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Pockit

Pockit provides modern, no-nonsense banking through an online money account with a payment card.

Pockit launched in August ‘14 as an attractive alternative to traditional banks. We enable consumers to move away from cash, giving them the ability to spend and manage their money online. Pockit serves its customers by providing an intuitive money account and payment card enabling them to fully manage and move their money, and spend online and in-store anywhere they see the MasterCard® symbol. The account can be accessed online or through a mobile App. In a sector where predatory pricing and obfuscation abound, we are transparent, fair and lean with our service and charges. Pockit charges just 99p for the card, for any cash loads through the network of 28,000 PayPoint outlets and to withdraw cash from ATMs. Other services, including MasterCard® payments and online transfers, are free. Through Pockit, we give access to modern money management and banking services to everyone, regardless of their background or credit status.

Customer Service Agent
Pockit West Croydon, Croydon, United Kingdom
Oct 07, 2017
Full time
The Role Our Contact Centre Agents are responsible for providing a high standard of customer satisfaction and service, ensuring that an efficient, courteous and professional manner is upheld at all times. Responsibilities Handling enquiries over the telephone and in writing. Managing social media enquiries and online reviews. Identifying and proactively seeking to resolve and support the needs of every customer and ensure that their service levels are met. Manually adjusting customer accounts. Troubleshooting customer issues. Liaising with other teams to ensure fast resolution of issues.
Product Manager
Pockit London, United Kingdom
Oct 07, 2017
Full time
The Role The Product Manager will own the product definition and rollout of various new features that Pockit is launching. Working with nearly every other part of the organisation in a dynamic and fast-paced environment, the PM will help deliver truly delightful product experiences that re-define what a banking experience feels like for our users, and simultaneously drive Pockit’s commercial and business goals. Benefits A great central London location Untracked holidays A wide range of employee perks Stock options (H2 2017) Regular company socials Free snacks, coffee, tea and fruit everyday Exposure to senior executive, investors and the board The opportunity to be part of a growing London fin-tech startup with a unique social mission
Backend Engineer
Pockit London, United Kingdom
Oct 07, 2017
Full time
The role Responsibilities Maintain the Pockit infrastructure Own our CI/CD strategy Reporting on KPIs such as response time, errors, impact of platform stability work Research and experiment with cloud technology Requirements Cloud experience AWS / GCP / Azure Experience with containers Experience of running a large-scale platform Strong academic background Good experience with networking Experience with at least one of Jenkins / TeamCity / Team Services / Puppet / Chef / Octopus deploy Perks Unlimited holidays Stock options (H2 2017) Regular company socials Free snacks, tea, fresh coffee and fruit Attendance to training and conferences
DevOps Engineer
Pockit London, United Kingdom
Oct 07, 2017
Full time
The role Responsibilities Maintain the Pockit infrastructure Own our CI/CD strategy Reporting on KPIs such as response time, errors, impact of platform stability work Research and experiment with cloud technology Requirements Cloud experience AWS / GCP / Azure Experience with containers Experience of running a large-scale platform Strong academic background Good experience with networking Experience with at least one of Jenkins / TeamCity / Team Services / Puppet / Chef / Octopus deploy Perks Unlimited holidays Stock options (H2 2017) Regular company socials Free snacks, tea, fresh coffee and fruit Attendance to training and conferences
Engineering Manager
Pockit London, United Kingdom
Oct 07, 2017
Full time
The role Responsibilities Engage with engineering team and the wider business Product delivery / planning Drive platform vision Co-ordinate emergency response Reporting: KPIs such as platform health, project status Requirements Experience of leading a team Experience with full software development life cycle, CI/CD Experience delivering product in agile environment 4-5 years experience building network services with .Net, Java or C++ Perks Unlimited holidays Stock options (H2 2017) Regular company socials Free snacks, tea, fresh coffee and fruit Attendance to training and conferences