Vice President Customer Success

  • optile
  • Munich, Germany
  • Oct 03, 2017
Full time Customer Service

Job Description

DESCRIPTION

We are expanding and looking for a highly-motivated Vice President of Customer Success (m / f)to Actively support our team in our Munich office.

You will be responsible for all direct customer related activities after contract signature, enabling a smooth onboard, fast ramp-up, high customer satisfaction, and increased customer value.

MISSION

  • develop and implement a strong customer centered culture
  • foster customer engagement and satisfaction
  • assemble your own world-class team
  • create a dynamic customer community and promote network effects
  • convert customers into optile enthusiasts

KEY RESPONSIBILITIES

  • (m / f) in the areas of project management, customer service, consulting, and market research
  • coordinate all customer related project management activities with stakeholders from the customer, technical integrators, and payment partners
  • organize cross-functional cooperation and set priorities for your internal peers from product development, operations, and sales
  • and customer satisfaction
  • organize customer relationship building and knowledge sharing events
  • support customers in the optimization of process design, payment portfolio structure, conversion & customer life, payment costs, and risk management
  • management consulting partners and technical partners of optile (payment partners, shop platforms, system integrators, etc.)
  • train consulting- and technical partners

REQUIREMENTS

REQUIRED SKILLS

  • excellent communication skills
  • fluent in English and German writing and editing skills
  • good project management knowledge involving multiple international parties
  • experience in navigating complex and sometimes escalating situations
  • proven track record in team management
  • a hands-on, startup, and team player attitude
  • a good technical understanding
  • an analytical mindset
  • at least 5 years of work experience
  • proficient in MS Word, Excel, and PowerPoint

DESIRED SKILLS

  • practical knowledge in large scale projects
  • experience in international environments
  • knowledge of digital business models or the online payment industry
  • basic understanding of web technologies

WHAT WE OFFER

  • one of the most important leadership positions in the company
  • the ability to shape the success of this company and to build a sustainable customer base
  • the possibility to become a key pillar of the company and its success
  • freedom to shape and grow
  • the opportunity to grow your set of skills, to become an expert in payment and leadership, to participate in leadership and project management advanced training sessions
  • have a personal mentoring by industry experts and senior executives
  • experience a high-growth market with many open challenges to solve
  • unusual workplaces and dinners to