Senior Associate QA & Analytics Tech Collection

  • Kreditech
  • Hamburg, Germany
  • Sep 17, 2017
Full time Design Information Technology

Job Description

Join the financial revolution!

Are you passionate about finance and want to make a real change? Join Kreditech and our team of over 300 professionals and become part of a transforming industry. From engineering, to design, to analytics, and collections, we do things differently and we reward great ideas, team work and persistence. We have a lot of work to do – and we want you to join us!

 

Your role:

  • Develop a set of best practices for existing collection tools: core collection system, predictive dialer, and others;
  • Serve as Subject Matter Expert (SME) across multiple platforms, tools and processes;
  • Closely partner with core teams and professions necessary to build a state-of-the-art set of collection tools: product & engineering, infrastructure, business intelligence, data science, risk, customer service, legal / compliance;
  • Implement, document, and maintain collection strategies across;
  • Manage the setup of existing customer contact media, outbound campaigns, remedial tools;
  • Support HH Collection Management with operational tasks;
  • Support technical escalations from local Collection teams, when needed;
  • Provide feedback and expertise, to ensure most effective Collection.

 

Your Strengths:

  • Background in managing software development projects for at least 4-6 years;
  • Proven experience in designing and implementing effective and efficient business processes in cross-functional, ideally cross-country context;
  • Expert in engaging with Engineering, business intelligence, IT infrastructure, product management, operations, compliance, legal;
  • Capability of working effectively in an international working environment;
  • Leadership and hands-on attitude in running these projects;
  • Understanding of debt collection and digital economy;
  • Understanding of customer and business perspective;
  • You are passionate for your job and follow the trends in digital transformation of financial services/fintech;
  • Knowledge of financial services process and technical stack is a plus;
  • Education in Business/Banking, Product, Process Management, Business Operations, Computer Science or other related fields;
  • Fluent in English.