Department Commercial

  • Numbrs / Centralway
  • Zürich, Switzerland
  • Oct 02, 2017
Full time Customer Service

Job Description

About Numbrs

Numbrs has the goal to develop the world's leading mobile banking platform. The Banking App Numbrs replaces the traditional banking branch. The product allows users to easily and securely manage their finances. To further strengthen Centralway's market position, we are looking for you as a commercial clerk for mobile banking.

Their place of work is Zurich

Tasks

The satisfaction of our users is our highest priority. As a Numbrs business clerk you are in direct contact with our users, answer questions in writing and identify and solve problems quickly and efficiently.

Thanks to your professional knowledge and your empathy, you will be able to offer a positive customer experience and a good feeling.

In addition, you collect and analyze customer feedback and act as an interface to our internal departments.

Qualifications

  • Completed commercial training or similar
  • Mother tongue German with excellent writing skills (including spelling, grammar, punctuation, etc.)
  • Good to very good English
  • First experience in the area of ​​customer service / customer consulting / contact center is an advantage
  • Passion for helping customers and providing them with a positive service experience
  • Active listening, empathy, conflict resolution, problem solving and professionalism
  • Understand the customer's point of view
  • They have a high level of self-motivation, work independently within a team and feel comfortable in a dynamic, service-oriented environment
  • Very fast writing speed (at least 70 correct words / minute)

Our place of work

At Numbrs, we work hard and passionately. To achieve our common goals, we have created a unique work environment. We offer our employees:

  • Coffee shop and lounges
  • Own, air-conditioned cinema
  • Lunch buffet, drinks and snacks
  • Own sports club
  • ... and many other extras