Cloud Service Operations Engineer

  • Metro Bank
  • Old Bailey, London EC4M 7AN, UK
  • Jul 30, 2020
Full time Banking

Job Description

Are you an advocate at solving problem on cloud? Do you love working with cloud technologies? Can you help colleagues resolve critical IT issues? If yes, then we may have the role for you!

As a Cloud Operations Engineer, you will be part of our amazing Production Support team, who look after our core technologies. You will oversee our cloud platform and deliver projects, to help improve Metro Bank’s cloud capabilities. You will support your colleagues with all third line queries, so they can continue to utilise our technologies and create fans.

So what will you be doing…

• Looking after our core technologies, networking and cloud
• Identifying, troubleshooting and resolving issues that occur relating to cloud
• Making sure applications are active and operate at agreed service levels
• Documenting procedures and making sure current procedures are up to date
• Configuring, patching and maintaining our technologies within production
• Delivering key projects to help us improve our capabilities to create fans

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things…

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• You need to have experience as an IT Operations Engineer within production support, with a focus on cloud technologies
• To be amazing in this role, we need you to have excellent knowledge around AWS technologies like EKS, EC2, Lambda, and also Linux
• It would be amazing if you have some experience using tools like Service Now, Jira and Confluence
• In order to excel in this role, you will be able to demonstrate good support knowledge of technologies and frameworks such as Kubernetes, Containers, Microservices, Java Apps and Kafka
• We would get really excited if you can showcase an understanding of cloud deployment and provisioning tools, along with CI or CD processes
• Being able to articulate complex technical cloud reliability and stability terms to non-technical colleagues, should come as second nature to you

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!