GoCardless

We’re building the payments network for the internet. Join us.

Since GoCardless was set up in 2011, we have been focussed on simplifying Direct Debit and opening up access to companies who could never previously use it. We already process over $1bn each year for thousands of businesses, and we are growing fast.

We work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like the Guardian use us to dramatically reduce failure rates.

Our ambitions go beyond this: we want to break down barriers so that businesses can quickly and simply start taking payments from anyone, anywhere in the world.

Over the last year, we’ve expanded our offering for larger organisations, like the Guardian and the UK Government. We’ve also added European Direct Debit schemes, so multinational companies can collect payments across Europe with ease. We’ve recently launched in France and Germany, and in the coming year we’ll continue our global expansion, as we create a global network for recurring payments.

We’re London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Passion Capital and Y Combinator.

GoCardless London, UK
Jan 04, 2019
Full time
About us We’re bringing Direct Debit into the digital age, building the best system for taking recurring payments. GoCardless is creating a new international payments network to rival credit and debit cards. Our ambition is to break down barriers so businesses can quickly and easily take payments from anyone, anywhere in the world. We currently process £6 billion worth of transactions for over 40,000 organisations across the UK and Europe - and we’re growing fast. With clients ranging from small businesses to household names such as Thomas Cook, TripAdvisor and the Guardian, GoCardless brings together a range of Direct Debit schemes across the UK and Europe. We’re already well-established in the UK, France, Germany, Sweden and Spain, with more schemes and markets soon to follow. We recently won Xero App Partner of the year for the second time running and enjoy preferred status partnerships with key platform partners like Xero, Salesforce.com and Zuora. Direct Debit is the most effective way to take recurring payments in Europe, offering lower failure rates and fees, along with increased flexibility compared to using credit or debit cards. Using Direct Debit via GoCardless allows businesses to take complete control of payments, either using the online dashboard, through one of the GoCardless partner integrations, or by building a tailored integration using the powerful GoCardless API. GoCardless is London-based, and backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator. Market Opportunity GoCardless is winning the UK Direct Deposit market and rapidly expanding throughout Europe. However, we are well placed to unlock an increasingly global opportunity that spans beyond Direct Deposit coverage. We are building a global bank-to-bank payment network, a $17B market opportunity. GoCardless will ultimately offer global recurring payments solutions for businesses of all sizes. Our mission is to help merchants collect recurring bank-to-bank payments from anywhere, to anywhere, in any currency. The role  GoCardless is seeking a talented and passionate individual to join as Vice President Product Marketing. This person will build a strategic Product Marketing function to provide a crucial enablement capability at GoCardless. As the company accelerates its global expansion, you will be a critical member of the marketing team. The candidate must be able to analyse markets to determine a focused product marketing strategy that will lead our development teams, and in partnership with product management translate product capabilities into compelling marketing messages centred around business benefits. You will bring a strong history of Product Marketing leadership experience. This role will report to the Chief Marketing Officer and will collaborate extensively with product, development and sales teams. Responsibilities  • Supporting go-to-market success : To enable Sales & Marketing teams to be as successful as possible at driving short/medium-term success in terms of win rates and lead volumes. This through identification and sizing of the highest potential market segments for our solutions, and by setting the messaging for how we communicate our value proposition to merchants. • Supporting product success : To work with Product Development to maximise the impact of the new features/products we launch by driving uptake, and to make sure we understand how much our efforts to improve our value proposition are resonating. E.g. by driving the launch plan & comms when we release a new payment scheme, to maximise the number of existing and new merchants who use it. • Company narrative : Product Marketing are the accountable owner for building an epic story as an organisation and a vision for the industry, establishing us as the thought leaders in recurring payments to be used across all channels of communication. The VP Product Marketing will communicate our Mission, Vision, and Value Proposition personally online and personally at conferences and to key influencers. Ability to travel to markets around the world as we evangelise our message. Delivering thought leadership in content. E.g. by producing a regular “signature” GC report on the state of recurring payments. • Hire and manage a international Product Marketing team that consistently raises the bar for the organisation.   Qualifications Proven experience defining and delivering winning market defining product value propositions in hyper growth markets Sector experience within hyper-growth technology companies and/or FinTech Expert at understanding customer needs and developing crisp messaging and content that resonates with target audiences Proven success in a product marketing role within an entrepreneurial environment High IQ/EQ, problem solver Organised and independent; a self-starter who is comfortable taking on significant responsibility Experience marketing products in new categories (understanding that we need to condition the market, not just marketing our product and brand) Strong leadership skills, ability to perform under pressure and optimise the team’s resources to attain business goals Personal drive to work with teams and partnering skills for collaboration with peer groups Personal ownership for all work produced by teams under guidance/management  Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
bout us Drive our growth and shape our future. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. We power recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. We also enable partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.   The role This is a really exciting time to join Product Marketing at GoCardless. We’re building a team to connect the dots between a fantastic product and huge growth potential. The opportunity is enormous and we’re looking for ambitious, smart and versatile people to help us to unlock it. As we expand domestically and globally, the Product Marketing team has a critical role in supporting and enabling growth. To do this, we focus on three core outputs: Commercial Success : ensuring that we have clearly differentiated value propositions for key audiences, and that our Sales team have the tools they need to easily articulate them . Developing positioning and messaging for GoCardless in the payments market Establishing expertise on our potential buyers, their current pain points, and why GoCardless solves their problems better than the competition Building tools, collateral and training programmes to enable our Sales team to effectively communicate our value proposition Product Success : working with cross-functional teams to launch new developments, crafting compelling messages for our key audiences and seeking feedback to inform product strategy . Collaborating on product and feature launches to drive growth and uptake Gaining feedback on perceptions of our value proposition from the market Ensuring that our Product teams have the necessary competitive intelligence to drive a differentiated roadmap Company Success : defining our longer term company narrative and cementing our position as thought leaders in the recurring payments space. Working on our company narrative and category design in conjunction with leadership team Developing and enhancing our overall company value propositions Establishing our thought leadership in recurring payments and driving our analyst relations programme Ensuring cross-functional agreement on merchant segmentation and targeting priorities   What we’re looking for We’re looking for product marketers who are creative, driven and looking for a new challenge in a fast growing FinTech organisation. We organise Product Marketing through the three areas described above, and we’re looking for people to join us in each team. We’d love to hear from you if: You have excellent written and communication skills, with the ability to convert complex concepts into clear, engaging messages for internal and external audiences You are self-motivated and driven You enjoy working as part of cross-functional teams to drive consensus You have a passion for gaining insights and translating them into powerful programs You are curious and a rigorous thinker, always probing beyond a simple answer and assuming nothing You have a proven track record of delivering tangible results in product marketing, product management or a relevant marketing role This role would ideally suit someone with product marketing experience in a B2B technology company. However our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
