GoCardless

We’re building the payments network for the internet. Join us.

Since GoCardless was set up in 2011, we have been focussed on simplifying Direct Debit and opening up access to companies who could never previously use it. We already process over $1bn each year for thousands of businesses, and we are growing fast.

We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like the Guardian use us to dramatically reduce failure rates.

Our ambitions go beyond this: we want to break down barriers so that businesses can quickly and simply start taking payments from anyone, anywhere in the world.

Over the last year, we’ve expanded our offering for larger organisations, like the Guardian and the UK Government. We’ve also added European Direct Debit schemes, so multinational companies can collect payments across Europe with ease. We’ve recently launched in France and Germany, and in the coming year we’ll continue our global expansion, as we create a global network for recurring payments.

We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Passion Capital and Y Combinator.

GoCardless London, UK
Feb 27, 2019
Full time
We’re looking for smart, driven and curious people to join our new Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role As a Senior Product Manager you will work closely with our Engineering Tech Leads to lead one or more of the cross-functional development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, defining the problems we need to solve and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities Senior PMs are also expected to take a meaningful role in shaping our product management organisation and mentoring less experienced colleagues. What we’re looking for We’re looking for people who have incredible potential. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect our Senior Product Managers to have proven their ability to deliver great products, and be able to demonstrate the impact they have had and the value they have brought to customers. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 27, 2019
Full time
We’re looking for smart, curious and driven people from all backgrounds to join our new Product team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers. The role As a Product Manager you will work closely with one of our  Engineering Managers to lead one of the development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities What we’re looking for We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting. Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience in software development Familiarity with SQL and ability to analyse large datasets Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 27, 2019
Full time
Group Product Manager We’re looking for an exceptional leader to join our Product team. GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. Product at GoCardless This is a really exciting time to join our growing team! We’ve been building Product Management at GoCardless from the ground up, and have our sights firmly set on becoming a world-class product development organisation, led by our Chief Product & Technical Officer Carlos Gonzalez-Cadenas (ex-Skyscanner CPO). Our Product team is focused on three areas: What we build: Figuring out what we need to build to have the greatest impact and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed solutions. How we build it: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering, Design and Data focus on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone: Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Operations on how best to communicate what’s happening to our customers. The role Our Product Development organisation has been growing rapidly and we currently have 14 cross-functional teams. As our first Group Product Manager you’ll work closely with our Director of Product and will be accountable for the impact of 3-5 of these teams, line managing the Product Managers of these teams and working closely with Engineering, Design, Data and Security to deliver the best results. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. You’ll be working with the Product Managers of the teams to ensure we are: Building a deep understanding of customers’ needs Developing a vision for the direction of the product and how we can have the greatest impact Driving delivery, tracking progress and assessing our impact Defining our competitive positioning and keeping on top of broader industry development Leading communication with the rest of the business and working with product marketing to document our capabilities You’ll be responsible for the career development of the Product Managers in your teams, and Group PMs are expected to play a leading role in shaping our product management and broader Product Development organisations. What we’re looking for We always look for people who have incredible raw talent and potential. We believe great Product Managers share common characteristics, and we look for these above all else: Raw intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical: At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. We expect Group Product Managers to have proven that they have an exceptional ability to deliver great products. Candidates should have a track record of success as a product leader responsible for multiple teams and for the career development of Product Managers. Bonus points for: Experience in a fast-growing scaleup environment Experience in fintech/payments Experience with API-based products Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 21, 2019
Full time
* Travel expected*   We’re designing the future of recurring payments, and we’re looking for a Senior Product Designer to help us do it. GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day.  It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Communication Design working cross-functionally across the business. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply.   A new opportunity   We’re looking for a Senior Product Designer who loves to work with deep problems across many different journeys. A designer who's just at home collaborating with colleagues, as communicating with stakeholders. You’ll be leading design for a new team - helping businesses that use GoCardless create the very best payment experiences for their users. We are already integrated into some of the world’s leading software and are attracting an increasing number of global brands. The role is based in our London HQ but will involve frequent travel to meet and collaborate directly with our integrators all over the world. We’re looking for designers who believe in our values   Start with why. Using data, research and other tools you establish true empathy for the user to understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with Product Managers and Engineers to execute designs.   Be humble. You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of product features and collaborate with other designers to develop design systems and standards.   Take pride. You're a conceptual thinker. Exploring innovative ways to address problems and you take pride in crafting beautiful experiences using design and prototyping tools.   Act with integrity. When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at an optimal solution.   What’s the role?   Mapping journeys and finding friction points across different user journeys. Conducting and facilitating necessary user research to unearth insights. Prioritising friction points by impact and business effort by liaising with Product Managers. Creating researched hypotheses and getting these problems fed into future team roadmaps. Prototyping effective MVP solutions. Ensuring product experience changes are correctly implemented with considerable user testing and front-end testing. Measuring the results of your work, and undertaking impact assessments on new product enhancements. Managing projects with clear communication. Regularly presenting findings to the Design function and wider Product Development organisation. Working with fellow stakeholders at GoCardless including sales, engineering, security and others. Working onsite with client stakeholders, building and enhancing strong client relationships. Willingness to travel both domestic and international. Frequent travel will be required. Experience   Considerable experience with end-to-end service design including technical skills such as interaction design (research and UX practices), visual design (implementation using our design system) and light front-end understanding. Considerable experience designing and shipping digital products at small to large scales. Considerable experience with design research, synthesis and gathering requirements to determine user needs. Self-starter who can uncover their own problems and projects who loves to collaborate with designers, engineers, data and product managers. Enjoy presenting your ideas. Comfortable working in Sketch, working with InVision and any other tools you’d like to bring to the function. A portfolio of your work with examples of interaction and visual design. Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Feb 21, 2019
Full time
We’re designing the future of recurring payments at GoCardless and we’re looking for a creative and passionate Senior Creative Designer to help us do it.   GoCardless is building a new global network for recurring payments. We’re linking together payment schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing up to hundreds of thousands of transactions per day.   Design at GoCardless It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Communication Design working cross-functionally across the business. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you. For an overview of the type of work we get up to, please take a look at  gocardless.design   We’re looking for designers who believe in our values   Start with why. Before beginning any project, you take a holistic view, using data and research to refine a brief and understand the problems you’re solving. You're aware of the technical implications of your design decisions, communicating with cross-functional teams to execute the creative. Be humble. You enjoy teamwork, empathise with team members and leave your ego at the door. You take shared ownership of projects and collaborate with designers, sharing knowledge and skills to always push our design forward. Take pride. You're meticulous and organised, taking pride in crafting every design, no matter the size. You enjoy exploring innovative ways to address problems and always look out for new processes to improve us as a function. Act with integrity. When faced with a difficult choice, you always do the right thing. Balancing user needs and business needs to arrive at the best solution.   What’s the role? You will be experienced creating designs across all channels including digital advertising, social, events, ebooks, presentations and websites where you’ll occasionally pair with Product Designers. You’ll be comfortable in creating and adapting designs to a high standard across all mediums – print, digital and motion. You'll work with stakeholders to ensure brand consistency both externally and internally. You'll help make our processes better. For example, implementing how we efficiently adapt our designs as we expand globally. You'll be working closely with Marketing to achieve the best way of landing our messaging. You'll work with designers to build out our brand to encapsulate the personality of GoCardless. With the Creative Design Manager, you'll help prioritise and allocate jobs for the team, ensuring projects are correctly cast. You’ll be happy to get stuck into the smaller tasks as well as enjoying the more significant challenges. You’ll build relationships with external services such as photographers, illustrators and printers to ensure our output is eye-catching and innovative.   Experience   Experience with design practices both structure-oriented (creating and implementing design systems, brand standards, templates, brochures, signage etc…) and surface-oriented (using design theories such as colour and typography to push the boundaries of the brand). Experience in an enablement set-up, helping to schedule, prioritise and complete projects requests from the business. Experience working with Marketing and Sales stakeholders. Experience adapting creative to various formats across multiple touchpoints. Experience with applying best practices to ensure designs are on-brand and executed to a high standard. A portfolio of your work with examples of structure-oriented and surface-oriented communication design across print, digital and motion.
GoCardless London, UK
Feb 21, 2019
Full time
We’re designing the future of recurring payments at GoCardless and we’re looking for a talented Product Design Manager to help us do it. GoCardless is building a global network for recurring payments. We’re linking payment schemes from around the world to create a simple way of collecting payments from customers’ bank accounts. Our annual payment volume exceeds £7 billion, and we’re processing hundreds of thousands of transactions per day.  It’s an exciting time to join us; we’ve grown from a start-up to a leading payments solution with an impressive track record of year-on-year growth. Working out from the headquarters in London, you'll join 300+ people in a passionate, data-driven and design aware environment. The Design function itself has grown from a small central team, into two strong disciplines with both Product and Creative Design working cross-functionally across the business. We’re looking for a Design Manager to work with the Head of Design on delivering a better customer experience across the entire customer journey. Your impact is realised through the design team and you will have a passion for creating the space and processes for your designers to work better. Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure or even if you think your portfolio is not ready yet, please apply! We’d love to hear from you. What will I be doing?   Help guide your team, lead constructive critiques and find ways for designers to share knowledge. Help to maintain a culture of excellence as we grow into new markets and offices. Empower designers and the broader organisation to utilise techniques to solve problems across the business. Run 1-2-1’s and help your designers level up on technical and core competency skills. Advocate for Design, educating the business and broader community on the value of design. Communicate the excellent work and thinking of your designers with both internal and external communications. Be the guardian for your team’s health, ensuring they have the right tools, software, policies, processes and education to be a happy and productive employee. Promote diversity, help to build a strong team with people from various backgrounds, abilities and experiences. Help with hiring, training and performance reviews. Help to search for the best new and emerging talent to grow and develop. Ensure our designers have the best tools to get the job done. Reduce businesses costs with careful budgeting. Help to increase collaboration, ensure consistency and minimise unwanted silos. Be comfortable stepping away from day-to-day design when needed and spending more time-solving problems for your designers and the business. Enjoy engaging with non-designers, value their time and appreciate stakeholder, leadership and cross-functional peers’ perspectives.   Experience   Experience managing designers, preferably in a Matrix organisation. Experience interviewing and hiring designers of all levels. Experience designing and shipping digital products at large scales. Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.   Our designers come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless London, UK
Feb 21, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.   The Opportunity Following several years of high organic growth, GoCardless has recently appointed a new CMO and is now embarking on expansion of our marketing capability across all areas of the marketing team, based from our global offices in London.   At the forefront of this, is a strategic opportunity to invest into the development of our digital experience.  We are, therefore, looking for a Director of Digital Experience Marketing to head up this development. Given the strategic importance of this role, and its future potential, this position will report directly to the CMO.   The Role Accountability for the acquisition of new customer merchants to our self-serve products through an optimised web presence and experience. Develop our SMB oriented site into a customer experience suitable for multiple personas and journeys including midmarket and enterprise customers and partners. Create and execute a strategy to deliver strong organic performance of GoCardless.com to attract visitors across all international Geos. Create an international site and domain strategy to support our expansion into markets across the world. Develop & deliver conversion rate optimisation of our site for revenue. Develop integrated journey paths that lead visitors to discover and use our products directly. Lead the strategy of developing our site for all audiences including customer self-serve, community forums & support. Implement data based strategy including Google Analytics and full traffic attribution. This leader will be expected to deliver a business case to establish a team to deliver on these goals with resources ranging across site management, acquisition, SEO, conversion, analytics & optimisation specialists. This role and team will work in close collaboration with our User Experience, Design and development teams who are charged with designing and delivering our customer journeys and digital experiences.     What we’re looking for: The successful candidate will have previous experience of delivering digital experiences for SaaS or E-Commerce sites working in collaboration with internal and external resources to bring together CX, design, development, delivery and optimisation of visitor journeys. Repeat experience of building high performing domains internationally Deep understanding of SEO and paid media performance Proven experience at E-Commerce including revenue optimisation through subscriptions A background in testing and optimisation of content and user journeys Strong understanding of site performance internationally Expertise in several digital disciplines such as media optimisation, content, optimisation &, social Partnership experience with Google and media agencies Vendor relationship management Previous responsibility for subscriptions targets, revenue &  budgets, building business cases, setting targets, overseeing agency relationships, managing pitches/RFPs etc. A demonstrable track record of data driven decision making.  You will be able to show and speak to proof of being data driven, embedding data driven practices, driving and utilising insights. Above all a team player capable of leading collaboration with teams internally and externally to get the right results.
GoCardless London, UK
Feb 11, 2019
Full time
About us GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customer’s bank accounts. Our app powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including QuickBooks, Xero and Sage to help small businesses to save countless hours spent chasing customers for payments. We currently process more than £3 billion each year for thousands of organisations across the UK and Europe - and we’re growing over 100% year on year. We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Role You will be responsible for two main deliverables The definition and implementation of core marketing processes that enable our teams to work efficiently across campaign creation, execution, optimisation and measurement. The delivery of key marketing projects that accelerate our growth across our operational territories. To drive operational efficiencies within existing marketing processes to enable us to scale at speed. You’ll be hands-on working within the Marketing Operations function, working directly with our CMO and will be well versed in delivering multi-stakeholder projects to their successful conclusion.  You’ll work in a cross-functional role deploying programmes that interlink different departments including Marketing, Sales, Product and Business Intelligence. Your responsibilities will include: Building and implementing a marketing process that will enable all our functions to work together seamlessly both here at headquarters and around the world. Implementing a Global / Local process that seamlessly delivers marketing to audiences around the world. Driving cross-functional cross-company programmes that link marketing across the business. Assessing the program's performance whilst optimising to maximize ROI. Develop and controlling deadlines, budgets and activities of marketing programmes. Applying change, risk mitigation and resource management of programmes deployed. Resolving projects’ higher scope issues and ‘bottle necks’. Preparing reports for program directors and senior stakeholders on project outcomes.   The Ideal Candidate: An internationally recognised Project Management Qualification (Prince2, APM, PMI etc.). Experience having delivered successful pan geo marketing programmes. Excellent written and verbal communication skills. Proven stakeholder management skills and will be comfortable using PM software e.g. Basecamp, Microsoft Project, Asana etc. A track record of commercial success of programmes deployed. Experience having managed a multi-disciplined cross-functional team. A deep understanding of project management and the KPI’s needed to measure success. A strong sense of ‘Team’. A curious nature and a willingness to transform and evolve existing business processes. Success having worked under tight deadlines.   This role would suit someone with a minimum of 5 years experience in project or programme management within a SaaS organisations marketing function. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Feb 11, 2019
Full time
About us: GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts.  Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Sage to help tens of thousands of small businesses to save countless hours spent chasing customers for payments. The role: As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities with the Marketing function. Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin our sales and marketing objectives. You’ll help the UK and International marketing managers make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our global marketing operation.   You’ll sit within our Marketing Operations function with a dotted line to our data and BI teams. You’ll be required to work with technical and non-technical people across the whole company, from Operations to Marketing to Sales. The main elements of this role will involve: Building new Marketing BI capability: working with the Demand Generation team to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics. Setting up, configuring and maintaining analytics tracking using Tag Management Systems (Google Tag Manager) Building, maintaining and communicating reports and dashboards to track Marketing’s key performance indicators against departmental objectives/targets. Working with stakeholders across the Marketing team to enable them to self-serve business intelligence through marketing tools like Bizible, Google Analytics, Looker, Pardot and Salesforce. Working with the central BI team to prototype, design and build reporting frameworks which can be adopted across Geos. Undertaking deep-dive analyses of post-campaign performance to put forward hypotheses and recommendations for future initiatives.   Some example of the types of challenges that you’ll help the business with: “Should we be investing more in PPC or Content syndication activities this QTR?” "Is event XYZ generating us significant ROI and worth continuing with this year?” "What campaign activities are contributing the most to bottom line revenue?” “Are the French Demand Generation programmes yielding the same CTR as that of the UK?” “How is Channel XYZ performing YTD and YOY?” “Which email within XYZ programme needs immediate attention for a content update?” “Which channels are contributing the most to funnel stage X, Y or Z?” Who we're looking for: A BI Analyst with a proven track record of enabling marketing teams to make better data-driven decisions You can turn complex business requirements into scalable, robust, explorable data products You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve challenges with data You’re curious in nature and keen to identify the ‘why’ within a data set You’re used to talking about your work with clarity to your immediate team and senior management A strong understanding & scepticism about the features and limitations of different data sources You’re good at quickly getting a grasp of any dataset that you're working with Somebody that is keen to critique a dataset You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation You’ll have experienced the technical challenges of setting up BI reporting for a fast-growing global B2B marketing function You’ll be able to demonstrate how you have automated repetitive tasks to make you and your team more efficient Requirements: You have commercial experience in a fast moving company You have first class SQL skills You’re as comfortable building ETL pipelines as you are visualising insights and finding the business narrative in the data You have a vast wealth of experience working with a Marketing ‘tech stack’ including but not limited to tools such as Bizible, Pardot, Google Analytics and Salesforce. You are a marketing BI specialist can demonstrate how you have exclusively supported this business function. A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc) You have previous experience setting up and managing a DMP. You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar You can communicate your analyses clearly to both technical and non-technical audiences in both verbal and written format Have a strong sense of ‘Team’ and willing to support those around you Not essential but ideal is that you have been on the Google 360 journey and helped an organisation drive meaningful insight from it.   This role would suit someone with a minimum of 5 years experience having conducted a BI Analyst function exclusively within the marketing function of a SaaS or tech organisation. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Feb 11, 2019
Full time
About us At GoCardless we’re looking to scale from processing nearly £5 billion a year to over £10 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages and positioning for each audience both internally and externally.   We’re looking for an ambitious, smart and motivated digital marketing executive to help us drive new customer acquisition in our English speaking markets through digital channels.   The role You will assist planning and implementing our digital marketing activities in our English speaking markets to introduce GoCardless and Direct Debit to a relevant audience. Your key focus markets will be the UK, Australia, New Zealand and North America. You’ll work with our digital marketing team, our digital agency and local country marketing managers to develop strategy and prepare digital ad campaigns to ultimately deliver a stream of quality leads and customers. You’ll be hands-on, helping managing each of the core digital channels. Your responsibilities will include: Work with the digital marketing manager, local country marketing managers and campaign managers to define strategies and tactics for online acquisition in relevant markets. Create digital media plans for our global demand generation campaigns to drive both signups (for a small business audience) as well as leads and opportunities (from medium sized to large businesses). Work with our digital marketing agency to implement always-on and campaign activity throughout all our digital channels. Launch our first global enterprise campaign on LinkedIn in North America. Build out A/B audience tests to optimise campaigns for conversion. Work closely with our design team to prepare engaging creative (images and videos) to support themes and campaigns. Create compelling ad copy for new digital campaigns. Research new digital channels and platforms to test from content marketing to programmatic. Use analytics tools including GA and Looker to gain a deep understanding for each channel’s performance and consolidate those findings in weekly and monthly reports. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth.   The ideal candidate You have worked on digital demand generation campaigns for a B2B company before You have at least two years of hands on digital marketing experience  at an agency or inhouse You know your way around all the relevant ad platforms including Google AdWords, Facebook Business Manager, LinkedIn Campaign Manager, DoubleClick Campaign Manager & more You’re fluent in English - any additional languages are a plus You’re analytical, numerate and very familiar with Excel and Google Analytics You’re a critical thinker and like to ask lots of questions You have a strong interest in online marketing and keep up to date on new developments via different blogs and podcasts You are incredibly organised and have impeccable project management skills You are not afraid of hands on work in a fast paced environment This role would suit someone with an analytical or marketing degree with initial experience in digital marketing. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Feb 11, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency.   The opportunity GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences. We’re looking for an outstanding Content Writer to support this programme, delivering content that helps to make us the leading advice platform for businesses taking recurring payments around the world.   The role As Content Writer for GoCardless, you’ll help deliver on our global content strategy, making GoCardless the go-to content destination for businesses taking recurring and invoice payments around the world. Think multimedia newsroom: working with the rest of the Global Content team, you’ll create regular content which bring to life our editorial focus areas across different formats, from blogs and guides to podcasts, videos, quizzes and calculators.   