Technical Author

  • iZettle
  • Edinburgh, United Kingdom
  • Jul 28, 2017
Full time Design

Job Description

Intelligentpos provides an innovative, easy to use, tablet based point of sale solution (intelligentpos®) to small and medium businesses. A low cost, powerful software as a service (SaaS) solution that brings the power and insight of a full scale Point of Sale solution to small and medium businesses at a fraction of the cost.

In 2016, iZettle expanded its commerce platform with the acquisition of intelligentpos an innovative, easy to use, iPad based based point of sale solution. iZettle Group is investing heavily in the local operations in Edinburgh to position intelligentpos as the group’s lead POS offering for small businesses in the retail and hospitality space.

The Role

We’re looking to recruit a Technical Author on an interim basis to work in our Edinburgh Office. You will play a key role in writing technical user documentation to support the development of our SaaS product.

You will work closely with both the Product and Development teams to create easy to read documentation for both internal use and for our customers. This will include: user manuals, step-by-step guides (with screenshots) and information for new developers.

We’re ideally looking for someone on a part-time basis (3 days) for 3 months. But happy to consider full-time applications.

Key Responsibilities:

  •      Creating documents detailing the developments and enhancement of our      software
  •      Analyse existing content and work closely with the development team on     ways to improve the user journey
  •     Liaising with Developers and Product Managers to ensure accurate             documentation is foolproof
  •      Edit and proof-read documents to ensure accuracy
  •      Developing in-depth user guides & materials for our customers (outlining     clear processes and steps)
  •      Create documentation for new development work
  •      Supporting projects as and where required

Key Experience

  •      Previous experience working as a technical author (ideally in a SaaS            organisation)
  •      Experience of working in an Agile environment and using agile tools            (e.g. Jira)
  •      Ability to quickly grasp complex technical concepts
  •      Excellent literacy skills (both written and verbal)

 Why Intelligentpos?

It is a fun place to work where everyone's input is respected and valued. The casual working environment incorporates open channels of communication and operates in an extremely agile fashion with important decisions being made daily.

  •      Casual work environment and hours
  •      Casual dress code
  •      MacBook
  •      Flexi-time (where appropriate)
  •      Contributory Pension Scheme
  •      Private Health Insurance
  •      Group Life Assurance
  •      Highly competitive salary
  •      50% subsidised iPad ownership scheme
  •      Unlimited free soft drinks & tea/coffee
  •      Monthly events and complimentary team dinner
  •      Quarterly fun team events

 Thinking of joining one of the most promising tech startups in Europe? Of course you are! Apply and we will transform small business commerce together!