Metro Bank

OUR PEOPLE

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

Hiring for attitude, training for skill

There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported.

Our unique culture - Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

CHANGING THE WAY BRITAIN BANKS

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

A fresh start to banking

Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. 

Bringing personal service back to banking

Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you.

Banking. But better

We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print.

Committed to kids

Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.

Metro Bank
Jan 15, 2021
Full time
Can you interpret complex regulations and communicate them in a simple way? Are you able to identify risks and make sure they are resolved? Do you put the customer at the heart of everything you do? If yes, than we may have the role for you! As the Regulatory Reporting Oversight Manager, you will be responsible for the oversight of the regulatory reporting control framework. You will make sure that Metro Bank complies with all applicable regulations and protects our customers. You will play an integral role in helping to shape the Regulatory Reporting Oversight team within the Prudential Risk function. So what would you be doing?... • Understanding and communicating the regulatory reporting control framework across first and second lines of defence• Performing second line oversight of regulatory reporting, including the internal processes and controls that are leveraged for regulatory reporting purposes• Highlighting risks informally through regular interaction and formally in...
Metro Bank
Jan 15, 2021
Full time
Are you experienced in driving forward a Banks IRB application? Can you maintain excellent stakeholder relations and provide regulatory advice? Do you put the customer at the heart of everything you do? If yes, then we may have the role for you! As the Regulatory Compliance Manager, you will be responsible for leading IRB self-assessment and fulfilling executive reporting responsibilities in relation to IRB activities across the Bank. You will also provide leadership support on regulatory liaison. So what would you be doing?... • Driving the end-to-end annual IRB self-assessment process from initiation till submission to the regulator• Running the annual process to facilitate CRO sign-off of IRB self-assessment• Providing expert regulatory interpretation of IRB related matters, particularly regarding regulatory developments• Leading the process when communicating with the PRA in regards to changes to the IRB model• Liaising with others to collate, review and approve the relevant...
Metro Bank
Jan 15, 2021
Full time
Are you proficient when it comes to Prudential Risk? Can you lead a team through an IRB application? Do you put the customer at the heart of everything you do? If yes, then we may have the role for you!  As the Lead Prudential Risk Manager, you will run second line prudential risk oversight. You will be responsible for setting out and maintaining a prudential risk oversight framework, as well as assisting the Bank in its application for IRB.  So what would you be doing?... • Assessing the Banks risk profile relative to its risk appetite for Prudential Risk, as well as the effectiveness of controls and status of actions• Carrying out second line oversight of regulatory reporting, including the internal processes and controls that are leveraged for regulatory reporting purposes• Providing formal written periodic review summaries of Prudential Risk Oversight for consideration at committees including Executive & Board Risk committees• Performing ad hoc analysis of changes in...
Metro Bank
Jan 15, 2021
Full time
This is a new Senior Leadership role which demonstrates Metro Banks’ commitment to investing in our colleagues to ensure that the experience they have working at Metro Bank matches the quality experience our customers receive and that our workforce represents the communities we serve at all levels. The purpose of the role is to shape and drive the leadership and inclusion agenda to effect demonstrable change over a 3 year time horizon, to ensure that we create a fully diverse, engaged and unified organization, leveraging our unique culture and values. So what would I be doing? • The role holder will work closely with the CPO, the People Team and the Executive Team to develop and deliver a multi-year strategy for colleague experience; inclusivity and leadership. They will build the capability of leaders and teams to maintain our unique culture where colleagues are highly engaged, and everyone’s contribution is heard and valued. • Design and implement a multi-year inclusivity and...
Metro Bank
Dec 18, 2020
Full time
Do you have the gift of understanding all things Dynamics CRM? Can you guide colleagues in solving technical issues? Would you excel within a fast paced, dynamic environment? If yes, then we may have the role for you! As the CRM Analyst Support, you be an important part of our Internal IT Application Support team, looking after core banking applications such as CRM. You will help colleagues build a wider knowledge of Dynamics 365 and help them solve issues at a 1st and 2nd line level. You will be working in an ever changing environment, as we continue to grow and spread the revolution! This is a rare opportunity to work for one of Microsoft’s showcase customers and get the chance to work on early adopter programs before they get to market! – How amazing is that!? So what would you be doing?... • Providing 2nd line CRM support to colleagues across the Bank• Managing the progression of support tickets and escalating where necessary• Determining the cause and solution for support...
Metro Bank WD17 2DQ
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Southampton Row, London WC1B 5HA, UK
Jul 30, 2020
Full time
Are you obsessed with providing the best possible candidate experience? Can you wow with your amazing attention to detail? Do you love working in a fast paced, customer focused environment? If yes, then we may have the role for you! As a Resourcer, you will be responsible for directly sourcing candidates into specialist roles across all our specialist areas. You’ll provide an exceptional candidate experience by delivering an amazing service to candidates and colleagues. So what you would be doing? • Sourcing, assessing and on boarding brilliant candidates who will want to develop a career at Metro Bank  • Delivering an amazing end to end experience for candidates and hiring managers  • Continuously looking for ways to enhance the candidate recruitment journey  • Being super organised in planning your time to screen candidates and hosting telephone interviews  You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for...
