Investor Service Associate - Poland

  • Mintos
  • Poland
  • Sep 24, 2017
Full time Marketing

Job Description

Do you want to be part of a team that’s revolutionizing financial services through technology?

If you are intellectually curious, know the needs of others before they do, and thrive in a fast-paced international environment, come join us!

At Mintos we are building a global marketplace where investors go to invest in loans originated by non-bank loan originators. As a high-growth startup, we have won the People’s Choice Award 2016 by prestigious AltFi, Rietumu FinTech Challenge 2015 by TechHub Academy, and have been selected as a runner up for Alternative Finance Platform Of The Year in Europe Award and Aggregator Of The Year Award by AltFi in 2016.

As an Investor Service Associate you will manage relationships with our investors in Poland. We’re looking for talented and motivated individuals who would like to be a part of a young, friendly, and dynamic team. Candidates must be passionate about interacting with and helping people. This is an opportunity to get in early and grow your career.

What you’ll do:

  • Address and solve investor issues through email, phone, and live chat.
  • Ensure that all investor queries are answered in a timely manner.
  • Identify and document bugs and feature requests reported by investors, and interact with engineering and product teams to address them.
  • Collaborate with and be a resource to other members of the Investor Service Team.

What you need to know/have:

  • Strong communication skills with the ability to identify and provide solutions.
  • Business level or higher level in Polish is a must; proficiency in English and German is a serious plus.
  • Genuine curiosity about people and business.
  • A desire to help people and improve the investor experience.
  • An ability to adapt to new situations quickly and think on your feet.

What we offer:

  • Ground floor opportunity to join a fast-growing company.
  • Full-time salary negotiable based on experience.
  • Share options in the company.
  • Unlimited vacation policy; work hard and take time when you need it.
  • Sharp, motivated co-workers in a results-driven international environment.