Metro Bank

OUR PEOPLE

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

Hiring for attitude, training for skill

There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported.

Our unique culture - Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

CHANGING THE WAY BRITAIN BANKS

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

A fresh start to banking

Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. 

Bringing personal service back to banking

Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you.

Banking. But better

We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print.

Committed to kids

Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.

Metro Bank
May 20, 2020
Full time
Are you able to lead Retail Credit Risk teams in both a strategic and operational way? Can you guide and nurture colleagues with policy advice? Do you put your customer’s best interest at the heart of everything you do? If yes, then we may have the role for you! As the Head of Retail Credit Risk, you will manage the credit risk of Metro Bank’s retail lending portfolios to achieve long term sustainable growth. You will be responsible for defining and maintaining the retail credit risk appetite framework and retail lending policies.  So what would you be doing?... • Reviewing annually the retail credit risk appetite metrics and associated limits• Maintaining effective retail credit risk policies and lending standards• Providing senior management with effective oversight of the retail lending portfolios’ trends, risks and mitigates via annual oversight reviews• Enhancing and developing the monthly portfolio analysis providing effective oversight for the executive leadership and...
Metro Bank
May 20, 2020
Full time
Do you want to work for a Bank who are revolutionising the entire industry? Can you drive a culture of continuous improvement? Do you love championing and embedding agile delivery methods? If yes, then we may have the role for you! As an IT Portfolio Manager, you will be leading on a range of IT projects to deliver fantastic service through world class capability. You will provide guidance and assurance to all colleagues within our IT teams, to deliver end-to-end change through the project life cycle. This role sits within our amazing IT team, who look after all the cool existing and upcoming technologies we utilise to create fans! So what would you be doing?... • Leading on projects relating to IT change and transformation• Looking after multiple workstreams through workstream leads and mentoring colleagues• Building and managing a business plan to track delivery against agreed milestones, as well as delivery risk• Making sure change is future-proofed to meet our vision and...
Metro Bank
May 20, 2020
Full time
Do you love working on crime fighting technologies? Are you looking to work in a dynamic, exciting and constantly changing environment? Can you guide colleagues on technical changes to products? If yes, then we may have the role for you! As the Technical Application Analyst for AML (Anti Money Laundering) and Screening, you will be an important part of our amazing Surround Applications team, who look after our wonderful IT products and make sure they meet our customers’ needs. This is an exciting role where you will look after and make constant improvements to some of our core technologies, which help us to grow in a safe and sustainable way. So what would you be doing?... • Producing change artefacts and specification documents• Working closely with vendors on updated requirements• Reviewing technical designs against requirements, impact assessments and implications • Configuring applications on changes made to make sure the applications are working well • Overseeing our code...
Metro Bank
May 20, 2020
Full time
Do you love programming in Java? Can you share your amazing technical skills? Would you like to become the go to person for our access management technologies? If yes, then we may have the role for you! As a Technical Analyst, you will look after and makes changes to our access management technologies, whilst finding for new ways to improve our capabilities with them. You will be part of an amazing Surround Applications team, who look after some of the core technologies we use here at Metro Bank to help us create fans! So what would you be doing? • Upholding our access management tools on a day to day basis • Translating functional requirements into technical requirements• Making configuration changes, improving and maintaining our access management tools• Maintaining our security standards and development delivery controls and assurances• Producing change artefacts and specification documents• Working with vendors and internal SME’s to deliver unparalleled service and best in...
Metro Bank
May 20, 2020
Full time
Are you passionate about getting the right technology, security and controls in place to create an amazing customer experience? Can you inspire and nurture others? Are you an expert in all things related to IT and Information Risk? If yes, then we may have a role for you! As a Lead Technology & Information Risk Oversight Manager in the second line of defence, you will be responsible for making sure that we have the right systems and controls in place to protect our customers and assets, while creating fans for life. You will support the Head of Operational Risk in leading the development and continuous improvement of Metro Bank’s Operational Risk framework and risk oversight capabilities. As part of your role, you will make sure that Metro Bank’s colleagues receive appropriate advice, support, oversight and challenge to make sure they proactively identify, manage, report and monitor their key IT, Security and Data risk exposures. So what would you be doing?... • Supporting...
