GoCardless

We’re building the payments network for the internet. Join us.

Since GoCardless was set up in 2011, we have been focussed on simplifying Direct Debit and opening up access to companies who could never previously use it. We already process over $1bn each year for thousands of businesses, and we are growing fast.

We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like the Guardian use us to dramatically reduce failure rates.

Our ambitions go beyond this: we want to break down barriers so that businesses can quickly and simply start taking payments from anyone, anywhere in the world.

Over the last year, we’ve expanded our offering for larger organisations, like the Guardian and the UK Government. We’ve also added European Direct Debit schemes, so multinational companies can collect payments across Europe with ease. We’ve recently launched in France and Germany, and in the coming year we’ll continue our global expansion, as we create a global network for recurring payments.

We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Passion Capital and Y Combinator.

GoCardless London, UK
May 22, 2019
Full time
We’re designing the future of recurring payments at GoCardless and we’re looking for a talented Lead Creative Designer to help us do it.   GoCardless is designing the future of recurring payments. It’s our mission to take the pain out of payments so our merchants can focus on their business. We help to do this by linking together payment schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. A bit about Design at GoCardless Design at GoCardless is made up of Creative and Product Design. The Creative Design team embraces a large variety of principles from print and illustration through to 3D and motion design. We pride ourselves on being an in house team that functions as an agency while benefiting from in-depth industry knowledge and having the freedom to push creativity in an exciting new tech sector. We have the ambition to lead the way for brand design within our industry and are looking for outstanding people to help us. We’ve just secured our Series E funding of $75 million which means we’re investing heavily in our brand and going global as a business, so it’s a great time to join!   For an overview of the type of work we get up to, please take a look at gocardless.design   What you’ll bring to the team Awesome senior level hands-on ability. Expert creative design skills supported by solid and logical rationales Experience shaping brands with proven results and understands the power of design in business. Experience with design practices both structure-oriented (creating and implementing design systems, brand standards, templates, brochures, signage etc…) and surface-oriented (using design theories such as colour and typography to push the boundaries of the brand). Experience in an enablement set-up, helping to schedule, prioritise and complete projects requests from the business. Experience working with Marketing and Sales stakeholders. Experience with applying best practices to ensure designs are on-brand and executed to a high standard. Experience line managing designers with proactive leadership. Experience interviewing and hiring designers of all levels. Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams. Okay, so what’s the role? As a Lead Creative Designer reporting into the Head of Design, you’ll set the vision and direction of the Creative Design team. Help your designers level up. Help guide your team, lead constructive critiques and oversee the success of projects. Be the guardian for your team’s health, ensuring they have the right tools, software, policies and processes. You’ll be involved with design work where needed and have the ability to execute to a high level. Lead on hiring, training and performance reviews. Identify the best new and emerging talent to grow and develop. You'll help prioritise and allocate jobs for the team, ensuring projects are correctly cast. You’ll design the creative strategy with the Head of Design and be comfortable selling in ideas to C-Level. You'll work with designers to build out our brand to encapsulate the personality of GoCardless. Empower designers and the broader organisation to utilise techniques to solve problems across the business. Will help advocate for Design, educating the business and the broader community on the value of the team and function brings. Communicate the excellent work and thinking of your designers with both internal and external communications. You’ll build relationships with external services such as photographers, illustrators and printers to ensure our output is eye-catching and innovative.   Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you.