About us Drive our growth and shape our future. At GoCardless we’re looking to scale from processing £5 billion a year to over £20 billion. Our vision is to create a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you are using. As we expand both domestically and globally, our go-to-market strategy becomes ever more critical, ensuring we’re crafting the right messages, content and user experience for all audiences. We’re looking for an ambitious, innovative and motivated SEO manager to help us drive awareness and new customer acquisition globally through organic search. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and there will be significant scope for you to develop and expand your role as our team continues its rapid growth. The role You will manage the planning and implementation of our SEO strategy globally to introduce GoCardless and Direct Debit to a relevant international audience. You’ll work with our digital marketing team, content team, design team and online acquisition product development team as well as local country marketing and content managers to ultimately deliver a stream of quality leads and customers. You’ll be hands-on, building and implementing international SEO strategies. Your responsibilities will include: Be the subject matter expert on all things SEO related, be it regarding content marketing, website design or the technical aspects of the GC website Build out the GC global SEO strategy and framework and adapt it to local market requirements Work closely with our content marketing, design and product development functions Craft pages and optimising content for search engines Define, develop, and execute SEO strategies to drive qualified organic traffic and conversions in support of overall business KPIs Use analytics tools including GA, Search Console and Tableau/Looker, Bizible to gain a deep understanding of our organic search performance globally Provide regular reporting on KPIs, key trends and insights such as ranking, traffic volumes and engagement Establish a test and learn approach to improve GC rankings and traffic from key search terms through the optimisation of all SEO variables including landing page and content tests, technical considerations Be the advocate for SEO and SEO best practices at GoCardless. Provide organisation-wide education and support for SEO, collaborating with the rest of the team to develop and deliver a consistent measurement framework globally Understand and communicate SEO landscape and the latest trends and innovations in search both globally and locally   The ideal candidate Proven track record of developing a global SEO strategy that has delivered significant impact in terms of high quality traffic and conversions You’ll have experience executing technical SEO projects, where content has been translated or localised for international markets Strong demonstrable understanding of front-end technologies - including valid semantic HTML, CSS and JavaScript essential Solid experience with JavaScript frameworks and technical SEO e.g. React, Angular or Vue Previous experience with React and understanding of progressive web apps strongly preferred You’ll need to have a head for numbers, and show you can easily extract key, actionable insights from the data. Comfortable working on large datasets and proficiency using advanced Excel functionalities You’ve a demonstrable record of assuming ownership and moving quickly to implement ideas Knowledge of foreign languages is beneficial (but not essential) Happy to be hands-on optimising our pages, whether it’s refining our meta data, or rewriting a content piece to improve SEO Lastly but most importantly: passion for GoCardless’ mission and work towards provide our customers the best possible search experience This role would suit someone with an analytical or marketing degree with a minimum of 4 years experience in SEO. We welcome a wide diversity of candidates from varying backgrounds – if you're unsure, please apply.
GoCardless London, UK
Jan 04, 2019
Full time
About us GoCardless’ vision is to build a global connected payments network, making payments simpler on the internet no matter what country you’re in or what software you’re using. Today, we help over 35,000 businesses across the UK, Europe, Australia and New Zealand to collect payments, and we’re growing fast. Already in 2018 we’ve opened offices in France and Australia, with another to follow soon in Germany. Our strategic partnerships with market-leading platforms such as Zuora, Xero and Chargebee have been critical to our global success and have allowed us to work with a huge range of organisations: small gyms and scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates. Our HQ is in London and we’re backed by some of the world’s leading investors including Balderton Capital, Accel Partners, Notion Capital, Passion Capital and Y Combinator.   The Business Operations & Strategy team The mission of the Business Operations and Strategy team is to help GoCardless make high-quality decisions and to translate these decisions into action. We are a small team and report directly into the CEO. As a team, our work is project-based and wide-ranging. Recent priorities have included designing and implementing a customer segmentation, forecasting Revenue and developing a new organisation design. In each case, the team has owned the analysis and then worked closely with key stakeholders (CEO & Management) both to form recommendations and to determine how best to implement them. In some instances, the team also takes direct responsibility for delivering cross-functional programmes, by ensuring that these programmes get into implementation and guiding them to fast and pragmatic execution. The Business Operations and Strategy team is based in our London HQ.   The role As a Transformation Programme Manager, you will report into the Director of Business Operations and Strategy, working closely also with the CEO, CPTO and other members of the Exec team to deliver some of GoCardless’ most critical transformation programmes. On a day-to-day basis, this will include: Scoping programmes, defining workstreams and identifying the right owners for each Creating programme plans, with detailed timelines and deliverables Establishing resourcing requirements (including budgets, sequencing and headcount) Identifying dependencies and adjust sequencing of activities to mitigate against them Establishing programme governance, including meeting cadence and stakeholders Coordinating between different stakeholders and facilitating knowledge sharing Delivering accurate reporting of programme status (including KPIs), resolving issues independently where possible and escalating on a timely basis where it is not Creating transparency about programme status through proactive communication with stakeholders across the business Analysing risks and maintaining a risk register on individual programmes   You should apply if:   You have prior experience of delivering programmes, ideally in a transformation office (knowledge of Lean or Six Sigma would be a plus, but is not a prerequisite) You are comfortable working with programme management software You have excellent attention to detail, but are also able to maintain an overall perspective on programme status You are a structured thinker and able to distil and simplify complex problems You have high confidence, but low ego: able to be assertive and robust in your own judgement but also flexible and responsive to suggestion You are a strong team player and are comfortable collaborating with senior stakeholders across a global organisation You have strong written and verbal communication skills You have strong analytical skills   Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.  
