7 jobs found in malta

At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions. We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact. Trustly is looking for a Sales Executive to join our Gaming sales vertical. This is an exciting opportunity to join a young, fast-growing and profitable company on our journey to become a top player in payments. About the role: As a Sales Executive at Trustly you will play a vital role in our continued growth and expansion. You will be located at our Malta office and report to the Head of Sales for our gaming vertical. Some travelling is required. What you’ll do: Work with the entire sales cycle, targeting online betting and gambling operators that serve players globally. Target commercial directors as well as payment managers. Actively search for new business, set up meetings and close sales. Follow up with our Account Managers to develop and maintain both new and existing customer relationships. Participate in relevant, industry-specific exhibitions and conferences to win new business and represent Trustly. Lead customer implementations, work closely with integration and conduct market research and external analysis to further Trustly as a payment method within the space.  Who you are: You have at least two years of experience within payment sales and/or gaming sales. You have strong business acumen, great social skills and a hunger for winning new business. You are fluent in English and additional European languages are a bonus.

At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions. We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact About the Support team: The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away. About the Payments Analyst role: As a Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. As well as a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams. Responsibilities: Ensure payment and transaction processes work as intended Handle customer queries efficiently through the service channels Identify payment and transaction problems and patterns via available tools Identify, escalate, evaluate and document incidents and problems Identify and take ownership of errors and patterns in calculations, data and related issues Keep internal self-help documentation up to date Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience Requirements: Basic knowledge of and experience using SQL Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others IT troubleshooting experience Relevant degree or equivalent work experience Good analytical, problem-solving and decision-making skills Ability to multitask and prioritize Fluent in English Ability to work shifts Desired skills: Experience using databases in a business environment; this should include but not be limited to searching, interpreting and updating database records, as well as identification and troubleshooting of potential data problems Experience with Microsoft Office, Salesforce, Desk, Confluence and Trello Proficient written and verbal communication skills in dealing with users Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment and technical transaction issues Ability to identify errors and patterns in calculations, data and related issues Prior service experience in a financial or technical field

About Trustly: At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, we support 29 European countries and our payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions. We are a team of 170+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact. About the Underwriting Team at Trustly: The main purpose of the Underwriting team is to review and perform due diligence and risk assessment of prospects delivered by the Sales team. The team is part of the larger AML & Merchant Risk team, which is responsible for customer risk assessment from an AML/CFT perspective, sanction screening and PEP controls, CDD procedures, transaction screening, monitoring and reporting (SAR). This is an efficient team all based in Sliema. About the role: Due to rapid growth and our desire to maintain a high level of internal service, we are hiring an AML & Merchant Risk Analyst. In this role, you will be primarily responsible for conducting CDD on prospective clients (corporate/institutional) in accordance with Trustly’s AML/CFT Programme. You will work hard to gain a clear understanding of prospect’s line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, money flows and organizational structure. You will work closely with our Sales and Tech (service integration) teams as well as our Compliance department and will report directly to the Head of AML and Merchant Risk. What you will do: Ensure that the CDD documentation submitted is accurate and complete Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces Communicate with Sales department and sometimes with the prospect directly to clarify or acquire missing information Perform sanctions and PEP screening using internal tools Conduct enhanced due diligence using internal and external sources Perform adverse media research Compile and maintain customer profiles, document key findings and rationale Keep all relevant internal records up-to-date Escalate internally when necessary and take part in further internal discussions Conduct risk-based follow-up CDD whenever necessary The ideal candidate will possess: 2+ years of corporate and institutional customer due diligence, underwriting or boarding experience in the regulated environment, corporate banking or financial services Strong knowledge of EU regulatory landscape Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters Ability to work under pressure in a rapidly changing, high-growth environment Ability to make a rational decision considering relevant risks and take responsibility for such decisions Highest ethical standards Spotless reputation (background checks, police conduct record and bank reference is a must) Ability to work independently under minimal supervision when necessary Attention to detail, natural curiosity and desire to drill down to the root of the matter Highly organized and cooperative skills Superb verbal and written command of the English language Knowledge of SQL considered an advantage

