Backbase is expanding. There is no doubt that we have the best possible solution in our niche market. But if you think that winning over clients comes by itself, think again. It’s a tough process.
As a Customer Success Architect it is your core responsibility, together with your team, to support the technical evaluation process and to deliver remarkable results on a continuous basis. Your job is to take away all possible concerns that may exist with the prospect.
Whether you talk to the board of directors, the marketing team or the IT department; you turn every red light green. You like, no… You love to travel. We work on a global scale and our team operates without regions. So if you don’t already have a frequent flyer status, you will do so within a year.
What will you be doing?
As a Customer Success Architect you will work directly with customers, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of our customers.
Earning the right as a trusted advisor requires a unique blend of being polished with customers, being technically savvy, incorporating out of the box thinking, and having the ability to drive and engage multiple stakeholders to translate and communicate business requirements into a solution vision that meets the customer's business needs.
The Customer Success Architect must be a highly organized, thorough and motivated professional that understands the importance of being a strong team player and leader when it comes to forging a solution and liaising with customers. The role will include being a key field partner for engineering teams, working closely with customers, as well as assisting initial sales and delivery to customers who require advanced architecture designs and services. Your knowledge and experiences will also be leveraged as a part of continuous feedback loop to drive architectural best practices and tooling required to increase adoption, retention and overall customer experience.
A successful candidate will wear many hats, and your work will have a real impact on the success of Backbase customers and their business. You’ll be part of an agile and bright team that embraces open communication, empowerment, innovation, teamwork and a shared focus on customer success.
Who are you?
You’re technically proficient and have the patience and passion to guide prospects and stakeholders through all the capabilities of the Backbase Platform. Whether it’s a best-practice session for a new customer, addressing technical pain points, or enabling a team on the Backbase technology, you’re willing to take the time to provide deep explanations and find solutions where needed.
What do you bring to the table?
What will we offer you?
At Backbase we invest in our professionals. When you give your best, we believe we have to do so as well. Just a competitive salary is not enough. You receive time to educate yourself and you work with excellent specialists. Lunch will be prepared for you daily. Plus we have weekly drinks on Friday. Ooh, and did we already mention that you get to travel a lot? Being a Technical Solutions Engineer at Backbase is one of the coolest jobs in your field of expertise. Knowing all the answers just feels pretty amazing.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.
We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.
We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.
More than 80 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes HSBC, ABN AMRO, Lloyds Banking Group, Barclays, CheBanca!, Credit Suisse, Fidelity, Hapoalim, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Societe Generale de Banque au Liban and Westpac.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in London, Cardiff, Mumbai and Singapore.