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Drive GoCardless’s global growth. At GoCardless we are looking to scale from processing $1 billion a year to over $10 billion. Our vision is to create a global payments network, making payments simpler on the internet no matter what country you're in. We're looking for bright, ambitious people to join our talented sales development team and accelerate our growth in the UK market. The role The Business Development team at GoCardless sits within our sales function and combines deep product expertise, in-depth knowledge of the payments industry, and a consultative approach to reach out to and work with organisations operating across the UK and Europe. Working closely with business and product leaders across GoCardless, the NBD team work to uncover and define our best growth opportunities, including new merchants, partners, verticals, and growth strategies. Recent focus areas have involved close work in the utilities and telecoms sectors, financial services and the subscription economy. We generate new opportunities a little differently at GoCardless. There will be no cold calling and instead a more consultative and targeted approach is taken. The NBD team is focussed on developing large enterprise opportunities for GoCardless so a deep understanding of our target markets and prospects is essential to succeed.You'll implement outbound facing activites to reach new merchants and be the first point of contact before passing qualified opportunities on to our team of Enterprise Account Executives. Training for the position will involve a 4 week structured program split across both our NBD team as well as our Sales Development team. The program will give you an in depth overview of the product, how we reach out to enterprise-level merchants, and a detailed understanding of how we fit into the wider payments industry. What we're looking for Previous experience within a sales environment or a top consultancy, or recent graduates with commercial or technical backgrounds. Strong analytical skills and the ability to use a wide range of resources to come to clear conclusions and recommendations. An ability to understand our API and build great relationships with highly technical customers. A passion for technology, the startup community, and supporting other businesses as they grow. The motivation and flexibility to work well in a rapidly changing, high-growth environment. Superb verbal and written communication skills. If you’re unsure, please apply - we’d love to hear from you!
GoCardless London, United Kingdom
Aug 01, 2017
Full time
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small, medium-sized and large businesses across the UK and beyond. Over 20,000 business, such as The Guardian, Box.com and Thomas Cook, already rely on us to handle their payments, and hundreds more join us every week. The Sales Operations team is responsible for creating and improving processes that help the Sales team and overall GoCardless growth - from reporting and compensation, to forecasting to performance analysis. We’re looking for a Sales Analyst Assistant to help us provide the best onboarding experience for new GoCardless customers. THE ROLE The Sales Support Analyst will support the continuous development and improvement of our merchant onboarding support tools and implementation processes. At GoCardless we use technologies such as Salesforce and Tableau to help increase the efficiency and effectiveness of the sales organisation. Some of the main elements of the role will involve: You will collaborate with the Sales & Marketing to onboard / offboard new merchants successfully Work with the Sales Operations team on processes to improve efficiency & effectiveness Checking contracts, helping Sales teams to upgrade or downgrade merchants Supporting Sales teams with discounts and commercial approvals Liaising with our sponsor banks to apply for custom scheme identifiers for merchants Supporting cross-functional teams including Banking Operations, Risk & Compliance, Legal and Finance. WHO WE'RE LOOKING FOR Recent Grad or 1-2 years commercial experience You are extremely organised, structured and process-driven Meticulous attention to detail You are comfortable with processing large amounts of information on and administration You demonstrate the ability to prioritise between multiple important issues You have a sense of urgency and can work to regular deadlines. You believe in making sure our internal stakeholders are at the forefront of our efforts Bonus points: Knowledge of CRM (Salesforce) and BI tools (Tableau). Additional languages are a plus (French, German, Spanish). Our team comes from a variety of backgrounds and we welcome diversity - if you’re unsure, please apply!
