You will also speak with external parties, such as banks and suppliers, so being able to communicate in a clear and concise manner is imperative. This role will give you a good understanding of a number of payment systems across the world and an opportunity to learn the key players in each. A key focus will be to document team processes, mainly around how these payment systems work, in order to enhance and share knowledge across GoCardless. We are expanding internationally so shift work will be required to make sure we process payments across different time zones.   What we're looking for You have exceptional attention to detail, are organised and diligent You don’t lose focus and always look for ways to improve - even if the task is repetitive You have a tremendous sense of urgency tempered by the ability to keep calm under pressure You’re curious to learn and not afraid to ask when you don’t know the answer You are keen to share knowledge You can prioritise multiple tasks and switch between them effortlessly You have an immense sense of ownership and proactively fix problems when problems occurs You like to dive into details to find the right answer and always follow through to the end You have excellent written and verbal communication skills You have strong analytical skills and can identify where improvements are needed Prior knowledge of payments is a plus but not a requirement. We will teach you what you need to know!   Benefits Generous holiday allowance Private health insurance Private pension scheme Flexible working hours Generous maternity & paternity leave Training budget for your personal development Breakfast, drinks and snacks Company lunch every month Volunteer time Yoga, football and basketball Plus many more Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.