Employee F & S Service Desk

  • NIBC
  • The Hague, Netherlands
  • Jul 27, 2017
Full time Customer Service

Job Description

Job Description:


Why would you like to work for NIBC's Facilities & Services?

For the Facility & Services department within NIBC we are looking for a new colleague in connection with the retirement by retiring two colleagues. Within the F & S department, the Service Desk has an important role in receiving and coordinating facility notifications. These are sometimes requests, complaints or wishes. In this dynamic operating environment, we are looking for a new colleague as a Service Desk employee.


First of all, you are responsible for handling the reports that arrive at the Service Desk, according to established procedures. The notifications arrive via email, phone, the Facility App or the physical F & S Service Desk. As a F & S employee Service Desk, you provide excellent service and provide you with the customer (colleague, visitor, external, supplier) in a friendly way. It is a matter of solution-oriented work and quick switching. You monitor progress and evaluate the handling of facility notifications.


What are you going to do?

  • You are the spider in the web for facility questions and processes;
  • A number of times a week, you have a Service Desk shift where you are responsible for the mailbox, the phone and the physical service desk. During this shift, you handle the incoming issues by providing responses, activating and / or solving problems;
  • You help (like all other Service Desk members) our handyman to build and build various rooms for internal events;
  • Performing repro activities, placing Order Requests in T-Blox, opening remote lockers, creating access passes, performing simple archive work, etc .;
  • Walking of Facility rounds in the building;
  • Verify that the service provided meets the stated requirements and report on it.


Who are we looking for?

  • You are in possession of an MBO degree, preferably in the facility direction;
  • Facility background;
  • You have at least 1 year of high level service experience;
  • Experience with staffing a Service Desk, desk, experience with a facilitation notification system;
  • Administratively taught;
  • Hands On Mentality: Literally! To put the hands out of the sleeves
  • You control the Dutch and English language orally and in writing;
  • You have the '' Think Yes '' mentality and you are solution-oriented;
  • You are flexible, representative, welcoming and enthusiastic, open personality, customer-oriented;
  • Our goal is to make a difference for our customers at decisive moments. The ingenuity of our solutions often determines the achievement of this goal. We believe that innovative ideas are created by various teams. That's why we are looking for collaborators with different profiles that can contribute to our open and diverse culture. In order to increase our professionalism, we focus on providing continuous feedback. A high performance culture can only be retained by talented individuals who are ready to make the next step in their growth. 


What do we offer you?

NIBC is a relatively small bank with a dynamic and informal culture. You will immediately make an impact on both the bank and its customers. As an employee of the Service Desk within NIBC, you get direct responsibilities, you are exposed to senior management and you will be given the opportunity to understand how a bank works. This is a unique opportunity to show and develop your talents. In addition, we nurture our enterprising and innovative culture by offering flexible devices and workplaces. This allows you to work wherever and when you want, which leads to a better performance and work / private balance.