The Client Service Manager (CSM) is a highly visible leader responsible for ensuring the complete post-sale success and satisfaction of a portfolio of Backbase customers. The goal is to make every customer in your portfolio successful and committed to Backbase for life through a trusted advisor relationship. You will bring Backbase’s best ideas, innovations, and implementation know-how to your customers and match them to their business goals, driving greater business value and executive alignment between Backbase and the Customer.
The CSM is knowledgeable and passionate about modern web & mobile technology and combines this with exceptional customer management and sales experience at the senior management and C-level. Working closely with Backbase project teams and Backbase preferred implementation partners, you help our customers to get the most value out of their Backbase platform. You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Travel to customer locations is required. This is a huge opportunity to become part of a young, ambitious and fast growing high-tech company with the potential to help define the vision for how we support some of our most important clients.
Backbase employees come from all over the world to do what we do best, which is work with other passionately devoted professionals to create inspiring products. We are the best at what we do because we’re dedicated to pushing innovation in the digital banking world. Every person at Backbase believes in promoting a collaborative, fun and inspiring work environment, and we’re committed to creating a beautifully designed product that inspires not only our clients, but us too. Each day, we strive to learn something new from our customers and colleagues that contributes to the holistic nature of our growing success as a technical innovator in the world of digital banking.
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.
We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes HSBC, ABN AMRO, Lloyds Banking Group, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Cardiff, Mumbai and Singapore.