Metro Bank
May 20, 2020
Full time
Are you a commercially minded problem solver? Do you love business analysis? Can you influence change? If yes, then we may have the role for you! As a Business Analyst, you will support the PSD2 Cards work stream. You will work closely with teams across the business to understand, document and deliver requirements, as we land some exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. As part of your role, you will need to make sure that all colleagues achieve their project completion to create fans across the Bank.   So what would you be doing?...  • Customer Journey documentation for eCommerce – including happy / unhappy paths and authentication options for each one• Working with TSYS to define the EMV (card) screen changes for customer journeys• Liaising with digital platforms / user experience to define changes to the internal platforms from a customer experience perspective – Edge/Mobile•...
Metro Bank
May 20, 2020
Full time
Are you a Linux advocate? Do you love working with cloud technologies? Do you want to join the British Banking revolution? If yes, then we may have the role for you! As an IT Operations Engineer, you will support the IT Operations Manager in looking after our core banking systems. You will oversee our Linux platform and deliver on projects, to help improve Metro Bank’s digital capabilities. You will support your colleagues with all third line queries, so they can continue to utilise our technologies and create fans   So what will you be doing… • Looking after our core technologies, networking and cloud• Supporting and maintaining Metro Bank’s digital applications• Monitoring and troubleshooting our Linux operating server• Documenting procedures and making sure current procedures are up to date• Resolving all third line issues relating to our digital platforms• Delivering key projects to help us improve our capabilities to create fans You need to be this kind of person… •...
Metro Bank
May 20, 2020
Full time
Are you an analytical guru with the desire to really make a difference? A technical genius able to analyse data and problem solve?  Do you want to be part of an amazing Credit Risk team who are revolutionising British Banking? If yes, we may have the role for you! As a Lead Credit Risk Analytics Manager you will use your expertise to develop new and innovative analytical techniques to support Metro Bank’s growth. So what would you be doing?... • Developing insightful reporting on various Credit Risk metrics • Enabling the identification of root causes of risks and mitigation strategies• Using statistical or machine learning techniques to developing processes for monitoring and identifying emerging risk trends• Developing forecasting models for capital and impairment• Identifying and sourcing risk data and playing a pivotal role in how it is used and interpreted• Leading change projects and making sure regulatory expectations are met You need to be this kind of person… •...
Metro Bank
May 17, 2020
Full time
Do you have in depth experience in risk and compliance assurance activity?  Can you quickly make sense of complex regulations and assess the bank’s compliance with these?  Can you demonstrate a track record of working at pace and managing multiple tasks whilst delivering high quality every time?  If yes, then we may have the role for you. As a Risk Assurance Manager, you will work as part of a team responsible for delivering Metro Bank’s annual assurance plan ensuring regulation, policies and procedures are being applied appropriately, whilst always looking for ways to improve processes. You will achieve this by completing deep dive, thematic and monitoring reviews right across the bank. So what would you be doing?... • Undertaking end to end compliance and risk assurance reviews including deep dives, thematic and control testing• Providing assurance around control effectiveness adherence to regulations, procedures and policies• Follow up of remediation of issues raised across...
Metro Bank
May 17, 2020
Full time
Are you a commercially minded problem solver? Do you love delivering projects? Can you influence change? If yes, then we may have the role for you! We have an exciting 5 year Transformation roadmap and we need a BA superstar to help us deliver it. As a Lead Business Analyst, you will work closely with teams across the business to understand, document and deliver requirements, as we land exciting new changes for the Bank. You will recognise the different customer perspectives and how colleagues are impacted by a project. So what would you be doing?... • Working independently as a Lead BA on highly complex projects• Working with subject matter experts and facilitating workshops to understand and prioritise their requirements• Coordinating communications and training activities to support the implementation of projects• Supporting the creation of business cases (e.g. sourcing relevant data and insight, quantifying costs / benefits)• Performing ‘As Is’ and ‘To Be’ analysis to...
Metro Bank
May 05, 2020
Full time
