Office Automation Engineer

  • Knab
  • Hoofddorp, Netherlands
  • Jul 25, 2017
Full time Information Technology

Job Description

Knab is a young online bank. In 2012 founded on the conviction that it should be different in the financial world. That it can no longer run around the banks and their products. But to the customer. At Knab, professionals who work out every day do everything they can to accomplish this mindset. Have you always thought that it's different and would you like to contribute to Knab's success? Then we are looking for you! We are the bank that does it differently, and you play a big part. The IT department consists of all kinds of specialized colleagues in a multidisciplinary team. Together they are responsible for the security, performance, stability and continuity of Knab's IT services. The IT department has the ambition to automate and optimize work for ourselves and our colleagues as much as possible. In recent years we have set up a new bank. In the coming years, we expect ambitious growth: we want to enable as many people as possible to make conscious choices for their financial future through our platform.


As an Office Automation Engineer, you are part of the IT team. You have the knowledge and experience to optimize our digital workplaces, the drive to identify and automate all of the repeated actions, and the will to make standards as standard as possible. Think about automating everything that adds value, such as our customer service or boring repetitive work. 

You are the organizing factor in the team. You like to organize, optimize and document processes. Here you can work with other teams and disciplines. You're the spider in the web that maps the workload and communication lines, comes with improvements and realizes them. Experience with planning work and a multidisciplinary setting is therefore key.


  • You will be able to resolve software and hardware issues from our customers.
  • You provide support in the widest sense of the word, both on-site and by telephone.
  • You implement technical components of systems and networks.
  • You standardize (and / or automate) all kinds of boring repetitive work.
  • You work with people, so you bring your unique skills to your colleagues.
  • You provide insight, overview and communication of the workload.
  • You are working on optimizing document management.
  • You take care of knowledge and procedures within the organization.


  • You are part of a unique committed multidisciplinary IT team.
  • A challenging job in a young, ambitious and enterprising organization.
  • A good (secondary) employment package.
  • Unlimited good (Nespresso) coffee and healthy (fruit) snacks.
  • Enthusiastic colleagues in a dynamic working atmosphere.
  • Growth opportunities and the ability to roll within our Agile teams.
  • A 'pub' to enjoy a drink every week with colleagues.
  • The possibility of being part of a platform that reinvent itself. And it does otherwise!


Your knowledge and experience:

  • You have HBO work and thinking level (eg Computer Science or Technical Business Studies).
  • You have experience with planning work, preferably Agile using Scrum or Kanban methodology.
  • You have experience working with and managing suppliers.
  • You have experience with Citrix, Windows 7 and Windows 10, MS Office (365), MS Exchange, Jira and SharePoint.
  • Initial knowledge of C #, Octopus or .net is a pré.
  • You have good technical knowledge of ICT infrastructure components.
  • You have knowledge of ICT frameworks (eg: ITIL, CoBIT, ASL, BISL).
  • You are excellent in Dutch and English.
  • You have good knowledge of banking processes (or you have the willingness to learn this through NIBE).
You have at least a minimum of 1 of these 4 expertises:
  • Whether you are an expert on automating both Dev and Ops.
  • Whether you are an expert with databases (Oracle, SQLServer) and possibly NoSQL datastores (RavenDB).
  • Whether you are an Expert with Office Automation and Infrastructure.
  • Whether you are an expert with knowledge management like Sharepoint & Confluence.

Your properties:

  • You are incredibly service oriented and strive for the best quality.
  • You have excellent communication skills and have a proactive do-mentality.
  • You are super flexible, multidisciplinary and open to feedback.
  • You do not have 9 to 5 mentality. Effectiveness is central and you are proud of your work.
  • You are open to running standby services.