Tala seeks a customer service agent to act as an Internet-based customer assistance champion by providing product and service information, resolve any problems that our customers might face with accuracy and efficiency, liaising with company engineers and product developers to research and fix unusual product experiences.
The position purpose is ensuring excellent service standard, maintaining high customer satisfaction and representing the brand's modern and convenient customer-centric service model.
Duties:
Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Record customer interactions.
Work with customer service Team Lead to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Skills and Qualifications:
Customer service skills and experience
Product knowledge
Quality Focus
Problem solving
Conflict Resolution
Multi-tasking
Good communication skills
Experience with ZenDesk is a plus
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Jul 11, 2018
Full time
Tala seeks a customer service agent to act as an Internet-based customer assistance champion by providing product and service information, resolve any problems that our customers might face with accuracy and efficiency, liaising with company engineers and product developers to research and fix unusual product experiences.
The position purpose is ensuring excellent service standard, maintaining high customer satisfaction and representing the brand's modern and convenient customer-centric service model.
Duties:
Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Record customer interactions.
Work with customer service Team Lead to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Skills and Qualifications:
Customer service skills and experience
Product knowledge
Quality Focus
Problem solving
Conflict Resolution
Multi-tasking
Good communication skills
Experience with ZenDesk is a plus
About Tala:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Do you want to be part of a team that’s revolutionizing financial services through technology?
If you are passionate about fintech, thrive in a fast-paced international environment, and want to see your ideas turning to reality, come join us!
At Mintos we are building a global online marketplace for loans providing retail investors with an easy and transparent way to invest in loans originated by a variety of alternative lending companies around the world. As a high-growth startup, we have won the People’s Choice Award 2016 and have been selected as a runner up for European Alternative Finance Platform of the Year 2016 and Aggregator of the Year 2016, all by prestigious AltFi
As a Loan Originator Partnership Executive you'll have the opportunity to join smart and ambitious team and have a major influence on the future success and direction of Mintos in Mexcio. The ideal candidate will be a self-starter with excellent communication skills and ability to articulate Mintos’ value proposition to loan originators. A keen sense of ownership, speedy execution, and drive is a must.
What you’ll do:
Establish and develop a pipeline of opportunities and existing relationships with loan originators in the alternative lending sector in Mexico;
Identify specific prospects to approach and effectively communicate the value proposition for the loan originator’s business;
Understand business opportunities and use your network and know-how to develop C-level relationships with decision makers among prospects;
Structure partnership terms that align interests and facilitate scale.
What you need to know/have:
3-5 years of experience in business development and/or sales, ideally related to alternative lending;
Experience with establishing, maintaining and leveraging C-level relationships;
Brilliant communication skills with the ability to identify and provide comprehensive solutions;
Strong understanding of loan origination businesses and the alternative lending landscape is a serious plus;
Undergraduate degree from an accredited university, MBA or Masters is a plus;
Business level or higher level in English and Spanish.
What we offer:
Ground-floor opportunity to change the world;
Full-time salary, negotiable based on experience;
Employee stock options in the company;
Unlimited vacation policy; work hard and take time when you need it;
Sharp, motivated co-workers in a results-driven international environment.
Sep 24, 2017
Full time
Do you want to be part of a team that’s revolutionizing financial services through technology?
If you are passionate about fintech, thrive in a fast-paced international environment, and want to see your ideas turning to reality, come join us!
At Mintos we are building a global online marketplace for loans providing retail investors with an easy and transparent way to invest in loans originated by a variety of alternative lending companies around the world. As a high-growth startup, we have won the People’s Choice Award 2016 and have been selected as a runner up for European Alternative Finance Platform of the Year 2016 and Aggregator of the Year 2016, all by prestigious AltFi
As a Loan Originator Partnership Executive you'll have the opportunity to join smart and ambitious team and have a major influence on the future success and direction of Mintos in Mexcio. The ideal candidate will be a self-starter with excellent communication skills and ability to articulate Mintos’ value proposition to loan originators. A keen sense of ownership, speedy execution, and drive is a must.
What you’ll do:
Establish and develop a pipeline of opportunities and existing relationships with loan originators in the alternative lending sector in Mexico;
Identify specific prospects to approach and effectively communicate the value proposition for the loan originator’s business;
Understand business opportunities and use your network and know-how to develop C-level relationships with decision makers among prospects;
Structure partnership terms that align interests and facilitate scale.
