Metro Bank

OUR PEOPLE

What makes Metro Bank unique? The answer’s simple. It’s our people. We put 100% into supporting our colleagues in reaching their full potential. And because each of our stores is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.

Hiring for attitude, training for skill

There's a big focus on investing in colleagues here. Whether it's through the mentoring programme, training courses at Metro Bank University or just managers taking the time to really understand the direction that people want to progress in – the opportunities are endless. We want colleagues to feel nurtured and supported.

Our unique culture - Bring your personality to work

We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.

Share options

Our success is down to our colleagues and we want everyone to be able to share in that success. All our colleagues receive share options, meaning everyone can personally benefit from the bank’s growth and achievements -from the front line colleagues in store to backroom colleagues keeping things running smoothly.

Join a group

We think everyone should feel comfortable and be the very best they can, so we have colleague-led groups there to help make that happen, from Women on Work to support our female colleagues, to M Pride, our inclusive-LGBT network, set-up to enable our colleagues to celebrate and promote inclusion.

CHANGING THE WAY BRITAIN BANKS

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

A fresh start to banking

Metro Bank first opened its doors in the summer of 2010, the first high street bank to open in the UK in over 100 years. 

Bringing personal service back to banking

Every store is open 7 days a week, and from 8am–8pm on weekdays. No need to book an appointment, just walk in at a time that is right for you.

Banking. But better

We keep our products simple and we do the same for our rates and charges, so you’ll always know exactly what you’re getting. No more nasty surprises in the small print.

Committed to kids

Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.

