Collection Team Leader - French Speaking

  • Sidetrade
  • Dublin, Ireland
  • Nov 13, 2020
Full time Accounting

Job Description

What you will love about Sidetrade and why you should be working here

Sidetrade is a leading European software solutions technology company with a vision to help companies unlock value from their customers using Artificial Intelligence and Machine Learning. A SaaS pioneer for 20 years, our Cloud solutions empower marketing, sales and finance teams to discover their best prospects, grow their existing customer base, and accelerate cash flow. We help our clients gain a competitive edge and create true value in a faster, easier, and more efficient way. Aimie, our award-winning Artificial Intelligence technology, recognizes customer behavior patterns, makes immediately actionable recommendations and delivers better business results.

We are a profitable company with a double-digit growth rate, our company have been listed on the French stock exchange since 2005. With modern offices in exciting cities such as Paris, London, Dublin, Amsterdam and New York City, Sidetrade recently opened a brand-new Technology Development Center in Birmingham, UK.

Our mission is to become the market leader in helping companies unlock customer value. Our flagship products, Augmented Revenue and Augmented Cash, are already well positioned to help us achieve that. We’re fast-paced, pursue excellence in everything, and have a lot of fun along the way. All Sidetraders have the desire to work hard and be successful, but also find time to relax and spend time with friends and family!

If this all sounds good and you want to make an impact in a dynamic, rewarding, hyper growth company: Sidetrade is the place for you! Come and join us on this exciting journey!

The Opportunity

We are actively looking for a Collection Team Leader to join our great team based in Dublin. If you are looking to make an impact, Sidetrade is the place for you!

The role of the Collection Team Leader is to effectively lead a team of French and English speaking Collection Agents whilst managing a portfolio of customers in B2B environment. You will be responsible for the daily management of the staff and to ensure the team consistently reaches set KPIs and SLAs. Monitoring staff’s performance is an essential part of the role. Analyzing collections trends and patterns to dynamically change collections strategy will also be part of the challenge.

What you will be doing

  • Manage day-to-day operations of a team of collection agents
  • Dealing with issues and assisting with escalations which have been escalated from team members
  • Plan, prioritise and schedule team activity and resources in order to meet targets and objectives
  • Ensure processes and procedures are regulated and followed
  • Monitor and observe the quality of the team members work to ensure that service standards are maintained
  • Be an active member of and contributor to the wider SCP Team, including communication of best practice and any outstanding issues.
  • Providing daily and weekly feedback to staff and management on quality performance.
  • Assist in the delivery of Service Level Agreement metrics to clients
  • Act as a coach for the existing and new staff People Management tasks
  • Take part in recruitment and training of new hires
  • Lead one-to-one meetings with team members in order to develop their performance and career plan
  • Lead, direct, evaluate and develop staff to ensure that resources are used effectively and that work schedules and targets are met. This may involve coaching, training, mentoring and on-going performance management of team members
  • Conduct performance reviews, feedback, and team meetings

More about you

  • Fluent French speaker with excellent English
  • Experience in people management is preferred
  • Experience in a client-facing environment
  • Excellent communication skills and interpersonal skills, including a good telephone manner and a professional approach
  • Strong Collections/Credit Control experience, ideally in an outsourced environment
  • Proactive, driven and business focused

Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.