GoCardless London, UK
Apr 17, 2019
Full time
We’re designing the future of recurring payments at GoCardless and we’re looking for a talented Creative Design Manager to help us do it.   GoCardless is designing the future of recurring payments. It’s our mission to take the pain out of payments so our merchants can focus on their business. We help to do this by linking together payment schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. A bit about Design at GoCardless Design at GoCardless is made up of Creative and Product Design. The Creative Design team embraces a large variety of principles from print and illustration through to 3D and motion design. We pride ourselves on being an in house team that functions as an agency while benefiting from in-depth industry knowledge and having the freedom to push creativity in an exciting new tech sector. We have the ambition to lead the way for brand design within our industry and are looking for outstanding people to help us. We’ve just secured our Series E funding of $75 million which means we’re investing heavily in our brand and going global as a business, so it’s a great time to join! For an overview of the type of work we get up to, please take a look at  gocardless.design   What you’ll bring to the team   Awesome senior level hands-on ability. Expert creative design skills supported by solid and logical rationales Experience shaping brands with proven results and understands the power of design in business. Experience with design practices both structure-oriented (creating and implementing design systems, brand standards, templates, brochures, signage etc…) and surface-oriented (using design theories such as colour and typography to push the boundaries of the brand). Experience in an enablement set-up, helping to schedule, prioritise and complete projects requests from the business. Experience working with Marketing and Sales stakeholders. Experience with applying best practices to ensure designs are on-brand and executed to a high standard. Experience line managing designers with proactive leadership. Experience interviewing and hiring designers of all levels. Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.   Okay, so what’s the role?   As a Design Manager reporting into the Head of Design, you’ll set the vision and direction of the Creative Design team. Help your designers level up. Help guide your team, lead constructive critiques and oversee the success of projects. Be the guardian for your team’s health, ensuring they have the right tools, software, policies and processes. You’ll be involved with design work where needed and have the ability to execute to a high level. Lead on hiring, training and performance reviews. Identify the best new and emerging talent to grow and develop. You'll help prioritise and allocate jobs for the team, ensuring projects are correctly cast. You’ll design the creative strategy with the Head of Design and be comfortable selling in ideas to C-Level. You'll work with designers to build out our brand to encapsulate the personality of GoCardless. Empower designers and the broader organisation to utilise techniques to solve problems across the business. Will help advocate for Design, educating the business and the broader community on the value of the team and function brings. Communicate the excellent work and thinking of your designers with both internal and external communications. You’ll build relationships with external services such as photographers, illustrators and printers to ensure our output is eye-catching and innovative. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you.
GoCardless London, UK
Apr 17, 2019
Full time
The Role We are seeking an enthusiastic, confident and highly motivated Events Manager to join the Marketing team. You will be responsible for the events strategy for GoCardless, as well as planning and implementation of GoCardless events programme, ensuring it is in line with the firm's strategic priorities and demonstrates maximum return on investment. You will be a creative thinker and have the ability to keep calm in a busy environment. Your professionalism will be key to every aspect of the role and you will possess exceptional time management, multi-tasking, interpersonal skills. The ideal applicant will be an effective communicator, be flexible, and have a "hands on" approach. You will take ownership of a combination of attended and organised events; acting as the project owner from taking the initial brief, agreeing objectives and preparing a cost estimate, through to implementation and measuring ROI, delivering several events simultaneously, on time, to budget and with a focus on results. You will also be required to build strong working relationships. This will include building visibility internally and becoming a key point of contact for events, and also maintaining a network of core, quality external suppliers. You will have the opportunity to work across a range of external and internal events including, but not limited to, in-house seminars and conferences, off-site private dinners and exhibitions.   What we're looking for Confident communication skills and the ability to establish productive relationships with people at all levels. Professional, enthusiastic, self-motivated problem solver. Excellent project management, time management and organisation skills Strong communication skills and the ability to develop and maintain trusted relationships with key business stakeholders. Ability to manage budgets - keep budget trackers on every event and update overall budget tracker. Ensure value for money at all times when obtaining quotes for any supplies or services. Write and manage briefs for our in-house studio ensuring the design team are clear on the objectives, deadlines are met and output is always of the highest quality. Measure and learn to deliver actionable MI and reporting to demonstrate the value of events to the business and use learning’s to refine and improve future events. Excellent attention to detail is imperative Competent events professional with minimum 3-4 years events experience with the ability to manage events from conception to completion. Proven ability to manage events, multi-task and manage senior stakeholders to ensure work is delivered on time and within pre-agreed budgets.