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Find and close new business with our biggest customers and help them make recurring payments simple. GoCardless is having fun and growing fast. Thousands of businesses in the UK already trust us with their payments, and hundreds more are joining us every week. We are moving into our next phase of expansion and we are looking to add new talent to the team to continue our momentum with large enterprise customers. The need to take recurring payments is increasing: it is becoming strategically important, not only for established users of direct debit such as utilities, telecoms, and media companies, but also for the latest wave of Software as a Service and Internet of Things providers. GoCardless is innovating on top of the BACS network in the UK and equivalents around the world. By making these networks easier to integrate into modern internet services and adding intelligent, powerful and flexible capabilities we are adding value in completely new ways. The ability to work with all of these together through a single integration is a real game changer. GoCardless will continue to disrupt these systems as payment mechanisms continue to evolve. The role You will be responsible for finding and closing new business in the UK market. This will be done via your own efforts and in conjunction with your business partners in marketing, sales development and partnerships. You will be engaging with senior stakeholders within the customer to identify and secure a role for GoCardless as a payment provider. This will involve working with various departments, from finance and engineering to marketing and procurement; building a business case; securing a commercial arrangement; and ensuring a successful delivery. Our business model is aligned with the success of our customers: their success in getting paid links to our rewards. Our customers are large domestic and international companies who need to take recurring payments. In order to navigate a path to mutual success you will need to develop a good understanding of our solution, the business value, and technical fit and its relationship to our customers’ existing systems. We've built a dynamic, collaborative culture in which we hire and develop smart, driven people that share our desire to do work we can be proud of. We value learning and feedback, and we spur each other on to raise the bar of success. You’ll be responsible for helping the team around you improve and develop. The ideal candidate We’re looking for people who want to have an impact and are always trying to learn and improve themselves and the operations around them. The ideal candidate wants to lead and is ready to deal with the ambiguity present in small, fast growing environments. By evangelising GoCardless and recurring payments, you are able to get customers excited by our product. You should apply if you have: Strong senior sales experience. Evidence of repeated success within complex solutions and exceeding quota. Experience in closing complex deals in a B2B or B2B2C environment. Experience meeting CxO and LOB executives and other stakeholders. Experience working directly with customers and in conjunction with partners. A structured sales approach and experience with Salesforce.com. High activity: you are able to cover a large territory effectively and build a dynamic pipeline. A consultative style and the ability to become a trusted advisor and secure the sale. Attention to detail, are extremely organised and work well with others. Good presentation and client management skills. Experience selling APIs is not essential, but nice to have.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Develop new Integration Partnerships and supercharge our growth. At GoCardless we’re looking to scale from processing £1 billion a year to over £10 billion. Our vision is to create a global payments network, making payments simpler on the internet no matter what country you're in. Much of our growth to date has been driven through Integration Partnerships which enable customers to use GoCardless via leading software platforms such as Xero, Quickbooks and Zuora. This has enabled us to win thousands of businesses, from gyms and accountants to publishers and SaaS companies. Our partnerships have also been key to growing our enterprise client base, including household brands such as Thomas Cook, Financial Times, TripAdvisor, Box.com and Axa. Partnerships have also been a key route to market when launching in new markets such as France, Germany and Spain. We are moving into our next phase of expansion and are looking for an ambitious, smart and versatile candidate to develop new Integration Partnerships with forward-thinking software companies. THE ROLE In this new role you’ll be responsible for closing new Integration Partnerships, in particular working with innovative startups and line of business software providers. You will work closely with the Head of Partnerships and our Sales and Marketing teams to identify new partners to target. Once a new partnership has been launched you will handover to our Partnerships Success Managers to continue growing the partnership. WHO WE’RE LOOKING FOR We’re looking for people with star potential who want to have a major impact immediately. You’ll be excited to build new and innovative partnerships that transform our business. You should apply if: You have prior experience with technical partnerships or ISVs, or sales experience with a technical product, or from a top consultancy. You have a consultative style and the ability to become a trusted advisor You are able to cover a large number of customers effectively and build a dynamic pipeline You have an ability to understand our API and build great relationships with highly technical customers A passion for technology, the startup community, and supporting other businesses as they grow The motivation and flexibility to work well in a rapidly changing high-growth environment Superb verbal and written communication skills Bonus points if you other European languages, in particular French, German or Spanish. Our team comes from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Develop new strategic partnerships and supercharge our growth. At GoCardless we’re looking to scale from processing £1 billion a year to over £10 billion. Our vision is to create a global payments network, making payments simpler on the internet no matter what country you're in. Much of our growth to date has been driven through strategic partnerships which enable customers to use GoCardless via leading software platforms such as Xero, Quickbooks and Zuora. This has enabled us to win thousands of businesses, from gyms and accountants to publishers and SaaS companies. Our partnerships have also been key to growing our enterprise client base, including household brands such as Thomas Cook, Financial Times, TripAdvisor, Box.com and Axa. Partnerships have also been a key route to market when launching in new markets such as France, Germany and Spain. We are moving into our next phase of expansion and are looking for an experienced candidate to develop new strategic partnerships with forward-thinking organisations. THE ROLE You’ll be responsible for developing new strategic partnerships to help us win more customers and grow our revenue. You will focus on top-tier partners that can transform our business, for example integrating our payments product into global software providers that enable us to expand into new markets or verticals. Reporting to the Head of Partnerships, you will work closely with the wider Partnerships Development team, plus our Sales Development and Marketing teams to identify and close new partnerships. Once a new partner has been launched, you will handover to our Partnerships Success Managers to continue growing the partnership. You will also work closely with our Product and Operations teams to ensure that we can develop new partnerships effectively. WHO WE’RE LOOKING FOR We’re looking for people with enough experience to make an impact quickly, but who are looking to develop further and are comfortable working in a fast-changing environment. You don’t need to come from a payments background, but you’ll be fascinated by the changes taking place in the FinTech sector. This role will contribute towards scaling up the Partnerships team and will play a major role in our continued growth. You should apply if: You have a track record in developing successful strategic partnerships, preferably in a technical B2B setting. You are comfortable learning a highly technical product. Whilst you won’t need to code, we will expect you to relish the prospect of learning our APIs inside out. You are commercially astute and data-driven with strong quantitative and analytical skills. You’ll be able to hold your own in a high-stakes negotiation. You have excellent communication and written skills. You can hold a room and articulate yourself clearly. You are able to work across multiple teams and present to business leaders at senior levels. You can speak to all sorts. You have a strong network and understanding of the European tech industry, in particular core business software like CRM, ERP, Billing. Bonus points if you other European languages, in particular French, German or Spanish. Our team comes from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
