Customer Support Specialist

  • Funderbeam
  • Tallinn, Tallinna linn, Estonia
  • Jul 22, 2017
Full time Customer Service

Job Description

About us

Funderbeam is a well-funded and extremely ambitious startup founded in Estonia, with a global aim and a bold vision: We want to improve the way startups are funded and traded, and give anyone access to invest in great growth companies.

In order to deliver this, we need to have strong relationships with our users, both founders and investors; this is where you come in.

The Job

We welcome you to our enthusiastic and professional team if your idea of a great week includes:

  • Creating and developing amazing on-boarding systems and procedures
  • Personal and engaging reactive and proactive customer support
  • Collecting user feedback and translating it into actionable improvements of our platform
  • Keeping Funderbeam’s on-boarding processes running smoothly
  • Having fun with great colleagues in our Telliskivi office

We’ll know you’re the one if you:

  • Take initiative and responsibility in a busy environment
  • Are a native or near-native English speaker
  • Have experience doing customer support and on-boarding, especially in finance or document management/compliance
  • Have experience working in startups
  • Are motivated to learn in depth about our platform