What you need to know/have:
3-5 years of experience in business development and/or sales, ideally related to alternative lending;
Experience with establishing, maintaining and leveraging C-level relationships;
Brilliant communication skills with the ability to identify and provide comprehensive solutions;
Strong understanding of loan origination businesses and the alternative lending landscape is a serious plus;
Undergraduate degree from an accredited university, MBA or Masters is a plus;
Business level or higher level in English and Spanish.
What we offer:
Ground-floor opportunity to change the world;
Full-time salary, negotiable based on experience;
Employee stock options in the company;
Unlimited vacation policy; work hard and take time when you need it;
Sharp, motivated co-workers in a results-driven international environment.
Are you passionate about finance and want to make a real change? Join the Kreditech Group and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence.
Do you want to be build up and lead a new team?
You want to bring your experience in marketing to a fresh environment?
You've got strong experience with online marketing and want to be a part of a successful fin-tech startup?
Then join Kreditech as our Head of Sales & Marketing for Mexico in Mexico City!
Your Role:
Responsible for the Online and Offline Marketing performance of Kreditech’s Product portfolio in Mexico including products: Kredito24 and others;
Plan, monitor and execute marketing strategies across all channels including affiliate, SEA, SEO, Display, Social media, PR, Offline, Partnerships and branding;
Lead a small team of experts in SEA/Display, Affiliate and SEO/Social Media/PR/Content to excel in their fields and to achieve their predefined targets;
Support in developing local strategies and adhering to Kreditech’s overall vision and strategy, while achieving and exceeding your targets in sales/issuing within assigned budget restrictions;
Source, negotiate and implement local strategic B2B partnerships;
Analyze customer acquisition funnels and general marketing performance metric enable to consistently optimize and outperform targets and goals;.
Provide relevant feedback in terms of product/reporting and other areas of the business to support country performance;
Conduct competitive analysis on key segments to define and optimize the market strategy for reaching and engaging customers;
Share best practices with peers in our other active markets to build knowledge and continuously develop a stronger position for the company in your local, as well as other markets;
Manage a substantial marketing budget across all marketing channels;
Collaborate with various internal stakeholders including BI, Product, Engineering, Operations to ensure efficient communication channels are maintained and that performance is consistently improved;
Report directly to the Country Managing Director.
Your Profile:
Hold a Bachelor's degree (preferably in Marketing) with top grades from a recognized school;
5+ years of professional experience in Digital Marketing with direct experience in Affiliate, SEA, SEO, Display, Social media, Programmatic. Further experience in offline campaigns including TV/Radio highly preferred;
Experience in operation €2+ million annual marketing budgets;
Fintech/Consumer finance experience is a strong plus;
Experience in negotiating and driving partnership deals with relevant partners;
Have a good understanding of branding and how to achieve consumer loyalty;
Very analytical and feel comfortable working with numbers, incl. using hard data and metrics to measure performance, determine improvements and operating the day to day business. Good MS Excel skills is a must;
Strong understanding of attribution models, cross channel & cross device marketing;
Strong campaign/project management skills;
Ability to self motivate and to drive, execute and deliver against ambitious goals;
Outstanding people management skills and experience in leading team of 3+ employees including motivating and providing meaningful feedback to ensure human capital growth and development;
You are a team player who strives to create positive cultures with hard deliverables and humor in the workplace;
Fluency in English and native Spanish speaker.
Sep 17, 2017
Full time
Are you passionate about finance and want to make a real change? Join the Kreditech Group and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence.
Do you want to be build up and lead a new team?
You want to bring your experience in marketing to a fresh environment?
You've got strong experience with online marketing and want to be a part of a successful fin-tech startup?
Then join Kreditech as our Head of Sales & Marketing for Mexico in Mexico City!
Your Role:
Responsible for the Online and Offline Marketing performance of Kreditech’s Product portfolio in Mexico including products: Kredito24 and others;
Plan, monitor and execute marketing strategies across all channels including affiliate, SEA, SEO, Display, Social media, PR, Offline, Partnerships and branding;
Lead a small team of experts in SEA/Display, Affiliate and SEO/Social Media/PR/Content to excel in their fields and to achieve their predefined targets;
Support in developing local strategies and adhering to Kreditech’s overall vision and strategy, while achieving and exceeding your targets in sales/issuing within assigned budget restrictions;
Source, negotiate and implement local strategic B2B partnerships;
Analyze customer acquisition funnels and general marketing performance metric enable to consistently optimize and outperform targets and goals;.