GoCardless London, UK
Apr 17, 2019
Full time
About us At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.   We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.   The role You will assist planning and implementing our paid digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers. You’ll be hands-on, helping managing each of the core paid digital channels. Your responsibilities will include: Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets. Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses). Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels. Launch our first global enterprise campaign on LinkedIn in North America. Build out A/B audience tests to optimise ad copy and landing pages for conversion. Work closely with our design team to prepare engaging creative (images and videos) to support online ad campaigns. Create compelling ad copy for new digital campaigns. Research new digital performance channels and platforms to test from video advertising  to programmatic display. Use analytics tools including like GA and Looker as well as insights from our CRM (SalesForce) to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.   The ideal candidate You have worked on digital demand generation campaigns for a B2B company before. You have at least two years of hands on digital performance marketing experience at an agency or inhouse. You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more. You’re fluent in English - any additional languages are a plus. You’re analytical, numerate and very familiar with Excel and Google Analytics. You’re a critical thinker and like to ask lots of questions. You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts. You are incredibly organised and have impeccable project management skills. You are not afraid of hands on work in a fast paced environment.   This role would suit someone with an analytical or marketing degree with initial experience in digital marketing. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Apr 17, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.   The opportunity GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences. We’re looking for an outstanding Head of Content to lead our Content, Editorial and Social Media functions, to drive customer acquisition, build our brand and make us the leading advice platform globally for businesses taking recurring payments. The role Reporting into the CMO, the Head of Content will lead our global content strategy, driving customer acquisition, activation and retention through content, and building brand awareness. You’ll take overall responsibility for our content and organic social roadmap, driving traffic to our website, delivering content leads and supporting our marketing and PR campaigns with great content. You’ll ensure the quality and consistency of our content across different channels including online and events, and you’ll oversee the development of our organic social channels to drive conversation and engagement.  Metric-driven, you’ll regularly monitor and report on budget and performance to the CMO, Marketing team and wider business stakeholders. As team lead, you’ll ensure that our Content and Social team has the right resources and support to succeed, while building the team in line with our growth ambitions. As a member of our Marketing leadership team, you’ll make sure the Content and Social team is working in sync with other teams including Comms, Demand Generation, Product Marketing, Partnerships, Creative Design and Talent, and you’ll represent the function in cross-business projects. What we are looking for: Proven experience driving business results through content and social marketing Experience managing content, editorial and social media teams Experience managing marketing budgets Metric-driven with analytical approach to understanding performance Strategic, with strong execution focus Collaborative, relationship builder that likes to work cross-functionally Experience sourcing and managing freelancers, contractors and agencies Experience hiring and building successful teams We welcome diversity of professional backgrounds– if you're unsure, do apply. In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
GoCardless London, UK
Apr 17, 2019
Full time
About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.   The Role We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base. The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base. Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership.. This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.   Responsibilities include: Drive account specific marketing planning aligned to sales strategies Be responsible for defining and building out the Global Enterprise prospect base Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement Regularly produce reports on success of campaigns and programs across platforms   Desired skills: 3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills Self-starter who has built programs from the ground up Experience defining and scoping ABM techstacks Able to prioritise competing projects Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Apr 17, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency. The Role  We are looking for a passionate Customer Marketing Manager looking for an opportunity to develop and own a new and exciting role.    As a highly successful SaaS company we have acquired 40k customers globally. This exciting new role has been created to focus on communications to support activation, upsell, cross-sell and increase customer reach as well as maximise customer lifetime value.   Core Responsibilities: Developing a deep understanding of our customers and their customer journey post-sign-up. Defining a roadmap of activities that will engage and retain existing customers to ensure optimal activation, upsell and cross sell outcomes. Own non-commercial customer communications including but not limited to crisis communications, customer surveys, features updates, product launches and pricing or terms and conditions changes. Campaign planning and management - Analysing customer data to identify potential upsell/cross sell/adoption opportunities and liaise with key stakeholders across the business to develop and execute targeted campaigns. Owning and monitoring budget spend, and ensuring ROI from all activities. Customer reference and advocacy programs - building rapport and engagement with the UK customer reference base to ensure we have customer advocates across different sectors, roles and sizes. Work with teams across Sales, Marketing, Design, Product and Engineering. Own KPIs related to customer engagement and retention - i.e. reduced customer churn, increased average revenue per customer, increased number of active users, improved customer satisfaction. You will: Have demonstrable experience of owning sophisticated customer engagement and/or retention programs Have strong analytical capability and a solid understanding of success metrics Have a good understanding of customer data and the importance of a single customer view Be a talented communicator and problem solver Have the ability to work in a high–energy, high intensity and rapidly evolving environment   Essential Skills and Experience: Experience working in B2B technology industry Demonstrable experience managing customer campaigns and activities to drive customer engagement with demonstrable outcomes (reduced churn, increased engagement, improved LTV etc.) Good communication and interpersonal skills, both internally and externally A great team player, enthusiastic and proactive Ability to learn quickly across technology, product and processes Highly organised, experienced multi-tasker, ability to adapt and excellent time management and prioritisation skills   We welcome diversity of professional backgrounds– if you're unsure, do apply.