You’ll be passionate about creating expert, share-worthy content that drives organic traffic to our websites across all our markets, engages our audiences and supports demand generation activities. A natural storyteller, you’ll help to unearth compelling stories about our people, products, partners and customers: from how GoCardless is enabling customers to scale, to how our engineers create a best-in-class API. You’ll deliver on our content mission by creating persona-driven content for marketing campaigns, as well as always-on content for our Blog & Guides site. You’ll liaise with translators and our international marketing colleagues to make sure central content is leveraged in different markets, to support our marketing efforts around the world. Metric-driven, you’ll monitor traffic, downloads and other KPIs to understand the impact of your content and help inform future content pieces. We’ve built a friendly, inspiring culture where we hire and develop visionary people that share our dream to do work we can be proud of. We value learning and feedback, and will support you to develop and expand your role as the team continues its rapid growth.   What we're looking for Creative with plenty of content ideas A strong writer and a natural storyteller You understand how to optimise content for online search You understand what makes good ‘social’ content Analytical approach to understanding content performance Experience in producing multimedia content like videos, podcasts, quizzes and calculators Experience with digital content management systems Collaborative, naturally curious and a good relationship-builder Someone that thrives in a dynamic, fast-moving business Experience working with translators and/or localising content for different markets is desirable Additional European languages not required by desirable We welcome diversity of professional backgrounds– if you're unsure, do apply. In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
GoCardless London, UK
Jan 31, 2019
Full time
About us GoCardless is building a new global network for recurring bank-to-bank payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customer’s bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including QuickBooks, Xero and Sage to help small businesses to save countless hours spent chasing customers for payments. We currently process more than £3 billion each year for thousands of organisations across the UK and Europe - and we’re growing over 100% year on year. We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The role We are seeking a  Marketing Operations Executive  to work within the Global Marketing team to support our upcoming scale-up objectives. You will be responsible for: Being the GC superuser for the day-to-day use of Pardot Developing and delivering impactful marketing automation programmes for our international territories (including but not exclusive to France, Germany and Spain).   Developing documentation for the use of Pardot by other members of the GC team Providing training and governance on the use of Pardot by other GC team members Configuring Pardot programs and executing tasks associated with campaigns including developing nurture paths, customised emails, landing pages, forms and lists Defining and implementing new functionality for Pardot including (but not limited to) lead scoring and progressive profiling Responsibility for email channel performance including monitoring key channel metrics and developing and implementing a test plan to optimise the performance of email campaigns Building, launching and reporting on email marketing campaign performance Continuously analyse operational processes to find and implement new efficiencies   What we're looking for We’re looking for a talented and ambitious  Marketing Operations Executive  who is keen to help shape and define the marketing operations function of a growing global Fintech business. Your experience: Prior experience of using Pardot, Marketo, Saleforce Marketing Cloud or any other leading automation solution; building, customising and delivering campaigns & programs and reporting on results Experience working with Salesforce a must Intellectual and analytical curiosity to dig into ‘the why’ of various results and t question the way they are. Must be comfortable with uncertainty. Projects and assignments will change rapidly, must be flexible enough to accommodate changing priorities and timelines Basic HTML experience (not necessary but preferred) Comfortable working within cross-functional teams Ideally fluent in French, German or Spanish and comfortable building marketing automation programmes within these languages. This role would suit someone with a minimum of 3-4  years of experience working with marketing automation tools within a marketing operations function. You ideally have worked in the SaaS or technology sector previously.   We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Jan 31, 2019
Full time
The role We are seeking a high-performing Senior Global Campaign Marketing Manager to join our rapidly expanding team at a very exciting time. We are looking for an exceptional candidate who can deliver outstanding global / local campaigns and is adept at working across multiple teams and departments. Someone who is metrics driven and motivated by seeing their work contribute to pipeline growth would be ideal. This role is critical to reaching ambitious demand generation goals and requires the ability to deliver quality outcomes while working within a high growth and fast paced environment.   What You'll Be Doing Create innovative, successful and measurable global demand generation campaigns to drive pipeline and self -serve sign-ups across SMEs, mid-market and large enterprises. Work with creative and content teams to define content goals and approach, identify and ideate on compelling storylines, and align these elements to campaign brief, messaging documents and activation strategy to create a comprehensive and measurable content plan. Partner closely with product marketing to confirm/strategise on campaign themes messaging, personas, industries, and assets. Develop/project manage integrated media plan for campaigns -- including web marketing, nurture, paid search, social media, and events -- in partnership with the rest of the marketing team. Analyse and segment prospect / customer data to help define prospect and customer with high engagement and revenue growth potential. Apply KPIs, analytics, and insights to better profile, target and re-target prospects, driving continual campaign optimisation. Develop hypothesis and actions to mitigate/leverage them. A/B Testing campaigns to trial new ideas for effectiveness. Work with marketing operations to ensure all tracking requirements are in place for necessary performance reporting. Work cross-functionally to oversee the timely execution of the campaign across all geos and collaborate with sales team to ensure strong follow-through on sourced leads. Define and drive the delivery of regular reporting of campaign results at each stage of the buyer journey and demand pipeline. Maintain regular measurement of the ROI of campaigns. What You Bring Experience managing global demand generation campaigns for software and/or SaaS services. Experience working with Salesforce.com and Pardot (or other marketing automation tools) to execute integrated demand generation campaigns and measure their effectiveness. Experience working with personas and mapping to the buyer’s journey. Proven team player who that has partnered with sales and marketing teams globally to deliver integrated campaigns. Demonstrated marketing results and strong analytical mindset. Experience working with global teams and external partners, with a proven ability to build collaborative relationships. Self-starter with high energy, “can do” personality and desire to thrive in a fast-paced growth environment. We welcome a wide diversity of applicants, and our team are from a variety of backgrounds, so if you’re unsure please apply.
