Metro Bank

OUR PEOPLE

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

Hiring for attitude, training for skill

There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported.

Our unique culture - Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

CHANGING THE WAY BRITAIN BANKS

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

A fresh start to banking

Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. 

Bringing personal service back to banking

Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you.

Banking. But better

We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print.

Committed to kids

Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.

Metro Bank
Sep 21, 2020
Full time
Do you have an analytical mind set? Are you experienced in working with credit risk data? Can you strategically lead teams and nurture colleagues to grow? If yes, then we may have the role for you!  As the Head of Credit Risk Data and Reporting, you will be will be responsible for the development, implementation and effectiveness of our framework for credit risk data, reporting and systems. Sitting at the heart of the Credit Risk and Analytics team, you will lead a team that supports the rest of the department focusing on process efficiency and automation.  So what would you be doing?... • Leading continuous enhancement of the risk data mart, making sure it delivers the information required to oversee credit risk and meet regulatory requirements• Creating and maintaining credit risk data items used for risk reporting, modelling and validation• Promoting and leading automation and code optimisation, to reduce manual interventions and error• Generating data packs for Credit and...
Metro Bank
Sep 21, 2020
Full time
Have you got a wealth of experience in the retail mortgage space? Do you enjoy analysing data and utilising it to drive decisions? Would you like to join one of the fastest growing Banks in UK? If yes, then we may have the role for you! As a Credit Risk Manager – Mortgages, you will be responsible for all areas of mortgage credit risk. This includes taking ownership of mortgage credit risk policy, criteria and models. As part of your role, you will, make sure Metro Bank is holding enough provision and capital to sustain any future losses.   So what would you be doing?... • Helping the Bank achieve its strategic goals in branching out into more specialised mortgage lending• Carrying out detailed analysis on acquisition, portfolio strategy and management of the retail mortgage portfolio• Producing reports in regards to portfolio performance and highlighting any key risks within the portfolio • Assisting the wider team in setting the credit risk appetite for the mortgages portfolio...
Metro Bank
Sep 21, 2020
Full time
Do you love implementing new technologies into live-production? Would you like to be an integral part of Metro Banks IT transformation project? Are you a leader when it comes to embedding an agile working environment? If yes, then we may have the role for you! As a Lead Transition Engineer, you will support the IT Projects Operations Manager in looking after the deployment of new technologies into live operations environments. You will work across our Linux and Windows platform to deliver on projects that will help improve Metro Bank’s technology capabilities. You will support your colleagues with all third line queries, and make sure all final tests are in order before everything goes live!  So what will you be doing… • Owning the transition life cycle, and making sure processes are clear and easy to follow• Taking responsibility for Operational Acceptance Testing• Determining the resilience and recovery of new applications going into production• Working closely with project...
Metro Bank
Sep 04, 2020
Full time
Are you a leader in software engineering? Can you nurture colleagues on the right engineering standards and principles? Do you want to be an integral part of the British Banking revolution? If yes, then we may have the role for you! As a Services Engineer Manager, you will be part of our APIs and Services team who provide support for engineering projects, and aim to reduce our dependency on third party systems. Your team is the spine of the Bank, they make sure all our technologies are able to communicate with each other. You and your team, will enable colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects. Your role will be integral to the growth of the software engineering team at Metro Bank.  This is a 4 month fixed term contract starting early November. So what would you be doing?... • Looking after a team of specialist lead engineers and engineers and contributing towards their development• Overseeing our...
Metro Bank
Sep 04, 2020
Full time
Are you the go to person when it comes to IT services? Can you lead colleagues on the right implementation standards and policies? Do you want to be an integral part of the British Banking revolution? If yes, then we may have the role for you! As a Lead Services Engineer, you will be part of our APIs & Services team who provide support for various implementations, and aim to reduce our dependency on third party resources. Your team is the spine of the Bank, they make sure all our technologies are able to communicate with each other. You and your team will enable colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects and create fans! So what would you be doing?... • Leading a team of Service Engineers and nurturing their development• Developing our capabilities to allow multiple systems to communicate with each other• Building a better experience for colleagues and customers• Implementing integrations and...
