Employee Service

  • Knab
  • Hoofddorp, Netherlands
  • Jul 25, 2017
Full time Customer Service

Job Description

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it is different and you want to work with and contribute to Knab's commercial success? Then we are looking for you! We are the bank that does it differently ... and you play a big role.

THE FUNCTION

For our Service department, we are looking for enterprising, learning service types. You get an essential role in the Service department, making you the highest possible customer satisfaction. You will get the customer right on the line and have an answer on each question. This not only requires knowledge of the banking system, but also understanding and involvement with the (potential) customer. We are looking for intelligent, proactive, integer and enthusiastic people with attention to detail. 

You will receive an intensive training program, with testing moments. Based on this, it is decided how the final selection of new colleagues will look like. In short: a great opportunity for someone with the right effort.

YOU GIVE EVERYTHING

  • You provide customer support via phone, email, chat and face-to-face.
  • You exceed the expectations of the customer.
  • You work proactively to improve customer service.
  • You work with product and process improvement from a customer perspective.
  • You have the opportunity to tackle various project work for the further development of Knab.

WE GIVE EVERYTHING

  • A challenging job in a young, ambitious and enterprising organization;
  • A good (secondary) employment package;
  • Enthusiastic colleagues in a dynamic working atmosphere;
  • The possibility of being part of a new bank; Space to develop yourself.

YOUR PROFILE

Knowledge:

  • You have a minimum HBO work and thinking level.
  • You master the Dutch and English language in word and writing.
  • WFT Base is a pre. Do not you have this certificate? Then we obviously help with this.
  • You are willing to obtain certified training.

Characteristics:

  • You are flexibly available during our service window (Monday to Sunday from 8:00 to 22:00).
  • The first months you work 24 to 40 hours, after which you will be able to spend full time.
  • You have excellent commercial and communication skills.
  • You are sincerely involved in the interests of the customer.
  • You are ambitious, customer-friendly and instructive.