GoCardless London, UK
Mar 27, 2019
Full time
We’re designing the future of recurring payments, and we’re looking for a Product Designer to help us do it. GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day.  It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Creative Design working cross-functionally across the business. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you. We’re looking for designers who believe in our values   Start with why. Using data, research and other tools you establish true empathy for the user to understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with Product Managers and Engineers to execute designs.   Be humble. You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of product features and collaborate with other designers to develop design systems and standards.   Take pride. You're a conceptual thinker. Exploring innovative ways to address problems and you take pride in crafting beautiful experiences using design and prototyping tools.   Act with integrity. When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at an optimal solution.   What’s the role?   Conducting user interviews and facilitating user research to unearth customer insights. Mapping journeys and finding friction points across user journeys and payment flows, working with all stakeholders in Product Development and the wider business. Ability to take complex things and make them simple. Writing in-product copy and working with stakeholders to tweak messaging. Regularly presenting findings to the wider Product Development organisation. Measuring the results of your work with support from our data team, looking for improvements and making a tangible impact on business growth.   Experience   Experience with end-to-end Product Design including Interaction Design (research and UX practices), Visual Design (implementation using our Design system) and collaborating with engineers to ship projects. Experience designing and shipping digital products at small to medium scale. Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams. Comfortable working in Sketch, working with InVision and any other tools you’d like to bring to the function. A portfolio of your work with examples of interaction and visual design.   In your application, please include your CV and a link to your portfolio, and tell us about an interesting project you’ve worked on recently and what impact it achieved.
GoCardless London, UK
Mar 27, 2019
Full time
The opportunity  This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth. We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.   The role We’re now looking for a  Product Marketing Manager (Product Success)  to focus on the following: Lead the definition and execution of the go-to-market strategy for product and feature launches by: Conducting research to understand customer requirements Defining and developing the value proposition Defining the GTM strategy Drive the go-to-market strategy for product and feature launches including target audiences, value proposition, market opportunity and differentiation. Partner with Product, Marketing and Partnerships teams to agree and deliver promotional plans that drive awareness and uptake among target audiences. Determine success metrics for product launches, and report back on results against targets. Deliver internal launch for commercial teams including training and collateral. Partner with the Commercial Success Product Marketing team to produce feature level training collateral for Sales. Gain feedback on perceptions of our value proposition from the market.   What we’re looking for We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation. We’d love to hear from you if: Your experience You have a proven track record of delivering tangible results in a product marketing role within a SaaS technology organisation. You have been working as a Product Marketing Manager for a minimum of 3 years. You have experience of working collaboratively as part of cross-functional teams to take products to market. You understand what the component parts are, and how to determine them, for a product launch go-to-market strategy. You have lead projects to gain insight from customers, and understand how to translate this into useful feedback for Product teams. Your skills You have excellent written and verbal communication skills. You enjoy working as part of cross-functional teams to drive consensus.   You enjoy tackling challenging problems to ensure continuous improvement. You are action-orientated and enjoy making an impact. You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences. You are comfortable interpreting data and using it to inform decision making. You enjoy driving projects from planning and strategy through to execution and analysis of results. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Mar 27, 2019
Full time
The opportunity This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth. We organise the Product Marketing team into two parts, focusing on different core outcomes: Product Success : Driving awareness and uptake of new product launches Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them.   The role We’re now looking for a  Product Marketing Manager (Commercial Success)  to focus on the following: Partnering with our international Sales teams to ensure that have the knowledge, tools and materials to effectively communicate our differentiated value in regional markets. Developing the differentiated value proposition for GoCardless in the payments market for our international teams. Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition. Being an expert on our value compared to our competitors. Building collateral and training programmes to enable our international Sales team to effectively communicate our value proposition. Developing tools, reports and research that validate our value proposition to support Sales efforts and drive demand. Building materials to ensure that Sales can clearly communicate how our product works and the value it brings. Working with commercial teams to seek feedback from customers and prospects including win/loss analysis to improve our proposition. Working alongside our advocacy team to ensure we develop international references to support our value proposition.   