Account Binnendienst

  • Binck Bank
  • Amsterdam, Netherlands
  • Jul 11, 2017
Full time Customer Service

Job Description

You are more than one Account; you yourself!   
We are looking for you! Your choices, your initiative, your guts. BinckBank we love people who look beyond the borders of their own profession. People feel free to move within each section; with a head full of new ideas.

In this position you have the operational point of contact for our contacts. You see it as a challenge to support our customers with questions and you see the commercial importance of proper handling of requests and complaints. Your ultimate goal is to provide service at a high level which ensures high customer satisfaction to increased profitability of our clients.

BinckBank: I make myself! 
We believe in personal responsibility, the freedom to go your own way. Therefore BinckBank has developed the most user-friendly online trading platform. For people who want to independently make their own choice, even when it comes to investing.

And that same freedom and space we offer you when you join BinckBank. We do not want to push in the box of internal account. But invite you to help build our wonderful organization. With all disciplines and short lines, work results oriented. Of course we need your expertise. But what concerns us much more is your initiative, your drive and your responsibility.

Together with your colleagues you as internal account manager responsible for performing all tasks of the account desk. All employees must perform various tasks where the desk is responsible. Of course, the senior staff support you in carrying out the work and you work during an on-the-job work integration.

You have a wide range of tasks which include includes:

  • Maintaining relationships with our professional customers (independent asset managers)
  • Measuring customer satisfaction and initiating improvements to increase customer satisfaction
  • Handling of requests / incidents in accordance with the procedures.
  • Supervising change requests and participate in projects as business representative

We seek a broad horizon with specialist knowledge
we expect of you that seeks cooperation with all parts of the organization. You take the freedom to put your good ideas on the table. And the responsibility they actually turn into results.   

Where you will be supported professionally by:

  • HBO level
  • Up to two years of work experience within the financial sector, preferably in a commercial function
  • Affinity with ICT and investments
  • You are stress resistant, proactive and accurate work
  • You are service- and customer-oriented and have a hands on approach
  • Strong communication skills
  • Good knowledge of Dutch and English spoken and written
  • fulltime available

BinckBank provides a good salary, in addition to a contributory pension, 27 holidays and a huge range of courses. You work in a beautiful modern office overlooking the South Axis, next to the railway station RAI, with a canteen where daily the most delicious and healthy dishes are prepared for you.

But besides good food, we think your condition: free sports (boat campen, kickboxing, cycling, running, yoga) with Boot Camp club, and sponsored fitness. And of course the Friday reception with free snacks and drinks at our bar (with pool table, dart board and roof)!

Would you respond, then please send via "Apply Online" your CV and a short motivation, which you indicate why this feature fits you best!

BinckBank, founded in 2000, is an independent online bank for investors. An organization that matches this time via a full web-based program to give investors the space to make their own independent choices.

We have the ambition to become the largest online bank for investors in Europe. Already, we are the number one online bank for investors in the Netherlands and Belgium. And our rapidly growing operations in Belgium, France, Italy and Spain, we are on track to achieve our goal.

We are proud of who we are; driven, down-to-earth and sober. We want to be challenged, our development and ultimately the best. We are always willing to go the extra mile for each other and for our customers. Because we want to continue to amaze you with our great service and excellent products.