Customer Service Agent (on call)

  • Paylogic
  • Groningen, Netherlands
  • Aug 01, 2017
Full time Customer Service

Job Description

Paylogic is searching for an on call Customer Service Agent with affinity for the ticketing industry. As a Customer Service Agent at Paylogic you will work in a dynamic team. You will be responsible for answering all sorts of questions from customers by phone, mail, social media and other online channels. You will assist our customers with payment problems from different payment providers. Furthermore, you will process various orders by phone.

We are looking for a team player who is focussed on working properly, timely and accurately while processing incoming calls or messages through different channels.
You will be working in professional team with agents, Coördinators and a Manager. Therefore, we expect that you are able to maintain the team spirit. You will report directly to the manager of Customer Service.

You have got HBO professional and intellectual ability
Some experience in the online traffic of payments or a similar job like a Customer Service Agent.
Excellent knowledge of the Dutch and English language, verbally fluid and in writing.
On call from Monday until Saturday (between 09.00h and 17.00h).

Who are you?
Affinity with the event industry;
Structured and socially skilled;
Enterprising, result- and customeroriënted;
Immune to stress and you have a flexible and decisive mindset.

What we offer
This position is an unique opportunity to join a dynamic, international, high performance, results-oriented culture and to be the pioneer of our winning formula in the International market. Paylogic has an innovative and entrepreneurial spirit which you can use to reach our goals. We offer a flexible, informal and exciting working environment, with plenty of opportunities to further develop your professional career and personal skills.

Next to this we also offer:
International team
Open and informal environment
Game room to relax
Festival visits in your spare time
A work placement in the centre of Groningen;
Fun friday afternoon drinks with the company
Being able to attend live events.

About Paylogic
Paylogic is an international technology company, with offices in the Netherlands, Belgium, Germany, US and the UK. We offer a white-label ticketing solution to many major events worldwide, including: Tomorrowland, Sensation, Andre Rieu and Defqon. These parties sell millions of tickets each year through our platform, including peak sales in which around 360.000 tickets are sold within one hour, with more than 1 million interested fans.

Our open white-label strategy allows event organizers to engage with their fans directly which has made us the leader in markets around the world. We are the primary ticketing solution for the events of the largest dance organizations in the world with customers such as ID&T, Amsterdam RAI, Alda, Awakenings, Concert at Sea, Matrixx and André Rieu. Our goal for the coming years is to offer more services to our clients, which they can sell to their fans via our platform (i.e. travel). We will change the way events interact with fans by creating a new user-centric (personalized) view on e-commerce.

Are you up for the challenge?
Applications are accepted in English, although it’s a requirement for the job to speak and write fluently Dutch.