Graduate Trainee (e) chatbot escalation

  • De Volksbank
  • Den Bosch Netherlands
  • Jul 17, 2017
Intern Information Technology

Job Description

Without IT no bank
Role of IT in the banking sector is large. Indeed, the bank is now a real IT business. Maximize availability (24/7) service is crucial. Similarly, the security of banking and the ability to continuously implement digital innovations. IT has been for years the mandate within the Volksbank technology choices and solutions and we work with a state-of-the-art IT landscape. 

What are you going to do? 
In recent years, the use of chat platforms / apps skyrocketed. Who can these days even without Whatsapp / Facebook Messenger / Snapchat / SNS etc. Also, one of the components of the People's Bank, for example WhatsApp exists for a few years as a full customer channel: / 7569 / whatsapp full-service channel customer-sns. This allows customers in the way that suits their communication, questions or comments about products or services. 
To further expand this service is done within the Volksbank research into the possibilities of chat bots. With the addition of chat bots is also possible outside opening hours to the customer using the chat service. You can for instance think of answering 'simple' questions. 
It is important in the deployment of a chatbot that the bot can recognize that the user does not understand. When a customer has a question about an issue where the bone is not enough knowledge of the user to be redirected to an employee. 
This assignment is examining the best way for a chatbot to escalate a call to an employee at the time the chatbot can not help good customers. Through a PoC in combination with the current investigation chat bots that has been done, show the investigation / found / invented strategies to quality, feasibility and complexity.

What are we looking for? 
We are looking for an enthusiastic and proactive intern (e) communication skills appropriate to the Volksbank and feel at home within our organization. This means that it appeals to the People's Bank is a financial services company with a modern vision of the future. You follow a university degree in Computer Science. You are inquisitive, careful, and can work independently. 

Start Date and location
You can start soon with your new stage at the People's Bank to Pettelaarpark 120 in Den Bosch.

What you get from us? 
Volksbank is different from others. We are an informal organization. We choose a good balance between work and leisure (such as The New Work). Personal responsibility is our top priority. There is plenty of opportunity to learn and develop yourself. You get an attractive stipend and most importantly a ridiculously challenging internship!

The Volksbank goes with brands SNS, ASN Bank, Regions Bank and BLG Residing challenge to bring back the human dimension in banking. Together we want to redesign the current banking landscape in the Netherlands and sincerely put the best interests of our customers. With some 3,000 colleagues we are full of confidence and optimism to achieve this ambition. Do you have the guts to contribute to a change in the banking industry? Come help build our new bank and make a difference for our customers.