Metro Bank EC4M 7AN
Aug 19, 2019
Full time
Are you a leader in API and Services Engineering? Can you nurture colleagues on the right integration standards and policies? Do you love implementing game changing functions to our products? If yes, then we may have the role for you! As the Platform Product Owner for API and Services, you will be part of our Services and API team who provide support for integration projects and aim to reduce our dependency on third party systems. Your team is the spine of the Bank, they make sure all our technologies can communicate with each other. You and your team will lead on the strategical direction of your platform’s development that will help us create more fans! So what would you be doing?... • Developing roadmaps and business cases for your products • Owning the product backlogs for the platform • Creating a project plan and its key deliverables • Working closely with colleagues across the bank to understand their expectations of the platform • Overseeing the reporting, performance and status updates • Identifying risks within the platform and solving them • Finding ways to improve a product that delivers reliability and performance  • Maintaining a list of all the technical debts and implementing a plan on how you can resolve them You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • It would be great if you have a degree or equivalent in an IT field such as Systems Development or Computer Science, however this is not necessary • You will have good previous experience delivering projects and working on technology platforms or products • It would be great if you have knowledge on developing roadmaps and business cases  • Naturally you will have amazing influencing skills to drive change and communication skills to build effective relationships  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank WC1B 5HA
Aug 19, 2019
Full time
Are you a qualified Tax Accountant with an amazing eye for detail?  Do you love using your accounting knowledge to challenge and influence colleagues? Do you want to create fans in our amazing customer focusses Bank? If yes, then we may have the role for you! As Tax Accountant you will take responsibility for all aspects of the banks direct and indirect tax within asset and invoice finance. You will work closely with the Head of Tax and support them with all things Tax! This role is pivotal to our wonderful finance team, who provide integral financial information and advice, meaning that we can continue to grow at a rapid pace and create even more fans. So what will you be doing? • Preparing annual and quarterly VAT returns for the bank • Providing accounting analysis to our external tax advisors and assisting with the banks currency transaction reports • Making sure the financial tax controls are in place for the preparation of Tax balance sheet reconciliations • Supporting the Head of Tax on Property related matters such as stamp duty land tax and capital allowances   You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • You will need to hold the CTA certificate (Chartered Tax qualification) • In order to hit the ground running; you will have previous experience working either for a tax advisory firm or within a financial services company   • It would be advantageous if you have knowledge of asset and invoice finance   • Naturally you will have super excel skills   • If you have operational experience with direct or indirect tax that would be fantastic • We need you to travel to Guildford from time to time, although the role primarily based in London Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 16, 2019
Full time
Are you a budding financial risk and control expert? Do you love using your accounting knowledge to effectively challenge and influence colleagues? Are you constantly looking to drive change and improve processes? If yes, then we may have the role for you! As the Finance Risk and Control Analyst, you will lead on Finance controls testing and documentation. You will build strong relationships with colleagues and external suppliers to spot any risks, discuss appropriate solutions and make sure that we are continually improving our risk framework and controls. This role is pivotal as you will be helping to really shape this function within a strong financial control environment whilst our Bank continues to expand and revolutionise the industry. So what would you be doing?... • Assisting in the preparation and co-ordination of the Risk and Control Self Assessments (RCSAs) across Finance • Leading on controls testing programs and test of effectiveness • Assessing both design and execution of controls • Ensuring appropriate closure of action plans developed in response to ineffective controls/control gaps • Developing Finance policies and procedures to address the areas of risk/control gaps   • Looking after a library of key process documentation across Finance • Making recommendations to improve the quality of the first level control framework • Updating risk and controls logs and systems to make sure that they are recorded correctly    • Working closely with the whole Finance team to understand risks and issues and create appropriate action plans You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • In order to exceed in this role you need to have financial services experience (controls assurance/ audit/Finance Risk and Control/Operational Risk) and detailed knowledge of operational risk and control processes   • It’s also important that you are experienced in performing controls testing in line with annual test plans • You will have delivered accurate MI and have experience of the ‘Review and Challenge’ process • Naturally, you will have great communication skills and be confident driving change and making recommendations on how we can improve our function • Ideally, you will come from an audit background – any tax experience would be a huge bonus! • Familiarity with Risk Frameworks (SOX, COSO) would also be a big plus • You will have completed a professional accounting qualification such as ACA, ACCA, CIMA or equivalent Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 16, 2019
Full time
Are you a change champion within regulatory reporting? Do you obsess over attending to every detail? Can you create fans by assessing and communicating policy changes quickly and accurately? If yes, then we may have the role for you! As the Regulatory Reporting Change Manager, you will keep up-to-date with upcoming policy changes from the Bank’s regulators. You will assess the impact of these policy changes and make sure that we are compliant with all regulations so that our lovely customers are protected.  You will nurture great relationships with lots of different teams across the Bank, as well as our regulators, in order to help shape the regulatory reporting function. So what would you be doing?... • Keeping up-to-date and well informed with regulatory changes   • Developing reconciliation processes and sign-off procedures for major returns • Finding new ways to enhance the reporting procedures • Taking a lead on end user testing of new solutions being built to meet requirements • Producing regulatory reports and presenting to executives   • Leading on continuous improvement initiatives   • Supporting on strategic planning You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • In order to exceed in this role you need to have regulatory reporting experience within a financial services organisation, preferably banking • It’s also really important that you have a proven track record of delivering measurable change and improvement to an organisation • You will be confident in producing Financial Reporting (FINREP), Common Reporting (COREP) and Liquidity returns • Excellent communication skills will be second nature to you and you will be able to explain change within regulatory reporting to leaders across the Bank effortlessly • It would be fantastic if you have a professional accounting qualification such as ACA, ACCA or CIMA but this is not necessary Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 16, 2019
Full time
Are you confident interpreting regulatory rulebooks? Do you constantly have your eye on upcoming policy changes? Can you advise and guide colleagues to apply regulatory rules accurately? If yes, then we may have the role for you! Our Regulatory Reporting team help to protect our amazing customers by making sure that we are compliant with all applicable regulations. As a Lead Regulatory Reporting Policy Manager, you will have a vital role in keeping informed on upcoming policy changes from the Bank’s regulators. You will assess the impact of these changes and write policy documents in response. Ultimately, you will be key in making sure that the Bank interprets and applies regulatory roles accurately so that we can continue to create fans. So what would you be doing?... • Keeping up-to-date with regulatory changes    • Interpreting regulatory rulebooks and how they relate to and affect our Bank    • Reviewing consultation papers and advising on whether we need to make any necessary preparations in light of changes • Attending forum meetings • Providing guidance to the Risk team on reporting projects • Integrating new returns into existing regulatory data   • Reviewing data quality in order to improve reporting You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • In order to exceed in this role you need to have lots of regulatory reporting experience within a financial services organisation, preferably banking • It’s really important that you are confident reviewing and interpreting regulatory rule books • Naturally, you will have excellent analytical skills to assess the impact of regulatory changes on our Bank • Excellent communication skills will be second nature to you and you will be able to explain reports to regulators and leaders across the Bank effortlessly • You will have completed a professional accounting qualification such as ACA, ACCA, CIMA or equivalent Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 15, 2019
Full time
Are you passionate about Financial Crime with an eagle eye for detail? Can you interpret regulatory and legislative requirements to establish policies and procedures that protect our customers? Do you want to be part of the British banking revolution? If yes, then we may have the role for you! As a Financial Crime Advisor you will be responsible for embedding financial crime policies in to the bank. You’ll work with multiple areas on a daily basis receiving queries and offering expert guidance across a broad range of topics. You’ll work on projects with the wider Financial Crime team that will help refresh and calibrate what we do according to new legislation and regulation. So what would you be doing?... • Offering support and guidance on Financial Crime queries to a range stakeholders across the bank • Be part of a learning and improvement culture undertaking root cause analysis • Consistently monitoring our policy and procedures, spotting any gaps or risks that may occur • Helping to pro-actively horizon scan, so we better react to future changes in legislation or regulation • Reviewing businesses cases relating to the banks monitoring systems i.e. suspicious activity reports • Undertaking due diligence reviews of both personal and business customers • Understand how your work empowers other colleagues to create fans of the bank You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Ideally you will have worked within a Financial Crime 1st line function • You may have had experience of Financial Crime reporting i.e. Key Risk Indicators• Detailed knowledge of UK Money Laundering Regulations, FCA rules and JMLSG Guidance• ICE Financial Crime Certificate or other relevant industry recognised qualification Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 15, 2019
Full time
Do you know how sanctions legislation can shape policy within a financial institution? Are you a brilliant communicator that can form productive relationships with colleagues? Can you stay up to date and current with the ever-changing world of sanctions? If yes, then we may have the role for you! As a Sanctions Policy Advisor you will be the guru of the sanctions world. You’ll work with wider teams to ensure we comply with sanctions legislation across all aspects of our banking services, from payments to account opening. You will be up to date with legislation including some notable recent changes. You’ll be instrumental in shaping a brand new team here at Metro Bank and have the opportunity to shape the role as it grows.  So what would you be doing?... • Resolving sanctions escalations from colleagues across the bank from multiple channels across retail, business and commercial banking • You'll help colleagues create fans of their customers by providing timely and accurate advice in line with our policy and minimum standards • Raising awareness of sanction risk across the bank with a focus on the teams that are raising escalations • Be the provider of subject matter input as required across the wider financial crime team You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • Previous experience working in a sanctions advisory position within a 2nd or 3rd line function • Good knowledge of sanctions legislation in particular OFSI and OFAC guidance  • Experience of managing escalations from a wide range of sources • Industry recognised sanctions qualifications such as ICA or ACAMs • Great understanding of sanctions peer practice Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 15, 2019