GoCardless London, UK
Jan 31, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency. The opportunity  GoCardless is stepping up its marketing in 2019 and taking our proposition around the world. At the heart of our marketing strategy is an educational content programme that informs and engages our audiences. We’re looking for an outstanding Senior Editor to drive this programme, helping us to build a content engine that makes us the leading advice platform for businesses taking recurring payments around the world.   The role As the Senior Editor of our multimedia content hub, you’ll help shape the global content strategy for our online content sites, prospect newsletter and customer newsletters, making GoCardless the go-to content destination for businesses taking recurring and invoice payments around the world. You’ll commission and create expert, share-worthy content in order to double the organic content traffic to our content websites, engage our audiences and feed the top of the marketing funnel. You’ll create the global GoCardless content calendar for our key markets, liaising with the Content team, a network of freelancers and translators and other stakeholders to make sure we publish the right content at the right time. You’ll carefully monitor traffic, downloads and other metrics to continually inform and shape the content programme. You’ll lead the development of global content personas to ensure all our content is audience-focused and you’ll help shape our content territory – where our audiences’ needs and passions intersect with the things we’re uniquely placed to talk about. Working with the Head of Content and our Customer Success team, you’ll build and manage a customer advisory board for our content. As a guardian of our house style and tone of voice, you’ll ensure consistency across our content, as well as keeping our content sites up to date and accurate. We’ve built a friendly, inspiring culture where we hire and develop visionary people that share our dream to do work we can be proud of. We value learning and feedback, and will support you to develop and expand your role as the team continues its rapid growth. What we are looking for: Proven experience driving business results through content marketing Analytical approach to understanding where the conversation is happening, as well as our own content performance A natural storyteller, you’ll have plenty of creative content ideas and strong editorial experience producing content across all formats, from blogs and guides to podcasts and videos. Experience curating content from different sources to complement inhouse content and engage our audiences Metric focused; you understand how to optimise content for online search and social. Experience with digital content management systems Experience in producing other types of content including video and podcasts preferred Experience managing freelance writers, producers and translators We welcome diversity of professional backgrounds– if you're unsure, do apply. In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
GoCardless London, UK
Jan 31, 2019
Full time
About us GoCardless is creating the world’s first network for bank to bank payments, to rival credit and debit cards. With our powerful API and our global network of software partners, we’re on a mission to break down barriers, so businesses can take recurring payments easily, anywhere, in any currency. The opportunity We’re looking for an outstanding Global Communications Manager to help establish GoCardless as the leading brand for businesses taking recurring payments globally. This role is an exciting opportunity to build and execute a communications strategy which brings one of the UK’s most exciting FinTechs onto the global stage, lead the development of the CEO profile and launch a global influencer programme. The role As the Global Communication Manager for GoCardless, you’ll drive awareness of our brand and proposition at the top of the funnel through programmes that target media, analysts and influencers. You’ll devise our global PR strategy, defining our narrative and delivering on our goals to increase prompted and unprompted awareness, and share of voice across our chosen markets. Working closely with the Comms team, International Marketing Manager and local PR agencies, you’ll devise and manage an always-on global PR programme, while supporting our local programmes in the UK, France, Germany, Spain Australia, New Zealand and North America. In daily collaboration with our hub PR agency, you’ll ensure we’re punching above our weight for coverage, and leveraging our central activity to global effect. You’ll launch and manage GoCardless’ global Influencer programme, from strategy to execution, identifying and activating influencers from bloggers to analysts, to achieve coverage and drive brand awareness. You’ll work directly with the leadership team to build individual profiles including our CEO, with the media and other influencers, organising briefings and supporting with executive blog creation. You’ll carefully monitor the impact of your activities, from press coverage and website traffic to brand searches and other metrics, using these to continually inform and shape your programmes. We’ve built a friendly, inspiring culture where we hire and develop visionary people that share our dream to do work we can be proud of. We value learning and feedback, and will support you to develop and expand your role as the team continues its rapid growth. What we're looking for Experience of PR and Influencer management in a B2B environment Experience managing international PR programmes and agencies Experience managing analyst relations Natural relationship builder and highly-collaborative with direct journalist relationships Results-driven individual with experience of KPI-tracking for PR Experience building and activating online influencer programmes Experience developing multimedia content to support press programmes We welcome diversity of professional backgrounds– if you're unsure, do apply. In your application, please submit one relevant example of your written work in addition to your CV and cover letter.
