About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
About the Account Manager role:
As part of our growth strategy, we are looking for a highly motivated Account Manager to join the Gaming Account Management team in our Malta or Stockholm office.
This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers.
What you’ll do:
Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities that Trustly offers)
Take part in negotiating, creating and executing joint marketing campaigns with the merchant
Develop and prioritize customer product/service requests
Secure KYC and customer reporting
Build relationships and long-term strategic cooperations with assigned customer accounts
Analyze customer services and traffic patterns to advise on customer growth
Conduct thorough analysis on various pricing models with regards to pricing negotiations
Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback
Work towards achieving the individual targets and reaching the department KPIs
Attend industry events across Europe
Who you are:
You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments)
You have an analytical mind and are able to discuss and negotiate pricing models with major merchants
You understand financial flows and can contribute to our roadmap ahead
You are humble with a strong business acumen
You thrive in a social environment and know how to create positive and long-term relationships
You take great pride in your work and strive for excellence with drive and endurance
You are fluent in English, both verbal and written
It’s a bonus if you speak other languages and have previous international experience
Sep 06, 2018
Full time
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
About the Account Manager role:
As part of our growth strategy, we are looking for a highly motivated Account Manager to join the Gaming Account Management team in our Malta or Stockholm office.
This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with our Sales team and Technical Specialists, as well as our other Account Managers.
What you’ll do:
Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities that Trustly offers)
Take part in negotiating, creating and executing joint marketing campaigns with the merchant
Develop and prioritize customer product/service requests
Secure KYC and customer reporting
Build relationships and long-term strategic cooperations with assigned customer accounts
Analyze customer services and traffic patterns to advise on customer growth
Conduct thorough analysis on various pricing models with regards to pricing negotiations
Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback
Work towards achieving the individual targets and reaching the department KPIs
Attend industry events across Europe
Who you are:
You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments)
You have an analytical mind and are able to discuss and negotiate pricing models with major merchants
You understand financial flows and can contribute to our roadmap ahead
You are humble with a strong business acumen
You thrive in a social environment and know how to create positive and long-term relationships
You take great pride in your work and strive for excellence with drive and endurance
You are fluent in English, both verbal and written
It’s a bonus if you speak other languages and have previous international experience
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process more than 3 million monthly transactions.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Sales at Trustly:
The Sales department works together to win new business, which directly contributes to Trustly’s fast and furious growth. The department is made up of 20+ people and we are divided up into teams by vertical: e-commerce, financial services, travel and gaming. We occasionally travel to relevant industry events to meet with potential customers and represent Trustly as a brand. We have lots of fun outside the office as well, whether we’re playing laser tag or digging into a delicious team dinner.
About the role:
As a Junior Sales Executive, you will support the Gaming Sales Team in Malta by helping them resolve clients’ issues and anticipate their operational needs as they arise. You will navigate efficiently through a fast-paced environment and become familiar with sales organization tools, always with sales objectives in mind.
What you'll do:
Support Sales Executives and Management by answering client calls, coordinating travel arrangements, managing business appointments and working in SalesForce.
Create and maintain internal sales activity reports
Work with sales executives, managers and clients to troubleshoot operative issues on a daily basis
Assist sales executives and managers with presentations and sales material
Participate in and contribute to sales events, assist with client and sales meetings
Help in generating and identifying leads
Work with client representatives with regards to requests, contracts and more
Who you are:
You have a high school diploma, a Bachelor’s degree or equivalent
Have a genuine sales flair
You have 1 to 2 years of experience in a similar role
You are organized, detail-oriented and proactive
You have great communication skills in English (A-level/native speaker)
You are driven with a strong business acumen
Sep 06, 2018
Full time
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process more than 3 million monthly transactions.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Sales at Trustly:
The Sales department works together to win new business, which directly contributes to Trustly’s fast and furious growth. The department is made up of 20+ people and we are divided up into teams by vertical: e-commerce, financial services, travel and gaming. We occasionally travel to relevant industry events to meet with potential customers and represent Trustly as a brand. We have lots of fun outside the office as well, whether we’re playing laser tag or digging into a delicious team dinner.
About the role:
As a Junior Sales Executive, you will support the Gaming Sales Team in Malta by helping them resolve clients’ issues and anticipate their operational needs as they arise. You will navigate efficiently through a fast-paced environment and become familiar with sales organization tools, always with sales objectives in mind.