We’re looking for smart, curious and driven people from all backgrounds to join our new Product team. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Our API powers recurring payments for companies like the Financial Times, Thomas Cook and Nutmeg. It also enables partners including Quickbooks, Xero and Teamup to help tens of thousands of small businesses to save countless hours spent chasing customers for payments.   Product at GoCardless This is a really exciting time to join our growing team! We’re building a new Product team from the ground up, and one of the top technical/product executives in Europe will shortly be joining as our new Chief Product & Technical Officer. Our Product team is focused on three areas: What we build : Figuring out what we need to build and prioritising when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions rather than dictating detailed answers. How we build it : We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering focuses on how we get there. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do. Communicating with everyone : Product is a key part of the glue that binds together teams at GoCardless. We communicate the “who, what, why and when” to the company. We also work closely with Marketing, Sales and Support on how best to communicate what’s happening to our customers.   The role As a Product Manager you will work closely with one of our  Engineering Managers to lead one of the development teams at GoCardless. We believe in autonomous teams, so you should expect a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. We are looking for product managers for multiple teams, but across the roles we expect responsibilities to include: Building a deep understanding of customers’ needs Defining our competitive positioning and keeping on top of broader industry developments Developing a vision for the direction of the product, and leading prioritisation to maintain the backlog Tracking progress, assessing our impact and driving delivery Leading communication with the rest of the business and working with product marketing to document our capabilities   What we’re looking for We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great product managers share common characteristics, and we look for these above all else: Raw intellectual horsepower : We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems. Curiosity & drive : You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to adapt to a constantly changing environment. Collaborative leaders : Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great communication skills. Effortlessly analytical : At GoCardless we start by asking ‘why?’, and a data-driven approach is central to how we run Product. When you’re presented with data, analysis should be a reflex. Candidates should have a proven record of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting.   Bonus points for: Experience in fintech/payments or in a startup environment Solid technical knowledge and experience in software development Familiarity with SQL and ability to analyse large datasets   Our team come from a range of backgrounds, and we welcome diversity. If you’re unsure, please apply - we’d love to hear from you.
GoCardless France
Aug 01, 2017
Full time
Grow the GoCardless business in France.   At GoCardless we are looking to scale from processing $1 billion a year to over $10 billion. Our vision is to create a new global payments network, making payments simpler on the internet no matter what country you're in.   After entering France in early 2015 - as covered by Le Figaro and Les Echos - we are rapidly gaining traction and now serve hundreds of companies such as Habitat, La Fourchette and Zenchef. We also work locally with partners such as Mangopay, Zuora and Intuit Quickbooks.   We’re looking for a Head of Sales for France to drive our business in the region.  You will lead from the front extending our current business and helping us learn and adapt to the requirements of the French market.  You will be the face of GoCardless in the market and the advocate for France within our business.  In addition to securing new key wins you will be building out the enterprise sales team and working closely with your business partners across the company to achieve our overall goals for France.   THE ROLE Reporting to the VP Sales, you will be responsible for setting the French revenue target and for carrying out local strategic sales initiatives yourself and via the sales team you will build.  Overall success will be achieved by working closely with business partners, customers and partners in the market.   You will monitor performance and activity and help close deals by sharing marketing and sales collaterals and attending key meetings. You will manage the development of Account Executives and Senior Account Executives by conducting regular one on one meetings to identify growth opportunities and formalise training opportunities.   You will coordinate with the Product team to develop new features for your market and with the Marketing and Partnership teams to generate a healthy pipeline of leads.    WHAT WE’RE LOOKING FOR We’re looking for people who want to have an impact and are always trying to learn and improve themselves and the operations around them. You want to lead and you feel ready to deal with the ambiguity present in small, fast growing environments. By evangelising GoCardless and recurring payments, you are able to get customers excited by our product.   You should apply if: You have a proven senior B2B SaaS sales experience as an individual contributor. You have experience in building and managing a Sales team. You have the ability to define strategic sales plan and targets. You are empathetic and you are a people-oriented leader. You can directly manage and coordinate with business partners to reach shared objectives. You can demonstrate repeated success within complex solutions and exceeding quota. You have experience in closing complex SaaS deals to mid-level to CxO. You have a structured sales approach and experience with Salesforce.com. You have good presentation and client management skills.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of business in the UK already rely on us to handle their payments, and hundreds more join us every week. We’re looking for an accounts assistant to support our Finance team with the daily bookkeeping operations of the company. The role As a member of the Finance team you will be responsible for ensuring our accounts are accurate and our processes and controls are maintained. You will be responsible for: Managing the day-to-day bookkeeping. Monthly reconciliation of balance sheet accounts (Accounts Receivable, Accounts Payable, etc.). Inputting and maintaining all manual journal entries. Initiating and making payments (business and personal). Supporting monthly accounts preparation, and yearly audit. Building out more efficient processes and controls What we're looking for We’re looking for a team player, capable of working with people from different backgrounds and experience. You should apply if: You have previous experience as a accountant/bookkeeper, preferably working with SMEs or startups. You have used and operated purchase ledgers in a robust accounting system. You are detail orientated, highly organised and can work without direction. You are innovative and willing to look to implement new processes within the finance team around bookkeeping. You have excellent excel skills and enjoy building complex schedules/worksheets You have great communication and interpersonal skills, and are able to build strong and productive relationships. This role would ideally suit someone with experience in a fast-paced startup, who is looking for a new challenge, and to tackle a high growth company. However, our team comes from a variety of backgrounds and we welcome diversity – if you are unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Manage and execute our critical banking processes.   GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian and TripAdvisor. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. We’re looking for a dedicated individual to help run and improve our critical banking operations. You will interact with a number of different teams around the company, such as Customer Support, Risk and Compliance and Engineering so a strong sense of team-work is essential. Customers rely on us to process their payments correctly, so it’s vital that you can ensure timely and compliant payment processing and take care of any manual interventions required. Using your ability to analyse processes, you’ll work closely with Operations and Core Payment Engineers to further assist, improve and automate our banking processes and to put your suggested changes into practice. You’ll join our friendly, tight-knit team and work together to find creative solutions to even the toughest problems.   A typical day will include Handling payment submissions to banking systems, to ensure that our customers have the best experience possible with GoCardless Working closely with the Banking Operations Manager to prioritise tasks in line with business needs Liaising with customers, internal departments and banks with regards to any payment queries Reconciliation of bank accounts to ensure client and business funds are correctly distributed Documenting team processes to enhance and share knowledge across the business Ad-hoc banking requests   What we're looking for Recent Grad or 1-2 years commercial experience You are assertive and work well under pressure You are organised and diligent with a strong attention to detail You’re curious to learn and keen to share knowledge You can prioritise multiple tasks and switch between them effortlessly You are proactive and can work with a tremendous sense of urgency when the situation requires it You have excellent written and verbal communication skills You have strong analytical skills and can identify where improvements are needed Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
Close new business in an exciting, fast-paced environment. GoCardless is having fun and growing fast. Thousands of businesses in the UK already trust us with their payments, and hundreds more are joining us every week. We are moving into our next phase of expansion and are looking to add new talent to the team to continue our momentum amongst our growth customers. The need to take recurring payments is increasing: it is becoming strategically important, not only for established users of Direct Debit such as lenders, telecoms and accountants, but also for the latest wave of tech startups. GoCardless is innovating on top of the BACS network in the UK and equivalents around the world. By making these networks easier to integrate into modern internet services and adding intelligent, powerful and flexible capabilities we are adding value in completely new ways. The ability to work with all of these together through a single integration is a real game changer. GoCardless will continue to disrupt these systems as payment mechanisms continue to evolve. The role You will be responsible for closing new business in the UK market. This will be done via your own efforts and in conjunction with your business partners in marketing, sales development and partnerships. You will take a consultative approach, engaging with stakeholders within medium sized businesses and exciting startups to identify and secure a position for GoCardless as their primary payment provider. This will involve working with various departments, from finance and engineering to marketing and procurement; building a business case; securing a commercial arrangement; and ensuring a successful delivery. Our business model is aligned with the success of our customers: their success in getting paid links to our rewards. In order to navigate a path to mutual success you will need to develop a good understanding of our solution, the business value, and technical fit and its relationship to our customers’ existing systems. We've built a dynamic, collaborative culture in which we hire and develop smart, driven people that share our desire to do work we can be proud of. We value learning and feedback, and we spur each other on to raise the bar of success. You’ll be responsible for helping the team around you improve and develop. The ideal candidate We’re looking for people who want to have an impact and are always trying to learn and improve themselves and the operations around them. The ideal candidate wants to lead and is ready to deal with the ambiguity present in small, fast growing environments. By evangelising GoCardless and recurring payments, you are able to get customers excited by our product. You should apply if you have: Tech sales experience and are now looking to focus on closing business. A consultative style and the ability to become a trusted advisor and secure the sale. A structured sales approach and experience with Salesforce.com or similar. High activity: you are able to cover a large number of customers effectively and build a dynamic pipeline. Attention to detail, are extremely organised and work well with others. An ability to understand our API and build great relationships with highly technical customers. A passion for technology, the startup community, and supporting other businesses as they grow. The motivation and flexibility to work well in a rapidly changing high-growth environment. Superb verbal and written communication skills. If you're unsure, please apply – we'd love to hear from you!
GoCardless London, United Kingdom
Aug 01, 2017
Full time
We’re looking for exceptional managers to help GoCardless build a global payments platform for the 21st century. GoCardless’ annual payment volume exceeds £1 billion, and we’re processing up to hundreds of thousands of transactions per day. Right now we’re scaling our payments systems to handle ten times our current processing capacity, investing in our infrastructure for improved resilience, and improving the customer experience for first time users of our developer APIs and user dashboards. We like to share what we learn on our engineering blog . We believe in using the best technology for the task and we’re heavy users of Angular, Ruby on Rails and PostgreSQL. Our applications run in Docker containers.  We’re in the process of moving our front-end to React. We currently use Python for our data projects and Go is used by our infrastructure team. THE ROLE We want to hire a site reliability engineering manager to help us build and develop the most creative and fulfilled SRE team. You will lead talented and creative engineers who build products and systems they are proud of. You will push for exceptionally high quality work and empower our engineers to have a big impact. We love to be open about the work we do. Some examples are: Moving to a container-based infrastructure. Dealing with the realities of running a relational database at scale. Building a high-availability PostgreSQL cluster. Improving performance with investigative work.   