Metro Bank

OUR PEOPLE

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

Hiring for attitude, training for skill

There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported.

Our unique culture - Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

CHANGING THE WAY BRITAIN BANKS

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

A fresh start to banking

Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. 

Bringing personal service back to banking

Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you.

Banking. But better

We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print.

Committed to kids

Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.

Metro Bank Old Bailey, London EC4M 7AN, UK
Dec 11, 2019
Full time
Are you an analytical thinker and a strong influencer? Can you change gears and be part of delivering changes and improvements across a broad spectrum of products? Can you help to develop amazing products that will exceed all expectations? If yes, then we may have the role for you! As the Product Manager for Savings, you will be cultivating ideas for products that align with our amazing culture, putting the customer at the heart of everything we do. You will be making improvements and changes to not only the products, but the way they are communicated to our customers. This role is integral to our vision of revolutionising the banking industry. So what would you be doing?... • Supporting the Director of Deposits in delivering an attractive savings proposition   • Analysing and reporting on savings performance and pricing, and making recommendations • Monitoring the savings market and advising on key changes and implications • Writing clear business proposals for the Executive Leadership team • Making sure customer facing material communicates our savings propositions clearly and accurately • Working across the Bank to deliver change and product improvements and presenting your propositions confidently You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Naturally, you will have experience in a product management role within financial services • In order to be amazing in this role, you need to have strong analytical skills – be able to interpret Metro Bank and market data and make recommendations based on your analysis • It would be great if you have an understanding of the savings market and Metro Bank’s position within it   • You will need to be able to manage the product set effectively to meet the needs of our customers • You will understand the importance of engaging key stakeholders in driving change and delivering the best outcomes for customers
Metro Bank EC4M 7AN
Dec 09, 2019
Full time
Do you love designing and developing API solutions? Are you an Apigee advocate? Can you make game changing implementations to our IT Services team? If yes, then we may have the role for you! As an API Engineer, you will be part of our API and Services team who provide support for integration projects and aim to reduce our dependency on third party resources. You will shape the way we design, build, and deploy our services using distributed service-based architecture, that will allow all our technologies to communicate with each other. You will empower colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects and create fans! So what would you be doing?... • Supporting on the development of several projects • Delivering API solutions that streamline, simplify and improve our service • Designing, developing and deploying RESTful services • Setting up milestones that are aligned to API projects • Analysing, coding, testing and implementing systematic solutions • Providing general support on application performance and quality levels You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • You will have experience as an API or Web developer, looking after the full API lifecycle with exposure to Apigeee, Mulesoft, API Connect or other API management platforms • In order to exceed in this role, you will have good exposure to service-based architecture, such as microservices • It would be amazing if you have worked with cloud technologies such as AWS, Google, or Cassandra  • Expert knowledge on JavaScript and Node.js, and a good background in Java would be amazing • We would really get excited if you have hands on experience developing Open Banking APIs • Involvement with end to end delivery of API projects would be fantastic  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Dec 09, 2019
Full time
Are you an IT services champion? Can you guide colleagues on the right standards and policies? Do you want to be an integral part of the British Banking revolution? If yes, then we may have the role for you! As a Services Engineer, you will be part of our Services and API team who provide support for integration projects, and aim to reduce our dependency on third party resources. Your team is the spine of the Bank, they make sure all our technologies are able to communicate with each other. You will enable colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects and create fans! So what would you be doing?... • Developing our capabilities to allow multiple systems to communicate with each other • Building a better experience for colleagues and customers • Implementing integrations and reusable building blocks • Delivering key integration projects and high quality artefacts • Keeping up to date on industry standards and up to date technologies You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • You will have experience as a services specialist, and you will have used IBM Integration Bus or IBM Message Broker, v9 or v10 • In order to excel in this role you must be able to use JSON, XPATH, XML data formats, structures and schemas • Naturally you will have experience with web services such as SOAP/REST/Swaggers • The ability to design and develop rules and event solutions is really important in this role Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Dec 09, 2019
Full time