What we’re looking for We’re building a team of stand-out Product Marketers and are looking for people who are creative, driven and looking for a new challenge in a fast growing technology organisation. We’d love to hear from you if: Your experience You have a proven track record of delivering tangible results in a product marketing role with a B2B organisation, ideally within SaaS technology. You have been working as a Product Marketing Manager for a minimum of 3 years. You have driven programmes to successfully enable a Sales team against measurable targets. You have experience of working with international or geographically dispersed Sales teams. You have run Sales training and certification programmes to ensure Sales are able to clearly articulate and apply differentiated value propositions throughout the sales process. You have partnered with Sales teams to understand requirements across teams and regions, and produced appropriate materials to ensure a consistent articulation of a value proposition. You have worked as part of cross-functional teams to produce reports/ surveys/ thought leadership pieces to support a value proposition.   Your skills You have excellent written and verbal communication skills. You enjoy working as part of cross-functional teams to drive consensus.   You enjoy tackling challenging problems to ensure continuous improvement. You are action-orientated and enjoy making an impact. You are comfortable converting complex concepts into clear, engaging messages for internal and external audiences. You are comfortable interpreting data and using it to inform decision making. You enjoy driving projects from planning and strategy through to execution and analysis of results. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Mar 27, 2019
Full time
About us GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.  Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. The role As an experienced Marketing Data Analyst practitioner you’ll bring your expertise to bear on our data and business, building out our data analysis capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation.   You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve: Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics. Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager) Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets. Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce. Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos. Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.     Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?” “Are the French Demand Generation programmes yielding the same CTR as that of the UK?” “How is Channel XYZ performing YTD and YOY?” “Which email within XYZ programme needs immediate attention for a content update?” “Which channels are contributing the most to funnel stage X, Y or Z?”   Who we're looking for: A Marketing data analyst with a proven track record of enabling marketing teams to make better data-driven decisions You can turn complex business requirements into scalable, robust, explorable data products You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data You’re curious in nature and keen to identify the ‘why’ within a data set You’re used to talking about your work with clarity to your immediate team and senior management A strong understanding & scepticism about the features and limitations of different data sources You’re good at quickly getting a grasp of any dataset that you're working with Somebody that is keen to critique a dataset You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient   Requirements: You have commercial experience in a fast moving company You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce. You are a marketing data analyst specialist and can demonstrate how you have exclusively supported this business function. A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc). You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar. You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format. Have a strong sense of ‘Team’ and willing to support those around you. Advanced SQL skills would be advantageous but are not essential Previous experience setting up and managing a DMP would be advantageous but is not essential   This role would suit someone with a minimum of 4 years experience, having worked as a senior level marketing data analyst within the marketing function of a SaaS or tech organisation. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Mar 27, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.   The Opportunity Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.   At the forefront of this, is a strategic opportunity to invest into the development of our digital experience. We are, therefore, looking for a Director of Digital Experience to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.   The Role The successful leader will lead the creation of a cross functional team to create and deliver our global digital experience strategy from acquisition to conversion and retention. This team will encompass digital marketing, user experience, design and the development resources charged with designing and delivering our digital experiences. Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience. Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners. Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos. Create an international site and domain strategy to support our expansion into markets across the world. Develop & deliver conversion rate optimisation of our site for revenue. Develop integrated journey paths that lead visitors to discover and use our products directly. Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support. Implement data based strategy including Google Analytics and full traffic attribution. This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists.   What we’re looking for: The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimization of visitor journeys. Repeat experience of building high performing domains internationally. Deep understanding of SEO and paid media performance. Proven experience at E-Commerce including revenue optimisation through subscriptions. A background in testing and optimisation of content and user journeys. Strong understanding of site performance internationally. Expertise in several digital disciplines such as media optimisation, content, optimisation &, social. Partnership experience with Google and media agencies. Vendor relationship management. Previous responsibility for subscriptions targets, revenue & budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc. A demonstrable track record of data driven decision making. You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights. Above all a team player capable of leading collaboration with teams internally and externally to get the right results.   We welcome diversity of professional backgrounds– if you're unsure, do apply.