We’re looking for competent and passionate SREs who want to stay hands-on but primarily focus on leadership and management. You will have responsibility for one team of between 4 and 6 site reliability engineers and you’ll work closely with commercial and operational stakeholders. In this role you will: implement and deploy engineering work with your team hire and develop great people maintain a supportive and engaging team culture insist on high standards of technical design and implementation and ensure your systems are operationally excellent plan and prioritise impactful technical investment initiatives for your team oversee and participate in Gamedays  You will also be a key contributor to: improving hiring and recruitment processes investing in GoCardless’ overall technical architecture ensuring the security of our systems and working practices WHO WE'RE LOOKING FOR Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker. This role would suit someone with previous management experience, or a technical leader who wants to take on people management responsibility. You should apply if you are: passionate about building motivated, highly performing teams passionate about technology and want to stay hands-on experienced in building world class infrastructure, including managing or implementing distributed systems familiar with the realities of on-call professionally experienced in coding at least one of the following, or similar: Ruby, Python, Go, Elixir, Java, C++, Javascript committed to building reliable, well-tested systems enthusiastic about working in a strong culture of testing and code review qualified with a degree in Computer Science or a related field, or equivalent work experience  In your application, please include your CV, a link to your GitHub profile if you have one and a brief description of an interesting project you have delivered as a leader. Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
At GoCardless we are looking to scale from processing $1 billion a year to over $10 billion. Our vision is to create a global payments network, making payments simpler on the internet no matter what country you're in. We’re moving into our next phase of growth and are looking to add new talent to the team to continue our momentum with SMEs, larger enterprise merchants and our global expansion. The need to take recurring payments is increasing: it is becoming strategically important, not only for established users of direct debit such as utilities, telecoms, and media companies, but also for the latest wave of Software as a Service and Internet of Things providers. We’re looking for an amazing product marketing manager to take our products and craft the messaging and positioning to each of our audiences – from a small digital agency or a city council looking to modernise their existing cumbersome Direct Debit processes, to a global SaaS powerhouse taking payments in 90 countries. The role You will be responsible for managing all marketing activity to the accountancy sector and for helping us develop strong, long-lasting relationships with accountancy companies. Initially, this will be for the UK, with the opportunity to expand this across Europe.  This will include working with a range of firms from small sole trader businesses up to the top 100 practices, as well as in-house finance teams. Working with Marketing team, you’ll build out a strategic plan to develop our brand within the accounting sector, building on existing relationships and developing new ones.  You’ll use a range of channels from our accounting software partnerships to the major associations to direct marketing. Some of the main elements of the role will involve: Manage our portfolio of existing accountancy and bookkeeping firms building trust, credibility and advocacy in the sector. Develop a multi-channel marketing strategy to drive awareness of GoCardless among accountants. Utilise existing relationships with accounting software and apps providers to build out our accounting and bookkeeping merchant base. Build out relevant content and collateral to support accountants to promote GoCardless internally and to their client base. This is a brand new role and you’ll be working closely with the Marketing and Partnerships teams, reporting to the VP Marketing.  You’ll also work closely with Sales, Product and Operations team to ensure we are building long term relationships with this sector and meeting merchant and revenue targets.   What we're looking for We’re looking for a marketing rock star who is creative, driven and excited about working in a fast growing FinTech startup. You should apply if: You are an experienced marketer with a proven track record of working within the accounting sector. You are self-motivated, driven, high energy and engaging. You have a mix of creative and analytical skills - able to develop new innovative marketing activities with strong quantitative analytical skills to review and act on the results. You have excellent communication and copywriting skills. You are able to work across multiple teams both internally and externally. You are curious and a rigorous thinker, always probing beyond a simple answer and assuming nothing.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
At GoCardless we are looking to scale from processing $1 billion a year to over $10 billion. Our vision is to create a global payments network, making payments simpler on the internet no matter what country you're in. We’re moving into our next phase of growth and are looking to add new talent to the team to continue our momentum with SMEs, larger enterprise merchants and our global expansion. The need to take recurring payments is increasing: it is becoming strategically important, not only for established users of direct debit such as utilities, telecoms, and media companies, but also for the latest wave of Software as a Service and Internet of Things providers. We’re looking for an amazing product marketing manager to take our products and craft the messaging and positioning to each of our audiences – from a small digital agency or a city council looking to modernise their existing cumbersome Direct Debit processes, to a global SaaS powerhouse taking payments in 90 countries. The role You will be responsible for managing marketing activity to develop and grow strong, long-lasting partnerships across Europe. Working with the Partnerships and Marketing teams you’ll play a key role in developing our strategic plan, from creating marketing strategies to attract new partners to executing on plans to support and grow existing partnerships. Some of the main elements of the role will involve: Working proactively with our existing partners on joint marketing plans to educate customers about the benefits of using GoCardless with their product and to grow the proportion of their customers using GoCardless. Building out opportunities for joint go-to-market strategies working with partners to attract new business for both parties. Support the Partnerships team with marketing activities to attract and close new partnerships deals that generate meaningful revenue. Drive awareness of partnerships to our existing merchant base, encouraging them to connect GoCardless with our partners’ software. You’ll be working closely with the Marketing team who will be supporting you in digital, content and product marketing activity and reporting into the VP Marketing.  You’ll also work closely with the Partnerships and Sales teams to ensure we are building long term relationships and meeting new merchant and revenue targets.   What we're looking for We’re looking for a marketing rock star who is creative, driven and excited about working in a fast growing FinTech startup! You should apply if: You’re an experienced marketer with a background in B2B.   You have a proven track record of driving growth through partnerships. You are self-motivated, driven, full of energy and engaging. You have a mix of creative and analytical skills - able to develop new innovative marketing activities with strong quantitative analytical skills to review and act on the results. You have excellent communication and written skills. You are able to work across multiple teams both internally and externally. You are curious and a rigorous thinker, always probing beyond a simple answer and assuming nothing. This role would ideally suit someone with B2B experience in a SaaS company. However our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
