Operations Delivery Specialist

  • Currencycloud.com
  • Remote (Netherlands)
  • Sep 17, 2020
Full time

Job Description

Ready to shape tomorrow? 

Currencycloud is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution.

About the role... 

The Operations Delivery Specialist is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients. 

The details...

  • Continuously develop understanding of payment, settlement and trading processes and system workflows, acting as a subject matter expert making sure adequate documentation is in place and stay up to date
  • Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled
  • Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Director of Service Delivery and/or VP Operations
  • Support Product and Tech Teams to address issues during development /testing phases
  • Create core Operations Delivery documentation – test plans and scripts for products and features
  • Ensure Operations Landing Plan is kept up to date weekly
  • Liaise with Product Owners weekly to organise testing and time efficiently post release to ensure feedback turn around is fast
  • Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients
  • Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term
  • Conduct post release checks ensuring that core functions of the business are fully operational
  • Work with Operations team globally to ensure smooth implementation of projects (e.g. training feature demos, feedback sessions, etc.)

Skills, Knowledge & Expertise

  • 2-3 years experience in a similar role
  • Have an understanding to analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed
  • Propose solutions and workarounds to bugs that are small or have minimal impact 
  • Be experienced in ability to Identify any issues and errors proactively to Director of Service Delivery 
  • Have interest in detail of how projects and products are built and delivered 
  • Demonstrate analytical and systematic approach to problem solving 

Your benefits...

At the moment we are transitioning from an office based working environment to a remote first company, so we have adapted our already great benefits package to reflect this.

We now offer a day off each month for your mental health on top of the 25 days annual leave allowance and a day off for your birthday. Our comprehensive health care includes mental health support service access and we have live streamed health based activities like Yoga and Barre classes each week! We also run fortnightly company updates hosted by our CEO to keep employees up to date on developments and also include an open forum for employees to ask questions.

If you think your skills and experience match what we are looking for and you’d like to join a Fintech industry unicorn, please get in touch!

For recruiters: we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs