Senior System Consultant in Service Delivery, Oslo

  • BaseFarm
  • Oslo, Norway
  • Jul 11, 2017
Full time Account Manager Customer Service Information Technology

Job Description

As a Senior System Consultant in the role of Technical Account Manager (TAM) in Basefarm, you will be responsible for a selection of Basefarm customers’ technical solutions.

  • You will be the primary technical point of contact for one or more of Basefarm’s customers and a natural discussion partner on technical matters.
  • You will work with your team and the customer to maintain and improve the solution, handle complex incidents, plan, coordinate and execute changes.
  • You will ensure that Basefarm has the necessary technical solutions in place to deliver on our commitments and effectively support the customers’ business.
  • You will proactively suggest improvements to the customers’ solution and advise the customers on future solutions to meet their business needs.
  • Participate in customer meetings (monthly operational meetings together with Service Manager and ad-hoc meetings) and quality assure the technical part of the monthly reports.

Together with your customers, your innovative ability and your proactivity you find new solutions and opportunities that keep us on the cutting edge of technology, all while keeping the quality and reliability of Basefarm services in focus!

To succeed in the role you have at least:

  • 5 years of experience from similar tasks, preferably from hosting large/complex business critical systems
  • Technical expertise and relevant experience from professional use of RedHat Linux and related technologies, such as Apache, Tomcat, LDAP, Puppet etc
  • Experience with VMware and storage solutions
  • Basic network competence and general technical knowledge
  • Proficiency and fluency in both Norwegian and English, both written and oral
  • Experience from customer facing role
  • Skills to coordinate a range of technical deliveries from Basefarm to customers
  • Knowledge of ITIL

It is an advantage if you also have:

  • Technical knowledge or expertise in any of the areas of services offered by Basefarm, such as Microsoft server products, security products and -services, database products (Oracle, MySQL, MSSQL), OpenShift etc.
  • Experience with use of public cloud solutions like AWS, Azure etc

It is important that you:

  • are proactive and take initiative
  • are structured
  • are motivated by responsibility and deliver also under pressure
  • are flexible, positive and service minded
  • are good at building relationships with clients and colleagues
  • you dare to say no when necessary
  • go the extra mile to make sure that Basefarm delivers to the customers.

Our offer
In Basefarm you will be a part of a positive and highly skilled working environment with co-workers who are genuinely interested in technology and have professional pride and integrity. You get the freedom and an opportunity to form both yourself and the company; something that makes us proud Basefarm employees. We offer good pension and insurance scheme and the possibility to develop yourself further. We are also a social group of people with outside work activity groups and events ranging from: cage ball, indoor hockey, running, cycling, climbing, LAN Party, Darts and Beer to name some.