Full time
Do you know the difference between a policy and a standard? Do you relish policy and procedure writing? Are you widely knowledgeable when it comes to financial crime and financial crime risk assessments? Can you interpret legislation and regulation swiftly and identify requirements to make policies and standards easy to understand for our colleagues? If yes, then we may have the role for you! As Financial Crime Policy Manager you will support the design, development and delivery of the Bank’s financial crime policy, minimum standards and risk assessments. You’ll do this by creating key frameworks and strategies to help facilitate our financial crime controls in order to comply with regulation and legislation. You’ll empower our colleagues by making your work simple and easily digestible, allowing them to focus on delivering amazing customer service to our customers and creating fans. So what would you be doing?... •  Undertaking bank wide financial crime risk assessments and gap analysis •  Be integral to the development of our internal colleague financial crime training •  Creating and maintaining policy governance and escalations processes  •  Conducting horizon scanning and drafting briefing documents  •  Making sure colleagues are informed of key regulatory, legislative and industry updates •  Providing regular reports for the business  You need to be this kind of person… •  Passionate about providing unparalleled levels of service and convenience for customers •  Prepared to stick at something - we get nervous if someone has jumped from job to job •  Able to work and learn quickly in a fast paced, fun and dynamic environment And whilst we always aim to train for skill where possible, on this occasion we are looking for someone who is already able to do most of these wonderful things… •  Comfortable writing reports, policies and procedures and presenting them to stakeholders •  Previous experience working in an advisory financial crime position within a 2nd or 3rd line function •  Knowledge of the regulatory and legislative requirements for the financial crime disciplines, fraud, AML/CTF, sanctions, ABC and tax evasion •  Some exposure or involvement in projects within a financial crime setting  •  An industry recognised qualification in Financial Crime e.g. ICA Financial Crime/AML Diploma  •  Examples of building strong relationships with peers across an organisation to support and implement effective Financial Crime controls Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Aug 14, 2019
Full time
Can you spot potential problems a mile away? Do you love finding better ways to do things? Are you a true PMO star? If yes, then we may have the role for you! As an Enterprise PMO Specialist, you will support the effective delivery of change across the Bank. You will be making sure your delivery portfolio is working within an effective delivery framework to enable the Portfolio Manager and key stakeholders to make decisions and interventions. This will help us to make sure the portfolio delivers amazing propositions for colleagues and customers, on time, in budget and to our fantastic standards. So what would you be doing?... • Establishing and leading the delivery PMO capability for a specific portfolio • Managing the day to day workload for a PMO Analyst • Working on our frameworks and governance to make sure that they are fit for purpose for your portfolio • Completing analysis, reporting and MI to help drive delivery and make sure an integrated understanding of the portfolios position • Harnessing your and the wider team’s knowledge to champion best practice and facilitate lessons learned • Providing effective communication to the portfolio team & wider EPMO team • Identifying and driving forward continuous improvement • Completing risk, issue and dependency management activities across the portfolio of projects • Making sure that project managers are completing high quality resource, financial planning and management responsibilities • Actively managing stakeholder relationships to support delivery of the portfolio   You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • It’s really important that you have significant relevant experience in PMO lead roles • You should be comfortable working with senior stakeholders and dealing with ambiguity • In order to be amazing in this role you’ll need an analytical and inquisitive mind with the ability to spot inconsistences or themes and summarise the material points • Taking a high level of ownership of issue resolution will be something you’ll enjoy and be comfortable doing • You’ll be confident in making sure reports present a coherent view of the current position and any return to green status / mitigations will have the necessary impact within the time suggested • Ideally you’ll have experience of delivering PMO outcomes across both waterfall & agile methodologies with a good understanding of the complexities of project/programme delivery Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank North Street, Guildford GU1 4TE, UK
Aug 14, 2019
Full time
Are you interested in Invoice Finance and looking for variety from your next job? Do you think of yourself as a player a not just a manager? Like to lead by example and have a great eye for detail? If this sounds like you, read on… As a Business Support Manager you will create fans with your strong leadership skills and hands on approach, resulting in a smooth and enjoyable customer experience. You will work with a variety of people; Customers, Colleagues and 3rd party suppliers. So what would you be doing?... • Leading, inspiring and nurturing your team to provide an excellent experience for our customers • Making sure customer information is kept accurately and safely, using our CRM and Dancerace systems (we will teach you how to use them!) • Putting together information and delivering it to the frontline and leadership IF teams • Supporting the Business Development Directors and Relationship Managers including: logging leads, managing pipelines, sending out a variety of documents to our customers, completing searches and amending customer facilities • Keeping your team motivated to exceed expectations in your daily huddles • Taking part in regular trading meetings and calls • Catching up with your team members in regular 121’s You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • It would be great if you have worked in IF before as you will understand some of the jargon, but this is not essential • You need to be organised, efficient, attend to every detail, take ownership and most importantly have a desire to deliver amazing customer service! • Be prepared to become an expert in onboarding new customers and supporting existing customers, and are able to prioritise tasks • You might have be familiar with the legal documentation issued to our invoice finance, business or commercial banking customers. Issuing these documents will be a big part of the role • Ideally you will have held a leadership role previously Diverse teams really are the best teams. We know that candidat es (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Aug 14, 2019
