Junior Client Services Manager - Australia

  • Spotcap
  • North Sydney, New South Wales, Australia
  • Jul 28, 2017
Full time Customer Service

Job Description

Company Description

 

Spotcap is a leading global FinTech company operating in the trillion dollar online lending space. We are driven by the mission to empower SMEs with tailored finance, allowing them to focus on what really matters – their business. We are an international team of finance, engineering and business professionals from more than 25 countries. Spotcap operates in five countries, is headquartered in Berlin (Germany) with a local presence in Spain, The UK, The Netherlands, Australia and New Zealand. And we are growing rapidly!

Our customers and their needs are at the core of our business and the key driver for all business decisions. But our most important asset are the masterminds behind Spotcap - our people. At Spotcap we value ownership, creativity, lean processes and curiosity. We are on a fun mission and always look for like-minded people who want to join us in disrupting the finance industry.

Job Description

To land this job you need to show us you’re passionate about providing the best possible experience for our customers and have plenty of experience making customers, clients or stakeholders happy.

During a typical day as a Junior Client Services Manager you will:

  • Communicate with potential and existing clients and partners via telephone, email, and live chat about our product and how we can help them to grow their business.
  • Request supporting documents, assist and keep clients informed during the loan application process.
    Proactively reach out to existing incomplete client applications in our funnel, resulting in new business opportunities.
  • Work with our internal loan operations and underwriting teams to resolve complex issues that may arise.
  • Assist in the onboarding of new partners to the Spotcap partner program.
  • Ensure client satisfaction by providing professional support.
  • Manage data within our CRM (Salesforce) and other internal systems.

Working at Spotcap means you will benefit from the following:

  • Be part of a dynamic and driven international team across six countries, with a fantastic workplace culture, based in North Sydney.
  • A challenging full-time role at the forefront of the booming fintech industry, with Spotcap having already been awarded numerous accolades in the space.
  • A startup atmosphere in an established company environment with flat hierarchies - meaning that you’ll be both expected and encouraged to contribute your ideas. 
  • Strong career progression opportunities to grow with the business.
  • A strong team culture with regular social events, tech talks, training sessions and team meetings.

Qualifications

This job is for you if:

  • You are passionate about helping others and creating an outstanding client experience.
  • You have an interest in Fintech (and startups more broadly) and ideally some experience in financial services.
  • You have a friendly and professional telephone manner. 
  • You’re honest with a high level of integrity.
  • You can deal with problems professionally and love finding quick solutions to deliver awesome client experiences.
  • You thrive in an independent and less structured startup environment.
  • You speak English fluently and understand Australian culture.
  • You’ve used a CRM (such as Salesforce) before.
  • You are excited by the prospect of helping Australian SMEs reach their full growth potential.
  • You are willing to proactively and quickly jump onto incoming leads without hesitation or being pushed to do so.