Without IT no bank
Role of IT in the banking sector is large. Indeed, the bank is now a real IT business. Maximize availability (24/7) service is crucial. Similarly, the security of banking and the ability to continuously implement digital innovations. Within the People's Bank IT for years the mandate of technology choices and solutions and we work with a state-of-the-art IT landscape
Over the internship
If you have a problem, you want this to be resolved as soon as possible.Also at IT problems. It is therefore very annoying that you have to wait after submitting a ticket / issue / incident, only to be asked for additional input when it appeared that the solver did not provide sufficient information.
To solve this problem, we are looking for an application of machine learning techniques (as described in: http://www.win.tue.nl/~aserebre/EMSE2017Monika.pdf) to validate that what this kind of issues approach suited us (general IT issues, bug reports during development, or for any customer questions through our channels?). But also examine possible improvements to the above approach (different algorithms, additional data, better hardware, ...). With this we seek to directly point the authors for missing information so that it can be given equal and so the problem can be quickly solved.
In this task you are going to work with state-of-the-art techniques and real-life data in order to assess their applicability, and where possible to further improve the approach!
• You follow a relevant university degree
• Knowledge of Artificial Intelligence is required
• Enthusiasm and curiosity
• Excellent analytical skills and critical attitude
• Good communication skills
Start date and venue
You can start soon with your new internship at Volksbank. Our IT department is located at 120 Pettelaarpark in Den Bosch.
What you get from us?
Volksbank is different from others. We are an informal organization. We choose a good balance between work and leisure (such as The New Work). Personal responsibility is our top priority. Of course you get an attractive benefits package: a good salary, 13th month and plenty of space for training and development.
The Volksbank goes with brands SNS, ASN Bank, Regions Bank and BLG Wonen the challenge to bring the human dimension in banking. Together we want to redesign the current banking landscape in the Netherlands and sincerely put the best interests of our customers to make responsible choices in our business. With some 3,000 colleagues we are full of confidence and optimism to achieve this ambition. Do you have the guts to contribute to a change in the banking industry? Come help build our new bank and make a difference for our customers.
The People's Bank focuses on the Dutch retail market. To properly connect the needs of our customers, we carry the marks ASN Bank, BLG Wonen, Regions Bank and SNS. All brands have a distinctive positioning that gives an appropriate use of the different customer requirements for simple financial products. A central back office and staff organization and establish a strong IT organization, the People's Bank to effectively and efficiently. Our Mission "Banking with the human scale 'is consistent with the social call to give substance to serve banking. To fulfill this mission, we have formulated an ambition based on the principle of shared value. Shared value focuses on both social and economic and financial and non-financial aspects that go hand in hand. Volksbank seeks to optimize the shared value by providing benefits for customers, taking responsibility for the society, provide meaning for employees and the achievement of shareholder return (s).