What you'll do:
Support Sales Executives and Management by answering client calls, coordinating travel arrangements, managing business appointments and working in SalesForce.
Create and maintain internal sales activity reports
Work with sales executives, managers and clients to troubleshoot operative issues on a daily basis
Assist sales executives and managers with presentations and sales material
Participate in and contribute to sales events, assist with client and sales meetings
Help in generating and identifying leads
Work with client representatives with regards to requests, contracts and more
Who you are:
You have a high school diploma, a Bachelor’s degree or equivalent
Have a genuine sales flair
You have 1 to 2 years of experience in a similar role
You are organized, detail-oriented and proactive
You have great communication skills in English (A-level/native speaker)
You are driven with a strong business acumen
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About the Integration team at Trustly:
The Integration team currently consists of people based in Stockholm and Malta. Together, the team makes sure that merchants successfully integrate Trustly’s API so that they can start using our products. When the team isn’t busy integrating, they like to get together to go mini-golfing, go-karting and more!
About the role:
As an Integration Specialist, you will be part of our Integration team in Stockholm but based in Malta. You will be talking directly to developers and technical project managers on the merchant’s side to oversee and coordinate the integration process, ensuring that the merchant understands our API and implements it correctly. You will also work closely with our Sales team and assist them in technical discussions during the sales process.
What you’ll do:
Support merchants across our Gaming, E-commerce, Financial Services, and Travel verticals during the integration process
Verify that merchants have integrated our API correctly before they go live
Support our Sales and Account Management teams in technical discussions with merchants
Improve our processes and routines within the Integration team
Update our online API documentation
Who you are:
You are social, outgoing and a strong relationship builder
You have broad technical knowledge; programming experience is a plus
You have 2+ years of experience working in a technical role
You are analytical and are resourceful when it comes to solving problems
You have a basic understanding of computer networking and HTTP, basic SQL skills
Previous experience working with system integration and/or online payments is a bonus but not a must
You are fluent in English, both written and verbal
Sep 06, 2018
Full time
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About the Integration team at Trustly:
The Integration team currently consists of people based in Stockholm and Malta. Together, the team makes sure that merchants successfully integrate Trustly’s API so that they can start using our products. When the team isn’t busy integrating, they like to get together to go mini-golfing, go-karting and more!
About the role:
As an Integration Specialist, you will be part of our Integration team in Stockholm but based in Malta. You will be talking directly to developers and technical project managers on the merchant’s side to oversee and coordinate the integration process, ensuring that the merchant understands our API and implements it correctly. You will also work closely with our Sales team and assist them in technical discussions during the sales process.
What you’ll do:
Support merchants across our Gaming, E-commerce, Financial Services, and Travel verticals during the integration process
Verify that merchants have integrated our API correctly before they go live
Support our Sales and Account Management teams in technical discussions with merchants
Improve our processes and routines within the Integration team
Update our online API documentation
Who you are:
You are social, outgoing and a strong relationship builder
You have broad technical knowledge; programming experience is a plus
You have 2+ years of experience working in a technical role
You are analytical and are resourceful when it comes to solving problems
You have a basic understanding of computer networking and HTTP, basic SQL skills
Previous experience working with system integration and/or online payments is a bonus but not a must
You are fluent in English, both written and verbal
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process more than 3 million monthly transactions.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
As a Technical Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams.
What you’ll do:
Handle merchant inquiries through different channels
Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems
Identify, evaluate, escalate and document incidents and problems
Take ownership of errors and patterns in calculations, data and related issues
Keep internal self-help documentation up to date
Generate new ideas and suggestions for continuous improvement of
systems, processes and procedures to enhance the customer payment experience
Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work
Who you are:
You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers.
You have IT troubleshooting experience.
You can work shifts, including occasional night shifts.
You have excellent analytical, problem-solving and decision-making skills.
You are detail-oriented and a pro when it comes to multitasking and prioritizing your work.
You have excellent written and oral English communication skills.
Sep 06, 2018
Full time
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, our payment products are available in 29 European countries and attract global merchants in four main segments: e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process more than 3 million monthly transactions.
Trustly is a licensed payment institution under supervision of the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to a set of regulatory requirements.
We are a team of 180+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
As a Technical Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams.
What you’ll do:
Handle merchant inquiries through different channels
Use SQL to search, interpret and update database records, as well as identify and troubleshoot potential data problems
Identify, evaluate, escalate and document incidents and problems
Take ownership of errors and patterns in calculations, data and related issues
Keep internal self-help documentation up to date
Generate new ideas and suggestions for continuous improvement of
systems, processes and procedures to enhance the customer payment experience
Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work
Who you are:
You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers.
You have IT troubleshooting experience.
You can work shifts, including occasional night shifts.
You have excellent analytical, problem-solving and decision-making skills.
You are detail-oriented and a pro when it comes to multitasking and prioritizing your work.
You have excellent written and oral English communication skills.
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.
We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Marketing at Trustly:
The Marketing team is a tight-knit, creative group of people and together we work to make Trustly a trusted and treasured brand in the payments industry. We plan and attend industry events, conduct market research, collaborate with partners to launch campaigns and more, always with measurable KPIs in mind. We have lots of fun outside the office as well, whether we’re mastering the art of making dumplings or paddleboarding in the archipelago.
About the role:
As a Growth Marketing Specialist you will help Trustly’s business grow by creating and executing co-marketing activities with particular focus on our gaming vertical, and be driving new and exciting growth hacks to boost acquisition and optimize conversion.
To be successful in the role as Growth Marketing Specialist we believe that you are very familiar with marketing KPIs such as Acquisition, Activation and Retention and terms like CRM, LifeCycle, CPA, LTV and ROI within the gaming or e-commerce environment.
As Trustly is a digital company at its core, optimizing the conversion and UX-UI of the end-user on our merchants plays a significant part in delivering more business to the company. You are probably also an inquisitive person who loves to explore different paths to find recipes for success.
What you’ll do:
CRM - Marketing Campaigns: Drive and deliver merchant marketing campaigns for Gaming clients (and not only), with a particular focus on VIP customers.
Conversion optimization: architect, implement and improve new and existing flows and funnels across our digital channels and merchants checkouts
Analytics and Reporting: Monitor and report on digital marketing KPIs, identify areas for improvement and proactively implement solutions, data capture and reporting from analytics channels and in-house data systems.
Who you are:
To succeed in this role, you likely have at least two years of experience in a similar role within CRM, or Digital Marketing within gaming or e-commerce environment.
You are passionate about Growth Hacking, Performance Marketing, and UX-UI
You are always organized and never let details slip through your fingers
You are energetic, curious, focused and ready to roll your sleeves up to get the job done
Problem-solving and multitasking come easily to you, and you know when and how to prioritize and confidently make decisions in high-stress situations
You are comfortable working with different stakeholders, both internal and external
As we are an international company operating on various markets, it is crucial that you are a natural communicator who is fluent in English (additional European languages is a plus) and you find it easy to get along with others
Sep 06, 2018
Full time
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.
We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Marketing at Trustly:
The Marketing team is a tight-knit, creative group of people and together we work to make Trustly a trusted and treasured brand in the payments industry. We plan and attend industry events, conduct market research, collaborate with partners to launch campaigns and more, always with measurable KPIs in mind. We have lots of fun outside the office as well, whether we’re mastering the art of making dumplings or paddleboarding in the archipelago.
About the role:
As a Growth Marketing Specialist you will help Trustly’s business grow by creating and executing co-marketing activities with particular focus on our gaming vertical, and be driving new and exciting growth hacks to boost acquisition and optimize conversion.
To be successful in the role as Growth Marketing Specialist we believe that you are very familiar with marketing KPIs such as Acquisition, Activation and Retention and terms like CRM, LifeCycle, CPA, LTV and ROI within the gaming or e-commerce environment.
As Trustly is a digital company at its core, optimizing the conversion and UX-UI of the end-user on our merchants plays a significant part in delivering more business to the company. You are probably also an inquisitive person who loves to explore different paths to find recipes for success.
What you’ll do:
CRM - Marketing Campaigns: Drive and deliver merchant marketing campaigns for Gaming clients (and not only), with a particular focus on VIP customers.
Conversion optimization: architect, implement and improve new and existing flows and funnels across our digital channels and merchants checkouts
Analytics and Reporting: Monitor and report on digital marketing KPIs, identify areas for improvement and proactively implement solutions, data capture and reporting from analytics channels and in-house data systems.
Who you are:
To succeed in this role, you likely have at least two years of experience in a similar role within CRM, or Digital Marketing within gaming or e-commerce environment.
You are passionate about Growth Hacking, Performance Marketing, and UX-UI
You are always organized and never let details slip through your fingers
You are energetic, curious, focused and ready to roll your sleeves up to get the job done
Problem-solving and multitasking come easily to you, and you know when and how to prioritize and confidently make decisions in high-stress situations
You are comfortable working with different stakeholders, both internal and external
As we are an international company operating on various markets, it is crucial that you are a natural communicator who is fluent in English (additional European languages is a plus) and you find it easy to get along with others
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
Based in Malta, this is a full-time position working office hours, with the occasional weekend and reports to the Support Manager. In this role, you’ll have many opportunities to grow! You will be working in a tight knit team and will be working on resolving cases raised through email, phone or chat.
What you'll do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in Swedish and English
You preferably have experience working at a support centre or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
Sep 06, 2018
Full time
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process nearly 4 million monthly transactions.
We are a diverse and fast-growing team of 200+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the role:
Based in Malta, this is a full-time position working office hours, with the occasional weekend and reports to the Support Manager. In this role, you’ll have many opportunities to grow! You will be working in a tight knit team and will be working on resolving cases raised through email, phone or chat.
What you'll do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in Swedish and English
You preferably have experience working at a support centre or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is looking for a Sales Executive to join our Gaming sales vertical. This is an exciting opportunity to join a young, fast-growing and profitable company on our journey to become a top player in payments.
About the role:
As a Sales Executive at Trustly you will play a vital role in our continued growth and expansion. You will be located at our Malta office and report to the Head of Sales for our gaming vertical. Some travelling is required.
What you’ll do:
Work with the entire sales cycle, targeting online betting and gambling operators that serve players globally.
Target commercial directors as well as payment managers.
Actively search for new business, set up meetings and close sales.
Follow up with our Account Managers to develop and maintain both new and existing customer relationships.
Participate in relevant, industry-specific exhibitions and conferences to win new business and represent Trustly.
Lead customer implementations, work closely with integration and conduct market research and external analysis to further Trustly as a payment method within the space.
Who you are:
You have at least two years of experience within payment sales and/or gaming sales.
You have strong business acumen, great social skills and a hunger for winning new business.
You are fluent in English and additional European languages are a bonus.
Oct 27, 2017
Full time
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
Trustly is looking for a Sales Executive to join our Gaming sales vertical. This is an exciting opportunity to join a young, fast-growing and profitable company on our journey to become a top player in payments.
About the role:
As a Sales Executive at Trustly you will play a vital role in our continued growth and expansion. You will be located at our Malta office and report to the Head of Sales for our gaming vertical. Some travelling is required.
What you’ll do:
Work with the entire sales cycle, targeting online betting and gambling operators that serve players globally.
Target commercial directors as well as payment managers.
Actively search for new business, set up meetings and close sales.
Follow up with our Account Managers to develop and maintain both new and existing customer relationships.
Participate in relevant, industry-specific exhibitions and conferences to win new business and represent Trustly.
Lead customer implementations, work closely with integration and conduct market research and external analysis to further Trustly as a payment method within the space.
Who you are:
You have at least two years of experience within payment sales and/or gaming sales.
You have strong business acumen, great social skills and a hunger for winning new business.
You are fluent in English and additional European languages are a bonus.
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact
About the Support team:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the Payments Analyst role:
As a Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. As well as a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams.
Responsibilities:
Ensure payment and transaction processes work as intended
Handle customer queries efficiently through the service channels
Identify payment and transaction problems and patterns via available tools
Identify, escalate, evaluate and document incidents and problems
Identify and take ownership of errors and patterns in calculations, data and related issues
Keep internal self-help documentation up to date
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience
Requirements:
Basic knowledge of and experience using SQL
Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others
IT troubleshooting experience
Relevant degree or equivalent work experience
Good analytical, problem-solving and decision-making skills
Ability to multitask and prioritize
Fluent in English
Ability to work shifts
Desired skills:
Experience using databases in a business environment; this should include but not be limited to searching, interpreting and updating database records, as well as identification and troubleshooting of potential data problems
Experience with Microsoft Office, Salesforce, Desk, Confluence and Trello
Proficient written and verbal communication skills in dealing with users
Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment and technical transaction issues
Ability to identify errors and patterns in calculations, data and related issues
Prior service experience in a financial or technical field
Oct 27, 2017
Full time
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact
About the Support team:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the Payments Analyst role:
As a Payments Analyst, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. As well as a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams.
Responsibilities:
Ensure payment and transaction processes work as intended
Handle customer queries efficiently through the service channels
Identify payment and transaction problems and patterns via available tools
Identify, escalate, evaluate and document incidents and problems
Identify and take ownership of errors and patterns in calculations, data and related issues
Keep internal self-help documentation up to date
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience
Requirements:
Basic knowledge of and experience using SQL
Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others
IT troubleshooting experience
Relevant degree or equivalent work experience
Good analytical, problem-solving and decision-making skills
Ability to multitask and prioritize
Fluent in English
Ability to work shifts
Desired skills:
Experience using databases in a business environment; this should include but not be limited to searching, interpreting and updating database records, as well as identification and troubleshooting of potential data problems
Experience with Microsoft Office, Salesforce, Desk, Confluence and Trello
Proficient written and verbal communication skills in dealing with users
Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment and technical transaction issues
Ability to identify errors and patterns in calculations, data and related issues
Prior service experience in a financial or technical field
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, we support 29 European countries and our payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 170+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.
About the Underwriting Team at Trustly:
The main purpose of the Underwriting team is to review and perform due diligence and risk assessment of prospects delivered by the Sales team. The team is part of the larger AML & Merchant Risk team, which is responsible for customer risk assessment from an AML/CFT perspective, sanction screening and PEP controls, CDD procedures, transaction screening, monitoring and reporting (SAR). This is an efficient team all based in Sliema.
About the role:
Due to rapid growth and our desire to maintain a high level of internal service, we are hiring an AML & Merchant Risk Analyst. In this role, you will be primarily responsible for conducting CDD on prospective clients (corporate/institutional) in accordance with Trustly’s AML/CFT Programme. You will work hard to gain a clear understanding of prospect’s line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, money flows and organizational structure. You will work closely with our Sales and Tech (service integration) teams as well as our Compliance department and will report directly to the Head of AML and Merchant Risk.
What you will do:
Ensure that the CDD documentation submitted is accurate and complete
Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces
Communicate with Sales department and sometimes with the prospect directly to clarify or acquire missing information
Perform sanctions and PEP screening using internal tools
Conduct enhanced due diligence using internal and external sources
Perform adverse media research
Compile and maintain customer profiles, document key findings and rationale
Keep all relevant internal records up-to-date
Escalate internally when necessary and take part in further internal discussions
Conduct risk-based follow-up CDD whenever necessary
The ideal candidate will possess:
2+ years of corporate and institutional customer due diligence, underwriting or boarding experience in the regulated environment, corporate banking or financial services
Strong knowledge of EU regulatory landscape
Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters
Ability to work under pressure in a rapidly changing, high-growth environment
Ability to make a rational decision considering relevant risks and take responsibility for such decisions
Highest ethical standards
Spotless reputation (background checks, police conduct record and bank reference is a must)
Ability to work independently under minimal supervision when necessary
Attention to detail, natural curiosity and desire to drill down to the root of the matter
Highly organized and cooperative skills
Superb verbal and written command of the English language
Knowledge of SQL considered an advantage
Oct 27, 2017
Full time
About Trustly:
At Trustly, we envision a world in which paying directly from your online bank account is fast, simple and secure. Today, we support 29 European countries and our payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.5 million monthly transactions.
We are a team of 170+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry, and the work you’ll do here will make a great impact.
About the Underwriting Team at Trustly:
The main purpose of the Underwriting team is to review and perform due diligence and risk assessment of prospects delivered by the Sales team. The team is part of the larger AML & Merchant Risk team, which is responsible for customer risk assessment from an AML/CFT perspective, sanction screening and PEP controls, CDD procedures, transaction screening, monitoring and reporting (SAR). This is an efficient team all based in Sliema.
About the role:
Due to rapid growth and our desire to maintain a high level of internal service, we are hiring an AML & Merchant Risk Analyst. In this role, you will be primarily responsible for conducting CDD on prospective clients (corporate/institutional) in accordance with Trustly’s AML/CFT Programme. You will work hard to gain a clear understanding of prospect’s line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, money flows and organizational structure. You will work closely with our Sales and Tech (service integration) teams as well as our Compliance department and will report directly to the Head of AML and Merchant Risk.
