Customer Success & Support Assistant

DESCRIPTION

Collect Club is a young, growing company (sports) clubs and associations supports the collection of dues. We are an enthusiastic and motivated team where we have a motivated Customer Success and Support for Employee search. We are active on the Dutch and German markets, and will very soon also offer our services in the UK. 
It's a start position in which you can learn a lot and develop yourself.

Our clients include the directors of the club and the club members. As Assistant Customer Success & Support you are the contact for the club and its members. You find it important to help customers correct and friendly. Customer satisfaction is our very highly valued.

Activities:

• Visiting customers

• By e-mail and telephone support to our customers
• Drafting, monitoring and tracking of contracts
• thinking on the basis of user feedback on system optimization
• Thinking along with the development of the product
• Contact Development
• Along with the clubs work to improve the rate of recovery, including by approaching non-paying members

REQUIREMENTS

• HBO level;
• Team player;
• Customer friendly and service oriented;
• Excellent command of the Dutch language both spoken and written;
• good communication skills
• You are ambitious with a real can-do attitude

BENEFITS

Working for a fast growing international start-up

• A challenging position with great responsibility in a young and motivated team
• An inspiring workplace with one of the most hip coworking spaces in the heart of Amsterdam. Curious? Visit the WeWork website via this link: (https://www.wework.com/locations/amsterdam/metropool)
• A flat organization with short lines of management
• Lots of room for personal initiative and self
• Friday Shorts, company outings and networking events
• Working for a fast growing international start-up