Provide relevant feedback in terms of product/reporting and other areas of the business to support country performance;
Conduct competitive analysis on key segments to define and optimize the market strategy for reaching and engaging customers;
Share best practices with peers in our other active markets to build knowledge and continuously develop a stronger position for the company in your local, as well as other markets;
Manage a substantial marketing budget across all marketing channels;
Collaborate with various internal stakeholders including BI, Product, Engineering, Operations to ensure efficient communication channels are maintained and that performance is consistently improved;
Report directly to the Country Managing Director.
Your Profile:
Hold a Bachelor's degree (preferably in Marketing) with top grades from a recognized school;
5+ years of professional experience in Digital Marketing with direct experience in Affiliate, SEA, SEO, Display, Social media, Programmatic. Further experience in offline campaigns including TV/Radio highly preferred;
Experience in operation €2+ million annual marketing budgets;
Fintech/Consumer finance experience is a strong plus;
Experience in negotiating and driving partnership deals with relevant partners;
Have a good understanding of branding and how to achieve consumer loyalty;
Very analytical and feel comfortable working with numbers, incl. using hard data and metrics to measure performance, determine improvements and operating the day to day business. Good MS Excel skills is a must;
Strong understanding of attribution models, cross channel & cross device marketing;
Strong campaign/project management skills;
Ability to self motivate and to drive, execute and deliver against ambitious goals;
Outstanding people management skills and experience in leading team of 3+ employees including motivating and providing meaningful feedback to ensure human capital growth and development;
You are a team player who strives to create positive cultures with hard deliverables and humor in the workplace;
Fluency in English and native Spanish speaker.
Who we are looking for
Our agile driven team is searching for a self-starter Senior Java Developer to build our IT team in the Mexico City offi ce. In addition to hire and manage our local development team from scratch, your main responsibility will be to build smart integrations to the most important payment methods for our payment platform in the Latin American region. This includes acquirers, banks and alternative payment providers (APMs).
Before all, you want to understand the business needs and give critical input. You are a self-starter and pro-activety drive your projects putting the team fi rst and the ego last.
Your Responsibilities
• Hire, train and manage the local allpago development team
• Own the communication to all other allpago offices on development related topics
• Manage the technical relationships with acquirers, banks and APMs
• Translate application storyboards and use cases into functional applications
• Ensure the best possible performance, quality and responsiveness of the applications
• Identify bottlenecks, bugs and devise solutions for those problems
• Define and execute the development roadmap of the Mexican Team
• Help maintain code quality, organization and automatization
Why we want you
• You should have 3 - 5 years of experience in programming and experience in leading teams
• Excellent knowledge in Java and its ecosystem
• Familiar with various design and architectural patterns
• Knowledge of concurrency patterns in Java
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Familiarity with build tool Maven
• Great attention to detail and self-suffi ciency
• Ability to express thoughts clearly
• Fluent in written and spoken English
• Experience in payments or security industry is a plus
We offer you an international working environment with fl at hierarchies in the heart of Berlin and to work cross regions with your peers in Brazil and Mexico. Over 80% of our clients come from the Silicon Valley which ensures an innovative and challenging working environment. In addition, we are not investor-driven giving you the freedom to focus on what is truly necessary.
Aug 05, 2017
Full time
Who we are looking for
Our agile driven team is searching for a self-starter Senior Java Developer to build our IT team in the Mexico City offi ce. In addition to hire and manage our local development team from scratch, your main responsibility will be to build smart integrations to the most important payment methods for our payment platform in the Latin American region. This includes acquirers, banks and alternative payment providers (APMs).
Before all, you want to understand the business needs and give critical input. You are a self-starter and pro-activety drive your projects putting the team fi rst and the ego last.
Your Responsibilities
• Hire, train and manage the local allpago development team
• Own the communication to all other allpago offices on development related topics
• Manage the technical relationships with acquirers, banks and APMs
• Translate application storyboards and use cases into functional applications
• Ensure the best possible performance, quality and responsiveness of the applications
• Identify bottlenecks, bugs and devise solutions for those problems
• Define and execute the development roadmap of the Mexican Team
• Help maintain code quality, organization and automatization
Why we want you
• You should have 3 - 5 years of experience in programming and experience in leading teams
• Excellent knowledge in Java and its ecosystem
• Familiar with various design and architectural patterns
• Knowledge of concurrency patterns in Java
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Familiarity with build tool Maven
• Great attention to detail and self-suffi ciency
• Ability to express thoughts clearly
• Fluent in written and spoken English
• Experience in payments or security industry is a plus
We offer you an international working environment with fl at hierarchies in the heart of Berlin and to work cross regions with your peers in Brazil and Mexico. Over 80% of our clients come from the Silicon Valley which ensures an innovative and challenging working environment. In addition, we are not investor-driven giving you the freedom to focus on what is truly necessary.
