About the function
If Employee Service Desk IT you come to work at the department IT Service Desk, a performance division within the company, part of our Infrastructure & Operations IT & Change organization. Our mission is an enthusiastic and satisfied customer, where you make the difference!
If IT Assistant Service you support the internal users of the IT infrastructure of the Volksbank. Thereby treat your own questions and incidents and register it in an automated system. You are capable of a great part of incoming messages to independently handle and resolve. Where necessary, turn your other experts, where you monitor the progress of the solution and about informing the user. There is room for personal development. A challenging job with lots of variety, where you work with advanced technology.
Contents of the internship
This internship assisting you come into contact with the latest ICT technologies in the field of office automation and standardized processes (ITIL). In addition, it provides you a unique look behind the scenes of high-quality IT services that work process-oriented and customer satisfaction are key.
First you get a thorough induction program which allows you to the services of the department, the processes around these services and applications used within the Volksbank. Thus you become enabled many incidents and questions common to the phone and chat directly solve. Additionally, you'll be coached in customer-oriented acting and conversation.
What you get from us?
The Volksbank goes with brands SNS, ASN Bank, Regions Bank and BLG Wonen the challenge to bring the human dimension in banking. Together we want to redesign the current banking landscape in the Netherlands and sincerely put the best interests of our customers. With some 3,000 colleagues we are full of confidence and optimism to achieve this ambition. Do you have the guts to contribute to a change in the banking industry? Come help build our new bank and make a difference for our customers.
The People's Bank focuses on the Dutch retail market. To properly connect the needs of our customers, we carry the marks ASN Bank, BLG Wonen, Regions Bank and SNS. All brands have a distinctive positioning that gives an appropriate use of the different customer requirements for simple financial products. A central back office and staff organization and establish a strong IT organization, the People's Bank to effectively and efficiently. Our Mission "Banking with the human scale 'is consistent with the social call to give substance to serve banking. To fulfill this mission, we have formulated an ambition based on the principle of shared value. Shared value focuses on both social and economic and financial and non-financial aspects that go hand in hand. Volksbank seeks to optimize the shared value by providing benefits for customers, taking responsibility for the society, provide meaning for employees and the achievement of shareholder return (s).