We’re looking for Data Scientists who can enable our team to make better decisions using data. GoCardless is building a new global network for recurring payments. We’re cutting out the intermediaries and linking together direct debit schemes from around the world to create a simple way of collecting payments directly from customers’ bank accounts. Annual payment volume at GoCardless exceeds $1 billion, and we’re processing up to hundreds of thousands of transactions every day. As we grow, there is an increasing demand for data across all functions. Our ability to understand our users, and make sound and timely business decisions is hugely dependent our ability to extract meaning from this data. The data team exists to enable GoCardless to make smarter decisions by providing a combination of data oriented products, solutions and technologies. The data team is building data products that massively enhance the value and differentiation of our products at a global scale. THE ROLE We are looking for dedicated data scientists to assist us in analysis and delivery as well as advice to the business. Key Responsibilities : We are looking for a Data Scientist that will help us build predictive models that substantially increase the value that we provide to our customers and the efficiency of our operations by building new data products that leverage our large amounts of raw data. We have lots of interesting data challenges that will add a lot of value to our customers and to our business, like fraud prevention, marketing optimisation, churn prevention, payment failure optimisation, upsell propensity, etc. You will develop and productionise data products and predictive models in collaboration with your team. You will create meaningful data visualizations that communicate your findings and relate them back to how your insights create business impact. WHO WE’RE LOOKING FOR You’re a self-starter - we’ll be looking to you to independently drive your work forward and investigate the data we require You love digging into data and uncovering actionable insights You’re passionate about using data to help teams become more productive You have high attention to detail, but balance this with speedy execution You have intellectual curiosity You are a communicative person that values building strong relationships with colleagues and stakeholders and have the ability to explain complex topics in simple terms. REQUIREMENTS You have a degree in Maths, Economics, Statistics, Computer Science or similar. You have strong technical skills in data manipulation and extraction (strong SQL knowledge), data analysis and model prototyping (R or similar) and model productionisation (Python or similar) You have strong data visualisation skills You have a substantial track record of deploying predictive models and data products in production with quantifiable impact.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
We’re looking for exceptional managers to help GoCardless build a global payments platform for the 21st century. GoCardless’ annual payment volume exceeds £1 billion, and we’re processing up to hundreds of thousands of transactions per day.  The company is growing fast and there is an increasing demand for creative, agile and high quality work from our engineering group. We believe in using the best technology for the task and we’re heavy users of Angular, Ruby on Rails and PostgreSQL. Our applications run in Docker containers.  We use some React for static web pages, Python for our data projects and Go is used by our infrastructure team. Our planning and delivery processes are agile and loosely based on Scrum. Right now we’re improving the customer experience for first time users of our developer APIs and user dashboards, we’re scaling our payments systems to handle ten times our current processing capacity and we’re investing in our infrastructure for improved resilience. We like to share what we learn on our engineering blog The role We want to hire software engineering managers to help us build the most creative and fulfilled product engineering team. You will lead talented and creative engineers who build products and systems they are proud of. You will push for exceptionally high quality work and empower our engineers to make a big impact. We’re looking for competent and passionate engineers who want to stay hands-on but primarily focus on leadership and management. You will have responsibility for one or more teams of between 3 and 6 software engineers and you’ll work closely with commercial and operational stakeholders. In this role you will: implement and deploy engineering work with your team hire and develop great people maintain a supportive and engaging team culture insist on high standards of technical design and implementation and ensure your systems are operationally excellent deliver project work while managing the expectations of your stakeholders plan and prioritise impactful technical investment initiatives for your teams You will also be a key contributor to: improve hiring and recruitment processes develop product objectives invest in GoCardless’ overall technical architecture ensure the security of our systems and working practices Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys leading and collaborating with others, and is a pragmatic decision-maker. This role would suit someone with previous management experience, or a technical leader who wants people management responsibility. You should apply if you are: passionate about building motivated, highly performing teams passionate about technology and want to stay hands-on experienced in building products for the web, and have an awareness of technologies across the stack professionally experienced in coding at least one of the following, or similar: Ruby, Python, Go, Elixir, Java, C++, Javascript, AngularJS committed to building reliable, well-tested systems enthusiastic about working in a strong culture of testing and code review qualified with a Computer Science degree or equivalent experience In your application, please include your CV, a link to your GitHub profile if you have one and a brief description of an interesting project you have delivered as a leader. Our team come from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
GoCardless London, United Kingdom
Aug 01, 2017
Full time
GoCardless is looking for Site Reliability Engineers to help scale our infrastructure. We have thousands of businesses across Europe that are using our service to collect payments, and we hope that you can help us go global. The role As a Site Reliability Engineer you'll be part of a small team that sets the direction of the GoCardless core stack. You'll think through the moving pieces that make up our infrastructure and the complex interactions between them. You'll work with every other team within engineering – from product to data – to help build and scale the platform our product sits on. We love to be open about the work we do. Some examples are: Moving to a container-based infrastructure. Dealing with the realities of running a relational database at scale. Building a high-availability PostgreSQL cluster. Improving performance with investigative work. Day-to-day, you'll be: Troubleshooting problems across distributed systems. Building tools to manage a growing infrastructure. Deploying software to improve availability, scalability and efficiency. Understanding and automating away common problems. Investigating and fixing performance issues. Tackling challenging production issues as part of a supportive on-call team. We think you'll enjoy this role if: You believe in bringing automation to infrastructure problems, you thrive on new challenges and seemingly cryptic issues, and you're passionate about learning new things and see improvement as an iterative process. You'll rely on: Your knowledge of Unix fundamentals. Your experience in designing, analysing, and troubleshooting distributed systems. Your understanding of TCP/IP networking. Your fluency in one or more programming languages, and writing clean and effective code. Your ability to build reliable infrastructure on top of cloud computing systems. It's useful, but not essential to have: Some experience with operating PostgreSQL or a similar database. A formal education in Computer Science. Much of our team is made up of software engineers who've made the jump into the world of infrastructure, and we welcome a wide diversity of candidates. If you're unsure, we'd love to hear from you. In your application, please include your CV and a link to your GitHub profile, and tell us about an interesting technical project or problem that you’ve recently enjoyed working on.