What you will do:
Ensure that the CDD documentation submitted is accurate and complete
Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces
Communicate with Sales department and sometimes with the prospect directly to clarify or acquire missing information
Perform sanctions and PEP screening using internal tools
Conduct enhanced due diligence using internal and external sources
Perform adverse media research
Compile and maintain customer profiles, document key findings and rationale
Keep all relevant internal records up-to-date
Escalate internally when necessary and take part in further internal discussions
Conduct risk-based follow-up CDD whenever necessary
The ideal candidate will possess:
2+ years of corporate and institutional customer due diligence, underwriting or boarding experience in the regulated environment, corporate banking or financial services
Strong knowledge of EU regulatory landscape
Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters
Ability to work under pressure in a rapidly changing, high-growth environment
Ability to make a rational decision considering relevant risks and take responsibility for such decisions
Highest ethical standards
Spotless reputation (background checks, police conduct record and bank reference is a must)
Ability to work independently under minimal supervision when necessary
Attention to detail, natural curiosity and desire to drill down to the root of the matter
Highly organized and cooperative skills
Superb verbal and written command of the English language
Knowledge of SQL considered an advantage
About the Support team at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the Tech Support Agent role:
As a Tech Support Agent at Trustly, you’ll investigate and resolve customers’
technical payment issues that have occurred within the payments platform. In addition, you’ll provide effective, efficient and knowledgeable customer service and solutions to both customers and teammates.
Responsibilities:
Ensure transaction processes work as intended
Handle customer queries through different channels including, but not limited to, phone calls, live chat and email
Generate new ideas and suggestions for continuous improvements in current systems of processes and procedures to enhance the customer experience
Requirements:
Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others
Experience in IT troubleshooting
Relevant degree or equivalent work experience
Prior support experience in a financial or technical fiel
Analytical, problem-solving and decision-making skills
Ability to multitask and prioritize
Fluent in English
Desired skills:
Proficient written and oral communication skills in dealing with external customers/users
Experience with Microsoft Office, Desk and/or Confluence
Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment transaction issues
Ability to identify errors and patterns in calculations, data and issues
Demonstrated knowledge of SQL skills; should include but not limited to querying the database to gather information and troubleshooting plus experience with updating entries and transactions
Oct 27, 2017
Full time
About the Support team at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
About the Tech Support Agent role:
As a Tech Support Agent at Trustly, you’ll investigate and resolve customers’
technical payment issues that have occurred within the payments platform. In addition, you’ll provide effective, efficient and knowledgeable customer service and solutions to both customers and teammates.
Responsibilities:
Ensure transaction processes work as intended
Handle customer queries through different channels including, but not limited to, phone calls, live chat and email
Generate new ideas and suggestions for continuous improvements in current systems of processes and procedures to enhance the customer experience
Requirements:
Experience in main payment methods, including credit cards, Skrill, PayPal, internet bank transfers and others
Experience in IT troubleshooting
Relevant degree or equivalent work experience
Prior support experience in a financial or technical fiel
Analytical, problem-solving and decision-making skills
Ability to multitask and prioritize
Fluent in English
Desired skills:
Proficient written and oral communication skills in dealing with external customers/users
Experience with Microsoft Office, Desk and/or Confluence
Knowledge of the practices, procedures and problem-solving techniques required to verify and resolve payment transaction issues
Ability to identify errors and patterns in calculations, data and issues
Demonstrated knowledge of SQL skills; should include but not limited to querying the database to gather information and troubleshooting plus experience with updating entries and transactions
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate, and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
On the Support team, you’ll work with other talented and motivated people who will help you develop your skills. Most excitingly, you’ll have the opportunity to take part in driving the evolution of the payments industry.
About the role:
Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.
What'll you do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions online from customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in English
You preferably have experience working at a support center or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
Oct 27, 2017
Full time
At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e-commerce, travel, financial services and online gaming. In 2016, we processed €3.2B in payments and today we process more than 2.2 million monthly transactions.
We are a team of 160+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate, and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
On the Support team, you’ll work with other talented and motivated people who will help you develop your skills. Most excitingly, you’ll have the opportunity to take part in driving the evolution of the payments industry.
About the role:
Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.
What'll you do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions online from customers and external stakeholders about Trustly’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in English
You preferably have experience working at a support center or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
