Customer Support Associate (Bilingual Support - Spanish, French or Portuguese) – Tampa

  • TransferWise
  • Tampa, FL, United States
  • Jul 28, 2017
Full time Customer Service

Job Description

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

 

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.



Our fantastic Customer Support team is growing so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.


What you'll get to do

  • Understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Look for constant improvement and ways to improve processes
  • Be honest, able to own up to your mistakes, and never break promises
  • Be fun to work with and have a friendly personality
  • Provide world class customer support via chat, email, phone and social media 

 

What we're looking for

  • Previous customer support experience preferably in banking, internet or telecom industries, or international customer care centre
  • Excellent verbal & written language skills 
  • Fluent proficiency in either French, Spanish or Portuguese language
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail
  • We work day and night so you need to be flexible in working hours
  • We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers
  • A high school diploma or GED equivalent
  • Great typing skills (at least 35 words per minute required)
  • Must be legally authorized to work in the US

 

Beneficial skills

  • Any other extra language is an advantage
  • Minimum 1-year customer service experience preferred 

 

Benefits

  • $14 p/h
  • All-expenses-paid company holidays in Europe
  • Paid holidays
  • Medical, dental care, vision, life insurance, LTD, travel assistance, and an EAP program.
  • 401k
  • Stock options
  • PTO, sick time, birthday off, volunteer day off, flexible and dependent care spending accounts.

 

PS! If you're interested in the position, please apply by submitting your CV along with a cover letter.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

We want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.