Metro Bank Southampton Row, London WC1B 5HA, UK
Jul 30, 2020
Full time
Are you passionate about all things commercial credit risk? Do you have a proven track record of leading teams in the credit risk space? Can you guide policy and provide oversight for a commercial credit function? If yes, then we may have the role for you!  As the Head of Commercial Credit Risk Policy and Portfolio Oversight, you will manage the credit risk of Metro Bank commercial lending portfolios to achieve a long term sustainable growth by leading and optimising credit risk policies and strategies for new business acquisition and portfolio management. So what would you be doing?... • Maintaining the commercial credit risk policies and procedures• Developing and maintaining commercial credit risk appetite statement and limits, and provide oversight of performance • Reviewing the commercial lending portfolios to understand current risk profile and emerging risks • Chairing the commercial portfolio quality review committee• Providing regular reporting to provide senior...
Metro Bank Old Bailey, London EC4M 7AN, UK
Jul 30, 2020
Full time
Are you an advocate at solving problem on cloud? Do you love working with cloud technologies? Can you help colleagues resolve critical IT issues? If yes, then we may have the role for you! As a Cloud Operations Engineer, you will be part of our amazing Production Support team, who look after our core technologies. You will oversee our cloud platform and deliver projects, to help improve Metro Bank’s cloud capabilities. You will support your colleagues with all third line queries, so they can continue to utilise our technologies and create fans. So what will you be doing… • Looking after our core technologies, networking and cloud • Identifying, troubleshooting and resolving issues that occur relating to cloud • Making sure applications are active and operate at agreed service levels • Documenting procedures and making sure current procedures are up to date • Configuring, patching and maintaining our technologies within production • Delivering key projects...
Metro Bank Essex, UK
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? Then come and join Metro Bank!  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers   • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit...
Metro Bank Kingston
Jul 30, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank
May 05, 2020
Full time
Do you have the drive to delve into data every day? Can you inspire and nurture others? Are you an expert in all things related to Operational Risk? If yes, then we may have a role for you! As a Lead Operational Risk Oversight Manager in the second line of defence, you will be responsible for making sure that we have the right systems and controls in place to protect our customers and assets, while creating fans for life. You will support the Head of Operational Risk in leading the development and continuous improvement of Metro Bank’s Operational Risk framework and risk oversight capabilities. As part of your role, you will make sure that Metro Bank’s front line colleagues receive appropriate advice, support, oversight and challenge to make sure they proactively identify, manage, report and monitor their key risk exposures. So what would you be doing?... • Making sure management action is undertaken and monitored through to completion to address all key risks• Working closely...
Metro Bank London, UK
May 05, 2020
Full time
Do you love solving complex IT security challengers? Can you guide colleagues on improving our patching process? Are you looking to join the Banking Revolution that puts customer experience before anything else? If yes, then we may have the role for you! As an IT Operations Engineer, you will support the Head of IT Operations in looking after our patching process across our data centre and cloud services. You will be responsible for making sure new applications are patched accurately, to protect the Bank and our customers from external threats. So what will you be doing… • Troubleshooting security vulnerabilities and delivering solutions• Organising and overseeing patching activities• Improving security processes and procedures• Documenting our procedures and keeping them up to date • Reviewing the process design documentations and challenging the team on any concerns You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience...
Metro Bank Ilford, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Can you share your amazing SAS programming skills? Do you have a strong eye for detail? Would you like to join one of the fastest growing British Banks? If yes, then we may have the role for you! As a Lead Modelling Analyst, you will be responsible for the development of business critical statistical credit risk models. The role is focused on developing IFRS9 and AIRB compliant models. You will work closely with the business to establish the requirements and support the planning and delivery of projects. This role is a crucial role within our risk team, the risk team keep Metro Bank’s customers colleagues safe.  So what would you be doing?... • Developing statistical credit risk models including, origination and behavioral scorecards, basel (PD, EAD, LGD), impairment (IFRS9) and stress testing models• Supporting planning and delivery of projects• Being responsible for the provision of model documentation, implementation and subsequent monitoring• Championing Metro Bank’s...
Metro Bank Windsor, UK
Mar 17, 2020
Full time
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. We are looking for colleagues to join our stores in Southall, Hounslow, Chiswick and Ealing. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Are you obsessed with providing the best possible candidate experience? Can you wow with your amazing attention to detail? Do you love working in a fast paced, customer focused environment? If yes, then we may have the role for you! As a Volume Recruiter, you will be responsible for directly sourcing candidates into customer facing roles across our stores and contact centres. You’ll provide an exceptional candidate experience by delivering an amazing service to candidates and colleagues. So what you would be doing? • Sourcing, assessing and on boarding brilliant candidates who will want to develop a career at Metro Bank  • Delivering an amazing end to end experience for candidates and hiring managers  • Continuously looking for ways to enhance the candidate recruitment journey  • Being super organised in planning your time to screen candidates and hosting telephone interviews  • Organising and running audition days with the assistance of the team coordinator  • Representing Metro...
Metro Bank Guildford, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Basingstoke, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Southampton, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...