GoCardless London, UK
Mar 27, 2019
Full time
About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to produce work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.   The Role We’re looking for an ambitious, innovative and motivated ABM Campaign manager to help us drive engagement and conversion across our Global Enterprise prospect base. The ABM Campaign Manager, will be responsible for leading the development, implementation, execution and measurement of marketing programs, i.e. account intelligence gathering, demand creation and sales enablement, across our Global Enterprise prospect base. Through an in-depth understanding of account based marketing principles, you will use one-to-one and programmatic ABM to reach and engage with our target audience. The ideal candidate will have a proven track record in building and managing ABM programs and campaigns, developing and executing strategic account-based marketing campaigns, taking an analytical approach to developing account specific marketing plans and engaging with sales leadership.. This role requires a highly organised, hard-working individual who thrives in a fast-paced environment where collaboration across teams is crucial to success. The ideal candidate has excellent communications skills and 3-4 years of B2B Enterprise/ABM marketing experience in a SaaS organization or technology company. Experience building an account based marketing program in a new market, along with marketing to a complex set of audiences a plus. This role reports to the Global Head of Campaigns.   Responsibilities include: Drive account specific marketing planning aligned to sales strategies Be responsible for defining and building out the Global Enterprise prospect base Define the target audience within the account and develop an execution plan to increase awareness, reputation and consideration for GoCardless products Deploy the right programmatic and account-specific tactical mix to deliver the right content at the right time Create and execute annual and quarterly marketing plans for targeted list of accounts in order to deepen GoCardless’ relationship - from new customer acquisition to accelerating opportunity close to expansion Collaborate with content, creative, digital and marketing operations team to deliver collateral, web content, emails, event messaging, strategic communications and other assets that drive customer engagement Regularly produce reports on success of campaigns and programs across platforms   Desired skills: 3-4 years of B2B enterprise experience with proven account based marketing specific knowledge and skills Self-starter who has built programs from the ground up Experience defining and scoping ABM techstacks Able to prioritise competing projects Experience working with CRM and marketing automation/email tools such as Salesforce and Pardot We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply
GoCardless London, UK
Mar 27, 2019
Full time
We’re looking for talented, experienced Senior Data Scientists to join our growing Data Science team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Annual payment volume at GoCardless exceeds £3.5 billion, and we’re processing up to hundreds of thousands of transactions every day. As we grow, there is an increasing demand for data across all functions. Our ability to understand our users, and make sound and timely business decisions is hugely dependent our ability to extract meaning from this data. The data team exists to enable GoCardless to make smarter decisions by providing a combination of data oriented products, solutions and technologies. The data team is building data products that massively enhance the value and differentiation of our products at a global scale. THE ROLE Data is at the centre of our ability to add value to our customers and to our business. Fraud prevention, marketing optimisation, churn prevention, payment failure optimisation and upsell propensity are all areas of active work. You will work closely with cross-discipline teams, taking responsibility for end to end algorithm development from initial concept through to production readiness. We are looking for Data Scientists that will help us build predictive models that substantially increase the value that we provide to our customers and the efficiency of our operations by building new data products that leverage our growing volume of raw data. You will develop and productionise data products and predictive models in collaboration with your team. Working with Product Managers, software developers and subject matter experts, you’ll bring your own expertise to the team helping to move from abstract concepts, through design and build, to scalable algorithms that will deliver the teams goals. You will play a part in specifying the underlying infrastructure we are building to support the day to day work of Data Scientists and to enable models to be easily productionised. You will create meaningful data visualizations that communicate your findings and relate them back to how your insights create business impact. WHO WE’RE LOOKING FOR You’re a self-starter - you can independently drive a team's work forward, finding and exploiting opportunities where data science can impact our business objectives. You love digging into data and uncovering actionable insights You’re passionate about using data to help teams become more productive You have intellectual curiosity You are a communicative person that values building strong relationships with colleagues and