Do you have the drive to delve into data every day? Can you inspire and nurture others? Are you an expert in all things related to Operational Risk? If yes, then we may have a role for you! As a Lead Operational Risk Oversight Manager in the second line of defence, you will be responsible for making sure that we have the right systems and controls in place to protect our customers and assets, while creating fans for life. You will support the Head of Operational Risk in leading the development and continuous improvement of Metro Bank’s Operational Risk framework and risk oversight capabilities. As part of your role, you will make sure that Metro Bank’s front line colleagues receive appropriate advice, support, oversight and challenge to make sure they proactively identify, manage, report and monitor their key risk exposures. So what would you be doing?... • Making sure management action is undertaken and monitored through to completion to address all key risks• Working closely...
Metro Bank London, UK
May 05, 2020
Full time
Do you love solving complex IT security challengers? Can you guide colleagues on improving our patching process? Are you looking to join the Banking Revolution that puts customer experience before anything else? If yes, then we may have the role for you! As an IT Operations Engineer, you will support the Head of IT Operations in looking after our patching process across our data centre and cloud services. You will be responsible for making sure new applications are patched accurately, to protect the Bank and our customers from external threats. So what will you be doing… • Troubleshooting security vulnerabilities and delivering solutions• Organising and overseeing patching activities• Improving security processes and procedures• Documenting our procedures and keeping them up to date • Reviewing the process design documentations and challenging the team on any concerns You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience...
Metro Bank Ilford, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the British Banking Revolution and help us give amazing service to our customers? Then read on! At Metro Bank we are looking for Customer Service Specialists who display outstanding qualities. You'll provide professional and amazing customer service to our retail customers on the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues in our contact centre through the ‘Professional Banking Certificate’ an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing...? • Providing fantastic service and support to our customers over the phone in our contact centre• Be a representative of the Metro Bank brand• Advising our customers on all types of queries such as: balance enquiries, making...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Can you share your amazing SAS programming skills? Do you have a strong eye for detail? Would you like to join one of the fastest growing British Banks? If yes, then we may have the role for you! As a Lead Modelling Analyst, you will be responsible for the development of business critical statistical credit risk models. The role is focused on developing IFRS9 and AIRB compliant models. You will work closely with the business to establish the requirements and support the planning and delivery of projects. This role is a crucial role within our risk team, the risk team keep Metro Bank’s customers colleagues safe.  So what would you be doing?... • Developing statistical credit risk models including, origination and behavioral scorecards, basel (PD, EAD, LGD), impairment (IFRS9) and stress testing models• Supporting planning and delivery of projects• Being responsible for the provision of model documentation, implementation and subsequent monitoring• Championing Metro Bank’s...
Metro Bank Windsor, UK
Mar 17, 2020
Full time
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. We are looking for colleagues to join our stores in Southall, Hounslow, Chiswick and Ealing. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone) You need to be this kind...
Metro Bank Holborn, London, UK
Mar 17, 2020
Full time
Are you obsessed with providing the best possible candidate experience? Can you wow with your amazing attention to detail? Do you love working in a fast paced, customer focused environment? If yes, then we may have the role for you! As a Volume Recruiter, you will be responsible for directly sourcing candidates into customer facing roles across our stores and contact centres. You’ll provide an exceptional candidate experience by delivering an amazing service to candidates and colleagues. So what you would be doing? • Sourcing, assessing and on boarding brilliant candidates who will want to develop a career at Metro Bank  • Delivering an amazing end to end experience for candidates and hiring managers  • Continuously looking for ways to enhance the candidate recruitment journey  • Being super organised in planning your time to screen candidates and hosting telephone interviews  • Organising and running audition days with the assistance of the team coordinator  • Representing Metro...
Metro Bank Guildford, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Basingstoke, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Southampton, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution? At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...
Metro Bank Staines, UK
Mar 17, 2020
Full time
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?  At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that? So what will you be doing…..? • Greeting and welcoming customers  • Finding solutions for customers and advising them on our services • Opening accounts for our customers and providing loan and credit card facilities • Helping customers with our amazing Magic Money Machines and Safe Deposit boxes • Participating in our store...