GoCardless London, UK
Jan 04, 2019
Full time
About us We’re bringing Direct Debit into the digital age, building the best system for taking recurring payments. GoCardless is creating a new international payments network to rival credit and debit cards. Our ambition is to break down barriers so businesses can quickly and easily take payments from anyone, anywhere in the world. We currently process £6 billion worth of transactions for over 40,000 organisations across the UK and Europe - and we’re growing fast. With clients ranging from small businesses to household names such as Thomas Cook, TripAdvisor and the Guardian, GoCardless brings together a range of Direct Debit schemes across the UK and Europe. We’re already well-established in the UK, France, Germany, Sweden and Spain, with more schemes and markets soon to follow. We recently won Xero App Partner of the year for the second time running and enjoy preferred status partnerships with key platform partners like Xero, Salesforce.com and Zuora. Direct Debit is the most effective way to take recurring payments in Europe, offering lower failure rates and fees, along with increased flexibility compared to using credit or debit cards. Using Direct Debit via GoCardless allows businesses to take complete control of payments, either using the online dashboard, through one of the GoCardless partner integrations, or by building a tailored integration using the powerful GoCardless API. GoCardless is London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator. Market Opportunity GoCardless is winning the UK Direct Deposit market and rapidly expanding throughout Europe. However, we are well placed to unlock an increasingly global opportunity that spans beyond Direct Deposit coverage. We are building a global bank-to-bank payment network, a $17B market opportunity. GoCardless will ultimately offer global recurring payments solutions for businesses of all sizes. Our mission is to help merchants collect recurring bank-to-bank payments from anywhere, to anywhere, in any currency. The role  GoCardless is seeking a talented and passionate individual to join as Vice President Product Marketing. This person will build a strategic Product Marketing function to provide a crucial enablement capability at GoCardless. As the company accelerates its global expansion, you will be a critical member of the marketing team. The candidate must be able to analyse markets to determine a focused product marketing strategy that will lead our development teams, and in partnership with product management translate product capabilities into compelling marketing messages centred around business benefits. You will bring a strong history of Product Marketing leadership experience. This role will report to the Chief Marketing Officer and will collaborate extensively with product, development and sales teams. Responsibilities  • Supporting go-to-market success : To enable Sales & Marketing teams to be as successful as possible at driving short/medium-term success in terms of win rates and lead volumes. This through identification and sizing of the highest potential market segments for our solutions, and by setting the messaging for how we communicate our value proposition to merchants. • Supporting product success : To work with Product Development to maximise the impact of the new features/products we launch by driving uptake, and to make sure we understand how much our efforts to improve our value proposition are resonating. E.g. by driving the launch plan & comms when we release a new payment scheme, to maximise the number of existing and new merchants who use it. • Company narrative : Product Marketing are the accountable owner for building an epic story as an organisation and a vision for the industry, establishing us as the thought leaders in recurring payments to be used across all channels of communication. The VP Product Marketing will communicate our Mission, Vision, and Value Proposition personally online and personally at conferences and to key influencers. Ability to travel to markets around the world as we evangelise our message. Delivering thought leadership in content. E.g. by producing a regular “signature” GC report on the state of recurring payments. • Hire and manage a international Product Marketing team that consistently raises the bar for the organisation.   Qualifications Proven experience defining and delivering winning market defining product value propositions in hyper growth markets Sector experience within hyper-growth technology companies and/or FinTech Expert at understanding customer needs and developing crisp messaging and content that resonates with target audiences Proven success in a product marketing role within an entrepreneurial environment High IQ/EQ, problem solver Organised and independent; a self-starter who is comfortable taking on significant responsibility Experience marketing products in new categories (understanding that we need to condition the market, not just marketing our product and brand) Strong leadership skills, ability to perform under pressure and optimise the team’s resources to attain business goals Personal drive to work with teams and partnering skills for collaboration with peer groups Personal ownership for all work produced by teams under guidance/management  Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
bout us Drive our growth and shape our future. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. We power recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. We also enable partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.   The role This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth. To do this, we focus on three core outputs: Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them . Developing positioning and messaging for GoCardless in the payments market Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition Building tools, collateral and training programmes to enable our Sales team to effectively communicate our value proposition Product Success : working with cross-functional teams to launch new developments, crafting compelling messages for our key audiences and seeking feedback to inform product strategy . Collaborating on product and feature launches to drive growth and uptake Gaining feedback on perceptions of our value proposition from the market Ensuring that our Product teams have the necessary competitive intelligence to drive a differentiated roadmap Company Success : defining our longer term company narrative and cementing our position as thought leaders in the recurring payments space. Working on our company narrative and category design in conjunction with leadership team Developing and enhancing our overall company value propositions Establishing our thought leadership in recurring payments and driving our analyst relations programme Ensuring cross-functional agreement on merchant segmentation and targeting priorities   What we’re looking for We’re looking for product marketers who are creative, driven and looking for a new challenge in a fast growing FinTech organisation. We organise Product Marketing through the three areas described above, and we’re looking for people to join us in each team. We’d love to hear from you if: You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences You are self-motivated and driven You enjoy working as part of cross-functional teams to drive consensus You have a passion for gaining insights and translating them into powerful programs You are curious and a rigorous thinker, always probing beyond a simple answer and assuming nothing You have a proven track record of delivering tangible results in product marketing, product management or a relevant marketing role This role would ideally suit someone with product marketing experience in a B2B technology company. However our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages, content and user experience for all audiences. We’re looking for an ambitious, innovative and motivated SEO manager to help us drive awareness and new customer acquisition globally through organic search. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth. The role You will manage the planning and implementation of our SEO strategy globally to introduce GoCardless and Direct Debit to a relevant international audience. You’ll work with our digital marketing team, content team, design team and online acquisition product development team as well as local country marketing and content managers to ultimately deliver a stream of quality leads and customers. You’ll be hands-on, building and implementing international SEO strategies. Your responsibilities will include: Be the subject matter expert on all things SEO related, be it regarding content marketing, website design or the technical aspects of the GC website Build out the GC global SEO strategy and framework and adapt it to local market requirements Work closely with our content marketing, design and product development functions Craft pages and optimising content for search engines Define, develop, and execute SEO strategies to drive qualified organic traffic and conversions in support of overall business KPIs Use analytics tools including GA, Search Console and Tableau/Looker, Bizible to gain a deep understanding of our organic search performance globally Provide regular reporting on KPIs, key trends and insights such as ranking, traffic volumes and engagement Establish a test and learn approach to improve GC rankings and traffic from key search terms through the optimisation of all SEO variables including landing page and content tests, technical considerations Be the advocate for SEO and SEO best practices at GoCardless. Provide organisation-wide education and support for SEO, collaborating with the rest of the team to develop and deliver a consistent measurement framework globally Understand and communicate SEO landscape and the latest trends and innovations in search both globally and locally   The ideal candidate Proven track record of developing a global SEO strategy that has delivered significant impact in terms of high quality traffic and conversions You’ll have experience executing technical SEO projects, where content has been translated or localised for international markets Strong demonstrable understanding of front-end technologies - including valid semantic HTML, CSS and JavaScript essential Solid experience with JavaScript frameworks and technical SEO e.g. React, Angular or Vue Previous experience with React and understanding of progressive web apps strongly preferred You’ll need to have a head for numbers, and show you can easily extract key, actionable insights from the data. Comfortable working on large datasets and proficiency using advanced Excel functionalities You’ve a demonstrable record of assuming ownership and moving quickly to implement ideas Knowledge of foreign languages is beneficial (but not essential) Happy to be hands-on optimising our pages, whether it’s refining our meta data, or rewriting a content piece to improve SEO Lastly but most importantly: passion for GoCardless’ mission and work towards provide our customers the best possible search experience This role would suit someone with an analytical or marketing degree with a minimum of 4 years experience in SEO. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using. Today, we help over 35,000 businesses across the UK, Europe, Australia and New Zealand to collect payments, and we’re growing fast. Already in 2018 we’ve opened offices in France and Australia, with another to follow soon in Germany. Our strategic partnerships with market-leading platforms such as Zuora, Xero and Chargebee have been critical to our global success and have allowed us to work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates. Our HQ is in London and we’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Business Operations & Strategy team The mission of the Business Operations and Strategy team is to help GoCardless make high-quality decisions and to translate these decisions into action. We are a small team and report directly into the CEO. As a team, our work is project-based and wide-ranging. Recent priorities have included designing and implementing a customer segmentation, forecasting Revenue and developing a new organisation design. In each case, the team has owned the analysis and then worked closely with key stakeholders (CEO & Management) both to form recommendations and to determine how best to implement them. In some instances, the team also takes direct responsibility for delivering cross-functional programmes, by ensuring that these programmes get into implementation and guiding them to fast and pragmatic execution. The Business Operations and Strategy team is based in our London HQ.   The role As a Transformation Programme Manager, you will report into the Director of Business Operations and Strategy, working closely also with the CEO, CPTO and other members of the Exec team to deliver some of GoCardless’ most critical transformation programmes. On a day-to-day basis, this will include: Scoping programmes, defining workstreams and identifying the right owners for each Creating programme plans, with detailed timelines and deliverables Establishing resourcing requirements (including budgets, sequencing and headcount) Identifying dependencies and adjust sequencing of activities to mitigate against them Establishing programme governance, including meeting cadence and stakeholders Coordinating between different stakeholders and facilitating knowledge sharing Delivering accurate reporting of programme status (including KPIs), resolving issues independently where possible and escalating on a timely basis where it is not Creating transparency about programme status through proactive communication with stakeholders across the business Analysing risks and maintaining a risk register on individual programmes   You should apply if:   You have prior experience of delivering programmes, ideally in a transformation office (knowledge of Lean or Six Sigma would be a plus, but is not a prerequisite) You are comfortable working with programme management software You have excellent attention to detail, but are also able to maintain an overall perspective on programme status You are a structured thinker and able to distil and simplify complex problems You have high confidence, but low ego: able to be assertive and robust in your own judgement but also flexible and responsive to suggestion You are a strong team player and are comfortable collaborating with senior stakeholders across a global organisation You have strong written and verbal communication skills You have strong analytical skills   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.