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction. Responsibilities:
Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others.
Assist agents with escalated calls.
Escalate technical problems with our technical team in headquarters.
Ensure the delivery of the objectives and KPIs set by the headquarters.
Collaborate hand to hand with both customer engagement current manager and team leader.
Help training the team and creating training manuals with the team leader.
Communicate with the rest of the team and other areas.
Periodically carry out projects to improve the area’s effectiveness and efficiency.
Requirements:
Punctual, proactive, fast learner, self-driven & open to feedback.
Full-time availability (Monday-Friday 9-18hrs, Saturday 10-14hrs).
Graduates (preferably humanities or engineering) - Master degree preferred.
You have a positive attitude and are a genuine team player.
Good grammar and punctuation skills in both English and Spanish.
Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar.
Previous experience as supervisor of customer service or call centers required, hospitality industry is a plus.
Preferably previous experience selling or offering customer support in cellphone companies.
Preferably previous experience in courier / logistics companies.
English 90% to contact our report line in Sweden.
Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!
Jul 28, 2017
Full time
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for a Customer Engagement Officer to mainly monitor our call center agents' performance as well as leading the team's quality for achieving the highest consumer satisfaction. Responsibilities:
Monitor agent's performance such as schedule adherence, quality, customer satisfaction, teamwork, company's resources among others.
Assist agents with escalated calls.
Escalate technical problems with our technical team in headquarters.
Ensure the delivery of the objectives and KPIs set by the headquarters.
Collaborate hand to hand with both customer engagement current manager and team leader.
Help training the team and creating training manuals with the team leader.
Communicate with the rest of the team and other areas.
Periodically carry out projects to improve the area’s effectiveness and efficiency.
Requirements:
Punctual, proactive, fast learner, self-driven & open to feedback.
Full-time availability (Monday-Friday 9-18hrs, Saturday 10-14hrs).
Graduates (preferably humanities or engineering) - Master degree preferred.
You have a positive attitude and are a genuine team player.
Good grammar and punctuation skills in both English and Spanish.
Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar.
Previous experience as supervisor of customer service or call centers required, hospitality industry is a plus.
Preferably previous experience selling or offering customer support in cellphone companies.
Preferably previous experience in courier / logistics companies.
English 90% to contact our report line in Sweden.
Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for an innovative Risk Operations Coordinator who can contribute to our global risk team by establishing a local team in Mexico. You will be located in our office in Mexico City together with our commercial team and work closely with our Global Risk Team based in Stockholm, to drive business, prevent loss and provide the best possible experience for our Mexican users. The person we’re looking for will have experience and knowledge from Mexican fraud, anti-money laundering (AML/CTF) regulation and payment risk patterns from one or several industries such as card payments, e-commerce, banking or similar. A great ability to set up and maintain partnerships and collaborations, both internal and external. An already existing good network within payments is a bonus. If you have what it takes, you will also get the opportunity to contribute to the development of our Risk system and Risk Team in the entrepreneurial and fast moving environment at iZettle. Ideal candidates are highly ambitious and natural problem solvers with a personal track record that proves a passion for intense work under high pressure without losing quality. Integrity and the ability to question everything on a daily basis in a flat hierarchy organization. Client-focused individuals that enjoys working in teams and enjoys multi-tasking and collaborating cross-teams. Responsibilities: Handling day-to-day risk operations including fraud case management, on-boarding/underwriting and similar Analyse and optimise risk and fraud related processes with a data driven / KPI-based approach Manage partnership relations from a risk point of view Investigate on local user patterns and maintain close collaboration between the Mexican and Swedish Risk teams to deliver an outstanding customer experience Actively work with local risk appetite Requirements: Excellent Spanish and English skills Smart, hard-working and fun-loving Ability to work in a fast-paced hectic environment Quick learner and self-starter Strong analytical and creative mindset as well as project management skills At least 2 years of full-time work experience from risk management or similar Attention to, and interest in, all the details behind a great risk and fraud management Experience from hands-on fraud management in the card or e-commerce sector Extra plus for: Experience and network connections from the payments industry, ideally from a position in risk operations Understanding our business as well as inventing new methodologies of handling the vast amount of data we collect is key for this role Please send in your CV and cover letter in English When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world.