Metro Bank
Sep 04, 2020
Full time
Do you love implementing new technologies into live-production? Would you like to be an integral part of Metro Banks IT transformation project? Are you a leader when it comes to embedding an agile working environment? If yes, then we may have the role for you! As a Lead Transition Engineer, you will support the IT Projects Operations Manager in looking after the deployment of new technologies into live operations environments. You will work across our Linux and Windows platform to deliver on projects that will help improve Metro Bank’s technology capabilities. You will support your colleagues with all third line queries, and make sure all final tests are in order before everything goes live!  So what will you be doing… • Owning the transition life cycle, and making sure processes are clear and easy to follow• Taking responsibility for Operational Acceptance Testing• Determining the resilience and recovery of new applications going into production• Working closely with project...
Metro Bank
Sep 04, 2020
Full time
Are you a leader in creating non-production environments? Can you understand and interpret colleague requirements? Are you looking to work within a very fast-paced environment? If yes, then we may have the role for you!   As an IT Environments Team Leader, you will look after a team of amazing specialists who help build and maintain our non-production testing environments. You will report to the Head of Non-Production Environments, and own all internal and external stakeholder relationships, relating to your project. Your role will be key in enabling your colleagues to meet agreed colleague expectations and provide life like environment to test all their wonderful new or upgraded technologies in. So what would you be doing?...  • Providing technical oversight of environment provisioning and dealing with all escalations from the team• Acquiring stakeholder requirements, and translating them into technical terms• Making sure projects are delivered on time with no constraints•...
Metro Bank
Sep 04, 2020
Full time
Are you a Linux advocate? Do you love working with cloud technologies? Do you want to join the British Banking revolution? If yes, then we may have the role for you! As an IT Operations Engineer, you will support the IT Operations Manager in looking after our core banking systems. You will oversee our Linux platform and deliver on projects, to help improve Metro Bank’s digital capabilities. You will support your colleagues with all third line queries, so they can continue to utilise our technologies and create fans   So what will you be doing… • Looking after our core technologies, networking and cloud• Supporting and maintaining Metro Bank’s digital applications• Monitoring and troubleshooting our Linux operating server• Documenting procedures and making sure current procedures are up to date• Resolving all third line issues relating to our digital platforms• Delivering key projects to help us improve our capabilities to create fans You need to be this kind of person… •...
Metro Bank WD17 2DQ
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Southampton Row, London WC1B 5HA, UK
Jul 30, 2020
Full time
Are you obsessed with providing the best possible candidate experience? Can you wow with your amazing attention to detail? Do you love working in a fast paced, customer focused environment? If yes, then we may have the role for you! As a Resourcer, you will be responsible for directly sourcing candidates into specialist roles across all our specialist areas. You’ll provide an exceptional candidate experience by delivering an amazing service to candidates and colleagues. So what you would be doing? • Sourcing, assessing and on boarding brilliant candidates who will want to develop a career at Metro Bank  • Delivering an amazing end to end experience for candidates and hiring managers  • Continuously looking for ways to enhance the candidate recruitment journey  • Being super organised in planning your time to screen candidates and hosting telephone interviews  You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for...
Metro Bank Southampton Row, London WC1B 5HA, UK
Jul 30, 2020
Full time
Are you passionate about all things commercial credit risk? Do you have a proven track record of leading teams in the credit risk space? Can you guide policy and provide oversight for a commercial credit function? If yes, then we may have the role for you!  As the Head of Commercial Credit Risk Policy and Portfolio Oversight, you will manage the credit risk of Metro Bank commercial lending portfolios to achieve a long term sustainable growth by leading and optimising credit risk policies and strategies for new business acquisition and portfolio management. So what would you be doing?... • Maintaining the commercial credit risk policies and procedures• Developing and maintaining commercial credit risk appetite statement and limits, and provide oversight of performance • Reviewing the commercial lending portfolios to understand current risk profile and emerging risks • Chairing the commercial portfolio quality review committee• Providing regular reporting to provide senior...
Metro Bank Old Bailey, London EC4M 7AN, UK
Jul 30, 2020
Full time
