Customer Support and Translator (German speaker) – Tallinn

  • TransferWise
  • Tallinn, Tallinna linn, Estonia
  • Jul 28, 2017
Full time Customer Service

Job Description

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

 

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.


Our fantastic Customer Support German team in Tallinn is growing so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. At TransferWise, Customer Support teams own the translation of our product and our marketing content as well, so our expectations regarding language skills are accordingly high. We are looking for people who are passionate, understand the urgency of a start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.


What you'll get to do:

  • Create a wonderful customer experience through CS and translations, as you understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Look for ways to constantly improve processes
  • Contribute to making the best working environment for yourself and your coworkers by being the best self

 

What we're looking for:

  • Native in German and excellent verbal & written English
  • Previous customer support experience preferably in (but not limited to), banking, internet or telecom industries, or international customer care centres
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail and ability to master customer interaction
  • Flexibility when it comes to working hours, as our shifts can be day or night
  • Be legally authorised to work in Estonia

We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience if they have a passion for helping customers.

 

Want to know more?

To find out a bit more about what it’s like to work at TransferWise — plus a full run through of our employee benefits — visit our careers page.

 

Please note: Applications without a cover letter will not be considered.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.