Wanted: Full Time Absolutely No-Nonsense Admin Assistants
Location: The ANNA Experience Team, Cardiff
Salary (Full-time): £21,000-£23,000
The set up
ANNA Money is a business current account and admin assistant. A lot of our customers are new to the business world, so we offer 24/7 support to help them grow their business from the ground up 🌱
Our aim is to provide next level customer service to all businesses, big and small.
We're going through a period of rapid growth and we're looking for 12 people to join our expanding Cardiff team. Once we’ve found the right people to join our team, it could be a while before we hire again. So don’t miss the opportunity to join a growing Fintech startup, and send us your CV today!
Role requirements
- A drive to help people. In essence, you’ll be an on-call assistant for small business owners, entrepreneurs and freelancers.
- Deliver exceptional customer support across several platforms, including our in-app chat, emails, calls and social media.
- Brilliant written communication. You articulate what you want to say with clarity, warmth and poise.
- An eye for detail. Making sure identification and operational tasks are handled with vigilance and scrutiny — we are a financial service after all.
- Being direct. Solving problems with honesty and decisiveness. You’re unafraid of asking for help when you need it.
- Empathy. Talking and listening to customers is the core of our service. You’ll get to the heart of what clients need or want, even when they don’t know themselves.
- Resilience to deal with complaints. This role can require bravery, politeness and endless patience, all at the same time.
- Collaboration know-how. You’ll need to consult with our wider team to smooth issues out of the business as we grow, and share feedback from our customers with product owners and developers.
- A business-facing brain. You’ll be dealing with questions on payments, invoice management and banking.
- A thirst for knowledge. New features are rolled out all the time — and you’ll need to become an expert in them.
- Self-motivation. There's a lot to learn, so self-motivation is key.
- Flexibility. Business happens 24/7, so we’re always on hand to help our customers. This means that shifts are flexible, and they'll change week-to-week. Most shifts are between 7am and 10pm. To help our customers over the weekend, you'll typically work one weekend a month.
Why should you apply?
- You want to “WOW” our customers at every opportunity
- You have superb literacy and numeracy skills
- You like technology
- You’re cool, calm and collected — whatever is thrown at you
- You enjoy working at a fast pace
- You embrace and drive change — it’s a startup environment
- You’re organised and love to take ownership of whatever comes your way
- You’re a plate spinner and enjoy having lots of projects on the go
- You’re great at explaining things
- You’re a creative problem-solver
- You’re fearless, passionate and determined
- You’re upbeat, honest and fun
- You want to help build a positive team spirit
- You’re happy to work anywhere, whether that’s from a quiet spot at home, or a busy office.
What we offer
- Flexible working patterns
- Perkbox
- Share options (10x growth in recent years)
- Salary review is employee driven
- Opportunity to gain experience across all business areas (badges: compliance, banking, etc.)
- Pay incentives for internal qualifications
- Cycle to work scheme
- Free birthday gift box
- Employee Assistance Programme & counselling
- Seasonal freebies & voucher giveaways
- Employee wellbeing, fitness and mental health support programmes
- Skills Network — access to accredited learning courses
- Day off for your birthday 🎉
- Self-organising structure (Holacracy) — everybody has a voice
What next?
Stage 1. Submit your CV.
Stage 2. You’ll receive an email from us with a presentation task. You’ll need to complete this and send it back to us (we’ll specify the exact date and time in the email).
Stage 3. A group interview will take place remotely after that
Stage 4. Work experience (over zoom for now) to make sure you like us as much as we like you