Are you an advocate at solving problem on cloud? Do you love working with cloud technologies? Can you help colleagues resolve critical IT issues? If yes, then we may have the role for you! As a Cloud Operations Engineer, you will be part of our amazing Production Support team, who look after our core technologies. You will oversee our cloud platform and deliver projects, to help improve Metro Bank’s cloud capabilities. You will support your colleagues with all third line queries, so they can continue to utilise our technologies and create fans. So what will you be doing… • Looking after our core technologies, networking and cloud • Identifying, troubleshooting and resolving issues that occur relating to cloud • Making sure applications are active and operate at agreed service levels • Documenting procedures and making sure current procedures are up to date • Configuring, patching and maintaining our technologies within production • Delivering key projects...
Metro Bank Essex, UK
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank!  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers   • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit...
Metro Bank Kingston
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank
May 05, 2020
Full time
Do you have the drive to delve into data every day? Can you inspire and nurture others? Are you an expert in all things related to Operational Risk? If yes, then we may have a role for you! As a Lead Operational Risk Oversight Manager in the second line of defence, you will be responsible for making sure that we have the right systems and controls in place to protect our customers and assets, while creating fans for life. You will support the Head of Operational Risk in leading the development and continuous improvement of Metro Bank’s Operational Risk framework and risk oversight capabilities. As part of your role, you will make sure that Metro Bank’s front line colleagues receive appropriate advice, support, oversight and challenge to make sure they proactively identify, manage, report and monitor their key risk exposures. So what would you be doing?... • Making sure management action is undertaken and monitored through to completion to address all key risks• Working closely...
Metro Bank London, UK
May 05, 2020
Full time
Do you love solving complex IT security challengers? Can you guide colleagues on improving our patching process? Are you looking to join the Banking Revolution that puts customer experience before anything else? If yes, then we may have the role for you! As an IT Operations Engineer, you will support the Head of IT Operations in looking after our patching process across our data centre and cloud services. You will be responsible for making sure new applications are patched accurately, to protect the Bank and our customers from external threats. So what will you be doing… • Troubleshooting security vulnerabilities and delivering solutions• Organising and overseeing patching activities• Improving security processes and procedures• Documenting our procedures and keeping them up to date • Reviewing the process design documentations and challenging the team on any concerns You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience...
Metro Bank Ilford, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Can you share your amazing SAS programming skills? Do you have a strong eye for detail? Would you like to join one of the fastest growing British Banks? If yes, then we may have the role for you! As a Lead Modelling Analyst, you will be responsible for the development of business critical statistical credit risk models. The role is focused on developing IFRS9 and AIRB compliant models. You will work closely with the business to establish the requirements and support the planning and delivery of projects. This role is a crucial role within our risk team, the risk team keep Metro Bank’s customers colleagues safe.  So what would you be doing?... • Developing statistical credit risk models including, origination and behavioral scorecards, basel (PD, EAD, LGD), impairment (IFRS9) and stress testing models• Supporting planning and delivery of projects• Being responsible for the provision of model documentation, implementation and subsequent monitoring• Championing Metro Bank’s...
Metro Bank Windsor, UK
Mar 17, 2020
Full time
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. We are looking for colleagues to join our stores in Southall, Hounslow, Chiswick and Ealing. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Are you obsessed with providing the best possible candidate experience? Can you wow with your amazing attention to detail? Do you love working in a fast paced, customer focused environment? If yes, then we may have the role for you! As a Volume Recruiter, you will be responsible for directly sourcing candidates into customer facing roles across our stores and contact centres. You’ll provide an exceptional candidate experience by delivering an amazing service to candidates and colleagues. So what you would be doing? • Sourcing, assessing and on boarding brilliant candidates who will want to develop a career at Metro Bank  • Delivering an amazing end to end experience for candidates and hiring managers  • Continuously looking for ways to enhance the candidate recruitment journey  • Being super organised in planning your time to screen candidates and hosting telephone interviews  • Organising and running audition days with the assistance of the team coordinator  • Representing Metro...