Are you a Redhat Linux advocate? Do you love finding innovative solutions relating to all things digital? Can you mentor colleagues to become Linux specialists? If yes, then we may have the role for you! As an IT Operations Lead Engineer, you will be looking after our digital banking systems within production. You will lead a team of engineers who oversee our Linux platform and deliver on projects, to help improve Metro Bank’s digital capabilities. You will support your colleagues by solving complex digital platform queries, so they can continue to utilise our technologies. So what will you be doing… • Looking after all Linux operating system applications • Troubleshooting web applications to identify issues raised • Mentoring and supporting colleagues in the digital space • Producing design documentation • Resolving all third line and complex issues relating to our digital platforms • Delivering key projects to help us improve our capabilities to create fans You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things… • You need to have experience as a 3rd line IT Operations Engineer, with a focus on digital technologies such as JBoss or Tomcat • To be amazing in this role, we need you to have excellent knowledge around troubleshooting applications, and network load balancer • In order to excel in this role, you will be able to demonstrate good Unix/Linux knowledge • We would love for you to be able to showcase an analytical approach to problem solving and be able to work with databases • It would be wonderful if you have experience with Docker or Kubernetes, but this is not essential Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Dec 09, 2019
Full time
Are you a leader in API and Services Engineering? Can you nurture colleagues on the right integration standards and policies? Do you love implementing game changing functions to our products? If yes, then we may have the role for you! As the Platform Product Owner for API and Services, you will be part of our Services and API team who provide support for integration projects and aim to reduce our dependency on third party systems. Your team is the spine of the Bank, they make sure all our technologies can communicate with each other. You and your team will lead on the strategical direction of your platform’s development that will help us create more fans! So what would you be doing?... • Developing roadmaps and business cases for your products • Owning the product backlogs for the platform • Creating a project plan and its key deliverables • Working closely with colleagues across the bank to understand their expectations of the platform • Overseeing the reporting, performance and status updates • Identifying risks within the platform and solving them • Finding ways to improve a product that delivers reliability and performance  • Maintaining a list of all the technical debts and implementing a plan on how you can resolve them You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • It would be great if you have a degree or equivalent in an IT field such as Systems Development or Computer Science, however this is not necessary • You will have good previous experience delivering projects and working on technology platforms or products • It would be great if you have knowledge on developing roadmaps and business cases  • Naturally you will have amazing influencing skills to drive change and communication skills to build effective relationships  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Nov 22, 2019
Full time
Are you the go to person when it comes to all things lending? Do you have experience building long lasting relationships? Can you help us build Metro Bank’s loans proposition? If yes, then we may have the role for you! As the Head Loans, you will look after personal loans in retail and business space. You will have full ownership of your products, including P&L, pricing, performance and risk management. A key part of your role will be delivering our new lending platform for small businesses. You’ll take ownership of all propositional development in the retail and business loans space including leadership of strategic projects. You will have an amazing opportunity to work and build relationships with our key strategic partners. So what would you be doing?... • Delivering our new lending platform for small businesses • Owning the end to end product management of all retail and business loan products • Establishing a vision and strategic direction for the team, and a roadmap for delivery • Running a team that looks after our loan products in the retail and business space • Leading on key unsecured lending initiatives – from tactical fixes and incremental improvement projects to larger, strategic programmes  • Making sure the Loans team is closely aligned with other business functions that support delivery of products to customers • Representing Loans in leadership forums, risk committees and external meetings with regulators and third parties You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things… • In order to be amazing in this role, you’ll need extensive end to end product management experience, you may have been a Lead Product Manager or Head of Banking Products with team management skills • Naturally you will have an understanding of propositional development process, product innovation and business case development • We need you to have commercial and financial modelling experience and knowledge of core IT concepts • Understanding of banking regulation and the regulatory environment is really important • It would be great if you are able to map and analyse customer journeys draw insights from customer feedback • Ideally you will have great negotiation skills and experience building and running partnerships with third parties 
Metro Bank Sheffield, UK
Oct 14, 2019
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind of person…. • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. • We are looking for colleagues who want to revolutionise banking by turning customers into fans! • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!