Without IT no bank
Role of IT in the banking sector is large. Indeed, the bank is now a real IT business. Maximize availability (24/7) service is crucial. Similarly, the security of banking and the ability to continuously implement digital innovations. IT has been for years the mandate within the Volksbank technology choices and solutions and we work with a state-of-the-art IT landscape.
What are you going to do?
In recent years, the use of chat platforms / apps skyrocketed. Who can these days even without Whatsapp / Facebook Messenger / Snapchat / SNS etc. Also, one of the components of the People's Bank, for example WhatsApp exists for a few years as a full customer channel: http://www.banken.nl/nieuws / 7569 / whatsapp full-service channel customer-sns . This allows customers in the way that suits their communication, questions or comments about products or services.
To further expand this service is done within the Volksbank research into the possibilities of chat bots. With the addition of chat bots Volksbank can help efficiently after hours customers with simple questions.
Most chat bots that are currently available using a script. With this approach, the answers to the questions preprogrammed and are always the same. Another way to answer questions is the generative approach. Here are the possible answers that the bone does not explicitly included in the bone but are generated from training data.
The generative approach is more complex to make and gives less control over the answers, but does have the potential to give a better answer. Volksbank interested in further research in this area. This assignment is to investigate the added value that can have a generative chatbot for our customers.
What are we looking for?
We are looking for an enthusiastic and proactive intern (e) communication skills appropriate to the Volksbank and feel at home within our organization. This means that it appeals to the People's Bank is a financial services company with a modern vision of the future. You follow a university degree in Computer Science. You are inquisitive, careful, and can work independently.
Start Date and location
You can start soon with your new stage at the People's Bank to Pettelaarpark 120 in Den Bosch.
What you get from us?
Volksbank is different from others. We are an informal organization. We choose a good balance between work and leisure (such as The New Work). Personal responsibility is our top priority. There is plenty of opportunity to learn and develop yourself. You get an attractive stipend and most importantly a ridiculously challenging internship!
The Volksbank goes with brands SNS, ASN Bank, Regions Bank and BLG Wonen and the challenge to bring back the human dimension in banking. Together we want to redesign the current banking landscape in the Netherlands and sincerely put the best interests of our customers. With some 3,000 colleagues we are full of confidence and optimism to achieve this ambition. Do you have the guts to contribute to a change in the banking industry? Come help build our new bank and make a difference for our customers.
The People's Bank focuses on the Dutch retail market. To properly connect the needs of our customers, we carry the marks ASN Bank, BLG Wonen, Regions Bank and SNS. All brands have a distinctive positioning that gives an appropriate use of the different customer requirements for simple financial products. A central back office and staff organization and establish a strong IT organization, the People's Bank to effectively and efficiently. Our Mission "Banking with the human scale 'is consistent with the social call to give substance to serve banking. To fulfill this mission, we have formulated an ambition based on the principle of shared value. Shared value focuses on both social and economic and financial and non-financial aspects that go hand in hand. Volksbank seeks to optimize the shared value by providing benefits for customers, taking responsibility for the society, provide meaning for employees and the achievement of shareholder return (s).