Head of Cloud Service Operations

  • Metro Bank
  • Old Bailey, London EC4M 7AN, UK
  • Jul 30, 2020
Full time Banking

Job Description

Do love you love embedding best practice into the Cloud world? Can you guide colleagues on modern cloud frameworks and processes? Will you help Metro Bank to revolutionise the way we maintain new technologies in production? If yes, then we may have the role for you!
As the Head of Cloud Services Operations, you will build, lead, inspire and nurture your team to deliver the best results for the Bank, and you will strategically plan for the future while keeping on top of BAU priorities. The team’s key focus is to build the best cloud environment to host all the wonderful new technologies Metro Bank are implementing. You will find new innovative ways to improve the safety and delivery of our new products and upgrades, so our customers can enjoy new features reliably, and become fans! 
So what would you be doing?...
• Building a world class team, and being the subject matter expert on all cloud related queries• Identifying and mitigating all possible risks that could affect our cloud environment• Leading the Cloud Operations team in maintaining all related operations within production support• Working closely with colleagues across IT to understand requirements and priorities• Overseeing all incidents that occur within the cloud environment, and aid in resolving them• Supervising new technology performance using innovative and cost effective methods• Keeping up with the latest industry research and emerging technologies• Having a good understanding of industry best practices• Motivating and nurturing your team, and their technical capabilities 
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers• Able to work and learn quickly in a fast paced, fun and dynamic environment• Prepared to stick at something – we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms such as AWS and Azure• In the past you will have built and lead a team of techies on cloud technologies, governance and frameworks• Naturally you will have the ability to implement world-class processes within critical tech environment• It would be amazing if you were able to use most of the following technologies: Jira, Confluence, Git, Jenkins, Ansible, Terraform, Azure DevOps, VMware, RedHat, Windows, Docker, Kubernetes, Istio, Kong, ELK, Cloudwatch, AppDynamics and Serverless/Lambda• A solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance.   • Proven experience in building relationships with team members and other colleagues across a business

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!