The Senior Business Analyst is part of the Professional Services (PS) team. PS is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The PS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and PS team members must be able to think and react quickly to find a solution that works for everyone.
Our PS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the PS team you will report to the Operations Manager PS.
As a Senior Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase PS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them successful implementations with the Backbase product.
The senior Business Analyst is expected to:
You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
Skills & knowledge:
Whether or not you’ve heard of us, you and your friends have probably used some of the products we’ve created. Backbase accelerates the transformation of digital banking. From being a Dutch startup company five years ago, we are now an international market leader. Despite having a leading market position, we haven’t lost our startup mentality and we’re not done innovating just yet. Working in teams with highly talented and skilled professionals from all over the world, we share a drive to make things better, nicer, and more advanced. More than 400 specialists dedicate themselves to what we do best, which is transforming global financial services with inspiring, innovative solutions. At Backbase, we love to create outstanding experiences, not just for our customers and users, but for ourselves, and this is what motivates us to transform our industry by delivering our best work.