Full time
Do you love working with Dynamics 365? Do you want to work within an innovative environment that is open to change?  Are you looking to work within an agile environment? If yes, then we may have the role for you! At Metro Bank, our CRM team are ahead of the curve. Their use of cutting edge technology combined with a passion for trying out new things creates a true variety of work. As a CRM Consultant, you will be part of a super team, and your role will involve working closely with colleagues to understand their requirements and match them to Dynamics 365’s capabilities. New technologies are embraced here, and we are a showcase customer for Microsoft, how cool is that?!  So what would you be doing?...    • Engaging with colleagues during the early stages of projects to identify requirements • Producing user stories and specification documents • Implementing new processes to help improve colleague’s work  • Proactively engaging with all teams within the Bank to identify areas where CRM can help transform their process    You need to be this kind of person…  • Passionate about providing unparalleled levels of service and convenience for customers   • Prepared to stick at something - we get nervous if someone has jumped from job to job   • Comfortable prioritising several tasks and pieces of work    We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things...   • You will have an excellent understanding of CRM 2015 or Dynamics 365  • In order to be successful in this role, you will need to have experience as a Business Analyst or Functional Consultant within a CRM focused team  • It would be amazing if you have hands on experience with different CRM versions  • Good knowledge of Microsoft Stack relating to SharePoint or Lync would be great, but is not essential • Experience of producing a range of documentation to support the delivery of projects is essential for this role Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Southampton Row, London WC1B 5HA, UK
Aug 14, 2019
Full time
Are you an analytical genius? Do you consider yourself to be a game changer in the world of Credit Risk? Do you want join a Bank that focuses on providing professional development? Then look no further, we may have the role for you! So what would you be doing?... • Steering and shaping the development of business critical statistical risk models • Supporting the developing models, the implementation of model monitoring, calibration and stress testing  • Working with various areas of the Bank to develop analytical and statistical solutions • Building and developing great relationships with a number of key colleagues across the bank • Sitting on a variety of technical working groups, project boards and business engagement forums • Championing the importance of credit risk to the wider bank   You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment  We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Existing experience in a credit risk modelling under IFRS9 framework • In order to be amazing in this role, you will have extensive experience in a quantitative role in risk management at a financial institution with experience in either model development or validation • Already be proficient in SAS and Microsoft Office  • Ideally you will have some leadership experience• You will probably come from a consultancy or banking background  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank North Street, Guildford GU1 4TE, UK
Aug 13, 2019
Full time
As a Business Development Manager you are responsible for delivering the Metro Bank brand and business model for Asset Finance / Commercial Banking. The key focus is to grow our asset finance loan book by creating fans from commercial customers. A secondary focus is to maintain our existing portfolio by re-marketing existing customers either directly or via the original introducer. You will achieve this through business development and promotion of the Metro Bank brand. So what would you be doing? • Searching out new businesses who want a different approach when it comes to their Asset Finance needs, explaining about the refreshing way we put our customers at the heart of everything that we do • Promoting Asset Finance across both the Bank and externally within the professional community whilst also educating colleagues on the benefits of our customers exploring our Asset Finance solution • A strong understanding of the Asset Finance sector and experience structuring deals in this area (including HP, Finance Lease, and Refinance) • Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment  We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • Excellent knowledge of commercial banking and lending with general commercial awareness • Identifying and meeting customer's Asset Finance needs whilst resolving complex queries. You will be fantastic at networking both internally and externally. Customers will want you to be their Asset Finance ‘go to’ person • Building amazing relationships with colleagues and customers so that we make the right decision for our customers first time every time • We are looking for colleagues who want to revolutionise banking by turning customers into fans! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Aug 12, 2019
Full time