stakeholders and have the ability to explain complex topics in simple terms. REQUIREMENTS You’ll have a degree (or PhD) in a numerate discipline (or have substantial relevant experience). You'll have substantial commercial experience building robust ML models in a production environment. You have strong technical skills in data manipulation and extraction (strong SQL knowledge), data analysis and model prototyping and productionisation (Python, R or similar) You have solid experience of deep-dive analysis of complex data; managing data quality; feature selection; and prototyping, validation, and productionisation of Machine Learning models. You’ll be able to point to a range of different techniques to solve a problem and demonstrate how you're able to apply maths to data and deliver tangible, quantifiable business results.   You have strong data visualisation skills You're comfortable with writing and maintaining code. Our preference is that your language of choice for data-wrangling is Python. However, R is also an option during prototyping phases You have a track record of deploying predictive models and data products in production with quantifiable impact.   Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply. 
GoCardless London, UK
Mar 27, 2019
Full time
GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.  Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. The role We are looking for a number of Senior BI Analysts. As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our business. You’ll help people in all areas of GoCardless make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our operation.   You’ll sit in our Product Development team and will work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve: Building new BI capability : working with stakeholders to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics. Building, maintaining and communicating reports and dashboards to track key performance indicators against objectives Working with people across the company to enable them to self-serve Business Intelligence through BI tools like Tableau and Looker Working with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for querying Doing deep-dive analysis of data to both test specific hypothesis and generate new business insights Some example of the types of challenges that you’ll help the business with: “Should we improve the signup flow or the dashboard next month?” "Which product should we focus on to generate the most revenue?” "Which industry is the most risky for us?” Who we're looking for You can point to a solid track record as a Business Intelligence practitioner You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data You’re used to talking about your work in a clear way to others around you You’re good at quickly getting a grasp of any dataset that you're working with You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation You’ll have experienced the technical challenges of setting up self-serve BI and be interested in the technology behind the scenes You’ll be able to demonstrate how you have automated repetitive tasks Requirements You have commercial experience in a fast moving company You have strong experience in SQL A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc) You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar You can communicate your analyses clearly to both technical and non-technical audiences Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Mar 27, 2019
Full time
We’re looking for talented, experienced Data Scientists to join our growing Data Science team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Annual payment volume at GoCardless exceeds £3.5 billion, and we’re processing up to hundreds of thousands of transactions every day. As we grow, there is an increasing demand for data across all functions. Our ability to understand our users, and make sound and timely business decisions is hugely dependent our ability to extract meaning from this data. The data team exists to enable GoCardless to make smarter decisions by providing a combination of data oriented products, solutions and technologies. The data team is building data products that massively enhance the value and differentiation of our products at a global scale. THE ROLE Data is at the centre of our ability to add value to our customers and to our business. Fraud prevention, marketing optimisation, churn prevention, payment failure optimisation and upsell propensity are all areas of active work. You will work closely with cross-discipline teams, taking responsibility for end to end algorithm development from initial concept through to production readiness. We are looking for Data Scientists that will help us build predictive models that substantially increase the value that we provide to our customers and the efficiency of our operations by building new data products that leverage our growing volume of raw data. You will develop and productionise data products and predictive models in collaboration with your team. Working with Product Managers, software developers and subject matter experts, you’ll bring your own expertise to the team helping to move from abstract concepts, through design and build, to scalable algorithms that will deliver the teams goals. You will play a part in specifying the underlying infrastructure we are building to support the day to day work of Data Scientists and to enable models to be easily productionised. You will create meaningful data visualizations that