One of the fastest-growing fintech companies, Uphold is pursuing a mission to democratise investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley firm today has more than 3 million customers in over 150 countries and has enjoyed more than 2MM Mobile App downloads during the first quarter of 2020. A bridge between old and new money systems, Uphold allows people to buy, exchange and send more than 100 cryptocurrencies, precious metals, equities, and currencies instantly.
If you’re a Rockstar and this sounds interesting and challenging, we want to hear from you. Apply here!
Uphold is looking for a Customer Service Quality Assurer to join our Customer Service team. This is an incredibly exciting opportunity where you’ll get to be Uphold's voice and will use empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. See an opportunity to improve customer trust at scale, or your own team's efficiency.
Self-starters who identify and solve problems thrive at Uphold, and have a special role as the voice of our customers.
The role is an opportunity within our Customer Success team. You'll respond to a wide variety of inquiries from our customers using email, chat, and phone and will be expected to increase loyalty with every interaction.
Importantly, if you’re looking for a senior role with us, you will have achieved many of the things above while also providing mentorship to others, and have engaged in public speaking opportunities.
Be part of a great company that is revolutionizing the financial services. Apply now!
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
At Uphold, our mission is to create trusted access to digital money and financial services for the many. Since inception, we have fought to provide a fairer, easier and more affordable system. We favor speed, simplicity, and ease of use over complexity. We put security and transparency first. Our commitment to transparency sets a new standard for the industry. Unlike banks, we are fully reserved, and transparent: we hold assets to match our obligations and publish both in real time.