About the Support team at Trustly: The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away. About the Tech Support Agent role: As a Tech Support Agent at Trustly, you’ll investigate and resolve customers’ technical payment issues that have occurred within the payments platform. In addition, you’ll provide effective, efficient and knowledgeable customer service and solutions to both customers and teammates. Responsibilities: Ensure transaction processes work as intended Handle customer queries through different channels including, but not limited to, phone calls, live chat and email Generate new ideas and suggestions for continuous improvements in current systems of processes and procedures to enhance the customer experience Requirements: Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others Experience in IT troubleshooting Relevant degree or equivalent work experience Prior support experience in a financial or technical fiel Analytical, problem-solving and decision-making skills Ability to multitask and prioritize Fluent in English Desired skills: Proficient written and oral communication skills in dealing with external customers/users Experience with Microsoft Office, Desk and/or Confluence Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment transaction issues Ability to identify errors and patterns in calculations, data and issues Demonstrated knowledge of SQL skills; should include but not limited to querying the database to gather information and troubleshooting plus experience with updating entries and transactions

At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions. We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact. About Support at Trustly: The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate, and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away. On the Support team, you’ll work with other talented and motivated people who will help you develop your skills. Most excitingly, you’ll have the opportunity to take part in driving the evolution of the payments industry. About the role: Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader. What'll you do: Provide quality support at one of the fastest growing technology companies in Europe Answer questions online from customers and external stakeholders about Trustly’s services, the company and payments in general Identify where improvements can be made and suggest how they can be implemented Who you are: You are a service-minded individual bursting with positivity You are fluent in English You preferably have experience working at a support center or in a similar environment You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach

Overview: Credorax Bank Ltd is an established payment services provider and card payments acquirer specializing in tailor made solutions for ecommerce transaction processing. The company is now seeking to recruit a Payments & Reconciliations Officer to join the current team.    Responsibilities: Setup and Manage Client Payment Configurations Processing of Payments, Payment Rejects and Statements on a daily basis Setup and Manage Automated Reports via the Distribution System Preparation of Quarterly Reports Extraction and Analysis of Reconciliation Reports Reconciliation of Transaction activity on a Daily basis Investigation of Reconciliation discrepancies   Qualifications: A-Level education level, preferably qualified in Accounting, Banking, Commerce or Business and Computing. Preferably 2 years of industry experience, ideally having previously worked at a Bank or Financial Institution. Knowledge of the card payments industry would be a major asset. Be highly motivated and has good problem solving and analytical skills. Be meticulous, able to work on own initiative with excellent attention to detail. Be able to communicate clearly and concisely to both management and other colleagues

Overview: Credorax Bank Ltd is an established card payments acquirer and payment services provider, specialising in solutions for ecommerce and card present transaction processing. The company is now seeking to recruit a Client Relations Officer to strengthen its professional Client Relations Department and support the rapidly growing client base.   Responsibilities: After gaining a detailed knowledge of Credorax’s products and services, you will work with our clients to address any enquiries by understanding the requirement, performing research and providing answers or explanations. Resolve any reported technical or financial problems by clarifying the issue; examine and explore available resolutions or implement alternative solutions. Any unresolved issues must be escalated to the relevant business / system owners until a resolution is available. Provide client training on the various Credorax systems, platforms and procedures when required. Perform network and system monitoring to ensure that our processing platform and technology remains stable and operational at all times. Work with the relevant business / system owners if any potential faults or errors are identified. All activities need to be accurately logged and updated within the company CRM system.   Qualifications: Have a minimum of one year’s experience in similar Banking, Finance or Technology role within a corporate and international environment. Possess excellent written & oral English. Be computer literate -  Intermediate Microsoft Excel is a must . Be customer focused, very detail oriented and possess the ability to multitask. Be able to analyse data to identify trends or spot issues. Have good interpersonal skills for building relationships with clients and colleagues at all levels. Take ownership and responsibility for all required duties. Display calmness under pressure and have the ability to react quickly and efficiently. Be flexible and is able to work with minimal supervision. As we are an international company, the selected candidate will be required to work on a shift basis which includes a variety of shifts. This includes some days, nights, weekends and public holidays. Excellent incentives are provided for any night shift requirements.