Customer Success Manager

  • Mambu
  • Miami, FL, USA
  • Jul 02, 2020
Full time Banking Business Development Consultant Customer Service Information Technology Partnerships

Job Description

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the Americas or Europe, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different.  We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.


To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu's existing customers.

What you'll be working on:

  • Driving Mambu’s Customer Success Program and ensuring that agreed customer outcomes are met
  • Making sure our customers get the most out of our product and meet their business needs
  • Demonstrating value and ensuring high performance, ultimately making our customers more successful through doing business with Mambu
  • Listening and understanding our customers current and future requirements and working with our Product Management Team to help prioritize these on the Mambu product roadmap
  • Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
  • Identifying relevant new projects and growth opportunities
  • Acting as a main contact and escalation point for our customers, assisting a good working relationship with Mambu support
  • Keeping up to date on the evolution of the customers ecosystem, their industry and our competitive landscape
  • Getting better based on what our customers tell us

What you need to have:

  • 5+ years of experience in a customer focussed, account management type of role in the Financial Services or Technologies Industry is a must
  • Recent experience in a business based on Software-as-a-Service (SaaS) products and services
  • Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)
  • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
  • Bachelor’s degree in Marketing, Business Administration or in another relevant field
  • Employment may depend on (criminal record and credit) background checks

We hope you have:

  • Experience working with other SaaS companies
  • Outstanding process, organization and problem-solving skills
  • Bi-lingual (English/Spanish) preferred

Why Mambu?

  • Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started
  • Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do
  • Mambu proactively takes the initiative to improve the industry for the better
  • If you are thrilled by the opportunity to join our multi-national team on its unique mission - we need to talk and will be excited to hear from you

If you are thrilled by the opportunity to join our multi-national team on its unique mission - we need to talk and will be excited to hear from you!