Do you want to work for a Bank who are revolutionising the entire industry? Can you drive a culture of continuous improvement? Do you love championing and embedding agile delivery methods? If yes, then we may have the role for you? As a Project Manager you will be delivering digital enabled technology platforms that enforce our amazing customer experience. You will take the lead on tracking all project progress and as part of your role, you will be translating complex technical requirements into a clear format for a non-technical audience. You will collaborate with Build and Deployment Managers to make sure that software is successfully delivered to our customer. So what would you be doing?... • Partnering with Project Managers to lead end to end technical delivery • Liaising with Architects to translate high level design into tangible delivery plans • Acting as a Scrum Master to support the development team   • Working alongside Test Managers to make sure that functional and performance testing is complete • Supporting the Product Owner in achieving key project goals and outcomes You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things… • We need you to have experience leading high-performing development teams within an Agile environment as a Project Manager, Scrum Master, IT Project Manager or Deployment/Release Manager • In order to be fantastic in this role, you need to have a good understanding of technical architecture and have experience of working with Solution and Digital Architects • It would be great if you have some experience leading software requirements in a fast-paced environment   • You’ve got to be comfortable leading integration activities across multiple platforms and have hands on experience working with third party vendors • You need to have a proven track-record of delivering complex initiatives across the full project lifecycle Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Birmingham, UK
Aug 09, 2019
Full time
Can you provide amazing technical support? Do you love helping colleagues so that they are able to create fans? Are you eager to resolve challenging IT incidents autonomously? If yes, then we may have the role for you! As a IT Site Operations Engineer you will be travelling across various Metro Bank sites, helping colleagues resolve IT incidents and providing deskside support. You will conduct proactive routine checks to make sure that our sites are running efficiently and effectively so that we can continue to revolutionise the industry. Our IT Site Operations team is crucial in helping us to create FANS as they understand, troubleshoot and solve all site IT challenges to make sure the impact is minimal for our lovely customers. So what would you be doing?... • Owning incidents and ticket requests through SCSM   • Responding to and resolving incidents within agreed service levels • Raising IT change requests for identified areas of improvement   • Performing routine IT health checks • Working with suppliers for support on technical issues   • Reporting and troubleshooting any major incidents   • Working with the Security team to reduce risk and threats against the Bank You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • In order to exceed in this role you will have excellent customer support and communication skills and be excited about becoming the face of IT for our Metro Bank sites • It’s also really important that you have great knowledge of Metro Bank’s IT Applications   • Demonstrable technical knowledge and support experience would be fantastic, especially on: Active Directory, Office 365 and MS Office / Windows 8.1 – 10 • It would be great if you have used a call management ticketing system previously Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Aug 09, 2019
Full time
Are you a champion when it comes to all things regulation? Do you love delivering complex change? Can you build amazing relationships? If yes, then we may have the role for you! As a Regulatory Reporting Programme Manager you will be working closely with colleagues across the Bank to deliver a broad range of change in our regulatory reporting landscape. As part of your role you will be delivering the solutions, processes and systems to agreed time, cost and quality. Stakeholder management and communication will be second nature to you. You will lead, making sure the programme and its project work streams follow the Metro Bank change methodology, meaning that we can differentiate ourselves in the market. So what would you be doing?... • Working with Finance, Risk and Data teams to deliver end-to-end regulatory reporting transformation • Overseeing work streams to build business cases, business user requirements and functional specifications   • Leading the end to end delivery, including development, testing and implementation of IT   • Setting objectives, reporting progress and carefully managing delivery risks • Managing change requests • Making sure the solution is future-proofed to meet our vision You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things... • In order to exceed in this role you need to have end to end regulatory reporting programme management experience within a financial services organisation, preferably banking • Naturally you will be used to working with colleagues at Director or C-Level • In order to exceed in this role you will have previous experience working with Waterfall and Agile methodologies, with budget ownership of £5m+ • It’s really important that you have experience anticipating, identifying and managing risks in programme delivery • We need you to be comfortable with technology concepts and solutions that support the regulatory reporting business processes Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Aug 08, 2019
Full time
Are you a leader in software engineering? Can you nurture colleagues on the right integration standards and policies? Do you want to be an integral part of the British Banking revolution? If yes, then we may have the role for you! As a Services Engineer Manager, you will be part of our Services and API team who provide support for integration projects, and aim to reduce our dependency on third party systems. Your team is the spine of the Bank, they make sure all our technologies are able to communicate with each other. You and your team, will enable colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects. You role will be integral to the growth of the software engineering team at Metro Bank.  This is a 6 month contract. So what would you be doing?... • Leading a team of specialist engineers and contributing towards their development • Overseeing our capabilities to allow multiple systems to communicate with each other • Building a better experience for colleagues and customers • Inspiring your talented team on integrations and reusable building blocks • Organising key integration projects • Keeping up to date on industry standards and up to date technologies You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers• Prepared to stick at something - we get nervous if someone has jumped from job to job• Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • We need you to be an inspirational leader who is experienced in developing and guiding colleagues • You will have experience as a services specialist, and you will have used Java, IBM Integration Bus or IBM Message Broker, v9 or v10 • In order to excel in this role you must be able to inspire and nurture your team, and help them to develop as specialist engineers •Naturally you will have experience with web services such as SOAP/REST/Swaggers Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Aug 08, 2019
Full time
Do you love designing and developing API solutions? Are you an Apigee advocate? Can you make game changing implementations to our IT Services team? If yes, then we may have the role for you! As an API Engineer, you will be part of our API and Services team who provide support for integration projects and aim to reduce our dependency on third party resources. You will shape the way we design, build, and deploy our services using distributed service-based architecture, that will allow all our technologies to communicate with each other. You will empower colleagues to utilise information from various technologies that will enhance their capabilities to deliver on projects and create fans! So what would you be doing?... • Supporting on the development of several projects • Delivering API solutions that streamline, simplify and improve our service • Designing, developing and deploying RESTful services • Setting up milestones that are aligned to API projects • Analysing, coding, testing and implementing systematic solutions • Providing general support on application performance and quality levels You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something - we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • You will have experience as an API or Web developer, looking after the full API lifecycle with exposure to Apigeee, Mulesoft, API Connect or other API management platforms • In order to exceed in this role, you will have good exposure to service-based architecture, such as microservices • It would be amazing if you have worked with cloud technologies such as AWS, Google, or Cassandra  • Expert knowledge on JavaScript and Node.js, and a good background in Java would be amazing • We would really get excited if you have hands on experience developing Open Banking APIs • Involvement with end to end delivery of API projects would be fantastic  Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank EC4M 7AN
Aug 02, 2019
Full time
Do you love working with a variety of digital technologies? Can you translate challenging designs into easy to read documents? Do you thrive on delivering an amazing service to your colleagues? If yes, then we may have the role for you! As a Digital Technical Analyst, you will be part of our amazing Digital Engineering team, and you will work on looking after our digital platforms. You will play an important role in making sure that high level designs created by our architects are translated and understood by colleagues across the bank. You will support our developers in delivering projects, as well as building the necessary environments for them to work on. So what will you be doing… • Looking after our non-production digital environments and supporting developers with tools such as Jira, Jenkins and Confluence • Understanding colleague requirements and translating them  • Documenting any newly built systems and making sure they are in line with our standards, principles and product specific guidelines • Building infrastructure using existing APIs (application programming interface) • Assisting architects by checking that their solutions are fit for purpose and meet the Banks needs You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things... • You will have good working experience within an IT operations role, ideally with some exposure to development  • We need you to have an in-depth understanding of Linux operating systems, as well as Tomcat/Apache web servers • It would be fantastic if you could demonstrate the ability to use developer supporting tools such as JIRA, Jenkins or Confluence, as well as container technologies such as Docker and Kubernetes • Naturally, you will be at ease with applying the correct API for building software applications • You will be amazing at translating technical requirements into a language that colleagues can understand  • Experience with Microservices is really important for this role Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
Metro Bank Old Bailey, London EC4M 7AN, UK
Aug 02, 2019
Full time
Do you love the written word? Can you create powerful communications? Does developing and embedding a tone of voice with lots of personality float your boat? If yes, then we may have the role for you! As the Copywriter, you will be based within our in-house creative studio. You will look after all the Bank’s copy requirements for our communications to business customers - from launching new products and services, to making sure our day-to-day service communications are executed brilliantly. As part of your role, you will help deliver our differentiated brand experience across every customer touchpoint. So what will you be doing?... • Writing communications throughout the customer journey and across multiple channels, including our website, apps and marketing activity • Making sure we use the Metro Bank tone of voice consistently across all customer touchpoints • Working with colleagues and agencies to develop and deliver best-in-class communications • Delivering minor copy change requests as required • Planning and looking after your own workload • Setting service-level agreements for the wide and varied range of communication briefs You need to be this kind of person… • Passionate about providing unparalleled levels of service and convenience for customers • Prepared to stick at something – we get nervous if someone has jumped from job to job • Able to work and learn quickly in a fast paced, fun and dynamic environment And whilst we always aim to train for skill where possible, on this occasion we are looking for someone who is already able to do all these wonderful things... • We need you to have experience working as a Copywriter for a well-respected brand, ideally with some experience in business to business communications • To be amazing in this role you will have previous involvement in making sure tone of voice guidelines are used effectively and brought to life  • Advertising agency or freelance experience would be great but is not essential • An English, journalism, or art degree would be beneficial  • You need to be very organised and self-motivated • You got to have lots of new ideas, love improving things and bringing people with you Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!