Jul 28, 2017
Full time
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for an innovative Risk Operations Coordinator who can contribute to our global risk team by establishing a local team in Mexico. You will be located in our office in Mexico City together with our commercial team and work closely with our Global Risk Team based in Stockholm, to drive business, prevent loss and provide the best possible experience for our Mexican users. The person we’re looking for will have experience and knowledge from Mexican fraud, anti-money laundering (AML/CTF) regulation and payment risk patterns from one or several industries such as card payments, e-commerce, banking or similar. A great ability to set up and maintain partnerships and collaborations, both internal and external. An already existing good network within payments is a bonus. If you have what it takes, you will also get the opportunity to contribute to the development of our Risk system and Risk Team in the entrepreneurial and fast moving environment at iZettle. Ideal candidates are highly ambitious and natural problem solvers with a personal track record that proves a passion for intense work under high pressure without losing quality. Integrity and the ability to question everything on a daily basis in a flat hierarchy organization. Client-focused individuals that enjoys working in teams and enjoys multi-tasking and collaborating cross-teams. Responsibilities: Handling day-to-day risk operations including fraud case management, on-boarding/underwriting and similar Analyse and optimise risk and fraud related processes with a data driven / KPI-based approach Manage partnership relations from a risk point of view Investigate on local user patterns and maintain close collaboration between the Mexican and Swedish Risk teams to deliver an outstanding customer experience Actively work with local risk appetite Requirements: Excellent Spanish and English skills Smart, hard-working and fun-loving Ability to work in a fast-paced hectic environment Quick learner and self-starter Strong analytical and creative mindset as well as project management skills At least 2 years of full-time work experience from risk management or similar Attention to, and interest in, all the details behind a great risk and fraud management Experience from hands-on fraud management in the card or e-commerce sector Extra plus for: Experience and network connections from the payments industry, ideally from a position in risk operations Understanding our business as well as inventing new methodologies of handling the vast amount of data we collect is key for this role Please send in your CV and cover letter in English When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world.
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for Customer Engagement Agents to join the highly motivated Customer Engagement team in Mexico who are committed to delivering outstanding and professional service.
Responsibilities:
Provide customers with information on how to use the iZettle app and card reader to accept credit card payments.
Provide customer support either by email, phone, in person and on social media in a friendly and effective way.
Ensure the delivery of the objectives and KPIs set by the headquarters.
Increase the number of active users.
Lower response times and number of interactions.
Keep a high ratio of Customer Satisfaction.
Communicate with the rest of the team and other areas.
Periodically carry out projects to improve the area’s effectiveness and efficiency.
Requirements:
Punctual, proactive, fast learner, self-driven & open to feedback.
Full-time availability (Monday-Friday 11-17hrs, Saturdays 10-14hrs).
Students or graduates (preferably humanities or engineering).
You have a positive attitude and are a genuine team player.
Good grammar and punctuation skills in Spanish.
Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar.
Previous experience in customer service, call centers, hospitality industry is a plus.
Preferably previous experience selling or offering customer support in cellphone companies.
Preferably previous experience in courier / logistics companies.
English 80%.
Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!
Jul 28, 2017
Part time
We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ). We are looking for Customer Engagement Agents to join the highly motivated Customer Engagement team in Mexico who are committed to delivering outstanding and professional service.
Responsibilities:
Provide customers with information on how to use the iZettle app and card reader to accept credit card payments.
Provide customer support either by email, phone, in person and on social media in a friendly and effective way.
Ensure the delivery of the objectives and KPIs set by the headquarters.
Increase the number of active users.
Lower response times and number of interactions.
Keep a high ratio of Customer Satisfaction.
Communicate with the rest of the team and other areas.
Periodically carry out projects to improve the area’s effectiveness and efficiency.
Requirements:
Punctual, proactive, fast learner, self-driven & open to feedback.
Full-time availability (Monday-Friday 11-17hrs, Saturdays 10-14hrs).
Students or graduates (preferably humanities or engineering).
You have a positive attitude and are a genuine team player.
Good grammar and punctuation skills in Spanish.
Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar.
Previous experience in customer service, call centers, hospitality industry is a plus.
Preferably previous experience selling or offering customer support in cellphone companies.
Preferably previous experience in courier / logistics companies.
English 80%.
Sounds exciting? Please submit your CV and cover letter in English as soon as possible. When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!
