Risk support agent

  • iZettle
  • London, United Kingdom
  • Jul 28, 2017
Full time Compliance Risk

Job Description

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ).

We are looking for a Risk support agent for our London office. Together with your small team, you will have an instrumental impact and influence over the iZettle customer experience, and iZettle’s customers’ continued success. You will work closely with our Global Risk Team based in Stockholm.

Ideal candidates are highly ambitious and with a personal track record that proves a passion for problem solving and customer service. Integrity and the ability to question everything on a daily basis in a flat hierarchy organization is something we value greatly. You will work both independently and team based, with daily tasks as well as with continuous improvement and cross-team development projects. 


Responsibilities:

  • Guardian-at-the-Gate: Enhanced Customer Due-Diligence (ECDD) and Know-Your-Customer (KYC) for our most challenging cases
  • Supporting our KAM/Sales organization with Risk-related questions
  • Handling customer communication and risk support


Requirements:

  • Excellent English written and spoken skills
  • Smart, hard-working and fun-loving
  • Ability to work in a fast-paced environment
  • Quick learner and self-starter
  • Attention to details
  • Analytic mindset


Extra plus for:

  • Extra-curricular activities (entrepreneurship, non-profits, student union, etc.)
  • Additional language skills

Please send in your CV and cover letter in English.

When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world.