communicate your findings and relate them back to how your insights create business impact. WHO WE’RE LOOKING FOR You’re a self-starter - you can independently drive a team's work forward, finding and exploiting opportunities where data science can impact our business objectives. You love digging into data and uncovering actionable insights You’re passionate about using data to help teams become more productive You have intellectual curiosity You are a communicative person that values building strong relationships with colleagues and stakeholders and have the ability to explain complex topics in simple terms. REQUIREMENTS You’ll have a degree (or PhD) in a numerate discipline (or have substantial relevant experience). You'll have commercial experience building robust ML models in a production environment. You have strong technical skills in data manipulation and extraction (strong SQL knowledge), data analysis and model prototyping and productionisation (Python, R or similar) You have solid experience of deep-dive analysis of complex data; managing data quality; feature selection; and prototyping, validation, and productionisation of Machine Learning models. You’ll be able to point to a range of different techniques to solve a problem and demonstrate how you're able to apply maths to data and deliver tangible, quantifiable business results.   You have strong data visualisation skills You're comfortable with writing and maintaining code. Our preference is that your language of choice for data-wrangling is Python. However, R is also an option during prototyping phases You have a track record of deploying predictive models and data products in production with quantifiable impact.   Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply. 
GoCardless London, UK
Feb 27, 2019
Full time
We’re looking for smart, driven and curious people to join our new Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role As a Senior Product Manager you will work closely with our Engineering Tech Leads to lead one or more of the cross-functional development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, defining the problems we need to solve and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities Senior PMs are also expected to take a meaningful role in shaping our product management organisation and mentoring less experienced colleagues. What we’re looking for We’re looking for people who have incredible potential. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect our Senior Product Managers to have proven their ability to deliver great products, and be able to demonstrate the impact they have had and the value they have brought to customers. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 27, 2019
Full time
We’re looking for smart, curious and driven people from all backgrounds to join our new Product team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers. The role As a Product Manager you will work closely with one of our  Engineering Managers to lead one of the development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities What we’re looking for We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience in software development Familiarity with SQL and ability to analyse large datasets Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 27, 2019
Full time
Group Product Manager We’re looking for an exceptional leader to join our Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build: Figuring out what we need to build to have the greatest impact and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone: Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role Our Product Development organisation has been growing rapidly and we currently have 14 cross-functional teams. As our first Group Product Manager you’ll work closely with our Director of Product and will be accountable for the impact of 3-5 of these teams, line managing the Product Managers of these teams and working closely with Engineering, Design, Data and Security to deliver the best results. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. You’ll be working with the Product Managers of the teams to ensure we are: Building a deep understanding of customers’ needs Developing a vision for the direction of the product and how we can have the greatest impact Driving delivery, tracking progress and assessing our impact Defining our competitive positioning and keeping on top of broader industry development Leading communication with the rest of the business and working with product marketing to document our capabilities You’ll be responsible for the career development of the Product Managers in your teams, and Group PMs are expected to play a leading role in shaping our product management and broader Product Development organisations. What we’re looking for We always look for people who have incredible raw talent and potential. We believe great Product Managers share common characteristics, and we look for these above all else: Raw intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical: At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect Group Product Managers to have proven that they have an exceptional ability to deliver great products. Candidates should have a track record of success as a product leader responsible for multiple teams and for the career development of Product Managers. Bonus points for: Experience in a fast-growing scaleup environment Experience in fintech/payments Experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.