Core Operations Specialist

  • Remote (Netherlands)
  • Sep 17, 2020
Full time

Job Description

Ready to shape tomorrow?

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

About the role...

Our Operations department is looking for an Operations Specialist to join our fledgling Amsterdam team. The role is based within the Service Delivery team, ensuring that our clients receive the best possible service, in line with FCA(UK) and DNB (NL) requirements.

The details...

  • Deliver service to our customer
  • Process and monitor all payments
  • Process incoming funds
  • Identify & escalate issues with the Customer Success, Relationship Management team and/or Compliance teams to ensure a high level of service is provided to customers at all times
  • Investigate and resolve customer queries
  • Handle complaints and support with incident management
  • Troubleshoot technical/operational issues
  • Complete any other ad hoc duties as required
  • Maintain adequate knowledge of internal systems/processes and a sound understanding of the payments and FX market

Skills, Knowledge & Expertise

This position would suit either an experienced individual or a recent graduate who is interested in working within a start up environment.

As an experienced applicant:You must be able to demonstrate experience of service delivery (processing, support, troubleshooting) in international payments within an FX payments company, bank or broker. It would be beneficial if you have experience with high volume daily payments processing, completing daily reconciliations and understanding how FCA and/or DNB regulations impact our business.

As a recent graduate:You must be able to demonstrate some insight into how a cross border payment would operate, have investigated and have some insight into regulatory requirements regarding cross border payments e.g. Anti Money Laundering (AML) and demonstrate an interest in the FinTech industry showing a keen willingness to learn.

All applicants should:

  • Be capable and comfortable in customer facing role
  • Have a meticulous and thorough approach with attention to detail
  • Excellent team working skills
  • Ability to manage own workload
  • Be able to deliver against time pressured deadlines
  • Perform well under pressure, with outstanding organisation and ability to prioritise
  • Excellent communication skills both written and verbal

Your benefits...

At the moment we are transitioning from an office based working environment to a remote first company, so we have adapted our already great benefits package to reflect this.

We now offer a day off each month for your mental health on top of the 25 days annual leave allowance and a day off for your birthday. Our comprehensive health care includes mental health support service access and we have live streamed health based activities like Yoga and Barre classes each week! We also run fortnightly company updates hosted by our CEO to keep employees up to date on developments and also include an open forum for employees to ask questions.

If you think your skills and experience match what we are looking for and you’d like to join a Fintech industry unicorn, please get in touch!

For recruiters: we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs